Le client n'a pas laissé de commentaire.Olga P.
Customer Reviews for Le Roseau Printing
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Miami, FL 33138
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 8h pm
- Sam : 10h am à 5h pm
- Dim : 10h am à 1h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Arriving at the moving location the wheel of the truck was flat. I have called for Assistance at 4 pm and they arrived at 11 pm. I couldn't load a second round and complete my task. Uhaul didn't refund my rental and didn't offer me any other rental for free to compensate, even though all that happened was clearly documented in my file. I was told that the manager will contact me I'm still awaiting.philippe K.
Le client n'a pas laissé de commentaire.ZACHARY B.
It was difficult to find parking, and the store manager was a bit overwhelmed with other business at the time of my rental. Once I received the keys, the truck was blocked in the parking lot and I couldn't leave the premises, cutting into my rental time. It was an unnecessary frustration and wouldn't recommend this location to anyone.Kipp N.
Le client n'a pas laissé de commentaire.Josue O.
The van had low tire pressure, was dirty and full of roaches. Make sure you keep the van clean and check the maintenance.Fernando O.
Everything was goodYULIET G.
Over charged $30 dollars extra. Place is dirtydaiana C.
Only one person working that day , the place was dirty and desorganized also the truck have 2 almost flat tire that we have to go to the gas station and fill with air because was the only and last truck available ( make my reservation the day before ) I rent a dolly and they don't have it ðŸ˜¡ðŸ˜¡ðŸ˜¡ðŸ˜¡Diana M.
Le client n'a pas laissé de commentaire.Denis L.
Joseph took a little while but he was very professional. The office is very messy.Kenneth P.
Le client n'a pas laissé de commentaire.ANGELA H.
Initially I was told that I would be charged $.69 a mile but when I got my email receipt I was charged $.99 a mile by the agent and other charges that weren't explained to me. I was very disappointed in the unexplained charges.GREGORY N.
Le client n'a pas laissé de commentaire.Andres C.
Lot was very small , there wasnt space for the truck to be parkedjoel C.
My original reservation was canceled. I called and the guy was very little help. I booked a new reservation online. Once I arrived at pickup gentleman helping me required three different phone numbers of â€œpeople to contactâ€ came across as data mining phone numbers. Then I had to wait for the guy to unlock lot and move trucks around. Rental agreement had the wrong amount of gas. Van has visible damage not marked, tire pressure and warning lights were on. Upon returning van, I explained gas gauge issue, was told everything was OK, only to get a bill for 5 gallons of gas when I only drove the van 6 total miles. Then to top it off, I was charged $20 for insurance that I declined as well. This location and proprietors are flat out running a racket. Now that I read other reviews on this location it seems to be expected at this location. Shame on U-haul for allowing this.STEPHEN C.
Fast and efficient and professional. I like this place .I will rent here from now on .EMANUELLE K.
I was charged for insurance I didnt ask for.Eric M.
The manager was very attentive and provided excellent servicePEDRO S.
I have no words!MARIE J.
They included the insurance charge, when the reservation was without insurance, and since no one physically attended to me, everything was through a man who did it by phone with another man from that office, they charged me 60 dollars more in my contract. I'm going to claim a refund.Sergio G.
Le client n'a pas laissé de commentaire.CARLOS D.
Vehicle was dirty inside and out , the parking lot was too narrow and was difficult to exit. Seedy characters in and around the property try to create conflict. The workers had know knowledge of the systems and are trying to steal identities instead of rent trucks. There's no place to park your vehicle while renting a vehicle from here. There wasn't a proper place to return the vehicle I had to go park it behind the building in a sketchy alley. Avoid this location at all costs! Not to mention nobody had a mask or any type of professional attire.shaun S.
Le client n'a pas laissé de commentaire.Ashley C.
Everything is greatLashunda S.
This was undoubtedly the worst customer service transaction I have ever experienced. I was informed I would be contacted by the area GM which did not occur. A brief overview of my transaction listed below. - Scheduled pickup time at 9AM. Manger didn't arrive to open the location until 9:45AM. I had to return my keys to my property manager at 11AM and do a walkthrough at that time as well. - I completed the online check-in to expedite my pickup. The manager proceeded to take me through the entire check-in process and was confused how my information was already in the system -We went out to the "parking lot" which was a mud lot that was completely flooded with my Uhaul and auto transport submerged right in the thick of it. - Once attempting to start the car the battery was dead. Only later was I informed by the Manager he left the lights on causing a dead battery the night prior. - At this time I spoke with my property manager and she had to rearrange her schedule to come at 1PM. - The manager was attempting to jump start the vehicle with his personal car, only to be informed by corporate call center agent that was against UHaul guidelines. - An hour later the technician arrives and upon seeing the auto transport already attached states the uhaul truck must be packed then the auto transport attached ( I agree'd and stated that was what I had requested although the store operator did not believe so). - The technician replaced my battery and I was finally able to go load my items at 12:30PM. - Obviously realizing I would not be able to load my items in 15 minutes I had to again reschedule with my property manager and her only other available time was 4PM. - This would eventually ruin my 1st day of travel, it caused me to purchase a hotel room in Jacksonville for the evening incurring additional costs for the hotel room and food for the evening. - I arrived back at the Uhaul store location at 5PM to attach my auto transport and begin my trip - The store parking lot was gated off with no ability to enter. The store manager did not know who had the keys. - 30 minutes later the key holder was found and the gate was unlocked - Once I backed the Uhaul to the AT the store manager said to me and I quote â€œOk, so do you know how to get this attached? Because I don't.â€ - After which I knew chaos would ensue, he recruits other associated to assist him. I'm looking up youtube videos to attach the AT. - 90 minutes later the AT gets attached through a team effort even though the UHAUL website advertises a 5-minute hookup. - As I'm pulling out of the lot the store manager yells at me to stop, because he hadn't attached the emergency chains to the undercarriage and they were dragging on the ground. Again this is just a BRIEF overview of some of the mishaps I incurred and no resolution came from this, no one reached out to me, and I absolutely hate writing negative reviews or even complaining in customer service as I work in the hospitality industry. I just can't for the safety of other future customers go without notifying you of my experience.Sean P.
Le client n'a pas laissé de commentaire.Frenella Kathian B.
Extremely bad customer services. Unsafe. It seems that the guys do not know what are they doing. The checking was done by phone and I have to give my credit card number to the one that did the check in in front of few people. If my credit card information gets stolen, uhaul is going to be responsible for it. You should close that location. The car was smelling to feces and urine.Michel G.
I wait 45 minutes to got the van when I pick up, and I wait one hour to get the invoice printed. Bad service,Adelmar S.
Le client n'a pas laissé de commentaire.Rafael R.