I was supposed to pick up in Opelousas and I was switched to Lafayette the night before. When I arrived at 8 the next morning no one was there. I was then sent an email saying I had to pick up using a mobile app. It took me 3 hours to get it done. The truck was on empty. I was told later I went over the mileage but I was sent to the wrong pickup . I was supposed to get a 50 % discount. I did not get it.Maurice B.
Customer Reviews for Leblanc Auto Center
(U-Haul Neighborhood Dealer)
Pour nous contacter
Lafayette, LA 70501
(Old Breaux Bridge Hwy & Louisiana Av)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - Jeu : 8h am à 3h pm
- Ven : 8h am à 12h pm
- Sam - dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The entire checkout process just to pick up the truck was an absurd hassle that didn't even work at first. After calling and being on hold for at least half an hour with one transfer I had to cancel my reservation for movers because the entire process was taking far too long. Then upon finally getting it sorted I find that the truck is missing one of the two dollies I reserved. After dropping the vehicle back off less than 12 hours later out of a 24 hour reservation I was hit with an absurd extra $30 charge. Will not be renting from uhaul again.Jacob B.
The hold down straps had excess weardennis P.
Make sure that the equipment is actually working before giving it to us... The number that was provided was incorrect so when I needed help with an issue that never got resolved was pretty much impossible without having to go back to this location.Brandon S.
Ashley the inside clerk was extremely helpful. Very pleasant and knowledgeable to work with. I was in sales for 40 years and she is the epitome of customer service.JIM M.
The lady who checked in my truck was great. Her supervisor, who I believed is the owner, was incredibly rude to my Dad and I. He yelled at us to "close his door" while we were having a seconds long conversation in the doorway. I won't be back for anything and I'll tell everyone I know to avoid it.Michelle B.
The office was closed, however I used the company location for other business can't complain.Edmond A.
Le client n'a pas laissé de commentaire.LARRY P.
The Place was clean and so was the truck after having it a coiuple of days it was drinking oil but nothing that was the shops fault. I discovered after buying some that they had actually put a quart in the back just in case this place is my go to. The bad experince came in with the moving help which ripped my wife off for 400$ extra cash !!!! but not after showing up almost two hours late when we had a specific time to be moved out which cost us almost 4000$ for numerious violations and a monthly rental charge for being past move out time. not to mention one of them stayed on his phone the entire time or sat his nasty ass on my furniture i am extremely mad and will be calling an attourny.Gabriela R.
Le client n'a pas laissé de commentaire.Leonard F.
Everything worked out great and they had all the dollies. I also had to pick up after hours and the she walked me through it and smooth sailingTimothy B.
Correct your phone system. Calls revert to a fax without any type of notification and it makes you think you have dialed a fax number instead of the direct number to the place. Possibly place an outgoing message if you are not available to answer the call.SHIRLEY S.
Sketchy area. Not safe.Matt W.
Le client n'a pas laissé de commentaire.Rebecca L.
The charges I was charge for 2 extra days when it just was one on a half. Your employees need explain everything in the contractPORSCHE J.
Rental location was 1,5 hours away from my preferred pick up location. Had I not called uhaul to check on my reservation I would have never known. Truck misfired the whole drive and was the biggest piece of crap I've ever drivenJobe A.
First I was giving a rental that I did not select on web. If what I wanted wasn't available at that location, another location shouldn't been suggested that had what I wanted. I didn't complain I just made due with what was giving to me but now I get my receipt and I'm being charged for gas I put in the truck before returning it. I know I put gas passed the 3/4 mark.Taiesha S.
Le client n'a pas laissé de commentaire.DYLAN B.
Rates are supposed to be $19,99 a day I got Charged $83 for 3 1/2 hoursMICHAEL G.
How's does $105 a day +14+12 and change total $265.00. Also why do I have to pay the difference between a 15' truck and 20' truck when the reason for the upgrade way not my choice?SHARI C.
Le client n'a pas laissé de commentaire.Tracy A.
Le client n'a pas laissé de commentaire.Bryson L.
We were not acknowledge when we walked in. They asked for a credit card and gave us no instructions on the operation of the tow dolly. Nor did they make us aware of the return policy or tell us that they were not open on Saturdays to return the equipment. Service stunk I was not pleased.TESSIE J.
had no problems, friendly serviceHugh R.
Le client n'a pas laissé de commentaire.CURTIS C.
Le client n'a pas laissé de commentaire.Meredith C.
Le client n'a pas laissé de commentaire.Tyler B.
Keep doing an excellent job and caring about your customer .VIRGIE E.
The smart phone registration...it said not to do it until you were at the vehicle. That ended up taking us 15 minutes to do, most of that time was after scanning my drivers license and awaiting approval. The setup should be in two parts. One the registration and the 2nd part once you arrive, get the keys, and inspect the vehicle.Zeke D.
Le client n'a pas laissé de commentaire.James S.
I feel it was dramatically overpriced. I received no paperwork at the time of rental and was told the contract would be emailed to me but was sent well after the fact. Also the fuel level was 3 quarters full (I returned the truck full) and i didnt get confirmation on the mileage. As of yet My 100 (96) dollar deposit was not returned to my card as promised. I returned the truck on full so i should be cridited whatever the difference is. Overall it was not a great experience.Garry B.
Le client n'a pas laissé de commentaire.Christina C.
Le client n'a pas laissé de commentaire.KIM A.
Le client n'a pas laissé de commentaire.Donaven F.
Le client n'a pas laissé de commentaire.Donalisa E.
very good location for the city of LafayetteEmile M.
Le client n'a pas laissé de commentaire.Wayne B.
It's sadfonzie W.
Le client n'a pas laissé de commentaire.Jenekai T.
very easy trailer to backup in narrow spotsHUGH L.
Le client n'a pas laissé de commentaire.Robert F.
Great service.Jeremy B.
That lock used to secure box of truck needs to be lubricated regularly. We(uhaul tech and I )had to destroy it due to malfunction. Or use keyed locks designated to each truck. Was not a big problem.Walter L.
Le client n'a pas laissé de commentaire.teddy J.
I was very satisfied with the service. Thanks again.raymond M.
Le client n'a pas laissé de commentaire.perla V.
Didn't offer any help hooking up the trailer.Lynn T.
Very friendlyShauna A.
Every thing was greatFrank F.
Your customer service lady was very rude and there was a guy there who was upset about something and looked like he didn't want to be there. He wasn't much help either. I put in a complaint to your corporate office about them but NO ONE returned my call. After being a loyal customer for many years, I will never use your services again. I should have been given at least a partial refund for my troubles but nothing.Jerry V.
Dropped off early, so they were closedDenise M.
Le client n'a pas laissé de commentaire.STACY S.
Le client n'a pas laissé de commentaire.Ashley P.
Service pickup was great, trailer however - surge brakes did not seem to work well and trailer had a bad vibration or tire out of balance - shook alot while towingTony S.
Le client n'a pas laissé de commentaire.Stephen P.
The right rear light on the trailer was loose and worked off and on . The dealer blamed the disruption on the new connection I purchased at Auto Zone.Catherine L.
Nice people.Joseph A.
Fast and friendly.John G.
Le client n'a pas laissé de commentaire.ROSLYN F.
Le client n'a pas laissé de commentaire.Sheila C.
Le client n'a pas laissé de commentaire.RUSSELL C.
great friendly people!NANETTE S.
Le client n'a pas laissé de commentaire.Richard D.
Le client n'a pas laissé de commentaire.Lacey W.
Le client n'a pas laissé de commentaire.Sandra H.
Le client n'a pas laissé de commentaire.Karen L.
Le client n'a pas laissé de commentaire.TERRY K.
All of my other Uhaul experiences have been excellent, but this facility is a very poor representation of Uhaul. When picking up the trailer he conected it to my hitch and then said, "you can connect the chains and the lights yourself." then he walked away without checking the lights or anything else. When I returned the trailer I went into the office and completed the payment he said, "OK, your good to go." I had to ask him to come and unhook the trailer from my car." Very unprofessional and no up to Uhaul standards.James A.
Le client n'a pas laissé de commentaire.Christopher G.
finding a location that had what i needed was difficult, i think the site needs to be updated. i went to one location that was no longer there and the other one only had 2 box trucks. the one i rented from had horrible service.randy T.
Le client n'a pas laissé de commentaire.Howard N.
The man at the desk was rude and unhelpful. 1.) He did not help me when I first arrived. I had to wait 5-10 minutes while he argued with AT&T over the phone. He then proceeded to shuffle his personal paperwork around while I waited. 2.) He did not have what I ordered. The truck was too big and he did not have a hand cart/pulley that I ordered. 3.) He was rude when I asked if he could help me put my car on the tow dolly. 4.) He rushed through the paperwork when he finally got to me.JOHN B.
Le client n'a pas laissé de commentaire.Emile M.
The guy has poor ratings online and when I went into the establishment, I could see why right off the bat. The place was junky and his attitude was terrible. I walked in and said hey, I'm X and I'm here to pick up the uhaul. He never once looked at me, shake my hand, greeted me or anything. He literally kept typing on his computer for a few minutes and then said "sit". After a bit more I was feeling ackward as heck so I tried to make more conversation. Noticed a plaque on the wall that says uhaul, 25 years. I said wow, 25 years you've been with uhaul. He goes, hmm.. gets papers out and says sign sign and sign. You get the picture. Probably will never pick up from him again, even if he is closest to me.richard R.
Le client n'a pas laissé de commentaire.SYLVESTER N.
Make sure the truck is there on time and make sure the truck is in good working conditions.June W.
Le client n'a pas laissé de commentaire.john L.
Upon arrival to drop off my unit, I was never greeted when I entered the business , I guess that's a personal thing, it was first thing in the morning, however never greeted!! The person never talked to me until he told me I owed extra money for mileage, in which I called ahead and asked for extra mileage do to detours due to flooding!! Not nice at all! I paid and left!!! However U-haul sevices were Great! Just not this location!! Thanksangela T.
Le client n'a pas laissé de commentaire.DAVID B.
Le client n'a pas laissé de commentaire.TANYA M.
Le client n'a pas laissé de commentaire.brennan T.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.RODNEY G.
Low deck not for the long haulDamon R.
Le client n'a pas laissé de commentaire.JEFF G.
Better location than the other side of town. Kind, accommodating and effortless.CONNIE G.
Store owner was extremely rude; maybe you can notify him to treat all races the same next time. We all pay the same prices to his business.Renauda H.
Le client n'a pas laissé de commentaire.Brittany H.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.GRADY G.
The operator was rude and unprofessional. His computer was old and outdated. We walked into the dingy office and the guy did not even greet us. We gave him our information and he began to type things into his computer (which seemed to take forever). He did not speak as any of this was happening. We hooked the trailer to the truck. NOBODY advised us the truck should have been loaded before we hooked the carrier to the UHaul! The surly operator hooked the carrier to the truck but refused to help us get our vehicle onto the carrier without us paying him extra!!! Needless to say when we got home we were unable to unhook the carrier so we could load the truck. We spoke to four people with UHaul trying to get help unhooking the carrier-WE COULD GET NO HELP!!! We couldn't let down the moving ramp, making moving extremely difficult. I WILL NEVER USE UHAUL AGAIN!Cardell R.
Le client n'a pas laissé de commentaire.MARTHA S.
Le client n'a pas laissé de commentaire.Ron A.
Did not have time for us never checked lights equipment in almost unuseable conditionSteve P.
Asked for a truck in Alexandria la and scheduled me one in Shreveport instead. That issue was resolved with ease but I had questions and when I called to speak with a representative I spoke with the most condensending and rudest person I have dealt with on the phone. He did not answer my questions and was condensending to me. When I asked to speak with someone else who could be more helpful he argued with me and continued being rude and would not connect me with someone else so I had to hang up. When I called again I spoke with a very nice woman who answered all of my questions very easily and quickly. In the future I will look for other moving truck before I choose uhaul simply because of this. My day was stressful enough without having to deal with some jerk over the phone when I'm paying as much as I did for the truck and was busy with my day. I deal with people everyday over the phone with my job and have never been treated this way by someone I'm giving my money too.STEVEN W.
Wonderful return receipt service provided, as usual.JOHN B.
Be more nice smile and have a doleyebony C.
Le client n'a pas laissé de commentaire.BRUCE H.
Le client n'a pas laissé de commentaire.BRUCE H.