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Barbara C
Customer Reviews for Leblanc Auto Center
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Get the counter personel some help!
Adam ANo issues. We rent from you often and it’s always easy
KEVIN RI've been a customer for more than 15 years and there are three reasons why i continue to return. Great customer service, integrity, and reliable products. Continue being consistent and customer priority! Your office representative is truly awesome. She's a gem!
Jonathan CThe U-Haul web portal can use some upgrades it takes to much time to go through all those steps especially when the rental company is in an undesirable location
Uhuru LI got ripped off for 71$ I had to pay a cleaning fee when the vehicle was clean I literally pull up the gate and threw everything away inside the cab before I gave the keys up Also I had the fuel on 1/8 of a tank what it was supposed to be at still got charged a fuel fee.
Jazz CThanks to Mrs Ashley for everything
natasha pGive them the items requested and paid for.
Mikaela PRien
David GThis was my first experience so I have nothing to compare. The service was quick and easy. Merci.
William JDrop off time was scheduled for 7:00pm but the location actually closes at 4:00pm. Got charged a late fee because of this.
Phillip MGreat place to rent from! Dealer is very nice and easy to work with!
WILLIAM HQuick service, friendly and very helpful!
Beau GThe girl - can't recall her name- in the office was nice and helpful. We couldn't get the trailer on. The owner was running late and was able to get it on but wasn't very friendly. Then we got back after hours like they said and we could not get the trailer off the truck. I called the owner and he was not helpful. Had to call the police to come help me as we'd already loosened it and didn't feel safe driving off in it.
Steph AThe agent came out and hooked up the trailer, hitch, lights, and safety chains. She also check to be sure my lights were working. I am very impressed and pleases with the service I received.
Keith TNo one at this location to drop off!
PETER VWhy is it taken so long for me deposit to go back on my card ? 😳
DAMIEN VHave gas in the car and a clean truck.
Ebony PI was supposed to pick up in Opelousas and I was switched to Lafayette the night before. When I arrived at 8 the next morning no one was there. I was then sent an email saying I had to pick up using a mobile app. It took me 3 hours to get it done. The truck was on empty. I was told later I went over the mileage but I was sent to the wrong pickup . I was supposed to get a 50 % discount. I did not get it.
Maurice BThe entire checkout process just to pick up the truck was an absurd hassle that didn't even work at first. After calling and being on hold for at least half an hour with one transfer I had to cancel my reservation for movers because the entire process was taking far too long. Then upon finally getting it sorted I find that the truck is missing one of the two dollies I reserved. After dropping the vehicle back off less than 12 hours later out of a 24 hour reservation I was hit with an absurd extra $30 charge. Will not be renting from uhaul again.
Jacob BThe hold down straps had excess wear
dennis PMake sure that the equipment is actually working before giving it to us... The number that was provided was incorrect so when I needed help with an issue that never got resolved was pretty much impossible without having to go back to this location.
Brandon SAshley the inside clerk was extremely helpful. Very pleasant and knowledgeable to work with. I was in sales for 40 years and she is the epitome of customer service.
JIM MThe lady who checked in my truck was great. Her supervisor, who I believed is the owner, was incredibly rude to my Dad and I. He yelled at us to "close his door" while we were having a seconds long conversation in the doorway. I won't be back for anything and I'll tell everyone I know to avoid it.
Michelle BThe office was closed, however I used the company location for other business can't complain.
Edmond AThe Place was clean and so was the truck after having it a coiuple of days it was drinking oil but nothing that was the shops fault. I discovered after buying some that they had actually put a quart in the back just in case this place is my go to. The bad experince came in with the moving help which ripped my wife off for 400$ extra cash !!!! but not after showing up almost two hours late when we had a specific time to be moved out which cost us almost 4000$ for numerious violations and a monthly rental charge for being past move out time. not to mention one of them stayed on his phone the entire time or sat his nasty ass on my furniture i am extremely mad and will be calling an attourny.
Gabriela REverything worked out great and they had all the dollies. I also had to pick up after hours and the she walked me through it and smooth sailing
Timothy BCorrect your phone system. Calls revert to a fax without any type of notification and it makes you think you have dialed a fax number instead of the direct number to the place. Possibly place an outgoing message if you are not available to answer the call.
SHIRLEY SSketchy area. Not safe.
Matt WThe charges I was charge for 2 extra days when it just was one on a half. Your employees need explain everything in the contract
PORSCHE JRental location was 1,5 hours away from my preferred pick up location. Had I not called uhaul to check on my reservation I would have never known. Truck misfired the whole drive and was the biggest piece of crap I've ever driven
Jobe AFirst I was giving a rental that I did not select on web. If what I wanted wasn't available at that location, another location shouldn't been suggested that had what I wanted. I didn't complain I just made due with what was giving to me but now I get my receipt and I'm being charged for gas I put in the truck before returning it. I know I put gas passed the 3/4 mark.
Taiesha SRates are supposed to be $19,99 a day I got Charged $83 for 3 1/2 hours
MICHAEL GHow's does $105 a day +14+12 and change total $265.00. Also why do I have to pay the difference between a 15' truck and 20' truck when the reason for the upgrade way not my choice?
SHARI CWe were not acknowledge when we walked in. They asked for a credit card and gave us no instructions on the operation of the tow dolly. Nor did they make us aware of the return policy or tell us that they were not open on Saturdays to return the equipment. Service stunk I was not pleased.
TESSIE Jhad no problems, friendly service
Hugh RKeep doing an excellent job and caring about your customer .
VIRGIE EThe smart phone registration...it said not to do it until you were at the vehicle. That ended up taking us 15 minutes to do, most of that time was after scanning my drivers license and awaiting approval. The setup should be in two parts. One the registration and the 2nd part once you arrive, get the keys, and inspect the vehicle.
Zeke DI feel it was dramatically overpriced. I received no paperwork at the time of rental and was told the contract would be emailed to me but was sent well after the fact. Also the fuel level was 3 quarters full (I returned the truck full) and i didnt get confirmation on the mileage. As of yet My 100 (96) dollar deposit was not returned to my card as promised. I returned the truck on full so i should be cridited whatever the difference is. Overall it was not a great experience.
Garry Bvery good location for the city of Lafayette
Emile MIt's sad
fonzie wvery easy trailer to backup in narrow spots
HUGH LGreat service.
Jeremy BThat lock used to secure box of truck needs to be lubricated regularly. We(uhaul tech and I )had to destroy it due to malfunction. Or use keyed locks designated to each truck. Was not a big problem.
Walter LI was very satisfied with the service. Thanks again.
raymond mDidn’t offer any help hooking up the trailer.
Lynn TVery friendly
Shauna AEvery thing was great
Frank FYour customer service lady was very rude and there was a guy there who was upset about something and looked like he didn't want to be there. He wasn't much help either. I put in a complaint to your corporate office about them but NO ONE returned my call. After being a loyal customer for many years, I will never use your services again. I should have been given at least a partial refund for my troubles but nothing.
Jerry VDropped off early, so they were closed
Denise MService pickup was great, trailer however - surge brakes did not seem to work well and trailer had a bad vibration or tire out of balance - shook alot while towing
Tony SThe right rear light on the trailer was loose and worked off and on . The dealer blamed the disruption on the new connection I purchased at Auto Zone.
Catherine LNice people.
Joseph AFast and friendly.
John Ggreat friendly people!
NANETTE S