Customer Reviews for Leisure Marathon
(U-Haul Neighborhood Dealer)

Évaluation :

3

I drove 2 hours to pick up truck that I reserved to find out they had no more trucks. Sent me 2 hours in opposite direction to get a truck which was at Sebring from Kissimmee ..then I had to drive back to Kissimmee to get my stuff...it was a lot of gas I used in my vehicle and in the truck

Évaluation :

1

I understand that this is a self service location basically but if you have doubts the least that the employee of the place should have is knowledge instead of I don't know for answer to my two questions. not to mention the poor attitude that clearly shows that doesn't wanted to help when she was siting in a chair doing Absolut nothing.

Évaluation :

3

The process to rent a U-Haul was exhausting to say the least. I was not made aware of the new location pick up so my husband and I had to run around and contact U-Haul several times to find the location of the Cargo van we reserved. After speaking to customer service a few times, they finally got me to where my U-haul was located and then after getting to location the process of picking up the van was time consuming. We had done all that was necessary, so we thought but the whole process of picking up the van took over 2 hours. And then the process of returning the van as well was time consuming as well. I would definitely not recommend U-Haul to anyone in the near future. I do understand how you all want to cut back but for the elderly, the process is a bit confusing and time consuming. Never again will I rent from U-Haul !!!!!!!!!!!!!!!!!!

Évaluation :

3

The location has no attendants, the employees of the store have nothing to do with the Uhauls on the property. The vehicle we rented wasn't clean, cargo area was dirty and the front cab had dog hair and cigarette butts left in a cup holder along with the other dirt. The key to the vehicle was a new key fob and didn't fit into the Return Key Box. Having no attendant on site and using the photo system for the rentals doesn't ensure cleanliness or give customers confidence they will be renting a maintained vehicle.

Évaluation :

5

Rien

Évaluation :

3

The van was very dirty. I had to wash it before use.

Évaluation :

1

Took an hour just to get into the truck. The truck was filthy with smooshed live bugs all over entire truck and could just barely able to see out of the windows. Truck pulled to the right-needs alignment. Customer service really stunk. Couldn't figure out how to get me into the truck. Upon return the website kept freezing up and an hour later we just handed in the keys inside the marathon station. Then I ended getting billed twice. Will never use this location ever again

Évaluation :

5

Pick up was easy, turning the truck in after hours online was easy, and everyone at the location was friendly and helpful. Thanks for a great experience!

Évaluation :

5

The van was brand new and excellent. Great on gas mileage.

Évaluation :

5

The key wouldn't fit in the overnight drop box.

Évaluation :

1

Someone used my license to rent a u haul. They apparently never checked my credentials. Now i owe uhaul $1 200? This is bullshit

Évaluation :

4

The online process was a major pain in the butt and took forever

Évaluation :

4

Vehicle was over due for oil change.

Évaluation :

2

NO ONE AT THIS FACILITY CAN HELP YOU; ALL THEY WANT TO KNOW IS A BOX NUMBER (FOR VEHICLE KEY) WHICH IS GENERATED ONLINE, I HAVE LEARNED THRU THIS EXPERIENCE TO ALWAYS FIND AN IN-PERSON UHAUL FACILITY WITH COMPUTER ACCESS TO UHAUL.

Évaluation :

5

Get customers to actually bring your vehicles back. Are they rude and not caring? Stealing your vehicle?? Wondering would drive me crazy.

Évaluation :

3

Check all tires by leaving at lot.

Évaluation :

2

The incorrect address was listed on the U-haul website. When I arrived to the listed address, the clerk had no idea what I was talking about and sent me to another store. The 2nd clerk was aware that this occurs every time, but didn't bother to notify me in advance. The website address NEEDS to be changed.

Évaluation :

3

Stop forcing people to take 4 pictures of their drivers license! I will never rent through the app again. There are way too many steps to do..in the dark to pick up your equipment!

Évaluation :

1

This location is a gas station. When I got there, there was only one person working and could not help me drop off the dolly and I was having trouble with the wheel straps. I was told to just drop it off anywhere. I asked for a receipt that I dropped it off and was told to go online as they had no computer to do it with. At the time I had no way to access the internet. Not everyone has cell phones. I was not about do drop off the unit without some proof I did so. The cashier was not very friendly but called another drop off point asking how I could get proof of drop off. So I dropped off the dolly at the gas station and then had to drive to another location where they had a computer to finalize the rental. That location was also a gas station with one person working and had to wait quite a while to get my final paperwork. Not real happy with Uhaul. They have lots of places to drop off a rental but what good are they if there is no one there to help you. Next time I will look into different company for a rental.

Évaluation :

5

There was nothing wrong with the location, however everything is done electronically using the app which is very annoying if you dont have a smart phone. What should have been a quick checkout and return process turned into a looming drawn out event of phone calls trying to get the app to work. I miss dealing with people, stayed on hold with customer service for 40 minutes and no one ever answered the phone. I will not use u-haul again if I have to use an app to reserve, rent and return. The app sucks especially if you dont know how to turn on your location settings on a smart phone.