Customer Reviews for Lenas Groom & Board Resort LLC
(U-Haul Neighborhood Dealer)

245 reviews

140 US Hwy 84 W   Fairfield, TX 75840

(254) 739-5813

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Services at this Location:

Contact Us

(254) 739-5813

140 US Hwy 84 W
Fairfield, TX 75840

Services at this Location:

Location Hours

  • Mon-Fri: 9 am - 5:30 pm
  • Sat: 9 am - 2 pm
  • Sun: Closed

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5

Nothing. Lena and her staff are knowledgeable and helpful. Great experience!

LESLIE C. 
Rating:
5

Excelente Custumer service

NANCY A. 
Rating:
3

Customer did not leave a comment.

Paul H. 
Rating:
5

Customer did not leave a comment.

MILLER W. 
Rating:
5

This company works hard to provide customer satisfaction.

Angela S. 
Rating:
5

Customer did not leave a comment.

KALLA H. 
Rating:
5

Customer did not leave a comment.

Daniel R. 
Rating:
5

Customer did not leave a comment.

RHONDA W. 
Rating:
3

Customer did not leave a comment.

GEORGE E. 
Rating:
5

Owner was very helpful in every way possible,even on her off day she answered question for me on her personal time.made my car hauling experiencebetter that i could have imagined .got evrything accomplished that weekend thanks to her and at a reasonable price,thank you lenas uhaul of fairfield tx,....susan ferg...n

SUSAN F. 
Rating:
5

Customer did not leave a comment.

DELORIS G. 
Rating:
5

I have the best care thire at lena's in Fairfield tx for u-haul friendly, helpful, and very nice love the staff thire thanks lena's

MARY S. 
Rating:
4

Very helpful in selecting right equipment and even moved us to another trailer when lights were not working properly on trailer.

THOMAS ANDREW V. 
Rating:
5

Quick and easy drop off.

SARAH W. 
Rating:
5

Customer did not leave a comment.

Ruth l W. 
Rating:
5

Very clean business. Friendly staff and very easy to work with

Janet M. 
Rating:
5

check out and check in went very smoothly

LEROY H. 
Rating:
5

Customer did not leave a comment.

ADAM M. 
Rating:
5

Customer did not leave a comment.

william D. 
Rating:
5

Second time to drop a truck off here and as always great service from them.

TRACY W. 
Rating:
5

Customer did not leave a comment.

JOHN B. 
Rating:
5

Customer did not leave a comment.

Karley R. 
Rating:
3

These people helped us unload and were helpful and nice.

Cameron K. 
Rating:
4

Customer did not leave a comment.

Elizabeth A. 
Rating:
3

This was a licensee location, Uhaul is their side business. It is a dog kennel so the drop experience was good but a little odd.

Robert J. 
Rating:
5

First time use. Very helpful.

Arlena S. 
Rating:
5

Very easy process abs the person was very helpful abs very friendly. Would definitely recommend

mike S. 
Rating:
5

Very helpful

Harrell F. 
Rating:
5

Customer did not leave a comment.

GARY F. 
Rating:
5

Customer did not leave a comment.

Solly B. 
Rating:
5

It was a smooth flawless experience and they were so helpful and kind. I would drive back to them just because of the way I was treated even if I lived further away.A+++++++++++++

Marcus J. 
Rating:
4

Customer did not leave a comment.

Marland K. 
Rating:
3

Customer did not leave a comment.

Larry M. 
Rating:
5

Customer did not leave a comment.

HORACE B. 
Rating:
5

Customer did not leave a comment.

FLOYD R. 
Rating:
5

Great service. I recommend this location highly.

brent J. 
Rating:
5

Very friendly staff

David S. 
Rating:
5

Customer did not leave a comment.

Carol T. 
Rating:
5

Customer did not leave a comment.

NANCY G. 
Rating:
4

Customer did not leave a comment.

Jack P. 
Rating:
5

Windshield needs to be cleaned

Carl S. 
Rating:
5

I was a little late form my planed pick up time, BUT the agent was 9understanding and took care of me, all with-out a "HITCH" as the saying goes...

Robert F. 
Rating:
5

Customer did not leave a comment.

angie R. 
Rating:
5

Customer did not leave a comment.

Lenord J. 
Rating:
5

Customer did not leave a comment.

MISTY R. 
Rating:
1

Atlanta was great. On the road and returning the truck o. Texas was awful. Could not get road side assistance when I returned the truck in Fairfield Tx you couldn't check it in because there was No cell service or internet service. Ii returned it a day early but they didn't check it back in until 2 days later and charged me for 2 days. I won't be using U-Haul again. Very poor customer service.

ROBERTA L. 
Rating:
4

They are also a grooming service, so my TAT was a bit slow. Gal was multi tasking. She was very nice and friendly though.

PAMELA B. 
Rating:
5

Customer did not leave a comment.

HAROLD V. 
Rating:
3

Customer did not leave a comment.

daniel J. 
Rating:
5

Good service.

Ronald H. 
Rating:
5

I get the safety aspect of limitations on speed, but why can't I go the legal speed limit. I felt like I was forced into a bad situation because of the, less than posted speed limit limit on the truck I was driving. How do you safely merge on to a packed and busy interstate if you can't come up to legal speed of traffic.

Paul M. 
Rating:
5

Customer did not leave a comment.

Royston W. 
Rating:
3

Location of facility not accurate on Maps.

Gil G. 
Rating:
5

Excellent service!

Michelle M. 
Rating:
4

Have a drop off in Mexia.

Gwen G. 
Rating:
5

Jessica at Lena's was very professional, she made my rental process easy!

Caden N. 
Rating:
5

Customer did not leave a comment.

cody H. 
Rating:
5

Customer did not leave a comment.

Jesse G. 
Rating:
5

Customer did not leave a comment.

Harold G. 
Rating:
4

Customer did not leave a comment.

Mauricio U. 
Rating:
4

Customer did not leave a comment.

Pat W. 
Rating:
5

This was the easiest and most efficient rental I have done. Lena is very helpful.

Jeff T. 
Rating:
5

Customer did not leave a comment.

Tamatha B. 
Rating:
5

Customer did not leave a comment.

Jennifer M. 
Rating:
5

Jessica was absolutely fantastic to help us get the right trailer and after hooking things up she even helped move items out of our pickup into the trailer.

Scott B. 
Rating:
4

Customer did not leave a comment.

bruce H. 
Rating:
5

Customer did not leave a comment.

Josh T. 
Rating:
5

Great people super nice

Michelle Z. 
Rating:
3

Customer did not leave a comment.

rochelle V. 
Rating:
5

Nothing service was great

Gary C. 
Rating:
4

Customer did not leave a comment.

Ivan A. 
Rating:
5

Customer did not leave a comment.

Traci W. 
Rating:
4

Customer did not leave a comment.

Jason D. 
Rating:
5

Customer did not leave a comment.

Ralph G. 
Rating:
5

I have never met anyone at this location who wasn't friendly and helpful.

Crystal Y. 
Rating:
5

Customer did not leave a comment.

charles L. 
Rating:
5

Customer did not leave a comment.

eveylin V. 
Rating:
1

Give adequate milage and drop of location that close to destination rather than 30 miles away. I'm verry upset about all this. I will never use uhaul again.

Eric W. 
Rating:
5

Only problem I had was on the tow dolly. The left fender was cracked and the light fell out. I ended up tapping it in place. The right tire strap had a hole in it and it broke when I tightened it at a fuel stop. Other than that everything else was good

Sam W. 
Rating:
5

You do everything already its quick and easy transaction good customer sevice ,clean equipment then you guys hook it up what more could we ask for.Thanks again!!!

Yolanda S. 
Rating:
5

Customer did not leave a comment.

joyce D. 
Rating:
5

Customer did not leave a comment.

Jacquline S. 
Rating:
5

Nothing everything is done quick and easy!!

Yolanda S. 
Rating:
4

The customer service above and beyond excellent I strongly recommend this location... very friendly and respectable staff??

Harman G. 
Rating:
4

Customer did not leave a comment.

Katherine H. 
Rating:
5

Customer did not leave a comment.

Stephen K. 
Rating:
5

Friendly and helpful people

Joshua C. 
Rating:
5

Customer did not leave a comment.

Shelby R. 
Rating:
3

Customer did not leave a comment.

tambra S. 
Rating:
5

Customer did not leave a comment.

leland L. 
Rating:
5

Customer did not leave a comment.

leland L. 
Rating:
5

Customer did not leave a comment.

leland L. 
Rating:
5

Customer did not leave a comment.

leland L. 
Rating:
5

Real easy drop off and the employees were really nice. Easy transition!

Cindy C. 
Rating:
5

Customer did not leave a comment.

JASON W. 
Rating:
4

I returned my rental trailer after hours. The after hour drop off procedures were great.

Timothy H. 
Rating:
5

Customer did not leave a comment.

Crystal B. 
Rating:
5

Nothing really just keep doing what your doing thanks for the smooth uhaul service!!

Yolanda S. 
Rating:
5

Later found Auto Transport strap for front right kept slipping off car tire. Informed dealer when dropped unit off in Parsons. I was very pleased with all persons at pick up and return locations.

MARK H. 
Rating:
5

Customer did not leave a comment.

tom C. 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at 14,95 $!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

Back
To Top