Merci les filles c’était parfait 👍
gaetan l
Customer Reviews for Les Entreprises Vaudry Villeneuve Inc
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I had no problem with the pick up and drop off locatons but the service as a whole was horrible! I was to pick up in DDO and was told the day before I picked up that I would have to pick up in Terrebonne. THEN I was charged for extra kilometres! I also spent 45 minutes + on hold waiting to speak to someone about picking up in Terrebonne.
Deborah AThe application is complicated and it was not working. No one can talk to us in french.
Jean-Philippe CSuper service
luc cMiroirs difficiles a ajuster, sinon super service et camion en bon état !
Jason FThanks !
Robert BRien
sylvain dExtremelt friendly and helpful
Xx JLaurianne is the best ! Good costumer service
Emmanuel Aratchet strap mechanism were seized and had to be worked on by myself to get them to operate.u haul should be spraying this with some kind of lubricant to prevent this
Mark Awindshield/dash to be cleaned up after each rental, overall great service/price/equipment thank you!!!!
Norman TAsked for a dolly with my location, but it wasn't there. If it wasn't for one on my friend bringing me one, I wouldn't have been able to move my stuff
Philippe BNot much really. It was my first time with a digital pick-up, so the process seemed cumbersome, yet understandable.
Keith BThe online process was terrible and didn't work. Lost 1h trying to return the vehicle
William DAll people at the location store are very nice. I like them ! Steve
Steve LLes entreprises Vaudry Villeneuve No 1 au Canada. Point final !
Emmanuel AParking space inside a private lot instead of having to park on the street.
Denis BGood service. Thanks.
Rabah GTrès bonne attention Merci
Sebastian AWas not the location I planned. The location was closes so I couldnt call to changed it. The app was not working to do the drop off outside off opening time. Had a hard time to talk to someone to indicated that the truck was droped
Alexandra GUn rabais sur la location
frederik mThe trailer was full of rust dust and it stained some of the furniture I was moving. I don't even know if I will be able to clean this, they are really though stains to clean. Beside this, the service was excellent at this location.
jonathan lLaurianne No 1. Point final👍
Emmanuel AExcellent service
mari-claud pMy first time using.g phone pickup. It was new to me but eventually it fell into place. The second ID was a surprise. , call.a friend saved the day.
Richard JUhaul experience a nightmare. Pick up location moved 30 km from the initial one. Ended up paying extra !!8 times trying to reach consumer service for a total 5 hours. Remote location for pick up . We were supposed to receive a code!!! No very complicated procedure not working properly. The app doesn't work properly either. We managed after much difficulty to get the truck and move. At least they didn't cancel. Bottomline worst consumer service and a scam of additional fees due to the fact they sent us very far to get the truck. DONT USE THEM
sophie tThe u-haul app did not work properly. To complete my self-service, I had to delete the app and use a browser. The entire process of using the self-service option is lengthy and filled with bugs. The location did not have the equipment I requested in the truck, which I had need of. The truck had barely any gas! It is typical to have a full tank when you pickup a truck - this simplifies the moving process and easily allows a renter to return a truck with the same level of gas. Horrible experience overall.
Juliano LI had to vacuum the truck bécasse there were crumbs on the seats and on the cabine floor. There were staples on the floor of the cargo area. I hurt my right hand while loading stuff in the truck. I also vacuumed the cargo area. Please fix the app. I was not able to complete pick up and return with the app. So I couldn't update the mileage to reflect the real mileage. The rating is based on cleaned and the experience with mobile pickup. Otherwise driving the truck was great.
JEAN KNo 1 Patricia ! No 2 Laurianne ! No 3 M-A !
Emmanuel AThe app does not work well, ass you do the online checkout. First it's slow and then it crashes
Emily BLa demoiselle qui m'a servie était très gentille et elle m'a expliqué tout en détails. Un excellent service. Merci!
Chantal Ptrès accommodant pour ramassage et retour merci
Julien CCustumer service no 1 with Laurii and mom Pat and M-A !!!👍
Emmanuel AI have already sent an email a email to your customer service to resume my bad experience with u-haul.
Sarah DYour application and website for return does not work properly, but this is global Uhaul. Not the local service. Local service was perfect and agent very nice and helpful. Merci.
Pier-Alexandre PNothing!! The service was A1! The clerk at the counter was nice, polite and very professional!! I would recommend without hesitation!
Marjolaine GThe application weren't working once I returned the truck and I try for 15 min. However I called the contact support and Lisa Coppini helped me. She provides a great customer service.
Jean JPropreté des véhicules à améliorer
Michel GAll of the process to check online went very well.
Bernabe TVery difficult to have access on the key. I don't receive a email with the instructions for the appli and the steps to have access at the truck. I lost a hour to talk to someone to help me. Not easy at all.
Pamela RL'application n'est vraiment pas user friendly et fonctionne à moitié. J'ai du recommencer plusieurs fois pour louer le camion. Aucune aide disponible rapidement en français. ça ma pris plus de 30 minutes récupérer le véhicule. Il me manquait aussi un équipement (diable) que j'avais loué.
Laurie-Ann IL'application Uhaul ne fonctionne pas bien, j'ai dû recommencé à plusieurs reprises parce que je n'arrivais pas à changer de page après avoir cliqué sur "continuer". J'ai finalement réussi à faire l'enregistrement via le site web en ligne.
Tracy PLa personne responsable de ma Location de mon trailer a été incroyable. Tout a été parfait.
Jocelyn VMadame " service à la clientèle " Patricia c'est la meilleure. Point final ! Toute l'équipe, no 1
Emmanuel ANo I would not recommend the location cause I would not recommend UHAUL at all!
Denis GFirst of all stop making charges that are not told a the begining of the rental. Also you should credit gas that was put in the truck by mistake because of your stuck gage.
Michael JNo 1 comme d'habitude !
Emmanuel AThe truck not clean
Yannick DPetit probleme technique avec la plate forme pour télécharger les photos mais votre représentante a été très gentille.
Danielle lRas
Eryl DPleasant people, easy to work with.
Pyrox IMerveilleux accueill et service à la clientèle !
Emmanuel ANo 1 comme d'habitude !
Emmanuel A