Le client n'a pas laissé de commentaire.michel F.
Customer Reviews for Les Liquidations Stebenne
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Sherbrooke, QC J1N3K4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 10h am à 5h pm
- Sam - dim : 10h am à 4h pm
Heures d'ouverture spéciales
- 7/26/2021 - 7/27/2021: Fermé
- 8/2/2021 - 8/3/2021: Fermé
- 8/9/2021 - 8/10/2021: Fermé
- 8/16/2021 - 8/17/2021: Fermé
- 8/23/2021 - 8/24/2021: Fermé
- 8/30/2021 - 8/31/2021: Fermé
- 9/6/2021 - 9/7/2021: Fermé
- 9/13/2021 - 9/14/2021: Fermé
- 9/20/2021 - 9/21/2021: Fermé
- 9/27/2021 - 9/28/2021: Fermé
- 10/4/2021 - 10/5/2021: Fermé
- 10/11/2021 - 10/12/2021: Fermé
- 10/18/2021 - 10/19/2021: Fermé
- 10/25/2021 - 10/26/2021: Fermé
- 11/1/2021 - 11/2/2021: Fermé
- 11/8/2021 - 11/9/2021: Fermé
- 11/15/2021 - 11/16/2021: Fermé
- 11/22/2021 - 11/23/2021: Fermé
- 11/29/2021 - 11/30/2021: Fermé
- 12/6/2021 - 12/7/2021: Fermé
- 12/13/2021 - 12/14/2021: Fermé
- 12/20/2021 - 12/21/2021: Fermé
- 12/24/2021 - 12/28/2021: Fermé
- 12/31/2021 - 1/4/2022: Fermé
- 1/10/2022 - 1/11/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Get your system in check with your reps. They don't know how to run the system and take up to 30 min per client to get the keys. I waited 1h30 before someone even talked to me . Then took another 30 min to get my truck because the system was down and the clerk didn't know how to run the system. Worst rental experience ever. Opened at 10 so all my crew was waiting on me also. Never recommending uhaul to anybody ever againJordan S.
Your employee's are impolite and rude and a lot more than in construction environmentNELSON L.
waited over 2 hours to get my equipment even tough I was pre registered and everything was in the file, very poor customer service at that location, if I have no choice to use UHaul again I will choose an other location..patrick B.
I have included in my reservation a appliance dolly (mandatory for a moving, I think) and the pick-up location didn't have uHaul appliances dolly. They have rent me one of their â€œstore ownâ€ dolly instead at a higher price.Carl P.
Le client n'a pas laissé de commentaire.lionel L.
Je ne recommande pas du tout cet endroit, le proprio donne tous les rdv Ã la mÃªme heure, nous avons dÃ» attendre 2 heures au gros soleil je suis revenu les bras brulÃ©. Quand j'ai rapportÃ© le camion le propriÃ©taire me l'a fait dÃ©placer Ã deux reprises parce qu'il n'Ã©tait pas satisfait de l'endroit ou je le plaÃ§ait. IL A UNE ATTITUDE DOMINATRICE. C'est la 1Ã¨re fois que j'ai un service aussi pourri.Daniel T.
trÃ¨s long avant d'avoir le camion rÃ©server pour 10h AM arrive a 9H45 et reÃ§u le camion a 11Heures avec juste 3 autre personne devant moiStephane M.
Returned off hours so hard to commentSylvain F.
Le client n'a pas laissé de commentaire.Nancy G.
Excellent service, very professional. Will now be our uhaul rental location!Natascia A.
I paid to get a truck for 9h. Got it past 10. So when I came back an hour "late" I got overcharged. This is a scam if I ever saw one.Alexandra-Rose S.
The person in charge expect people to pay 5$ to park in his parking lot because he has a business to run. I moved in town for a total of 4 hours and he wanted me to pay 5$ to leave my car there. This is not acceptable. I ended up parking beside his parking lot to not have to pay his 5$ fee. I've rented at other uhaul sites I've true years and never had to pay a fee for in town moving. This should not be accepted and if so, it should be mentioned when rented a truck. Merci.Kelsey M.
Commitment. I reserved a truck and a dolly one month in advance to be picked up in Montreal. A day before my moving I received a call from head office noting that there was no truck of that size available in Montreal. My options: have an Ontario driver's license (in addition to my Quebec driver's license) and take a bigger truck (re: definitely no cause I didn't have another province driver's license) or go to another city namely Sherbrooke located 150 km away of Montreal and take the truck. I had to choose the latter out of desperation. It took my almost the entire day to receive the truck. Moreover, there was no dolly and no mattress cover available at Sherbrooke location, although I had reserved them from a month ago. Before I pick up the truck the online price was shown 230$ with two dollies and two mattress covers included. The gentle man at Sherbrooke location told me that be had to "reset" my order, and then the price jumped up to 239$ with no dolly and no mattres cover. Astonishing! The extra kilomerers from Sherbrooke back to Montreal was not included in my price, or so I was told by the lady on the phone from the head office. Nevertheless, I returned the truck with the same degree of gas as I picked it up in Sherbrooke. That is to say, I had to pay for the gas from Sherbrooke to Montreal which is a considerable amount since the vehicle was a truck. Extra money I was forced to spend, extra effort I was forced to make, a reservation from one month ago which became literally null and void only a day before my planned moving, a double fee that I had to spend to rent a dolly from another company (and I was lucky to find one even for that price), total desperation and disappointment. I have no idea about how I am supposed to recommend the service to any friends. Nobody wants to jeopardize their friends' plans specially during their sensitive times!Mohammad A.
They charge me 5 $for parking my car and 37 $to put gas for 12 miles. I am not recommending these people.Stephanie P.
That was the worst experience hiring a vehicle i have ever had in my life. I made the reservation for 9am. Nobody was at the office until 9,15am and i wasn't able to make an online pick up of the vehicle. I had to wait until 9,4am until I could collect the vehicle which meant I had lost 40minutes. Therefore, I was completely stressed on the moving day, more than I should have been and he said if I returned the truck late that I would be penalised. I explained this to the customer representative who said it wasn't his fault as many people had made reservations at 9am. I explained to him that I understood this, but it is not the customers fault, if he had seen the reservations in advance, he should have been better prepared and had more staff working that morning. Because of this, I will never use Uhaul again and will never recommend this to anyone.HAYDEN ROSS B.
They have canceled my reservation last minute And ruined all my arrangements for movingMatin K.
had a 11:00 pick up time. Took 2 hours to get the contract (only 5 person before me) UNREAL! Wasted time waiting outside in the sun. ( Worts is that I had followed U-haul recommandation and did the online check-in) Nerver again. I am upset that my original pick-up location was changed last minute by u-haul without prior notice.Jonathan B.
Took 2 1/2 hour waiting in the parking lot to be servedâ€¦.Michel B.
Le client n'a pas laissé de commentaire.Plaisance F.
Le client n'a pas laissé de commentaire.CLAUDE P.
We accidently locked the keys in he truck while taking the piectures for the mileage. We are CAA customer, thay would not help us because of an exclusivity clause since U-Haul has its own assistance. No one from U-haul assisted us, I waited on the live for 30 minutes to be told that a note to the effect that the keys were locked in the reuck would be added to our file. No one was at the location to help when we drop off the truck. I called back at 10h when ti opened, The person in charge told me he could not help, I had to call a tow truck to unlock the door. It was trully a miserable experience from start to finish.Marie-JosÃ©e D.
I usually hate to post comments has i am a patient and very comprehensive person... But this time was enought. I really experience a very bad time in trying to book a trailer at this Uhaul retailer.(liquidation Stebenne) It took me 1hr to be able to enter to the office. It took morre than 20 mins for each persons that was in front of me. And it was not due to their extrem covid procedure (wich i fully understand) but it was due to the very low computer processing of this place. (It always takes me 5 min to other places) Also, due to fault on my side , i couldn't leave with the trailer.(My light harnesses was not working). Wich i also understnad. But i don't understand the no-refund policy of this place. I gave back my paper to the owner and asked him to cancel my booking. I could accept a fee but not the entire invoice. I couldN't waste another 20 mins to re-enter in the office (there were already taken by other unhappy customers) I have to also mention that the didn't asked if i wanted the insurance. I said nothing because i needed to go faster and not get into long discussions. I recommend a visit by a hidden customer in a saturday morning I also have to mentionPascal G.
The material l use was very clean and perfect conditionStephane B.
Waited more than 2,5h outside for service. I did my reservation online.Michael B.
respect the hour of location , we rent for 8am at a place , they change us 10 hour before , for another place , and for 10 am , poorSebastien D.
Le client n'a pas laissé de commentaire.Maya L.
Temps d'attente trop long pour prendre possession du camion au comptoir. Tout le monde avait rÃ©servÃ© pour 10h Ã l'heure d'ouverture. Le systÃ¨me devrais Ãªtre mieux prÃ©parÃ© pour la prise de possession du camion au comptoir. Le commis nous a trÃ¨s bien servi quand mÃªme et nous avons eu un trÃ¨s bon serviceSamuel G.
Le client n'a pas laissé de commentaire.Steeve S.
Le client n'a pas laissé de commentaire.Guillaume C.
Tires are doneNicolas B.
Le client n'a pas laissé de commentaire.BRENDAN R.
Avoir les camions disponible pour les clients.jai attendus plus de 1 heures avant d'avoir mon camions. Ne pas canceller les reservation de derniere minuntes alors que ca fait 6 mois que l'on a reserver le camion. Je pense fort bien que la prochaine fois, je vais louer mon camions chez les compÃ©titeurs car cotÃ© service et fiabilitÃ© ils vont etre mieu que vous. Je nest vraiment pas aimer mon expÃ©rience avec U-haul.Philippe B.
TrÃ¨s bienmathieu B.
Le client n'a pas laissé de commentaire.Jean-Francois R.
Not much to say, I dropped the truck outside and it took less than 5 minutes.Gaetan D.
Je me suis fait dire la veille qu'on avait pas notre 20 pied pour dÃ©mÃ©nager le lendemain matin Ã 9:00 . Il mon offert un 26 pied mais fallait trouver quelqu'un qui chauffait classe 1 ou 3. Ensuite rendu lÃ bas. Il avait rÃ©servÃ© le camion Ã 2 personne diffÃ©rente en mÃªme temps. Et en plus le magasin ouvrais juste Ã 10hrs et fallait aller chercher le truck Ã rock Forest Ã 20 min de chez nous Ã lieu de Ã 5 min. On va JAMAIS recommander votre compagnie Ã personne dÃ©solerMichael P.
Had to wait 1+ hour in line to get my truck even tho it was paid and that the email was saying to pick up the keys and skip the line!!!!! Really disappointedDavid O.
The location store offered the worst service ever. They were limit disrespectful. They charged us the insurance even if we said no, and they charged us for piÃ¨ces that broke after all and broke a piece on my car. I'm more than frustrated and I'm considering not using your service anymore. It was the first and maybe the last time...Joannie R.
So tight and cumbersome. Field technician very helpfull. Manager autoritative and shy of explanationsMICHEL L.
Extremely disappointed with the service from this location, as a long time customer of uhaul this was by far the worse experience I have ever had, actually it was the worst customer service I have seen. The person in-charge of this location was disrespectful and very argumentative. To top it off while I was requesting assistance, he left and refused to help me & closed the office.AWALE D.
J'ai une demande de dÃ©duction de frais en attente. Je veux recevoir un appel.Daphne R.
The owner needs to give us access to his wifi, it took more than 20 minutes to load a couple of pages on my phone. Arrived at 11:45 and the truck was only ready at 12:45. We will never to back theremartine R.
Le client n'a pas laissé de commentaire.Stephanie D.
Le client n'a pas laissé de commentaire.CLAUDE M.
When we arrived, it was not clear at all where we could drop off the trailer. We saw that the other trailers were all padlocked. So without doing badly, we tried to hide it beside the building. When suddenly the person in charge of the site arrived yelling loud at us to park the trailer somewhere else. The problem, there is nothing written to mention where to drop off the returns at this site. It would be nice that there is poster that shows where to drop. So, this way, no one will be yelled at.FERNAND D.
Le client n'a pas laissé de commentaire.daniel C.
Le client n'a pas laissé de commentaire.Benoit L.
All light on driver side don t work, no brake on trailer of 4000 pound. .....DANY T.
Le client n'a pas laissé de commentaire.MICHEL G.
Very â€œrustic â€œ approach. Furthermore, they made a confusion between miles and kilometres against me. Despite a claim, two weeks later the problem is not solved yet...EMMANUEL P.
Le client n'a pas laissé de commentaire.Pierre B.
Le client n'a pas laissé de commentaire.eric F.
The parking to pick up and drop off is too small and too tight. Otherwise friendly and good service. Merci.GLENN V.
Le client n'a pas laissé de commentaire.Guy C.
le commercant prend les gens pour des imbÃ©ciles, mais pour la location superdave C.
Le client n'a pas laissé de commentaire.vincent R.
Le client n'a pas laissé de commentaire.Ivan G.
Le client n'a pas laissé de commentaire.Marc-Andre G.
Le client n'a pas laissé de commentaire.Vasile D.
Avoir plus de personnels pour s'occuper des clients.Luc B.
Hours of operation, this location only opened at 10 amewan A.
Le client n'a pas laissé de commentaire.Dean D.
First , when someone is taking a reservation by the phone , let them know about the 5 $ safe trip. Second , Respect your customers , when I went to return my truck , the owner was awfull. And finally, be carefull with the reservation , they mixed mine , so I didnt have my truck for one day , and because we had a problem with the batterie on our way back , I return 2h later my truck and they charged me for 2 days , and I didnt even have it for one complete day . 6853 boul.bourque , sherbrooke . It was an awfull experience sadly ... ( Im stil waiting for the call to arrange the situation about the fact they charges me 2 days . )Leila B.
J'avais rÃ©servÃ© le camion Ã un endroit qui ouvrait Ã 9h. Quand j'ai reÃ§u la confirmation 2 jours avant, j'ai constatÃ© que ce n'Ã©tait pas l'endroit oÃ¹ je souhaitais aller rÃ©cupÃ©rer le camion. Par contre, c'Ã©tait tout de mÃªme facile d'accÃ¨s et aussi proche. Je suis arrivÃ©e sur place le matin oÃ¹ je devais rÃ©cupÃ©rer le camion mais le magasin (marchÃ© aux puces).ouvrait seulement Ã 10h. J'avais rÃ©servÃ© des hommes pour remplir le camion pour 10h. J'ai donc dÃ» attendre l'ouverture du magasin et payer les dÃ©mÃ©nageurs 45 minutes Ã attendre que j'arrive avec le camion. Heureusement, cet inconvÃ©nient n'a pas retardÃ© le reste de la planification de la journÃ©e. J'ai dÃ» payer des frais supplÃ©mentaires pour le temps des dÃ©mÃ©nageurs. DÃ©cevant.Marie-AndrÃ©e G.
Le client n'a pas laissé de commentaire.Isabelle L.
Le client n'a pas laissé de commentaire.David Gideon F.
Worst customer service ever. Were there first, and made people skip ahead of us for no apparent reason. Had to call Uhaul customer service and had them call the location to make sure he did not skip us anymore. He took 30 mins per client contract. Had to wait 1h30 minutes cause he skipped us. Horrible.Pierre-Olivier P.
Le client n'a pas laissé de commentaire.Claude R.
On a seulement rapportÃ© le camion Ã cet endroit lors de la fermeture. Toutefois, nous avons Ã©tÃ© chargÃ© 15 $ pour 3 litres de gaz en moins dans le camion, ce qui ne nous semble aucunement raisonnable vu le prix de location du camion de dÃ©part.NICOLAS I.
Y faudrait amÃ©liorer la faÃ§on de gÃ©rer la remise des Ã©quipements. J'ai attendu plus d'une heure 20 avant d'avoir ma reporque . Il n'y avait que 3 personnes devant moi. Ce cÃ´tÃ© de la livraison manque dÃ©finitivement d'efficacitÃ©.ROGER G.
Le client n'a pas laissé de commentaire.SÃ©bastien M.
He has no space for a 26foot truck. His driveway was a mess. One note, I had a flat and when I called they said my location was too remote to find some body on a Sunday to fix the tire. New Hazelton is remote. Population 580, Bromont is 10 000 and and 45 minutes from Montreal! I guess Canada is a remote place?Jacqueline C.
Le client n'a pas laissé de commentaire.Peter B.
Le client n'a pas laissé de commentaire.marc andre P.
Scary location for a woman at night. So MUDDY I almost got stuck.. and I have a SUV... I can imagine a "regular" car... Very badly lite at night. Owner not very polite! Please, find another location in Magog...FRANCE S.
My rental was made for 8AM in Fleurimont, but was pushed against my will to 10AM in Rock Forest adding an extra 45 minute drive to my original path. Once at the pick-up location, the service was slow. The trucks were not ready to go and we had to remove snow from the trucks ourselves to speed the process up.JoÃ«llie B.
Le client n'a pas laissé de commentaire.Martin L.
Le client n'a pas laissé de commentaire.Julie D.
Why we can't pay cash?JUDES V.
Difficulties to rent, to return and the bill isn't rigth! Charged 103 miles instead of 103 kilometers!!! Told to call back in Wednesday to make any correction and we are sunday!Stphane C.
And the charges made on my card where NOT was was agreed! Charged miles instead of KM... and additional 20$ for no reasons... I sent an e-mail... U-Haul never answered... Will dispute the charge through VISA and CLAIM through Consumer Protection Act in Quebecpascal C.
Le client n'a pas laissé de commentaire.Daniel C.
This place is owned by silly people. There were not friendly and didn't help during the location of the truck. They ask me to pay with a credit card and this is what i've done . But when I give them my credit card they seem suspicious about my credit card that was 100 % legit with my name and everything coherent. They kept saying to me that I cannot pay with a credit card the you put money on it , and it wasn't the case. They were very arrogant during this moment. Don't go to this place even if you are in trouble.Alexandre M.
Le client n'a pas laissé de commentaire.Daniel C.
Le client n'a pas laissé de commentaire.Michel G.
I think everything would have been perfect if the person who made the reservation was there to pick the truck. My sister made the reservation et she sent me get the truck. She called the day before to inform them that her brother (me) would drive and would pick the truck for her. When I got there, I took 45 minutes before I could leave with the truck. I had to start the all process like if nothing had been done before.Sandrine G.
TrÃ¨s difficile de rejoindre UHaul par tÃ©lÃ©phone sauf quand vous nous tÃ©lÃ©phonez. (le texte est trÃ¨s pratique et apprÃ©ciÃ© toutefois!) et le monsieur qui nous a accueilli nous a engueulÃ© parce que nous sommes arrivÃ©s quelques minutes avant 17h alors que Ã§a n'a jamais Ã©tÃ© clarifiÃ© d'arriver 20 minutes avant la fermeture. De plus, nous avions acceptÃ© de prendre le camion de Sherbrooke au lieu de Longueuil. Je ne recommande pas.Emilie G.
I registerd online since i thought i could pickupbat 10am but only left at 10:30 as they still went over my reg. They still insisted i return the truck next day at 10am or there would be penalties!! I had reserved a dolly and there was none and no blanket covers available. This place also is aflea market operation.Jean-Pierre B.
Le client n'a pas laissé de commentaire.Stacy J.
Le client n'a pas laissé de commentaire.ALEXANDRA I.
Les heures d'ouverture de la fin de semaine ne permettent pas beaucoup de temps pour le dÃ©mÃ©nagement. Il serait intÃ©ressant d'ouvrir avant 10h...Louise P.
Every think is ok only the system for reservation is very bad, I waiting half an hour because the reservation is down or don't workDenis Rousseau L.
Le client n'a pas laissé de commentaire.Diane L.
TrÃ¨s Ã l'Ã©troit et le site est encombrÃ©... Mais Ã dÃ©faut d'avoir un autre point de service Ã Sherbrooke, mieux vaut celui-ci que rien...Alain S.
Le client n'a pas laissé de commentaire.Sylvain P.
Le client n'a pas laissé de commentaire.SÃ©bastien G.
Le client n'a pas laissé de commentaire.Mathieu A.