I was told a price and it end up 40$ more for about 5 hours I didn't like it sorry
JEAN-PIERRE D
Customer Reviews for Les Serres Michaud
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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This is one of the first time that we get swell greeted in a U-Haul facilities, the staff was so friendly, equipment all nicely shown and park, easy check in and check out, this was a nice discovery and will refer every body, well worth the extra 30 minute to get there. R, Noel.
REAL NThe agents were super friendly and very helpful. Service was top rated
Sylvie MExellent customer service ! First class
KARL FMerci service rapide le même jour Localisation très proche Tarif excellents et économique Merci pour tout
SANDRA MLady at the counter was very kind and friendly. Had done the check-in on my phone the previous day, but the system wasn't working so we had to do it all over again when I got there. I shovel the frozen snow out of the pickup box, removed 2inches of ice on the wipers all that while the lady was still fighting with the system. Inside of the picj smelled like cigarette and the floors were all muddy. Pickup hat 14 000km. My estimate for my rental was 30$ for 4h and 12km. They charged me a suprise 19$ for "coverage" that they refuse to refund. I had previous experiences with U-Haul, everything went well all and all. This time was disappointing.
David OExcellent service !
marc lIt was a great experience and Les Serres Michaud were great, they called me to keep me updated on how it works amd stuff.
Thierry GToujours un excellent service !!
marc svery good service
Louis DNothing to improve. The customer service was excellent Will recommend to others and will go back if needed again. Merci.
samantha tI had a hard time with the self pickup and the personal on site were not aware of how to do it.
Genevieve TAlthough this was not my first choice since the best choice is to pick the closest to the Central Station Montreal, we did received a great customer service from this location. We had to pay an extra $180 taxi fair to get to this location. If I had known days in advance of the change I could have made the necessary update to our train ride from Toronto to Montreal. I booked this UHaul a week and half in advance and went through the call centre to ensure the truck is available and i am picking the closest to the Montreal Station. It would have been helpful at this point to have a knowledgeable agent who could have assisted me at the initial stage. I do understand that information might not have been available but getting notified late Wednesday afternoon is unacceptable when I have made all arrangements for Thursday morning door to door pick up to get to take us to the GO and VIA train.
evelyn Nthis location give you the best service you can get . They help to install the trailer to your car
Louis DLes serres Michaud sont efficaces dans la location U-Haul. L'amélioration à faire n'est pas envers les Serres Michaud, mais bien les remorques U-Haul. Les remorques devraient toutes être équipées de cric de remorque. Il faut être deux personnes pour attacher et détacher la remorque.
Valerie MWas closed, only dropped off
Kalina SUn 5 étoiles super service une gentillesse exemplaire et professionnel Merci
marc sHello, we have rented from your company several times and we have always had good service in addition to the equipment which is in good condition. We recommend it to anyone who needs it. Thank you very much
PIERRETTE SPeople at this location are very friendly. I loved the attention and also the caring on inspecting the trailer connection in order to not only protect u-haul but the client. I also was given all necessary information. I have been using u-haul services for several years, and despite having an average service on another places, this specific place makes me feel that they really go above and beyond with the quality of service and professionalism.
Bruno PNo heat in the truck, No plate to help whit appliance
Dominique BThe girl who served me was amazing.
Jessica WToujours un très bon service à cet endroit. Merci beaucoup.
Christian cRien à reprocher de l'accueil et du professionnalisme à la réception. Toutefois, une simple vérification du véhicule aurait certainement permis de confirmer que sur ce véhicule le chauffage est en permanence activé. Ne pas avoir de climatiseur fonctionnel est une contrainte mais en plus, il aurait fallu y ajouter un chauffage constant alors qu'on est encore en climat d'été.
Cassendi RThe cost per thousand a little high. ( distance )
Claude TI am really upset about your request to answer this survey. In the Province of Quebec, the official language is FRENCH. If you want to do business with us, you better make damn sure that all your websites in Canada are properly translated in FRENCH. You sent me an email with a hyperlink in French wich lead me to this shitty English page. Wake up!
Rene DThe vehicle was available on site and clean. On the other hand, it is the entire informatic system linked to invoicing that is the problem! I had pre-registered online the previous Sunday with my personal estimates. Recording this, I had to start over at the rental point. So I lose 15 minutes and then the employee makes a mistake when entering my mileage data. Error that she cannot correct, so I leave a security deposit estimated at $39 which amounts to $125. I am told that when I return, this will be corrected at the time of billing. Returning 1h45 later with 15km on the odometer, I was charged for gas when I had filled up the cargo van 2,5km from the location point, invoice in support! Again, the employee is unable to correct this error. They charged me $127 for a trip that should have cost me $35. I am now waiting for a return call from the rental point supervisor and communication with u-haul customer service via email. It is completely frustrating to find that the employees at the point of deposit cannot proceed to correction of my data. Error is human, but the computer system does not allow corrections...
Julie DToujours garder un camion supplémentaire dans tout vos dispisiteurs
ronald mThe lady cas very helpful and friendly
Francois HI was dying of heat. the AC was not functional. the dolly was rusted and did not have protection for going down steps. I had to carry the boxes by hand. So my experience was poor and will certainly not recommend UHaul to others.
Guy RWould be nice to supply a lock of some sort for door and hitch.
Daniel LService exceptionnel si on compare à l'île perrot ! Honnêtement pour avoir loué au deux place ça vaut le déplacement croyez moi . Arrivé à 9h et repartait avec le camion à 9h15 .....3 personnes étais sur place pour servir les clients. Les serrés michaud 5 étoiles Merci
France PThe a/c was not working. It was blowing hot air. I don't know how u-haul missed this important issue. Otherwise the rest was in good working order.
ROSA PReceived an additional charge on credit card a few days later and do not know what it is for.
Sonia Wour truck's ventilation system was not working. Even though we had it turned off and on cold it blew extremely hot air at us in the ccab. on a day that was 26 degrees it made the move very uncomfortable
Cindy C100 % satisfied with my truck rental, from original booking to return and billing. Person at counter was clear about all conditions, friendly and polite. Truck cab and cargo area were spotless. Cargo area has ample tie down points to secure items properly.
Alaric HUne idée folle: Quand un client fait une réservation, donnez lui sa réservation. C'est fou hein? Ne pas essayer de le convaincre pendant une heure, une semaine avant le déménagement, de devoir aller chercher le camion dans une AUTRE ville À UNE HEURE TRENTE DE LÀ ET L OBLIGER A PRENDRE UN FERRY OU PASSER PAR UNE AUTRE PROVINCE POUR ALLER LE PRENDRE. Le tout bien sûr en lui chargeant le temps et le kilomètrage, histoire de bien le fourrer jusqu'à l'intestin grêle.
Laurent mJe ne sais pas le problème venait d'où. Mais elles ont eux de la difficulté avec le système de réservations informatisées. Mais tout s'est arrangé pour le mieux
Christian SMy Pickup was changed from 3 to 3:30 without informing me. I picked up at 3:45 after signing everything and in the file i see i picked up at 3:25. Was at drop-off location at 3:30 and in file i see 3:47 and got charged for next whole day. Totally unacceptable. I filled gas two times before reaching the drop off location. I have amount in my transaction history, i took a picture of the meter as well and still charged for fuel. Never expected that from uhaul. Very bad service
Taranjot SMaking reservation in advance without any possibility of not having it not available at time
Martin DFournir un Balais afin d'être en mesure de nettoyer la remorque et éviter des frais de 25$ supplémentaires
Martine BThey were very patient and tried to explain the amount owed. But none the less it dd not match with my calculations which I am fairly certain were correct. Again, being in KM and CAD would eliminate that confusion.
Karl BTheir service is superb
Desire T👍👍👍👍👍👍👍👍 ⭐⭐⭐⭐⭐⭐
yunielks m