Évaluations des clients Letendres Supply LLC

I am very upset about the policy that uhaul has with calling on the day that rental is due. This girl that is tied in with this location calls me and wakes me up from a dead sleep and asks me if I returned the rental. I could lie ... how is she going to know one way or another since the location is closed.I have rented from many locations and have never had this happen even at locations that are closed when I drop off. If this continues I will look for another solution to my needs

Highly recommend! So friendly and accommodating!

They were good people.

Not a thing. Pick up and drop off was easy and Terri was incredibly helpful and accommodating.

Carrie made it easy. She had a suggestion for equipment that made my move much easier. Will definitely go back for any other needs.

awesome customer service!!!!!!!!!!!!!!!!!!!

The people were very accommodating. The vehicle was clean and sound. I messed up on the return...I dropped the key in before completing the sign out.

Everything was easy-peasy! Thank you for a great moving experience

Nothing I can think of. Process was fast and easy. Staff was very friendly and welcoming

Best customer service I have ever had renting a U-Haul! Treated me like family. Would definitely go back if I ever move again and will recommend to anyone who is moving.

The Woman who assisted me was incredibly nice! Very very nice people!

As far as I am concerned U-Haul has streamlined the rental process to the point that it's easier than buying lunch.

Super friendly people there. They helped hook up the trailer and made everything easy. Would go back if I ever need to again.

I only go to this location out of necessity. The woman co-owner is not generally friendly and sometimes is rude/short with customers. The man running the place is pleasant and accomodating. If there's another option, I would use it. The rental-purchase process was fine this time with the gentleman I worked with.

Customer appreciation and the help you out with politeness and laughter

The staff was very friendly and helpful.

Wonderful people to do business with! Will be going back anytime I need a trailer to move my bike.

They were very friendly. Easy to work with.

Fast and easy. Will do it again.

very pleasant, in and out quickly, good explanation of charges and services. Friendly, prompt, helpful

I would honestly end your contract with them. Some of the rudest people I've ever met

great local people. went out of there way to help me get the right truck!

I have no complaints with the location they were amazing it's the Uhaul computer system could be working better and also not on a format from 5 years ago ??

Only one criticism: at pickup, the rental form indicated the gas level at 3/4; in fact, the more accurate level was just below 5/8.

Great Owners

The phone app was difficult because I accessed from the email link, but then when I exited to retrieve the email confirmation code, I would have to leave the app And then got stuck on the location services for the browser. But the folks who owned this store were very helpful and told me a few important things about fuel economy, so I was glad I went into the store instead. Thank you!.

It was great! Easy and everyone was super helpful. Thank you!

Customer service needs improvement. Was given attitude multiple times. Will not be going to this location again.

I would definately recommend this Uhaul outlet for the Central MA area. It is conveniently located and offers a selection of truck sizes to suit your needs. I selected this site after comparing reviews and checking the selections from the two locations for the area. I would have appreciated a dedicated cleanup station at the drop off location to tidy up the truck especially since it rained continuously for the 2 day rental.

I was very happy to be able to rent a truck all on my phone on a Sunday without having to wait for the store to be open....great experience from beginning to end....great set up

Wonderful people to do business with. Helpful. Clean vehicle. Hassle free. Highly Recommended.

People at rental location were great to work with. Made process of renting so simple and wonderful experience. Price was extremely close to estimate prior to renting within $5. Amazing

I was hung up on when I tried to get some questions answered about the bill. Had to wait half hour to get the reservation processed.

Great experience with the owners. They are very friendly & accommodating. Location is right near center of Spencer. Will definitely use them again.

Very helpful and professional!

Great service professional!

Excellent Service

Only complaint was the truck getting stuck in the snow. Perhaps Uhaul should invest in snow tires for the trucks? Just a suggestion.

Wonderful helpful experienced I will use them again. Thank you. Made me feel comfortable!

The people have always been fantastic. I need to remember that on Wednesday she watches the dog. We like the dog.

Very friendly and helpful Customer Service and a nice country store appearance.

Great people. So helpful. Made the process quick and easy. Very easy to unload the truck to bring everything in. Definitely recommend this facility.

The people here are really nice and helpful. I have used uhaul quite a bit in the past few months. This time I reserved my trailer for 8 am since we had to travel quite a distance with it and have it back by 5. Unfortunately there was computer errors when we got there and we didn't get on the road until 9:30 which set us behind. We got home late that night and couldn't unload the trailer in the dark so we had to do it the next morning then return it. So unfortunately I was charged for another day.

I ordered a 10' and was not notified there was none available. When I got there I had to take a 15' truck at additional cost to me. I feel I should have been only charged for the 10'.

my receipt says rental price was $24.95 and the actual price was $32.95.They corrected it.

Kind, courteous service. Quick and easy

Only challenge I had was with the online return. The service picking up was great.

Made my first experience easy. Good people. Truck was clean, all directions/details clearly outlined. Would recommend to a friend, would rent from here again anytime. Thank you!

Had such a pleasant experience renting from the lovely couple who operates this U-Haul rental location. They reminded me of my own grandparents. They had me laughing from the moment I walked in there, which instantly had me at ease. These types of processes, especially around moving, can be so stressful, but they eliminated all of that. Definitely go here when you need a rental!

Service was excellent when I asked if I could drop off there. She checked to be sure I would not be charged to change drop off and assured me I would not. Nice gal who takes her job seriously.

Longer hours on Saturday.

My experience was great so far. I doubt improvements could be made. We screwed up the return after hours but spoke to 1-800 U-Haul while on site. Hopefully everything works out fine but the people at this location are super nice. I would certainly come back here first for any U-Haul needs based on my experience so far!

Young man at the counter too involved in a conversation with a patron so I started self check in on my phone while waiting and got to the pictures then walked out to take pics. A very nice gentleman came out and helped me unhook. The kid at the counter needs to get a clue, everyone else were 5 star.

The owners were very nice people and helpful. But it is very old the building and it smells. Not their fault. We were lucky to get that, there was nothing available in any area around us to rent.

Lady was rude. Cancelled storage unit before moving in.

The facility is clean, well maintained, and offers atmosphere control. The staff is helpful and friendly.