Customer Reviews for Lexington Dry Cleaning
(Concessionnaire U-Haul dans le voisinage)

135 évaluations

5504 Sunset Blvd   Lexington, SC 29072

(803) 399-7577

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(803) 399-7577

5504 Sunset Blvd
Lexington, SC 29072

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 3h pm
  • Sam : 9h am à 1h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Le client n'a pas laissé de commentaire.

fred M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elise H. 
Évaluation :
2

The drop off hours service was awful!!

Esteban C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack P. 
Évaluation :
2

Using the application for "24/7" check in did not validate my information even though all of it was correct and my spouse was contacted. I am a previous customer having just rented a uhaul only 2 weeks prior and many in the past. The online check in wasted 25 minutes of my time. The clerk at the store is not a uhaul representative and did not know how to help me at all. The truck was filthy and even though I stated it was dirty in the pre checklist and took pictures, upon return you still expected me to clean up someone else's mess or were going to charge me 25 dollars. Fuel levels are never correct when picking up. Overall most of my experiences with uhaul are difficult and non-productive. Do not put uhauls at locations where there is not a trained professional to help.

Madison M. 
Évaluation :
4

We dropped of in the key drop. The process through the website was simple and easy.

Jonathan D. 
Évaluation :
5

It was almost impossible to get in touch with customer service. Tried calling several times and was on hold for more than an hour each time. ( just regular uhaul customer service)

Patrick B. 
Évaluation :
1

The employee working at this location did not have knowledge of U-Haul expectations and the process for working the online checkout process. The employee was snippy with myself and two of my family members. The employee's response to her behavior prior to our leaving the site was, “oh, I didn't realize you did the online check-out.” Employees at all neighborhood dealers should have knowledge of the online check-in and check-out systems.

Christopher S. 
Évaluation :
3

I reserved an appliance dolly and furniture pads. Neither were included with the truck

Patrick A. 
Évaluation :
4

The drop off location was closed when we returned the truck around 8pm. Therefore, I cannot evaluate that location.. It was not easy to locate in the dark because it was behind the cleaners. I only responded because it would not let me submit my other responses without doing so.

BRYAN M. 
Évaluation :
5

The location was convenient and the young lady that helped me was very professional and friendly.

ROBERT V. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MICHAEL P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lawrence W. 
Évaluation :
5

Plenty of room to park it but was very dark

RANDY N. 
Évaluation :
3

Rude staff. No masks.

Corey S. 
Évaluation :
1

No one there had a clue about the uhaul process. It's a laundromat. I had to use the app to return the vehicle and then after completing that process they weren't sure about taking the key. They called someone who was also unhelpful. The whole online process of reserving and retrieving a moving vehicle is both convenient and inconvenient. I would pick another location where they are more knowledgeable and able to help you

Kimberly C. 
Évaluation :
2

Everything was great except for the service at the counter inside. The only reason I rated the location below average is because of the following. This is a dry cleaner business and it did not matter if I was first in line, I had to wait on all the dry cleaner customers before I got served. This kept me waiting quite a while. Also, we are in the midst of a covid 19 pandemic and the clerk who helped me was not wearing a mask the entire time I was in the store. There were two clerks and the other clerk was wearing a mask the entire time. I did not appreciate at all the clerk who helped me not caring in the least if she was spreading the virus all over the place. When I returned the truck the clerk in question still was not wearing a mask. This is really not acceptable customer service considering the severity of the spread of the virus.

William T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vincent D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID J. 
Évaluation :
5

My truck rental was clean, and very comfortable, with enough V-8 power to get my hauling done easily. The 10' box truck we fairly good on fuel as well. My overall experience was very positive. Good job ppl.

john M. 
Évaluation :
5

Great experience

Matthew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn G. 
Évaluation :
5

The check in and check out procedure on the smart phone is horrible. I kept getting kicked out of app and having to start over. I spent 30 minutes on the phone at 11:30 at night with U Haul customer service to no avail. It was not saving the pictures that I took and, when it did, it would not let me upload them. It was very frustrating.

Patrick P. 
Évaluation :
4

I had booked the the truck advance in a day before but strange when I reached the location there was no booking found in my name and so no truck was reserved.When I had completed filling my card and license details in a day advance while booking under 50$ Reservation guarantee assurance.So, I am entitled to receive 50$ as there was no confirm reservation done when I made it in advance. Finally I had to get another reservation on the spot and unnecessary wasted my half an hour of time.

Avinash C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

francesca F. 
Évaluation :
5

The U-haul customer service line (800#) that I called twice was EXCELLENT. The local customer service was good too, but it was my experience with the 800 line reps that will make me continue to use Uhaul!

Lynnetta B. 
Évaluation :
4

S.O.

John F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doris D. 
Évaluation :
4

She went above and beyond to accommodate us.

James M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

jerry F. 
Évaluation :
2

Poor return experience. Returned vehicle well in advance of deadline for reservation. Staff failed to record vehicle as returned and subsequently overcharged by 2 days. Now the customer is awaiting a refund that will take 3-5 business days. Unacceptable.

Pamela K. 
Évaluation :
1

Don't charge people upfront and inform us what all we need to do before we rent . You have so many fees and a return checklist of things you have to take pictures etc or you will charge us another 20 dollars? I was overcharged almost 80 dollars because of the pay upfront crap!

danny R. 
Évaluation :
5

Very quick drop off process. Friendly staff.

NORMA H. 
Évaluation :
5

Anna was so helpful!!!

CHEVRON V. 
Évaluation :
5

The staff was super helpful and knowledgeable and would highly recommend them!

jennifer L. 
Évaluation :
5

I was impressed how friendly, professional and helpful the staff were. I would recommend this uhaul dealer anytime.

maureen R. 
Évaluation :
5

None needed

Ellen B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

roland Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald F. 
Évaluation :
5

Excellent customer support, timelines and knowledge at this location. Clean equipment.

Nathan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daryl J. 
Évaluation :
1

Train the employees. I asked to use my employee discount, but she told me I would have to do that at drop off. At drop off they told me it should have been done at pick up, and I missed my 20 % discount. Also, she did not do a walk around or anything.

Kelly U. 
Évaluation :
5

Annie was so friendly, polite, helpful and extremely efficient!! We will use this Uhaul location in the future!!!

Allison C. 
Évaluation :
5

the truck broke down on me, left me stranded for 3 hrs. after the kind gentlemen (roadside assistance) repaired the truck, the a/c was inop and then the window handle broke

CHRIS K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

debroah M. 
Évaluation :
1

buy a truck and trailer it's cheaper

KYLE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
1

This was the absolute worst experience I have ever had with UHaul. I reserved online and was told all I had to do was show up and pick up the equipment. I reserved a Dolly, which was not available, I then had to drive to another location to get a dolly, which accrued miles on the truck that I was expected to pay for, only to be told by a rude customer service lady that they didn't have a dolly either. I was required to give ANOTHER credit card for a 100 $hold that was mentioned NOWHERE in my online reservation and then told that the card I used to reserve online could not be used. What was the point of reserving ahead of time online if the location was not even notified of the reservation. I am absolutely furious with this entire experience.

Regina D. 
Évaluation :
1

Truck was old, transmissions kept slipping and air kept going out! Will never use any if your services again. Including moving help as Immaculate Movers never showed up. Horrible experience!!!

Rick H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott S. 
Évaluation :
5

It was a perfect professional experience. More than perfect customer service at this location.

Kim C. 
Évaluation :
5

Very nice young lady was very helpful with drop off.

Robert P. 
Évaluation :
5

Everything was excellent!

George M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erika K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LISA L. 
Évaluation :
4

The cost was a little high I only want across town on #6 and back

sheron B. 
Évaluation :
1

Returned the Truck back full of gas after hours, placed keys in the key drop box. Took pictures of a full gas tank with mileage. When i got the final bill they charged me for 12 gallons of gas. WHen i called the Lexington Dry cleaners where i rented it the young lady said there was nothing She could and basically said i was lying. The gas tank cap will not lock and they do not have a secure location. Will never rent from them again.

Clarence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debra H. 
Évaluation :
3

Excellent

patrick M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JENIFER O. 
Évaluation :
5

The young girl was very very nice. And she explained the process very well.

RICKY R. 
Évaluation :
2

The Uhaul app is a complete failure. I made a reservation for a truck and on the day of reservation pick up, it changed my pick up date to a day in the past so I had to call customer service and redo everything. Very inconvenient and cost me valuable time. Also there was no appliance dolly in the truck thank goodness I had a backup plan. Worst experience ever renting a uhaul truck will rent from different company next time.

Seung P. 
Évaluation :
5

Everything was perfect. Very friendly staff

jason L. 
Évaluation :
5

The vehicle ran terrible. It hesitated to start everytime. It was almost like it had no power steering at times and it ran really rough. About 0,5 miles from returning the truck a light came on within the dashboard. Not sure what it was from.

Andrew B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

William S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cathy Y. 
Évaluation :
5

The staff was so helpful and friendly. It made a short notice difficult move easier on this single mom of 3. Thank you!

Michelle M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

robert B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric E. 
Évaluation :
5

Although located in a Dry Cleaners which may impact the number of customers that rent from here, the service was exceptional and quick. I rented a cargo van and it was perfect for the small furniture move we needed to do. Accessible, professional and friendly location that I recommend highly!

Kimberly C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tony E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gonzalo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Pamme E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lisa T. 
Évaluation :
1

Very horrible service!!!

David M. 
Évaluation :
5

I don't know If it was the local store or something else but I was called twice to confirm my pickup (many hours after my pickup) one of which times was 7:30 AM which is way too early to call for me to be coherent so maybe take that into account but the young ladies in the store werd very helpful

Mary Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ricky A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

charles W. 
Évaluation :
1

My appt for pickup was 9AM. Ended up an hour later driving to another location in the truck I was renting at least an hour later to sign the agreement because that location did not know how to complete one. ended up charging me for mileage and gas to drive their truck to that location not to mention time that I lost. Horrible experience. Will not use them again also will advise my friends to not either!

ANGELA M. 
Évaluation :
5

The Vehicle was in severe need of cleaning on the inside. The dash was covered in dust, the inside reeked of cigarette smoke and their was pet hair from a previous renter everywhere. The cargo area was dirty as well and we had to stop and vacuum it out enroute

Lea M. 
Évaluation :
3

They didn't know how to honor 25 $credit I received from uhaul earlier this month.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSANGELIE T. 
Évaluation :
5

Great customer service! Pick up and drop off was a breeze! Fortement recommandé!

Michael S. 
Évaluation :
3

Extra hold on account was unexpected...

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

rodney M. 
Évaluation :
2

Truck was dirty inside. Filled with dirt. Back of truck had not been swept out. There was a water bottle filled with urine in the drivers door pocket. This is a health hazard and pretty ridiculous. I am very displeased with this experience.

Cody W. 
Évaluation :
1

Woman at return location never put down her cell phone or took cigarette out of her mouth. Refused to help disconnet trailer. She said they do not do that.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRY T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Non les évaluations ont été soumises pour cet établissement.

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