Le client n'a pas laissé de commentaire.ERIKA M.
Customer Reviews for Lighthouse Marine Services Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Greenport, NY 11944
(Located on the corner of Kerwin Blvd)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 9h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Mark B.
Location was horrible. Will never use again. Staff was rude and would not explain why I was charged double what I was quoted online. For drop off, they were not there at hours posted to be open on their website (07:30). The location is in a dead zone for cell service and their location barcode is ripped in half so it cannot be used. This left me unable to properly do an after hour drop off. Left a message hours later to make sure they received everything ok and never received a call back like I requested. Zero starsSean C.
Service was excellent and staff was professional and knowledgeable.George C.
Le client n'a pas laissé de commentaire.Michael M.
AC was broken and one of the headlights was offSamy S.
Pick up was lengthy, there was no physical check of the truck, when I got into the truck the tire pressure was low in one of the tires and I was told the pickup location couldn't inflate the tire. That I had to go to a gas station and fill it myself.Alexandra M.
Le client n'a pas laissé de commentaire.Douglas B.
Very efficient drop off process.eric D.
Le client n'a pas laissé de commentaire.Victor F.
Le client n'a pas laissé de commentaire.Dennis L.
Le client n'a pas laissé de commentaire.Patrick N.
The owner/manager of the location was not there when we arrived. The door was simply locked. No posted signs, nothing. No one answering one of the many phone numbers we could find on the store front and online. I was on the phone with U-Haul explaining to them that we drove 3 hours to pick up this U-Haul and we had a super time sensitive day as we had to get back to pick up our kids from day care. The lady on the phone was kind but didn't really offer much help except to tell me to drive to a place 30 mins away to get a U-Haul. Meanwhile, My husband found someone who was working in the yard in the back who didn't speak English but we managed to communicate with him and get a proper number. After calling 6-7 times, someone answered and was SO rude and told us he would be there in 5 mins. After 15 mins someone showed up and could not have been more impolite. Basically told me to shut up and said that either I wanted the truck or I could leave without it- he didn't care. It was SUCH an unpleasant experience. 45 mins after we got there, we finally had the truck.Diya R.
Le client n'a pas laissé de commentaire.David V.
Le client n'a pas laissé de commentaire.MARIANNE M.
Renting was a breeze , everything was perfectly explained to me (where to leave vehicle etc). Don't know of anything that can be improved upon. MerciDiana D.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Lauren Z.
Le client n'a pas laissé de commentaire.Arnold S.
No cell phone coverage made it difficult to return the vehicle after hours through the app. Fortunately discovered free "emergency" wifi from Optimum - perhaps you could advertise this or promote your own free wifi to make returns easy.Micah H.
The only problem was the availability of trailers in my area, I needed to drive over an hour away to get a trailer.jay A.
Quick turn in of vehicleGeoffrey H.
Le client n'a pas laissé de commentaire.KATIA W.
Equipment was hooked up to the back of my truck in minutes and was off the lot.James S.
Truck was not clean and smelled of fish. Did not discover this until I got the truck home. This truck should e fumigated or taken out of serviceRichard B.
This place was good, but UHaul customer service and organizational courtesy is TERRIBLE!!! Had no truck for me and my stranded, pregnant wife in Manorville/Mastic Beach (where my reservation was) and had to Uber all the way to Greenport, NY to get this truckâ€¦once we got the truck everything was great but it took us 2 extra hours getting there and backâ€¦Andrew was the guys name who wasn't very helpful and his boss (Long Island, NY UHaul) were both just not very friendly people and most people I talked to over the phone didn't know what was going on or have any answers for me. I used UHaul this time, but I will never use UHaul for any more of my moves!!Matthew G.
Le client n'a pas laissé de commentaire.MIRIAM D.
Le client n'a pas laissé de commentaire.Joseph B.
I was not informed when picking up the trailer that the uhaul location close to my destination would not accept return trailers, causing me to incur additional costs for ferry across and back from Shelter IslandSTEPHENMICHAEL C.
Le client n'a pas laissé de commentaire.Joseph D.
Le client n'a pas laissé de commentaire.NICHOLAS EDWARD D.
Le client n'a pas laissé de commentaire.joesph Z.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.PETER L.
Le client n'a pas laissé de commentaire.Alex H.
Le client n'a pas laissé de commentaire.DEBORAH R.
Le client n'a pas laissé de commentaire.Eric W.
Helpful personalJonathan B.
Le client n'a pas laissé de commentaire.William B.
Le client n'a pas laissé de commentaire.THOMAS A.
Le client n'a pas laissé de commentaire.JOHN B.
Le client n'a pas laissé de commentaire.Liz S.
Le client n'a pas laissé de commentaire.Eileen W.
Le client n'a pas laissé de commentaire.Altan K.
Le client n'a pas laissé de commentaire.Paul A.
Le client n'a pas laissé de commentaire.DAVID K.
Le client n'a pas laissé de commentaire.BOB G.
Le client n'a pas laissé de commentaire.Erwin L.
Le client n'a pas laissé de commentaire.Kyriakos D.
There was nobody at the site, so I had to self check out, but the cell service was so limited that it took around 30 minutes total to upload each of the photos that I took.Steve M.
Fast and efficient, no issues, pleasant people to deal with!DUDLEY JOSEPH JR H.
This was my drop off location for truck and trailer. When got there the owner was sitting outside having a conversation with a couple of people told me to just leave the truck where I stopped and put it on the counter put the keys on the counter inside. Did not do a walk-through of the truck did not check for damages or see if it was clean or anything like that well I was there.FRANCIS S.
Le client n'a pas laissé de commentaire.CHRISTOPHER D.
The AC was broken. It was 95 degrees with no AC. Horrible experience for a 2 days rental.Zachary Z.
Le client n'a pas laissé de commentaire.GEORGEM JR F.
I was told a pickup was available and was given a van instead. I was not pleasedMackenzie H.
Le client n'a pas laissé de commentaire.todd H.
Amanda who helped me out was extremely helpful and professionaltom U.
Le client n'a pas laissé de commentaire.Andrew S.
Le client n'a pas laissé de commentaire.Anthony R.
Le client n'a pas laissé de commentaire.miles W.
Le client n'a pas laissé de commentaire.GEORGE K.
Staff very friendly and helpfulCarol H.
Le client n'a pas laissé de commentaire.Dominick M.
Excellent service. Truck was ready for pick up at time requested. This was the 2nd time in a week that I rented. Nice folks to work with at this location!!Frederick B.
Le client n'a pas laissé de commentaire.Frederick B.
the person at the drop-off location was sitting in a back room, (lights off) and didn't come out of the back room to the counter to speak with me. He just told me to leave the key. no paperwork, no confirmation. subsequently, i received an email of "not returned equipment" because the drop off person did not submit the paperwork indicating that i had dropped the vehicle off. Luckily, I had taken pictures of the truck in front of the drop off place as well as kept my receipt for the gas top-up prior to drop off. THIS DROP OFF LOCATION IS NOT A GOOD REFLECTION ON U-HAUL. The pick up location and the person on the telephone I spoke to about the 'not returned equipment' email were both really great. The drop off place WAS TERRIBLE.janet M.
Le client n'a pas laissé de commentaire.Stefen S.
It was an extremely easy process! I'll recommend you to friends.DONNA W.
1. Location was unable to give me a contract to review or sign. 2.Location changed the contract from the reservation #25047305 that was ordered and confirmed! 3. My reservation #25047305 was for $266 + $51. 4. Uhaul charged my credit card $701.66...now fighting to get the difference back!Peter F.
The biggest problem was i was told i could pick up the trailer in Southampton that was close to my house. But ended up in Greenport .that required me to either drive around the peconic.bay or take two ferries across to get there. Which was a extra expense and a 30 mile trip the other way after i got the trailer.That was not the fault of lighthouse marineJohn S.
Le client n'a pas laissé de commentaire.claude C.
I think that pick-up trucks should be available at this location year round. MerciJames H.
Great store with a large selection of fishing and marine supplies.John S.
Great Location and really nice Bait and Tackle shop!!! A must visit for the outdoorsmanJohn S.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.danielle G.
Left some messages and didn't hear back, but they were great when I actually picked the truck upElsbeth D.
Shorten the checkout orocessNathan F.
Picking the truck up using the app is arduousNathan F.
Le client n'a pas laissé de commentaire.Andrew K.
Great serviceandrew L.
Le client n'a pas laissé de commentaire.joseph D.
Not satisfied with uhaul itself not specifically location. Got confirmation stating pickup was in riverhead. Confirmed this with Riverhead. Went to Riverhead the day before pickup only to find out trailer was not there. After several phone calls from the Riverhead location I was assured I could pickup trailer in riverhead on Monday morning at 9am. At 730 am Monday morning I received a call from uhaul directly stating I would have to travel to greenport to pick up trailer. Not only was this an inconvenience but costly. I lost almost 2 hrs. In travel time. I askef Laurie in the Holtsville officee if I would be compensated for uhaul error only to be answered no in a rude manor. The people in Riverhead did all they could to help but the error was somewhere else possibly the uhaul office itself. I feel I should have received some compensation and not rudeness.Nick P.
Le client n'a pas laissé de commentaire.Tammy C.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.DEAN F.
Le client n'a pas laissé de commentaire.Brad B.
Le client n'a pas laissé de commentaire.PATRICK Z.
Le client n'a pas laissé de commentaire.Donna Z.
Le client n'a pas laissé de commentaire.Franz F.
Le client n'a pas laissé de commentaire.claude C.
Le client n'a pas laissé de commentaire.Therese P.
John was super helpful, he really took care of us.STEPHEN P.
convient but the staff was not present. directions to drop off were acceptableG M R.
Le client n'a pas laissé de commentaire.Suzanne H.
Le client n'a pas laissé de commentaire.Patricia L.
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