Customer Reviews for Lil Gils Auto Sales
(Concessionnaire U-Haul dans le voisinage)

264 évaluations

2821 S Zarzamora St   San Antonio, TX 78225

(210) 924-2663

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(210) 924-2663

2821 S Zarzamora St
San Antonio, TX 78225

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au ven : 9h30 am à 6h pm
  • Sam : 9h30 am à 4h pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Limited parking, but owner gave warning and good directions over the phone.

STEPHEN V. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Trenton C. 
Évaluation :
5

Excelente

YOANDY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Irene M. 
Évaluation :
5

The customer service was excellent across the board. Very friendly and helpful. The location is a bit tight to get in and out of but doable.

Brenda C. 
Évaluation :
5

Friendly service and very knowledgeable thanks for all your help

Javier M. 
Évaluation :
5

Very nice people at the place. Very helpful & professional. Will definitely rent from again!

PATRICK G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NILO A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan L. 
Évaluation :
1

U-Haul was dirty had a flat tire!! When we went to return U-Haul they tried charging us the whole amount that we had already paid. Owner said he doesn't keep track of gas In vehicles. Also they informed us of not keeping cards on file but they had card still on file. I feel like I need to cancel my card now and wait for a new one cause they keep cards on file!

ANDREW C. 
Évaluation :
5

Excellent service à la clientèle

Ruben G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ASAEL M. 
Évaluation :
5

A little small and there were no directions showing where to drop off truck for self-drop off but staff that was there before open were kind.

Nicholas T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JOAQUIN M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RAQUEL O. 
Évaluation :
5

Nothing good customer service friendly and very helpful

EMMA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULIAN O. 
Évaluation :
5

Staff very friendly. No need for improvement.

JOSE C. 
Évaluation :
5

I think you are already doing a great job

IRMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY J. 
Évaluation :
4

Lil Gil's was really easy and fun to work with. They are really nice people. The one thing I would say is don't come here on a schedule. Their business model isn't one that gets you in and out quick. That was a little stressful for me because we were pressed for time, but it was also nice to work with such personable people. They had the equipment we needed and got us on our way, making allowance for our extenuating circumstances. Not everywhere will do that. So, it's a trade-off, but worth it to me.

Sarah D. 
Évaluation :
3

Vehicle made a horrific noise for the first 3 hours of travel of a 7 hour trip. My wife and I could not even hear each talk. Called back to pickup location(said he didn't have anything else), called roadside assistance(stayed on hold for an hour to no avail), stop at another U-Haul location, no help!

JOE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRANDON W. 
Évaluation :
5

Gil was very friendly and helpful!

EDITH W. 
Évaluation :
5

Get the lot cleaned by mowing the tall grass with weeds. To many mosquitos where trailer was located. Tony was very knowledgeable and helpful.

ABUMER C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANALISA J. 
Évaluation :
3

Need a better way to return your rental equipment cuz their location is very small and the return process was difficult to do a return of equipment

ROGER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernardo W. 
Évaluation :
5

It was so fast to check in and checking out. Not like other places Don't go to the U-Haul that's on I-35 South next to South Park mall SA TX there are rude specially the guy Joseph. Come here to Lil Gil Auto Sales they will help you out get you in and out. They are friendly.

YESSICA H. 
Évaluation :
5

very good place to do business. very helpful staff. wouldn't change anything.

RICKY GUINN C. 
Évaluation :
3

I was disappointed in this process. I usually have easy no problem rentals as I do rent regularly. However no fault lies in the rental location but I'm U-Hauls system for not having accurate info on the location. I reserved weeks in advance for a 9am mobile pick up and didn't find out until 8:45am the morning of, that the place didn't have mobile pick up option nor did it open until 10 am. when I called myself days prior to U-Haul to confirm I was told I'd get a call from location to confirm day before. I never did and I was busy packing to stop and call to confirm since I had done everything I normall do via app plus the added confirmation call earlier. I hired movers via movinghelp to start at 10 which was physically impossible for them to start since I didn't have the truck. It caused great stress since the truck was also off site and added another detail and time and distance to the process. I should have been informed the minute I requested mobile pick up that this location didn't have. I should have been immediately notified that 9 am pick up wasn't possible at this location. Instead it added miles/time/stress and money to this what should have been everyday process.

KASEY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALEXIS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeffery P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TROY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUBEN GABRIEL M. 
Évaluation :
5

Gil was awesome. He definitely went the extra mile to get me on the road. He knew the trucks. He helped me find a close drop off place. And he was very friendly.

JOHN L. 
Évaluation :
5

At this time just keep doing yall do best.Great customer service.

Louie G. 
Évaluation :
5

Lil Gills Auto sell are doing a fantastic job

Michael C. 
Évaluation :
5

The location provided a quick and hassle-free transition during both pick-up and drop-off. I definitely recommend using this location if it's in your area. The staff is really friendly and will make sure you have an amazing experience.

MILAN P. 
Évaluation :
1

Horrible experience, had trouble reserving a trailer. Supposedly none were available in the area where I wanted to pick up but I drove by and they had over 10 available.. Drop off was a problem also. I was scheduled to drop off across town in a rough neighborhood when there was so many

Rolando R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER M. 
Évaluation :
5

Outstanding

ISAAC A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yvette M. 
Évaluation :
5

It wasn't clear that the blanket prices are rental and not for sale.

ERIC L. 
Évaluation :
5

Gil was very helpful and even stayed open late to assist us. Would recommend 10/10!

Miguel V. 
Évaluation :
5

Gil was the best

JOHN ANTHONY E. 
Évaluation :
5

Gil was very friendly and knowledgeable. I will definitely return when I have to move again.

MICHAEL E. 
Évaluation :
5

All good

ISMAEL C. 
Évaluation :
5

Everything was great.. Convenient and fast I was able to go in and out.

MARISOL S. 
Évaluation :
5

Very friendly people, good service. I recommend them to anybody. There's nothing to improve they are very professional people.

ROBERTO H. 
Évaluation :
5

Nice Helpful and Friendly customer Service 10 + Keep up the Excellent Work!

MIGUEL V. 
Évaluation :
5

Enthusiastically recommend! Don't let appearances fool you! Gil and his team are AWESOME and are out to take care of the customer. GIl and his daughter took the time to triple check my reservations and drop off locations and availability (apparently some Uhaul outlets are still taking reservations and drop offs even though they have closed for covid) I backed my truck up to the trailer, and by the time I put it in park and hopped out, Tony had it hitched, chained, and was plugging in the lights. He helped me do a brake light check and inspection of the trailer.

BEAU N. 
Évaluation :
5

The gentleman at the front desk, yesterday, was a very patient worker. Merci de votre coopération.

CASSANDRA T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rogelio C. 
Évaluation :
5

Gil, is a good man. Helpful and very cordial. He converses with you, as if he has known you for years. Will Highly recommend to friends and family. I am a Return Customer for sure. Thank You Gil.

DANIEL V. 
Évaluation :
5

Was fast and easy arrangement to leave truck

DOLLY JESSICA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLE S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

ERBEN B. 
Évaluation :
5

Always hospitable.

JOSE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RUSTY R. 
Évaluation :
1

I was overcharged for no reason!!!

Brittany T. 
Évaluation :
5

Gil was awesome! So helpful! He walked me through the whole process. I will definitely let people know to come talk to him !

Julian V. 
Évaluation :
5

Super friendly. Excellent customer service!

Judith S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

EMILY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mary A. 
Évaluation :
4

Just dont like the way your office people treaded me and changing the location of my pick up at the last minute that is not good people relationship

Andrew H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAVANNAH P. 
Évaluation :
2

Have employees open up business at established business hours. Twenty minutes later is not excusable for a 10:00 am reservation on a trailer.

SAMUEL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jesse R. 
Évaluation :
5

Very accommodating.

Stuart A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mandi J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos R. 
Évaluation :
1

I reserved for 11:00 am and didn't receive the truck till after1, close to 2. Horrible! I had movers waiting!!! I paid for them to be sitting down waiting for the truck!!! Horrible place!!

Gad C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

VIVIAN M. 
Évaluation :
5

At this site, there was now way to improve they are the best Uhaul site I have every used and I have been to over 30 different Uhaul places around the US. This is the only site I have been to where the people where truly caring about you individually and went above and beyond to make sure every one is taken care of.. I was able to watch a couple of others renting and the Owner Gil took care of each of us from his heart not just for money but because he was totally focused on the customers needs. He and his son (learning well from his dedicated father) went above and beyond for me and from the three other people I saw when picking up there rentals. The whole of the US could learn tons just by becoming more aware of people like Gil. They are far and few around these days. But it was only 3 decades ago that this was the normal. And with dedicated people like this facility we could again be seeing people caring about each other.

Mary W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Gil was very helpful due to the fact that I diffent uhaul fucked up my whole moving experience in a diffent location. But Gil fixed everything and made me happy. So 5 stars to gil.

VICTORIA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JULISSA M. 
Évaluation :
4

Gil is an example of a true hard working family man. He was courteous, kind & humble.

DANIEL V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lauren M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LINDA R. 
Évaluation :
5

Nothing I think you'll did very good I liked y'all's services and I would highly recommend any friend or family to go out and check out what a nice and respectful business is being ran right here in the heart of the westside GOD bless GIL and his family as well as his employees ALWAYS!!!!!!!!

NANCY L. 
Évaluation :
5

Owner is really friendly and pick up smooth and fast. Great location

Jesse G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Baker L. 
Évaluation :
5

It was perfect communication and well mannered towards me and I love the service

Abel L. 
Évaluation :
5

Very good experience. Mr. Arredondo explained the process over the phone and in person very well as I had never rented a UHaul before. I appreciated all his help during the process and would go back to him again!

CATHERINE P. 
Évaluation :
5

Nothing Gil and his coworker were nothing short of AMAZING great attitudes and a genuine willingness to help. A million thank you's!

christina P. 
Évaluation :
5

Gil was absolutely amazing! He was friendly, helpful, and a pleasure to work with. I would highly highly recommend my friends and family got to him for their U-Haul needs.

Amanda W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sean L. 
Évaluation :
3

This is not about location. Original location closer to where I neede d the truck had no vehicle when I arrived. The new location was almost 7 miles away, which resulted in unnecessary driving and incurring extra charges.

sergey S. 
Évaluation :
5

The location was quick and courteous. I would rent from this location again.

Darrell C. 
Évaluation :
5

Everything was great. Will highly recommend.

Jose C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

martin D. 
Évaluation :
5

Just keep up the great energy. Thank you for everything

Elida E. 
Évaluation :
5

N A

SANDRA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RODOLFO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross W. 
Non les évaluations ont été soumises pour cet établissement.

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