Excellent customer service
James G.
Customer Reviews for Lincoln Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Lots of room to drop off and maneuver around to drop trailer off.
Todd R.Everything went well. I would like to know the total at that I was charged. That would be great. Merci.
Ron N.The site was easy to get in and out of. The owner was easy to deal with very polite. Equipment was in good shape, I would recommend this site to to others. It was a good experience.
David S.We had 2 different pick up site adresses on our confirmation. Caused a little confusion. Good after that.
Thomas S.I was not given enough mileage to cover my trip. The sales guy at the pickup location was nice enough to add an additional 25 miles on but that still wasn't enough. The mileage allowance does not cover what the actual mileage is to drive to the destination
Jonathan W.Friendly place in and out with pickup and return.
Joseph H.The gate was locked so dropping off after hours was very difficult I had to back a 26' into a small space off a very busy highway in the dark and there was already a smaller truck in the drive
Steve G.Person listened to our concern with van being dirty.
ANTONY D.It was excellent in every way
Michael M.Fast and easy drop off, good people
Steve B.I used my phone to check it in which was easy. I mistakenly locked the keys in the truck but the wife of the owner of Lincoln Motors was there, told me she would tell her husband and for me not to worry. Of course, I'll end up paying for this error I guess, but after our whole moving ordeal I'm pleased to say uhaul was great.
SHARON S.Nothing the gentleman was very helpful and courteous
Darrell M.Easy and quick to rent and return
Ish J.Ordered online and they quoted me extra miles but my contract gave me way less miles and was charged for extra miles. I would think twice before using U Haul again
Wayne W.T
Todd F.I would recommend always checking with each employee before calling and accusing a customer of not returning a item. This happened to us over a dolly that we did return in the truck but another employee must've checked the truck when we returned it and didn't let the other employee know resulting in this employee calling me acting as if we didn't return the dolly. This was unprofessional in my opinion and uncalled for.
Trent I.No one was there so we just dropped the trailer off
Linda S.Had to soak hitch and ratchet part of strap system in WD40. Hitch got stuck in locked position even after. Screw down was completely backed off. Ratchets were rusted and stiff.
James R.Paris was very nice and I didn't have to wait and pick-up was fast and efficient
Rena E.Terrible. Went to return trailer and gate was shut entirely. No access from major highway. Stuck in the road. 1,5 hours early to drop off and gate closed. Owner was not at location even though his hours were open. Why wasnt gate open? Will never use location again. Will inform my friends to not use location either.
Genesis M.the man who helped us was very knowledgeable and quick. we also appreciated his recommendations that were made.
Shannon M.Just keeping doing what you are doing. Very helpful, polite and knowledgeable. Always ready to meet our needs! Thanks so much.
DONNA B.Keep up the good work
Elmer S.Nothing the business can do. The highway department needs to put a cross over across from the business. There are 3 or more businesses in that area now and a u-turn is needed if headed in the wrong direction
DAVE M.Trailer worked as needed. Management went out of their way to make everything hassle-free!
Richard K.I dropped off a trailer on a Saturday. I am not very good at backing a trailer behind a 26' truck. The person at the drop off location saw me struggling and came out and did it for me. I dropped the truck off on s Sunday and the gates were open, the drop box was clearly marked, but there were no designated area to park the truck, altough there was more than enough room to pick several areas.
DAVE M.It's a total ripoff that I was charged for 5 days for a rental that I only used for 2.
Ethan K.Paris does a Great job of getting you in and out, fast service.
oneith F.Paris & Liz were excellent to work with at Lincoln Motors, where we picked up and dropped off the trailer.
Shannon C.excelent people to work with
david V.Our complaint is not with this location, but with Uhaul scheduling. We requested and it was confirmed that we would receive a truck in Danville at 8:30 AM. Instead, we had to drive to a neighboring town for 10:30 AM pickup. The blankets ordered were also not available, so the manager refunded our money. That was the appropriate thing to do, but we needed the blankets! Our mattress and box springs were soiled terribly from being placed in the truck.
Tim B.Mr Burke was a pleasure to do business with.
Mark G.No improvement needs. All people at this were very friendly and helpful. Don't change a thing
kenny P.I was charged twice on my credit card for my rental. Needed my money back on my card with the move. Being a Friday and at the end of the day it took me awhile to get all that straighten out. Calling uhaul and bank many times to fix it before they closed. Then the ramp would not close all the way, it would get caught. Had to get under truck to release a piece for it close all the way. Just very stressful. I have rented a lot of trucks from uhaul and never offered a discount or anything. Not sure if I will ever rent again.
tonya L.Everything was great no problem what so ever thanks
margaret P.