Truck was dropped after hours. Left a message for them to call us regarding incorrect miles on paperwork (see above) and charges were processed with no return call. Called again, requesting a return call and no one responded. Very poor communication.
Bradley M
Customer Reviews for Lincoln Motors
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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They need not to lock the gate when people tells them that they are returning the truck the same day. I had to wait the next day to return the truck and then I got charge for it. That's the only part that I was dissatisfied with.
Melody AFriendly fast service
ROBERT JParis did a great job. He communicated effectively to help me understand how to use the equipment and was very helpful in me hooking and unhooking the trailer as well. I will rent U-Haul from him again! Jerome Flynn
Jerome FParis was a wonderful uhaul attendant. He gave me pointers that helped my trip! Thanks Paris
Charles WNothing. It was a really good experience. Very convenient location, and the staff was very helpful.
Martin PThe location isn't exactly convenient for me, but will it over several others that are closer. The gentleman who assisted me was great.. personable, knowledgeable, and helpful throughout. The "yard" was organized and well laid out, conducive to easy hook up, testing and departure. Definitely will use that UHaul location again.
KENNETH AVery helpful and easy to get in and out of the facility
stacey hThis is my 2nd time renting from Lincoln motors and I would 100 % recommend them to anyone. Friendly service, checked in and out very quickly, trucks and equipment clean and reliable, easy after hours drop off, and when I left a message about a minor maintenance update that was needed on the truck, the service rep called me first thing the next morning to ask about it. 10/10 would recommend them to anybody.
Amy BCan’t get any better!
NORMAN HNo issue with the drop off location. It was just slightly after 5 PM so everyone was gone for the night. No complaints.
Adam RU-haul main company double charged me. Not happy with that!
Tina EVery easy and fast
Rhonda AQuick and easy and very friendly
tiffany atruck was dirty, had a face mask with snot all over it laying in the console. the dolly's i requested were not with my truck. lincoln motors had no one around to ask questions to and the customer service people merely switched my pick up from in person to remote over the phone after i called to figure out why i wasted my time with a reservation. Never got a final receipt from uhaul and pretty sure the punks charged me for equipment i never got to use but really wish i had.
Alex BAll good
Wilma BI received pleasant, polite and rapid service and would not be able to give any suggestions for improvement.
steve sI really like to do business with Lincoln Motors. Very professional and fast drop-off.
Eddie MOutstanding Service Thanks Doc
James GOutstanding Service! Rented three times with in approximately 20 days. Paris, was waiting and at the door. Thanks for all he did.
James GExcellent customer service
James GLots of room to drop off and maneuver around to drop trailer off.
Todd REverything went well. I would like to know the total at that I was charged. That would be great. Merci.
Ron NThe site was easy to get in and out of. The owner was easy to deal with very polite. Equipment was in good shape, I would recommend this site to to others. It was a good experience.
David SWe had 2 different pick up site adresses on our confirmation. Caused a little confusion. Good after that.
Thomas SI was not given enough mileage to cover my trip. The sales guy at the pickup location was nice enough to add an additional 25 miles on but that still wasn't enough. The mileage allowance does not cover what the actual mileage is to drive to the destination
Jonathan WFriendly place in and out with pickup and return.
Joseph HThe gate was locked so dropping off after hours was very difficult I had to back a 26’ into a small space off a very busy highway in the dark and there was already a smaller truck in the drive
Steve GPerson listened to our concern with van being dirty.
ANTONY DIt was excellent in every way
Michael MFast and easy drop off, good people
Steve BI used my phone to check it in which was easy. I mistakenly locked the keys in the truck but the wife of the owner of Lincoln Motors was there, told me she would tell her husband and for me not to worry. Of course, I'll end up paying for this error I guess, but after our whole moving ordeal I'm pleased to say uhaul was great.
SHARON SNothing the gentleman was very helpful and courteous
Darrell MEasy and quick to rent and return
Ish JOrdered online and they quoted me extra miles but my contract gave me way less miles and was charged for extra miles. I would think twice before using U Haul again
Wayne WT
Todd FI would recommend always checking with each employee before calling and accusing a customer of not returning a item. This happened to us over a dolly that we did return in the truck but another employee must've checked the truck when we returned it and didn't let the other employee know resulting in this employee calling me acting as if we didn't return the dolly. This was unprofessional in my opinion and uncalled for.
Trent INo one was there so we just dropped the trailer off
Linda SHad to soak hitch and ratchet part of strap system in WD40. Hitch got stuck in locked position even after. Screw down was completely backed off. Ratchets were rusted and stiff.
James R