Évaluations des clients Line X of Rome

I feel like I got robbed. Went to Uhaul in Rockmart,Ga they said the price was 45.00 round trip, 61.00 one way and Id have it overnight. They didnt have one, so on to the next store I went. I get to this store with the exact same two wheeled tow dolly, and she wants 75.00 but I have to have the tow dolly back by 7pm. Didnt make it by 7pm because it was 53miles both ways, so I was late and dropped it after they closed. I'd really like to know why this tow dolly was $75.00???? Everywhere else quoted 45.00 ow, 61.00 rt??? So I feel like the lady saw cash and an opportunity to put some in her pocket! Thats how I feel about it. If your gonna quote prices in the same exact area, they ought to be consistent prices, not all over the spectrum. So No I wouldnt send anyone there for any reason.

The staff was kind and understanding

Easy drop off spot

Nothing that I noticed, it was a pleasure to do business there.

Great place great people, no problems at all. Very reliable and responsible...

Keep up da good work. TY very much 4 assisting in my move.

Was the best place to rent a truck from will always go back to them thanks

Steve and Dawn Irmscher are most effective in helping an inexperienced renter solve his transportation needs. They represent U-Haul in a manner that brings credit to your operation.

Nothing the people and service was 100 percent on point very nice people

Answer phone on weekends

I reserved a truck on the internet to be picked up at the rental place in Adairsville GA. When I got there they had no reservations for me. I left frustrated. I then decided to go to the Line X location and rent a trailer which meant multiple trips. I won't use your website again. I will contract a location directly.

there needs to be clear distinction between local rentals and one-way during the online sign up.

The lady I worked with was amazing!! 💚

Very helpful and professional

Dawn is excellent and runs a good organization. Customer oriented, courtous and helpful.

Very nice and helpful

They went over an beyond to help me find an Uhaul and i REALLY appreciated it..thxs so much

N/A

Dawn at line-x of Rome was a lifesaver. She is truly the example of how customer service should be conducted.

The location is easy to access and the staff was extremely friendly

Dawn was excellent! Very friendly location.

Everything we perfect!

I had called the day before to ensure a certain sized truck would be available. When we arrived in the morning, was told it had been “reserved” by someone else. Good thing we had 3 pick up trucks to use besides the smaller Uhaul truck!!!

Excellent Service. Really love to do business with Steve and Dawn. I would highly recommend to others. Thanks. Jon Simms

Great owners.

I've rented from U-Haul before and enjoy the company's use of technology to make it easier for the customer to return equipment after hours.

Location was excellent for my local move, and the service was quick and helpful. I would definitely recommend to others in this area.

Great location, great help

These people are excellent and very customer oriented

Excellent customer service, enjoy doing business with them every time.

On line check-in did not work. Lucky for me the owner was in and got me going. Return didn't work either but billing was correct.

The online check in and check out was a joke. I ended up having to pay the $20 check in fee because the online site would not allow mw access. Very disappointed

very friendly great people.

The team at Line-X was very accomodating.

I am still waiting for a refund that was charged on my card that should have not been charged. The equipment was turned in on time and a call should have been made before proceeding with a charge. I did not approve the charge, but it was done anyway.

Friendly service by Dawn but the fees were too high and the trucks seem to be rigged to calculate mileage. Stressful return procedure through an app that doesn't work other than to scare you into thinking you're getting more fees. Not overall pleased at all.

Steve and the staff were outstanding. Great folks!

Wonderful staff.

None

I live just a few miles, they followed me home to drop off my vehicle and after returning, they took me home. Awesome customer service!!

Excellent Customer Service! Highly recommended for all of your Uhaul needs!

Call by mid day of the day before pickup to confirm.

Nothing to improve, you guys were awesome!

Great service. No issues at all

Line-X is definitely the place to go. Great People very professional. Very helpful.

I was charged $140.00 for the use of less than a day and a half. That is ridiculous pricing. No I will never reccomend this company to anyone, but I will tell everyone about how overpriced that your company is.

Light inside did not work, I was moving at night so this was an issue

Answer the phone during business hours

The lady that did my paperwork and the man that hooked up the trailer were both extremely friendly. No complaints on the trailer it worked as expected.

Above par , great attention to customer needs

I was told it was $44.95 plus tax an only $3 more for one way because it was only 26 miles away but yet i was charged a total of $79 i have called but still waiting on a return call from your customer service all though it hasn't been past the 72 hours that it could take ( i would have returned to original place of renting it if i would have been told the truth ) Signing off as upset customer

I had an excellent experience.

Everything went so smoothly and the company that rented the truck to me was extremely professional and friendly...Will ALWAYS do business with them when it comes to renting or moving my belongings.

Great Experience

LineX in Rome, GA lies to the customer!! We were told by Steve & Dawn Irmscher that the U-HAUL truck will come w 1/4 tank of gas when we picked it up. NO!!!! Dead on empty!! Had to go straight to gas station for fear of getting stranded. We were also told if we returned it w 1/4 tank gas, we'd get $40 credit/discount. So it WAS returned w at least 1/4 tank of gas (even tho we weren't given that to start w). Dropped the keys in drop box because they were closed at that time. When I got my bill, I had NOT recd the disc! But an extra $31.10 had been ADDED to my bill!!! My boyfriend who drove the truck for our use, called LINE X to have the mistake corrected & spoke w both Steve & w Dawn was told they'd get it corrected w the home office & contact me back the next day w it corrected & showing the discount. The next day I didn't hear a word from anyone. The following day I ckd my bank acct & the full chgs were still on my bank acct so I called Line-X myself & spoke w Steve who told me a diff story than he told my boyfr 2 days ago...sd the truck wasn't picked up empty, but it was returned empty! ((NOT TRUE)) Boyfriend called them back again to try to get this straightened out still & get them to honor what he had already been told.... they refused!!!!! So...not only did we pay for the gas that they were SUPOSED to have in there to start w for us, we left them MORE gas than we were given (as we agreed 1/4 tank) - but they cheated us out of $40 M O R E dollars !!!!! I will N E V E R do business w. this very DISHONEST company AGAIN!!!!! > > BEWARE < <

Great service!