Le client n'a pas laissé de commentaire.
Austin H
Customer Reviews for Lions Eye Games
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very fast and friendly service. Representative at desk exhibited outstanding customer service!!
Lisa BEverything was great, from start to finish, one of the best uhaul dealers in jacksonville nc.
Vachel LI took pictures in my phone to show that the last person who rented the truck I rented wasn't clean in the driver's and passenger side , there was coffee spills spots on the caddy . The bed of the truck wasn't swept out . My. son , Timothy swept the bed part out for me . I have pictures in my phone from March 4, 2024. When I tried to upload them my uhaul app went off of my phone . The windshield wiper are extremely loud ,but they worked in the rain .
CAROL HThe employees were very help an gave us great recommendation on the best trailers do use
anthony lInteresting location for a UHaul facility. There was a game tournament going on when I dropped off the truck. The guy asked my son and me if we'd like to join.
Robert CNot bad, not good. Just an average place. Employee wasn't friendly and was sort of off putting, but was professional in his duties. Vehicles were parked in a logical manner. My vehicle was clean and ran well.
Brian EThe truck has a weird vibration around 50-60 mph shakes pretty bad but overall drove well
Nicholas MEverything was on point. Grateful for their service.
Gideon OThe pickup location answered all the questions and assisted me in getting the trailer hooked up.
Emmily WJust to see the actual price of a rental. Its advertising as $19,95 and then after everything it turns into $89,95
James JExcellent staff. Very friendly and courteous.
Joseph HThey were supposed to be open until 3pm. I arrived at 2:30 to drop off my U-Haul and they had the doors locked. Called and no answer. Had to call U-Haul to try and contact them.
Michelle TWas offered the option of a printed receipt or an electronic version via email. I opted for the electronic version but have yet to receive it.
Robert CThe U-Haul rep st this location was great, friendly and professional, will rent again
CHRISTOPHER NNot a great location. These guys didn't check our truck in when we dropped it off (an hour early) and proceeded to wait until later that night resulting in an extra day charge. Totally not acceptable!
Sarah HExcellent service à la clientèle
Michael DEverything was perfect, friendly staff, clean vehicles, and fast service.
Kylan SLions Games is awesome. They make it so easy.
Jenna WI turned the vehicle in a day early and still haven't received a receipt for returning the vehicle.
Ralph HNothing's broken here that needs fixing. Thank you for above and beyond service
Michael CThe manager of this location was extremely helpful. We will use this location again
Ellen BWhen I got to my U-Haul, the inside looked like it hadn't been used in weeks. There was a huge spiderweb from the steering wheel all the way to the passenger window. I knocked the web down and 3 huge spiders came crawling up my leg. I quickly got out and went inside and insisted a new truck, which they gave me and made sure the truck was free of spiders/insects. Even the new truck was dirty though, it was just dusty and didn't look like it was freshly wiped down.
Audra SWhen asking how much extra per day I was not quoted along with the insurance. Price doubled. Should be told when extending days if a client needs too.
Julie GVery good customer service I would rent again
Diane TBetter signage from the road would help those who are not familiar with the Jacksonville, North Carolina area, but the staff, equipment, and service was outstanding!
WILLIAM MWhen we picked up vehicle, mileage was incorrect from system. Caused delays in pick up and drop off as we had to call uhaul both times to address. The vehicle only had a little over a quarter tank of gas at pick up.
Megan SI was charged $104 which I authorized because I didn't put gas in it which charged me and extra $37 for less than a quarter of a tank. Then I wake up this morning and was charged another $43??? For what? I swept out the back and everything was there. Not happy with my experience
Grace MThere is nothing better to do, you have a wonderful set up. Thank you for everything
Michelle LThe truck was full of dirt as was the cabin. Despite the fact that I needed it for a couple hours past closing, the attendant insisted that I return it before then. I was unable to complete my move and now have to spend more money. I am not happy.
Samantha PI was charged $235,93 this morning. I would like to know why. I brought the truck back on time, clean, and with no damage. I even took pictures when I dropped it off.
Jonathan PThe return location was in a video game store, and the drop-off location was a strip mall parking lot. The whole thing was weird, and except for a tiny sign directing me into the video game store, I'd have never known it was there. I had to park the trailer, detach it, and push it into place myself, with nobody around, and there was no receipt provided documenting that I even dropped it off. I saved $100 by driving the trailer 25 miles to this location (when there was a U-Haul five minutes from my house), so I guess it was worth the money,...but just barely.
Ryan PThe only difficulty I encountered was with the U-Haul android app for check-out and check-in. For check out, it got stuck in a loop of validating my identity, so I had to go inside and check it out manually with the manager. For check in, it got stuck in a loop of establishing my location, despite the "Locations" tab in the same app finding me immediately. This location was great, however. I was standing outside waiting for the app to do its thing, when the store manager noticed me scratching my head and asked if he could help, and took care of business so I could get back to moving.
Troy SLarger signage outside.
JOANNE RI would definitely recommend this location. They did an excellent job. They went above and beyond to make the process easy.
Robin BWas difficult to finds other than that was usual.
ELIJAH JGreat customer service!
Judy BFriendly staff easy to get in and out of parking area, quick checkout. Very easy return.
Miguel RHe was very nice and made sure our needs were meet
Monica HRien
Rufus mTruck was dirty inside with sticky spills, rotted hamburgers, bottles and cans. One of the windshield wipers wasn't correctly on and would come off every time you used the wipers.
Bryan MAmazing. I rent in NJ. Return the rental in PA and the review says the rental was returned in North Carolina. That tells you everything you need to know about uhaul!
Nathan G