Customer Reviews for Liquidation & Discount Outlet
(Concessionnaire U-Haul dans le voisinage)

353 évaluations

86 Culver St   Simcoe, ON N3Y2V5

(519) 429-3420

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 10h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(519) 429-3420

86 Culver St
Simcoe, ON N3Y2V5

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 10h am à 5h pm
  • Sam - dim : 10h am à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

DANA F. 
Évaluation :
5

We were pleased with the whole experience. Friendly staff. Answered all our questions. Thank you for everything Happy new year 🎉

BASILIOS M. 
Évaluation :
3

I was charged for a cleaning fee. When I picked the vehicle up dirty and did not make it any dirtier than it was upon pick up.

Torin L. 
Évaluation :
1

Never again

vern S. 
Évaluation :
3

Improve your administrative procedures. Vehicle was returned in less than 24 hours and charged for 2 days. The process of receiving a credit was disturbing.

Richard M. 
Évaluation :
4

Helpful, honest…made good recommendations. Thanks

Thomas K. 
Évaluation :
2

The vehicle was dirty inside.

Brad H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jamie B. 
Évaluation :
5

Our day went very smooth. The truck worked perfectly. The staff were knowledgeable and friendly. Merci.

Timothy M. 
Évaluation :
4

Confusion as to where pickup Location was

BERNARD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY C. 
Évaluation :
5

very easy pick up

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sharon J. 
Évaluation :
5

Mr. Tarik El - Dora @ liquidations & Discount outlet in Simcoe, Ontario , was very helpful. I am not very computer savy and he helped me through the process from beginning to end. I highly recommend him

steven K. 
Évaluation :
5

Excellent customer service. Friendly reasonable rates

ELIZABETH S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chris W. 
Évaluation :
5

Awesome customer service. Couldn't get any better, the gentleman is very knowledgeable and efficient.

RICHARDK A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle S. 
Évaluation :
5

No improvement's are necessary. It was a great experience. Merci.

LEO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ron C. 
Évaluation :
4

There was an issue with trying to see the mileage There was a notification over the mileage saying the tire needed to be checked. It was concerning because I was not sure if I was going to have a flat tire and get stuck on the side of the road.

DARLENER L. 
Évaluation :
5

no comments

David C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
4

If this location treats everyone as well as they treated me they will be successful!! Excellent service

Dan H. 
Évaluation :
3

The inside of the cab of the truck was dirty/muddy. The cargo area was clean. The lady we dealt with at this location was lovely and efficient. Unfortunately our experience with uhaul leading up to picking up the truck was HORRIBLE. The day before pickup we were told we would need to drive to simcoe to get the truck (we had scheduled to pick up near our house in Hamilton) We had it scheduled for 6 days and were told we could only have it for 4.

Elizabeth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Junior S. 
Évaluation :
5

My pick up got changed but thanks to your agent it was a non issue. Great rental, a bit heavy on gas, maybe a sticky brake. 10 our of 10. Merci.

Richard S. 
Évaluation :
2

I needed to pick up early in the morning but they don't open until 10:00am. I asked if I could pick it up earlier and they said no.

PAULA B. 
Évaluation :
5

Couldnt get any better!

MARK B. 
Évaluation :
5

We will only use this uhaul location for their exceptional service.

ULRIKE B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joshua M. 
Évaluation :
3

This was my second and last time using U-Haul. I ended up being charged $368,65 for a truck that was filthy and unswept. I had to spend the first thirty minutes cleaning the cab of nasty, sticky stuff.

Keith S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEYP H. 
Évaluation :
2

Well the entire process was disappointing from beginning to end. I could not rent the right size truck at a convenient time of the day. I was not given all pertinent information required upon picking up the truck on Culver St. in Simcoe, Ontario, Canada I dropped off the truck on time and put the keys in the drop box but when I got home noticed a text giving me drop off instructions which I could not return and do in a dark parking lot in a bad neighborhood at 11:00pm ( I am a 56 year old woman) Sept. 2nd I received a text saying that I owe an extra $50,74 for extra mileage. I paid it the same day. The following day I received an email saying that I owe you another $80,74 but with no explanation as to why. I am not impressed and will not be giving you a good review. Also, you should clean the vehicle before renting it to the next person, mine had used Kleenex, & gas receipts in the cup holders. During this pandemic I would think you would make an effort to protect your customers and your employees from contamination. Laura Shaw Port Dover Ontario, Canada

Laura S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ELIZABETH F. 
Évaluation :
5

Make sure that customers dont smoke in the unit. If they do charge them a fee for doing so

OMAR O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Al Y. 
Évaluation :
5

Install a jack on the tongue. Would make it much easier to install and be filled/emptied without being attached to the vehicle.

VICTOR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazimierz K. 
Évaluation :
4

Everyone at location was great, equipment was also great. The reps on the phone however we're not pleasant to deal with, very long hold times too. I called to see if we could extend our rental First Lady I spoke to was very helpful she said I had to call the service line, the second lady who answered was almost rude from the beginning, after saying I was told to speak with her department for help she said I doubt that, then when I asked to extend she says no there's nothing I can do. I understand that the trucks get booked but in customer service you should try to offer other solutions to your customers, she did not. She just rudely stated the truck was booked after us and we had to return it on time.

Daniel Nelson Ge C. 
Évaluation :
5

Only wish I could have picked up the truck earlier in the morning (before 10am) Great service though!!

Jill M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KEVIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kazimierz K. 
Évaluation :
2

I really needed the blankets I requested. When I went for pick up they said they didn't have any. I said I really need them. The operator went out search all the trucks and found enough to satisfy my needs. Excellent customer service from this location.

FRANK S. 
Évaluation :
5

Trailer was dirty when I picked it up. We had to sweep it out at home before loading it. Looks like it had been used to haul landscaping material. Overall very disappointed that my reservation was changed to a larger trailer and that my pickup location was moved to a store that was one hour away from my home.

James M. 
Évaluation :
5

your charge per kilometer was very very high Or as you Americans put it the mileage charge was very very high I used the same size vehicle 2 years ago to do the exact same move But I paid half the price

JOHNA V. 
Évaluation :
5

Interior of the cab needed a thorough cleaning. Customer service and ease of pick up/drop off were excellent.

COLINJOHN B. 
Évaluation :
5

Owner is very helpful and pleasant to work with. Highly recommend this location for uhaul needs.

KEVINN O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dorothy S. 
Évaluation :
5

The trailer was fine except it leaked badly soaking some of the merchandise being carried. No compensation was offered when the trailer was returned. I went through some very heavy rain storms and now have to try to dry/fix boxes of merchandise that weren't meant to deal with water.

VICTORJ H. 
Évaluation :
5

I had to remove garbage from the back an sweep it

J B. 
Évaluation :
4

Please make sure your computer systems are up and running as this is very frustrating for not only the customer but the agent as well.

Petar T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gerald L. 
Évaluation :
3

I was very disappointed in the whole process nothing wrong with this location but it was not the location of my choice.....this caused me to drive an extra 20 miles that would not have been necessary if I could have used the location I originally tried for

Sean C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROSE H. 
Évaluation :
4

Do not care for the app

M-GAIL H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paige S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARYB R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meaghan S. 
Évaluation :
5

From booking to return everything was smooth and easy. No doubt I'll be using them again.

WILLIAM H. 
Évaluation :
5

I really liked the friendly kindness and how I was treated . People could learn a lot from this nice lady who looked after me . I recently was sharing a Trailer that I gave up . With this kind of service I look forward to renting a trailer for all my yard work and dump runs I was so happy thank you . Maybe you can give me after two rentals the third free?. Great service .. Thank you nice lady .

ERICP R. 
Évaluation :
3

This time was terrible. I actually filed a complaint. I hope someone reads it and contacts me regarding my recent rental. The way I was spoken to was horrible

Sandra B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DHRUVINBABUBHAI B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRADLEYD D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERRY H. 
Évaluation :
5

People are very nice at this location. Big space for drop off.

DAVID V. 
Évaluation :
5

I rented the cargo van, but didn't realize there was a backup screen in the rear mirror until I returned it. Advise customers of this screen as an aid to use in backing up.

Graham M. 
Évaluation :
5

Everything went well. Vehicle was the right size. Service was friendly and efficient. We were on the road in no time. Can't wait until we are out of pandemic so we can see each others smiles. Merci.

GERALDE H. 
Évaluation :
2

Not make someone drive 40 mins outside their city to pick up a smaller than requested moving truck. And then at the end of the move.charge them 67 extra more dollars when it was your company's issue not providing a proper truck within my city booked a month in advance. Not a happy customer at all.

Nicole C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JILLA O. 
Évaluation :
4

Have winter windshield wipers on the vehicles all year round. At some points it was difficult to see due to the weather conditions and the equipment that was on the vehicle.

Jordon C. 
Évaluation :
2

I was told I could use the 24/7 sharing program to get the truck prior to the store opening. Wrong. I was told I could get moving blankets. Wrong. The dolly I was given had seized wheels and was useless. Worst experience with uHaul to date.

Ryan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian M. 
Évaluation :
1

I had dirty masks, food wrappers and other garbage in truck. Truck seats and dash were covered in dirt. Which I took pictures of. I cleaned the truck and sanitized it best I could. Guess you have no covid protocol. Truck was covered in ice and snow which I had to clear off. And front end had issues and was pulling to the right. Not impressed at all. This after I was guaranteed a one way truck. But pick up was 80 kms in the other direction. So changed locations and it cost double than our last one way rental, and the last one was a bigger truck. I called after a second charge was put on my cc and got an attitude girl, and gave up trying to rectify anything. All in all not impressed with any locations I have dealt with this year.

Debbie D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria K. 
Évaluation :
3

Can was filthy. Like driving in an ashtray. Cigarette ashes all over. Vehicle was of below average quality.

Shawn R. 
Évaluation :
2

Not clean, used coffee cup. So much hassle renting this vehicle. Went with Pencar, absolutely no hassle. I think I placed 20 different reservations because nobody could get anything straight. Terrible experience

CARSONHARLEYLR S. 
Évaluation :
5

to have more vans and small trucks

ALI N. 
Évaluation :
3

Unattended drop off..

Dan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ed C. 
Évaluation :
5

Could use an interior cleaning but not an issue

Rick C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

George F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carolyn F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Doug J. 
Évaluation :
1

Very hard to complete forms to get going on computer.

Jerry E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Donald K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Everything was done in a quick and professional manner. Trailer towed easy and task was completed.

Bill W. 
Évaluation :
5

The experience was quick and helpful.

Jamie D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
1

I booked a truck for towing a trailer three weeks ago. I was told at that time that I had to supply my own receiver and ball as U-Haul no longer does. On the day of rental arrived at the location as a pick up truck (U-Haul) was driving away. Went in and was told by the clerk at the counter that U-Haul had changed the rental on Thursday to a van, however I received no such information as I specifically required a truck with towing. Clerk told us he had no other vehicles and could not get one and that the truck would be available after 3:00 PM that day which was of no value to us as we had to be in Oakville by 1:00 PM. Clewrk said U-Haul did this to him all the time. We called number provided and spoke with a reservation manager who said that clerk changed reservation nation and closest truck was Stoney Creek. Tried to explain that we had specifically reserved a truck and he told us there was nothing he could do. We asked to be contacted by a Manager. We were never phoned. We happened to circle the block and the truck was back. Went inside and the clerk said he was calling U-Haul as his system had our reservation removed and he could not find a phone number for us. If we had not gone around the block we would not have gotten the vehicle and would have missed our appointment. Very unhappy with lack of customer service at all levels, each blaming the other as opposed to taking responsibility and failing to have the vehicle we needed when we had reserved it three weeks prior. I would be extremely reluctant to say anything good about this experience and definitely would not recommend it to anyone given the horrific lack of service.

wayne S. 
Évaluation :
3

The truck I received had a VERY strong smoke smell and was not clean inside - there was garbage and debris in the cab There were also cigarette burn holes a couple places in the ceiling

ERIN KELLY P. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de fournitures de déménagement
    Accessoires de déménagement

    Nous vendons des centaines de produits qui facilitent les déménagements!

Retour
Haut de la page