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LISA W
Customer Reviews for Liquidation & Discount Outlet
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Maybe add a dolly to them if they are planning. To be dropped back in simcoe location.. :)) We cleaned truck from out drop off location and still got charged the fee… $300 was a lot when I brought home a bought from way past Waterloo to simcoe…
Adara BHave draw bars on site for a loaner or a small fee.. for 2 classes of bars
Peter BThe self check in system is flawed. It made the whole experience an absolute headache. After being denied my truck through the service I had to wait for the location to open making me late and very frustrated. I've never had a problem with it before. Then in the mix of the lovely lady at the counter, she ended up giving me the wrong truck slowing me down further
Riley WWill rent again.
Mike HI wish that km fee was lower, it was an expensive trip, but I liked the location I dealt with..
James LThis location was struggling with the rental software on their in-store computer as well as their cell phones. Transaction did not go smoothly. When I dropped the trailer off, I was not asked what form of payment I had used to pay for the rental and ended up leaving without the deposit being transferred back onto my debit card. I was 15 minutes away when I received a phone call asking me to return to the store to have the deposit put back onto my debit card.
Eric MThe U-Haul system its self was terrible- multiple attempts to process. In 2024 you'd think the electronic processing would be seamless since i did 99 % online when reserving the truck.
Jacqueline HAwesome
Eric RThe trailer Pulled nice and straight , The hold downs in the trailer made moving my motorcycle home a joy. The website reservation worked without fail. and the staff made sure the hookup was secure and proper. good people Thank you.
Rick PService is great !!! Tops !
WILLIAM GFriendly service.
Frank BHad trouble with the hitch - guy came right out and helped me. First rate service all around!
Doug BYou're simply the best...better than all the rest...better than anyone...anyone I've ever met!
Russ GThis was my first time renting a U-Haul vehicle and our contact made the process as smooth and simple as possible. He answered our questions clearly and gave us good advice. I don't have a single bad thing to say!
Joseph KThe initial setup on the UHaul app was frustrating and created unnecessary delays. After getting that fixed everything worked.
Rick BGood experience one tiny thing is it would have been nice if the store was separate from the location it's at that way would have its own counter but it really wasn't a big problem or anything thank you so much U-Haul we will definitely be renting from you again
Kim CI can't think of any thing at this time. Everything went smooth. I was a little worried about the after hours drop off was going to be a little harder to do , but it wasn't. I just don't like surprises after the fact without talking to people.
CHARLES WSuper happy with the service and equipment !!
Susan TLonger hours please.
Ziggy VOverall good experience
Matt JDon't put digital requirements into practice until the problems have been sorted out. You shouldn't have to have an advanced degree in astrophysics to get a reservation. Even the staff have trouble negotiating the process.. I am not reassured by hearing "I need another phone." as a response to getting through making a reservation.
Ray BVery pleasant experience. Returning customer
jacob sNothi g the people were great
steven gGreat service
Eric ROnce again excellent
gerhard hGreat location and staff. Very poor app. It took 45 min. to complete the online checkout. Drop off eas worse - the app never returned from trying to find my location - at least it could find me at checkout. I completed the drop off uzing the customer service chat line. Next time I would adjust my timing so I could checkout with the staff rather than the app.
Dave WLadies are WONDERFUL, HELPFUL & FRIENDLY
Faith SThe ladies walked me through the process, they were great.
Steven G2 of the tie downs in the trailer were blocked by the floor and were unusable
Zachary SI think you need to change the website to reflect the actual size of the motorcycle hauler. It's deceiving. The measurements listed on your website state a 7'8" x 3'9,5" . It is a 4' x 9' trailer and I believe it is an 8' 8" interior area not counting the wheel chock.
Robert BIt may be my stupidity but I found it hard to locate the office immediately. Once I noticed the sign it was easy. I would increase the size of the sign to catch the eye more quickly.
Thor OExcellent service
Braley SThe floor of the cabin in the truck was very dirty. I reported this on the self-pickup page. When I dropped the truck off and noted that the cabin was not cleaned, I was charged $25 for cleaning. There was no place on the check out to identify that it was dirty before I used the truck.
MICHAEL GTheir computer system needs some work.
jamie sExcellent customer service always!
LORRAINE WI filled in all info at home. They couldn't find it at the store. Too long to sign in and sign out. Cube van was dirty, yellow lite on the dash, and squealing in the rear brake area.
CHUCK II only rented from uhaul a few times this is the first place that I had no problems.I was in and out in no time Thanks again.
gerhard hYour online check-in and return process was difficult to navigate and took way too long. We will not use Uhaul again where that process is the only option.
WILLIAM GExcellent customer service, actually it's the best location to rent from.
LORRAINEO WI have rented there many times and has all ways been gooden
Gary CBe able to pick up the rental unit earlier than 10 a.m.
Anthony LThe way in which I was told the location was through a text that was barely readable. It gave the wrong address and did not address my questions.
Jennifer KNothing. Everything was handled very professionally and efficiently. Great experience.
Bradley LTrailer could use a tongue jack.
Ed LGreat service and attention. Thank you
LEO GWas able to reserve and obtain a rental with no advanced booking. Great service at this location.
Morris M