Évaluations des clients Little Deetailing Auto Spa Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Little Deetailing Auto Spa Inc

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danny T.
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Have more trucks available

Rafael R.
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They overcharged me because they didn't update there system from the last person who used it! I was over charged for gas and mileage by over 5 times the mileage I went unbelievable will never move with uhaul again!

Lakisha C.
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Le client n'a pas laissé de commentaire.

Maurice J.
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Le client n'a pas laissé de commentaire.

Sharon G.
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Mr. D. Brown was very courteous and explained all the details to my satisfaction and look forward to doing business with him in the future and will definitely recommend again

Lindsay W.
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The pick up was handled over the phone, with no one noting mileage or gas levels. I took pictures on my phone to make sure I had a reference. Upon return, the mileage and gas again was not noted—which may explain the initial $200 overcharge. I emailed the location and was sent a new receipt, but the refund was noted as "cash refund", which I have yet to receive. My overcharge has not been refunded. I have been on the phone with UHAUL numerous times and they have emailed the franchisee and regional manager, but I still have yet to receive ANY COMMUNICATION FROM EITHER or the refund of the overcharge. I am still waiting to receive the refund.

Octavia B.
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Although the owner of the business was great and his customer service was superb, my issue was not with him nor was it with the truck. My issue was with Uhaul. I scheduled the appointment at the time I needed the truck, but my truck wasn't ready and the location wasn't open. I scheduled the appointment for a mobile check in, because it showed that the location wasn't open until 9, however the location wasn't set up with a lockbox for a mobile check in. When I called, I was transferred from person to person and that wasn't explained to me until I had been waiting almost an hour. On the website it said that there was a $50 guarantee for this location that my truck would be ready for my scheduled time, however, nothing was taken off my bill. I had never been disappointed with Uhaul like this before.

Keshita W.
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Le client n'a pas laissé de commentaire.

Yvette T.
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Keep doing what you are doing, great job!

Patricia M.
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Very personable, professional & effecient! Quick & easy to return vehicle with no hassle or hold up

Nancy M.
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Le client n'a pas laissé de commentaire.

KRISTAN J.
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Upon my return I was shown where to park in a vacant lot that I could only enter by driving over the sidewalk. I turned in the keys around 4:00 Monday and was told I would receive a receipt in my email. After I didn't get a receipt I called this evening to find that the return was not processed until 7pm today. I should've did the online return but was in a hurry to drive back to St. Louis. Overall there seems to be a lack of standards at some of these franchises and it's frustrating. Never again. I expect a refund for the overcharge.

curtis S.
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My rental was broken drown while I was moving and I was stranded for over 4 hours in an alley until a tow truck took me to my moving location. Now I'm being charged for a broken down truck and hours in a alley where my life was in danger. I think that I should receive a full refund.

MELISSA R.
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We had to drive off-road to get into the lot to return. No clear entrance or driveway.

DIMITAR T.
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Le client n'a pas laissé de commentaire.

kymyatta I.
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Le client n'a pas laissé de commentaire.

PEDRO M.
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first of all i had an 11am scheduled pickup. i arrived the the uhual representative was not there. i had to do the pick up over the phone. then i had to send pictures of mileage. truck had half a quart of gas. I did not drive out of there until 11:30am and they wanted the truck by 3pm charged me 4 hours when i only used it for 3 1/2 hours. i put gas in. truck was at two quarts. there was no reimbursement for extra gas i put. i showed him the receipt. he did not care to look at it. third i was over charged truck was 20 + insurance 14 + about 75 that is 109 and with taxes about 119 i was dcharged 146

Tatsuya T.
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App/mobile pick up makes no sense. Why would I upload the information the night before, then have to do the same thing right before the reservation? Why does my profile need to be verified every time I reserve, and why is it done AFTER the reservation begins? Why aren't the U-hauls cleaned before and after each use, especially in COVID times? Couldn't be more disappointed. The application is also broken - when trying to submit photos, the app doesn't allow you to attach the evidence to prove the rental is not in good condition. I had to record everything on my phone in case something gets brought up later(Odometer, gas, etc). Really need a complete overhaul of your app, as well as the compliance.

Anita W.
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Le client n'a pas laissé de commentaire.

anika K.
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It was great to have the pleasure of dealing with the guy who rented the truck great business performance.

Michael M.
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Le client n'a pas laissé de commentaire.

Michael M.
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Le client n'a pas laissé de commentaire.

JASON S.
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Terrible, the truck was empty I had no gas. I was supposed to be able to do mobile pick up that didn't work I had to wait 20 minutes for some guy to show up and give me a key

Xue Mei Y.
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Le client n'a pas laissé de commentaire.

Dawnee C.
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The process went very smoothly.

Lakeshia L.
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Everything was fine they were nice and very courteous I will return

Latasha J.
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When I came in I found out that my reservation had been scheduled for a later time and double booked and was told that there was no truck available for me. Needless to say I was very upset. However, the owner of the establishment had a truck that wasn't scheduled to go out until later that day and he graciously offered to let me get that one provided I returned it before it's scheduled rental. I really applaud the great service and flexibility. He went out of his way to help me out. I really wish more people were like him.

Doug S.
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Le client n'a pas laissé de commentaire.

Istokhor I.
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Le client n'a pas laissé de commentaire.

Travis B.
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Le client n'a pas laissé de commentaire.

mesilla S.
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Dee was amazing. Great customer service. I had a little bit of difficulty finding the office upon arrival, but I should've called. A gentleman guided me in the right direction. I saw some inappropriate reviews about this place, but there is no reason to be uncomfortable. Dee's good people.

Jorge G.
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Brown was very nice at waiting for me to pick up the truck. The complaint I have is that the truck was delivered until 9pm when i requested at 630Pm. This was due to the facility not having the truck as another customer brought it until 9pm.

Priscilla S.
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Le client n'a pas laissé de commentaire.

Jacquenette T.
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I would recommend if a friend wanted to use this location because it was close to their home but the truck smelled like a dead body had been in there. Who is responsible for making sure the trucks are clean. We placed mattresses in that truck. I would think that the trucks would be cleaned regularly to prevent the spread of germs especially during COVID-19.

Shequita T.
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Le client n'a pas laissé de commentaire.

christina S.
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Amazing service, great experience!

aisha R.
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Le client n'a pas laissé de commentaire.

Chadd P.
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Le client n'a pas laissé de commentaire.

Monica D.
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Very bad location !!! I was waiting for the keys with a lot of guys. I felt very uneasy at this location

LUIS C.
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Le client n'a pas laissé de commentaire.

Ryan C.
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Le client n'a pas laissé de commentaire.

Joel M.
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My main problem was that I had made a reservation for a specific location to pick up and I arrived at the location I had reserved for and gotten a confirmation and it was closed. Once I checked my email again, it had relocated me to a different pickup location that was out of my way and in a location I was not comfortable going to.

Mark F.
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The site was good - UHaul's software and notices could be improved for clarity.

qualynn M.
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Le client n'a pas laissé de commentaire.

Mona H.
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Le client n'a pas laissé de commentaire.

Rodney S.
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Prices

Wendell A.
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Le client n'a pas laissé de commentaire.

TINA M.
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Le client n'a pas laissé de commentaire.

Alex Y.
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Le client n'a pas laissé de commentaire.

cheryl P.
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Le client n'a pas laissé de commentaire.

Andrew H.
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Le client n'a pas laissé de commentaire.

emerson M.
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Le client n'a pas laissé de commentaire.

sandra J.
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Great customer service

Sandra C.
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Le client n'a pas laissé de commentaire.

aeisha C.
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Le client n'a pas laissé de commentaire.

pisce H.
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Excellent service.

Erman W.
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Le client n'a pas laissé de commentaire.

Salina B.
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This location is in one of the worst neighborhoods in Chicago. Uhaul sent us - two women - to this location while trying to complete the online truck share which took 20 minutes all while being solicited by men who began to taunt us and called us names. Please know, these men were not workers at Uhaul but were walking up and down the sidewalk as we were trying to get into the truck. To make matters worse, this wasn't the preferred location, and nobody from Uhaul contacted me. As a matter of fact, this location was about 6 miles away from where we needed to be, and we ended up having to take an uber for $15 just to get there. The Uber driver was even surprised we were heading to this neighborhood.

ARTHUR C.
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Le client n'a pas laissé de commentaire.

Augustine M.
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Le client n'a pas laissé de commentaire.

aeisha C.
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Le client n'a pas laissé de commentaire.

aeisha C.
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Le client n'a pas laissé de commentaire.

debora C.
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This is a great central location. The service is fast and friendly!

DEBRA B.
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Le client n'a pas laissé de commentaire.

Melissa W.
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The gentleman that assist me was very friendly, helpful and polite. Great customer service

Deadria P.
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Le client n'a pas laissé de commentaire.

porche H.
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Le client n'a pas laissé de commentaire.

dorice M.
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Everything was great

brittany P.
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Le client n'a pas laissé de commentaire.

melanie D.
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Le client n'a pas laissé de commentaire.

Rasheed T.
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Le client n'a pas laissé de commentaire.

Evanee N.
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Process was smooth

MACK M.
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Nothing.

tily A.
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Le client n'a pas laissé de commentaire.

Peter R.
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Passage through garage area to office needs more lighting; side entrance needs signage to say open and U-Haul. Ownership team great and good providing local directions.

Brian H.
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Clean environment and better customer service.

jazzmyn T.
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Le client n'a pas laissé de commentaire.

Rashad E.
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He gave me a truck that was leaking gas and no mileage was recorded before my take off so I don't think I was charged correctly

raymond D.
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Le client n'a pas laissé de commentaire.

vicky A.
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Le client n'a pas laissé de commentaire.

rasheem J.
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Staff was very friendly and accommodating l will not only recommend but will use this location again! I appreciate the convenience of a local office!!

Latisha M.
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The owner was wonderful the entire staff was really helpful and nice I highly recommend this location??

darryl T.
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Great fast and excellent service

curtis W.
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Le client n'a pas laissé de commentaire.

Shameka S.
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Le client n'a pas laissé de commentaire.

larry L.
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Le client n'a pas laissé de commentaire.

michael M.
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This is the best u haul place I always you it the staff is a great young man

morgan C.
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Le client n'a pas laissé de commentaire.

Vesta H.
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The service was perfect. Professional and accommodating

prince B.
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Le client n'a pas laissé de commentaire.

iyisha C.
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Le client n'a pas laissé de commentaire.

Rodney M.
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Keep. Up the good service

christina B.
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Le client n'a pas laissé de commentaire.

Andrew B.
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Great service, cool people, no waits, no problems with equipment.

Earlester G.
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Le client n'a pas laissé de commentaire.

Ryan V.
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The location was changed from what I had selected and sent me to one of the more dangerous parts of Chicago. Further more, the blankets that I had rented were not in the back of the truck as promised. Customer service was absolutely horrible. I still have not been refunded for the blankets.

jennifer J.
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Convenient neighborhood location and quick process.

Piyush C.
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Le client n'a pas laissé de commentaire.

Paul C.
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thanks!

terry W.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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