Le client n'a pas laissé de commentaire.Bruce E.
Customer Reviews for Little Deetailing Auto Spa Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Chicago, IL 60612
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 7h pm
- Dim : 9h am à 5h pm
Heures d'ouverture spéciales
- 10/2/2022: Fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Marquitta T.
Le client n'a pas laissé de commentaire.Taveris L.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.Danielle M.
No telephone communication and unsafe location. Contact arrived promptly at 9am Saturday morning to release the truck to us and was very nice.James M.
Great customer service went above & beyond for me thanks!!!Kesha W.
Le client n'a pas laissé de commentaire.Nancy G.
Le client n'a pas laissé de commentaire.Brian N.
It can be at a lower prices.Ahmed E.
I felt extremely unsafe at this locationLauren C.
They were very unprofessional; they were 20 minutes lates to open, then the PC was not working, the vehicle was dirty. The place was informal, dirty, dubious and it made me feel unsafe.Juan S.
Reliable customer service representatives. I was told one thing by one and one thing from another. Very inconsistent and not reliableMadeline S.
The inside of the truck was dirty. I reserved an appliance dolly and furniture pads. Without any prior notification, they just mentioned that they do not have any of these equipments when I went to pick up the truck. Our move was incredibly more difficult because of this. I selected mobile pick-up which never got enabled and had to wait until their office was opened.Mobashir S.
The only issue is that I selected to pick up the van remotely but there wasn't one assigned to me. I had to go in. If they were closed, I wouldn't have been able to access the van. Other than that, the experience was fine.Karen R.
Excellent customer service.Gregory H.
Le client n'a pas laissé de commentaire.gilberto M.
Le client n'a pas laissé de commentaire.NANNETTE R.
Le client n'a pas laissé de commentaire.MIKAIL M.
Le client n'a pas laissé de commentaire.RASHEED T.
Dirty and not clean worst experienceHorace W.
Le client n'a pas laissé de commentaire.Ernestine H.
The location was okay. The problem that we had was with getting the furniture pads and the dolly that we had reserved well in advance. We went to three different locations and nobody had these. Also, our trucks pick-up location changed twice. Moving is challenging enough without having to worry about where to pick our truck up the day before and then not having the equipment that we reserved. We will likely not be using U-Haul in the future.Eric K.
Le client n'a pas laissé de commentaire.Patricia D.
I got there and attempted mobile check in. While I was checking the truck that I was assigned to was already given to another customer. After going through a hassle to get another truck, the truck I was given had 0 gas and was already on empty. Never again.JOHN M.
Le client n'a pas laissé de commentaire.cynthia M.
Location was a bit tricky to navigate without clear signage and in a somewhat unsafe feeling neighborhoodArjun V.
Le client n'a pas laissé de commentaire.Gerardo M.
This location is in one of the WORST parts of town. I specifically did NOT choose this location when booking online. When I recieved the call back that evening, "all locations except this one" were out of 20ft trucks. Go figure. Upon arrival to this sketch "UHaul" provider, there were several people in the middle of the street in front of the location soliciting folks to buy drugs and 2 other men approached my vehicle asking for money. I did the online check-in and tried to enter the truck using the app - apparently this location doesn't have this service. SO WHY GIVE THE OPTION FOR PHONE CHECK IN?! The UHaul vehicle was very badly dented on the exterior, the keys did not have a key for the Matlock on the truck door, the fuel tank was on E (dash showed 26 miles left to empty), the acceleration on the truck was extremely slow (RPM's exceedingly high with every acceleration to get going no matter how slow you pressed the pedal) and when I called UHaul customer service I waited over an HOUR on hold, called back to request a call-back to me, waited another 45 minutes before giving up. Uhaul is a terrible truck service !!!!Britney S.
Le client n'a pas laissé de commentaire.Michael P.
Le client n'a pas laissé de commentaire.Rasheed T.
The rental experience was simple & fast.Latanzie S.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Jenna F.
There was 12 miles on gas when I first got in the truck also there rates are to high rather got to uhaul company not a side company.Eddie C.
From beginning to end. I understand this UHAUL is based inside some sort of auto shop/car wash but the actual part servicing UHAUL customers looked as if I had walked into a bedroom. I felt completely uncomfortable and thought that was extremely unprofessional. Neither of the employees had proper uniform, just a sweater and jogging pants that were rather revealing. They had the show â€œCheatersâ€ on the screen and could barely process me without constantly watching the television. I was appalled at the unprofessionalism. Usually, when picking up a rental, I receive a paper copy of my receipt with the rental's information and an offer for a â€œwalk aroundâ€ so I, individually, or I and an employee could check for a discuss any damages to the vehicle. That did not happen. The employee, who never shared his name, left the keys in the ignition running while I was still inside the store even after having asked for the keys to simply be handed to me. I felt this was the most unprofessional and uncomfortable experience at a UHAUL rental site. I will never return, nor will I recommend anyone to this location. I would rate zero stars if possible.Analeza W.
Le client n'a pas laissé de commentaire.harlan L.
I reserved a truck in a different location closer by my and it changed without notice like an email, text or call. When I opened the app to check the information to pick up the truck literally 15min before I found out it changed for another location that is in a part of the town that I'm not familiar with and it can be dangerous for someone that is not from Chicago, like me. It was a little frustrating because the app wasn't working well and I had to call costume service, but in the end I got the truck. Next time I'll double check the location and make sure it doesn't change the pick up and drop off.Patrick A.
Le client n'a pas laissé de commentaire.charlene H.
Le client n'a pas laissé de commentaire.beverly W.
Le client n'a pas laissé de commentaire.GERARD M.
Le client n'a pas laissé de commentaire.James T.
Le client n'a pas laissé de commentaire.Nichole M.
Make sure tank is filled and oil is changed !!Tariq W.
Le client n'a pas laissé de commentaire.MACK M.
I called to reserve a 10' truck, when I get there I was in and out in 10 minutes, and returning the truck was even easier.deangelo W.
Highly recommend this location I was very impressed with there customer service skills they did an excellent job. I needed a van asap & I was recommended this location and I wasn't disappointed they have a drop off box which was very convenient. I will definitely recommend to friend & family.Mary O.
No organization or communication at this location. I walked in & had to wait 15 min just to get my key while the guys there finished washing a car. (AFTER already checking in online) Also, truck was parked in a lot of snow & it was almost impossible to drive out of parking spot upon pickup.Tamara T.
Le client n'a pas laissé de commentaire.tiny G.
Le client n'a pas laissé de commentaire.Jaerelle W.
Truck had no gas, old truck and it almost died on me multiple times, office was horrible. Also, you changed the location of the pickup. Nobody let me know. When I asked them where it was they sent me to 2 other locations and they told me they couldn't help. They refused to give me your customer service number even. How they don't have it is beyond me. Your company really sucks. If not for the South Loop location when I called them and she actually told me where it was at, I never would have found it. Thank god for one location out of 5.Daniel C.
I was over charged for the mileage, and the person wasn't there when I made it, we did everything over the phoneDarrell B.
Rear door latch was not operational on the trailerTimothy C.
Great customer service very pleasant to work witheric W.
Le client n'a pas laissé de commentaire.Jourdan B.
Staff and service was good and will use their services againSharon G.
Le client n'a pas laissé de commentaire.VICTOR B.
Uhaul was clean and ran perfect, the owner was respectful and kind. This will be the only uhaul place i use.Calvin W.
Le client n'a pas laissé de commentaire.sandra W.
Le client n'a pas laissé de commentaire.Miles A.
Le client n'a pas laissé de commentaire.Matthew T.
Le client n'a pas laissé de commentaire.Jessica A.
No one was there at our appointment time. Finally after two calls to UHaul (UHaul dripped the first call), someone called us and we finally got the keys. The truck was dirty outside and inside the box. And the fuel was almost empty - 30 miles to empty.Joseph L.
Le client n'a pas laissé de commentaire.Darrell W.
Easy drop off but not much parking for the size of truck we had. We were glad there was someone there to help with the key return as this part of the city was not the best location.Benjamin D.
Le client n'a pas laissé de commentaire.George A.
Le client n'a pas laissé de commentaire.Thoits H.
Le client n'a pas laissé de commentaire.Natesha M.
Great staff and place of business!!! Thanks again!Michael D.
Le client n'a pas laissé de commentaire.SHANICE B.
Le client n'a pas laissé de commentaire.Tracy K.
Great service at this locationDavishia G.
little D, was good and efficient. nice guy. easy dropoffmark M.
Le client n'a pas laissé de commentaire.Drew A.
Le client n'a pas laissé de commentaire.Sam R.
Le client n'a pas laissé de commentaire.steven W.
Le client n'a pas laissé de commentaire.Sapphire G.
Le client n'a pas laissé de commentaire.Noah S.
Le client n'a pas laissé de commentaire.Ludivina M.
My experiences was great and I will continue to rent from this locationalbert M.
Le client n'a pas laissé de commentaire.Alexei K.
Very nice staff and professional!!!Eric R.
Le client n'a pas laissé de commentaire.Nashonda S.
Le client n'a pas laissé de commentaire.WARD C.
Le client n'a pas laissé de commentaire.WARD C.
Le client n'a pas laissé de commentaire.Damarius P.
Le client n'a pas laissé de commentaire.Shamek B.
Le client n'a pas laissé de commentaire.courthey G.
Excellent service, again. Thanks!Joseph B.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.CRISTINA L.
Le client n'a pas laissé de commentaire.Nekia W.
The owner was very nice and helpful. Renting and returning was easy And I'd definitely recommend this location.MIRACLE S.
Have more trucks availabledanny T.
They overcharged me because they didn't update there system from the last person who used it! I was over charged for gas and mileage by over 5 times the mileage I went unbelievable will never move with uhaul again!Rafael R.
Le client n'a pas laissé de commentaire.Lakisha C.
Le client n'a pas laissé de commentaire.Maurice J.
Mr. D. Brown was very courteous and explained all the details to my satisfaction and look forward to doing business with him in the future and will definitely recommend againSharon G.
The pick up was handled over the phone, with no one noting mileage or gas levels. I took pictures on my phone to make sure I had a reference. Upon return, the mileage and gas again was not notedâ€"which may explain the initial $200 overcharge. I emailed the location and was sent a new receipt, but the refund was noted as "cash refund", which I have yet to receive. My overcharge has not been refunded. I have been on the phone with UHAUL numerous times and they have emailed the franchisee and regional manager, but I still have yet to receive ANY COMMUNICATION FROM EITHER or the refund of the overcharge. I am still waiting to receive the refund.Lindsay W.
Although the owner of the business was great and his customer service was superb, my issue was not with him nor was it with the truck. My issue was with Uhaul. I scheduled the appointment at the time I needed the truck, but my truck wasn't ready and the location wasn't open. I scheduled the appointment for a mobile check in, because it showed that the location wasn't open until 9, however the location wasn't set up with a lockbox for a mobile check in. When I called, I was transferred from person to person and that wasn't explained to me until I had been waiting almost an hour. On the website it said that there was a $50 guarantee for this location that my truck would be ready for my scheduled time, however, nothing was taken off my bill. I had never been disappointed with Uhaul like this before.Octavia B.
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