I specifically asked for Furniture pads and a utility dolly and they were not provided at time of rental.
Kevin P.
Customer Reviews for Little Sue Mini Mart
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The truck was adequate. We only had a few miles to drive. That's my only issue. Customer service was fine
DEBRA H.Excellent. Added extra hours with no problem.
Zhou S.Your websites is terrible
Kenneth S.Very efficient, helpful and friendly
Gregory C.The staff was very friendly and helpful. Very easy to work with.
Derek C.The mobile app allowed me to get a truck after hours when I needed it I loved it and I will use it again thank you so much for this app
Stephen A.The customer service was very helpful and polite I would definitely recommend them at this location
Raquel T.i chose little sue because they had the specific equipment i needed. they were fast and efficient. less then 15min, more like 10, to pick up the truck and to be rolling. the only issues i had were a small ones. first, as uhaul charges for mileage, i had to estimate the miles i would drive for the estimate.i was only off by a few miles, and it was a local rental, so, i never knew what the final charge would be until i returned the vehicle. also, the fuel level was 5/8 when i picked up the truck.i said that 5/8 was an odd amount. could they fill the tank, or set the level at 1/2. little sue is a gas station!! all in all, a painless experience. it seems as though there are small incidentals that will raise the rental rate by a few, unexpected, bucks.
JONATHAN M.Not a problem
SALIK T.They gave me a vehicle with 48 miles to empty then charged me a service fee and gas fee
Kevel K.Rented a pickup from this location twice now to haul plants and both times had no issues.
William S.Thanks
YOUSSEF S.Don't charge someone for a dolly when you forget to give it.. Or just remember to give the things customers pay for.
JOSHUA A.Excellent customer service as well
James P.professional, friendly,efficient Thank you,
William M.Truck stunk so bad of gasoline whole rental time caused major headaches
William B.Nothing everything went well
Clinton H.reprimand employees for leaving the desk early. Also, checks and balances to make sure the trucks with mobile pickup access, actually aren't blocked in on ALL SIDES! Update the software used for your online checkin, it's buggy, at best. I did NOT have a good experience this go around.
JOSHUA K.The family that runs the business is so nice and friendly and professional, I will always go to them for my Transportation needs... 007
Wayne B.Great service and great equipment
Juan C.My experience with little sue was easy like Sunday morning
mahmoud M.When turning in truck total final cost of rental, mileage and gas before leaving Uhaul store.
MUSA M.I had to clean the windshield and there was no window washer fluid. The people were very nice and helped me through the rental process.
Catherine P.No inspector person...no idea what the final outcome would be for billing. Took my own set of pictures for my own sanity and proof just in case.
THOMAS R.Your business is fast easy and great! You were nice enough to contact me when I left a Box behind in the vehicle, which was awesome, because I needed that box. I had just moved to that area, and they made it so easy for me. Even when I had to extend my rental. I love these guys!!.... I'm not ashamed to mention my name, Wayne Bond.
Wayne B.That truck need a wheel alignment and a tune up it drove funny but other than that it went smooth.
walker D.Lower the rate per milage
WEUSI B.Washer fluid out the truck needed service and it was filthy. That truck has not been cleaned in a very long time. The auto start/stop function also did not work
Matthew C.Will use them again very efficiently and guide me in backing the trailer.
Danny Q.I had a very pleasant experience renting from this location. Friendly and attentive service. A++! I would definitely recommend this location to my friends and neighbors.
KELVYN B.Auto trailer had a tire that needed to be replaced. It bounced the trailer up and down
WALTER H.They gave us an overheated truck that had to keep being stopped.
Nyliah J.Place is fine, it's a dirt lot so "clean and inviting" is not how I would describe it. I did not receive the final closeout receipt of the contract so I called back and the woman sent it to me, she was helpful.
Kenneth T.The staff was extremely helpful and friendly. They gave me quick and convenient service and were willing to work with me for any last minute time changes. This is definitely the place to get what you need for a smooth moving experience.
Luis G.The attendant was 30 minutes late for my pickup and barely mentioned it. There were also unclear instructions on how to start the truck.
Aaron D.Have more “regular†size trucks available for rental instead of the “super†size. My reservation was cancelled when I didn't pick up the truck at the requested time. When I went to rent another truck, the only size available was the super size. The truck was very difficult to drive, including from the very tight parking space where it was parked at the pickup location.
Windye B.Easy to find. Plenty of parking. Got my trailer unhooked and back on the road quickly. Would definitely recommend.
Spence A.All great experience. Super helpful and cool guys.
XINGZHOU L.Quick and easy drop off explained nicely by personnel.
Lynda B.I always rent from this location! The staff is excellent and very friendly!! Renting on line was smooth and I was able to check in very fast! These guys are awesome! I will be back every time I need to rent a Uhaul! Keep up the excellent work! Thank you!!!
Mike D.Very professional. Had two employees dressed in U-Haul attire. Made it easier to know they were with company since it was at another business. Mobile check out did not work again. Also was charged for 8 miles over contract but left truck with half a tank of gas. There should be a way to cancel those two things out. I paid more money but left gas in the truck worth more than my overage.
Holly B.The cashier was friendly and helpful. One of the blinkers did not work and she gave us a new trailer.
Lisa C.I think this is an excellent location for u-Hauls, it was very close to me and convenient to get and then drop off. The only bad thing would be that the U-Haul app was a little tricky to use.
Jared K.I did not specify a drop-off location because it was listed as optional, and had to drive the truck back to the original location after choosing a one-way move because my reservation was changed to an in-town move and I was not notified until I signed the moving contract
Georgia G.Mobile return was very slow because of sluggish app. It took close to 30 min to finish the return process
Pallav J.After driving less than 50 miles total and putting in 5,1 gallons of gas, I was still charged an additional $14+ for fuel on top of that! I am quite unhappy that I was taking advantage like that. It makes me wonder how many other people were done the same way and just didn't say anything.
Nicholas C.Very friendly staff and customer service oriented. I trully recommend this UHual location. Since you enter to the store is all about the customer l. I will be coming back to this location for the future.
Iris O.Have the location know more about uhaul policies.
Ashleigh R.Some clarification as to where to drop off the key since the key provided did not fit in the drop box slot. I put it back into the lock box I got it from, hope that works!
Charles B.Terrible experience with app truck pick up and return today. App activated rental without producing code for the key. It took one hour to get this sorted. On return, app did not end the rental. I had to reach support to end it. Please fix bugs in your app. This is very inconvenient. Thanks
Hassan I.The team was very nice and easy to work with
Wendy S.Excellent job. Very easy to get and return your truck.
Charles M.Better customer service and return policy. We were told that a return receipt would not be available until two hours after the return even though the keys and the truck were returned with an hour and half to spare.
Felicia C.