Customer Reviews for Little Sue Mini Mart
(Concessionnaire U-Haul dans le voisinage)

697 évaluations

430 Buck Jones Rd   Raleigh, NC 27606

(919) 870-1849

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 12h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(919) 870-1849

430 Buck Jones Rd
Raleigh, NC 27606

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 4h pm
  • Dim : 12h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Ali B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Paul G. 
Évaluation :
3

I rented an enclosed 5x8 trailer, after Uhaul decided to change my original pick-up time (on a 15' truck I had reserved from another location) from 10:30 am to 5:30 pm (I have a copy of the original confirmation) without even contacting me- that's a whole other story. So this was the only place I could get a trailer on short notice. This place was helpful and quick, but none of the 3 trailers had working tail lights. At first we thought it might be my car, but he hooked the trailer up to another Uhaul truck and they still didn't work. But I had no other option, so I took the trailer. It just made for a very tense 3 hour trip from Raleigh. My experience with this particular location was good, but my overall uhaul experience was not good.

Jennifer T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Evan S. 
Évaluation :
2

I had to drive 50 miles to pick up a truck. This cost over an hour before I could start loading the truck

Frank H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristin G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

herbert G. 
Évaluation :
1

Charged me for fuel that I did not use, falsely said the tank was full, as soon as the truck moved it went down an 1/8th of a tank, no response from customer service, will gladly find another reputable company.

COREY M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

camila H. 
Évaluation :
5

Very friendly and helpful, and great location to pickup/dropoff from!

Aamir T. 
Évaluation :
5

The truck I had didn't drive normal , chnging in gear from first to second . But I got the job done .

cat S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

michael F. 
Évaluation :
5

Better communication....I was getting text messages for different locations.

Juan T. 
Évaluation :
2

I reserved a truck and appliance dolly online for a large UHaul location near me. When I arrived they said they didn't have the truck or dolly and they had changed my reservation to another location without notifying me. I got to the second location, listed above to find no appliance dolly and a truck so covered with bugs you couldn't see out the windshield. We had to clean the windshield in order to drive it safely. Not impressed.

Laura S. 
Évaluation :
3

My experience over all was great. Easy check in and quick. My U-haul attendant was knowledgably and helpful.

Russ S. 
Évaluation :
5

Thanks for your help

turner C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

theresa D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

justin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jaya H. 
Évaluation :
5

The App wasn't working properly. It wouldn't let me upload pictures that were perfectly clear with the intended visibility (gas and mileage). Luckily, the store was open and the clerks helped me. The UHaul App could use improvement. This location was 5 star service.

Julie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

james R. 
Évaluation :
5

Everything is so good and simple, very kind.

Young R. 
Évaluation :
2

Not open until noon on sundays....and I did not know that. I would have been rather pissed if I wanted an early morning pick up. Seatbelt was broken and tire were low on air. No one checked me back in, I got the feeling the place was dangerous after dark, and hurried back before they closed.

Nicomi K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Lawrence S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Miranda R. 
Évaluation :
5

Great customer service!

Carolyn W. 
Évaluation :
3

We were schedule to pick up the car dolly on Sat. afternoon in Jacksonville NC, Friday we were told they did not have on and told we could pick on up 5 minutes away. 15 minute later we were told that one was rented and there were none available within 30 mile. We found one in Raliegh, NC (two hours away) and it had to be pick up Friday morning. We do there and couldn't rent it because it was damaged then after 40 minutes on hold with U-Haul we found a car dolly 15 minutes away. Once we loaded the car on it on Saturday evening we discovered the patched tire on the car dolly had a leak. We spent 100 minutes on hold with U-Haul before we were able to talk to someone about the leaky tire and it was another 2 hours before someone show up to fix it.

Troy F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

margaret K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ASMAE E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jonathan K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dominique J. 
Évaluation :
3

Customer service was lacking - there was no checking the vehicle prior or after pickup.

Le-Keisha G. 
Évaluation :
5

Everything was great

TIMOTHY H. 
Évaluation :
2

Ability to drop off vehicle at other U-Haul locations. Was super annoying that I was forced to drive all the way back to the same spot.

RACHAEL P. 
Évaluation :
3

The cargo van was muddy on the outside, no big deal The windshield wipers needed to be replaced.

Jeff C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARISOL C. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Grace L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

SRINIVASA RAO P. 
Évaluation :
5

Nothing they were both awesome helped us hook up the trailer and made sure I had everything g I needed

Megan K. 
Évaluation :
5

Friendly, informative and speedy process. Highly recommend this rental location.

DANIEL M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JACOB M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mikayla H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jeff F. 
Évaluation :
5

Very convenient location. Friendly staff. Quick service.

Bynum M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KEITH ADAMS N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

William Y. 
Évaluation :
5

They are great people.

GERRAD E. 
Évaluation :
5

Rental process was quick and simple.

MOSES W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FELICIA E. 
Évaluation :
5

The owner, Mark(Marc?) was very pleasant and helpful in getting me underway and returning the large trailer I rented. I would not hesitate to do business here again.

JOSEPH B. 
Évaluation :
5

Thanks for all you do. I was satisfied with the overall experience of renting the uhaul. The staff was courteous and professional. GOD bless you all and thanks again for your service.

BRENDA W. 
Évaluation :
5

Excellent customer service by Mark. He is excellent person, well-educated and, because of his professional help I accomplished my job. Therefore, Mark is an asset to UHAUL company.

felix D. 
Évaluation :
2

Very unprofessional handling. Asked me to do everything including pics. Eventually they were saying I did not return, unless I prove otherwise.

Malay G. 
Évaluation :
5

What an easy and convenient experience to rent a truck for a few hours! Aside from the “backup contact” in the agreement, everything went smoothly. We think the backup contact was unnecessary and is our only reason to not recommend UHaul…

Barry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TERESA H. 
Évaluation :
4

All is well don't need to change anything

SHIRLEY B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ANITA C. 
Évaluation :
5

Quick check in. Easy to find and good access.

BRIAN M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH C. 
Évaluation :
3

An official U Haul center will take care of hitching up and unhitching the trailer when you pick up and turn it in. None of these places do that. He basically said park it over there and left it up to me.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHRISTOPHER R. 
Évaluation :
2

The parking lot was muddy, but the tacos were excellent!

MICHAEL E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suleyman Alper O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DIAMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES Z. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

The previous renters were returning the cargo van late. Our pickup time moved by an hour or so. When I called the manager, he said he'd give me a call when they actually get the van. He did that. Given that the late return was completely beyond their control, it was handled perfectly.

RACHEL B. 
Évaluation :
1

I made a reservation, yet none of my equipment, other than the truck was available when I arrived. I was never made aware and ended up without equipment I needed. Terrible

MATTHEW K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DONISE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H. 
Évaluation :
5

Keep on truckin

SPENCER S. 
Évaluation :
2

The reservation said 100 % guaranteed. Then I get an email saying to go to this location. It was out of the way and there is no gas station nearby. More miles and more gas. No straps come with the truck. Might as well look at other companies and spend a bit more. This dirt cheap option isn't even that cheap.

Tracey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Benjamin James A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hancheng Q. 
Évaluation :
4

I went a total of 27 miles. I was charged for 4 gallons of gas. There is no way 27 miles took 4 gallons of gas. Beware. This location charges you gas for mileage you did not drive. I would never rent from this location again and will discourage everyone I know from renting here also.

MELANIE P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANDREA G. 
Évaluation :
3

The guy that i guess owns the store don't respect your brand. I got my stuff but his speech before was unnecessary disrespect towards your brand. Clean truck tho.

Casey M. 
Évaluation :
5

Never again will I use Uhaul, poor customer service and lack of communication. Made a reservation to only get 2 calls and be told It's arriving late, I said ok no problem I'll be there at 3. As am on my way to my pick up location, I get another call saying it won't be available and it won't be back for another 2 days. I told her I couldn't wait and I needed it for today, she then proceed to move my reservation to another location without even asking me if it's okay. Told me all she can do is extend my rental for 18hrs, and she couldn't help me. I had to drive further out to pick up the truck ruining my plans for the day. I called customer service, was placed on a call back list. Spoke with someone explained my situation and was placed on hold. While on hold I get transferred to someone else who couldn't even help me, she place me on hold and the call disconnects. I called back to be on hold for an hour and call gets disconnected. I kept calling and still my calls never got answered. The only good service I receive was at my new pick up location, all other's suck.

Mery A. 
Évaluation :
5

I am happy with the level of service, thanks!

HARRY T. 
Évaluation :
4

All was good. Thanks

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES D. 
Évaluation :
5

The guy was fantastic

MOHAMED Y. 
Évaluation :
5

Amazing customer service! U Haul was clean and well maintained!

GIDEON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tana B. 
Évaluation :
4

nothing good people

LUCY J. 
Évaluation :
4

I am very upset about how my reservation was moved the day of pick up after the location had already been changed the day before pick up.

Michelle R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dennis L. 
Évaluation :
5

A mini mart employee saw me pull in and came out to the truck to greet me. Very pleasant, asked if I had any questions. Said all he needed was the key and I would receive an email receipt which I did within an hour of dropping the truck off. Very easy.

Scott K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Zach M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILBERT H. 
Évaluation :
5

This is a bit complicated. My experience at Little Sue's was great. But my original locations was on Center Street, in Apex, NC. That was less than enjoyable. Location Services didn't work well at the location, and once I finally got to my vehicle's lockbox, the code had already been entered and the key was gone. Worse yet, none of the boxes had a key in them. The location had already closed for the day, but there was a very helpful woman I spoke to on the phone, who guided me to Little Sue's. Not sure if there is a way to track down who she was, but she was very, very helpfully. Thanks!!

Dominic J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kari T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher B. 
Non les évaluations ont été soumises pour cet établissement.

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