Évaluations des clients Local Lock It

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Local Lock It

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Robert G.
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Le client n'a pas laissé de commentaire.

William S.
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Le client n'a pas laissé de commentaire.

Teri P.
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Le client n'a pas laissé de commentaire.

Jose G.
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We always have a great experience at this location and won't go anywhere else :)

Bryan R.
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Le client n'a pas laissé de commentaire.

William W.
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More tie downs in the uBox- about a dozen would be best. Having only 2 is really a poor idea.

Charles M.
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The person checking us in was very helpful, was very thorough in the safety checks and had us checked out very quickly m.

Brett N.
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Le client n'a pas laissé de commentaire.

Exequiel D.
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Friendly and courteous staff.

Mitchel L.
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First 5x9 ramp trailer was dragging my truck down. 5 miles from pick up I called and returned trailer for a replacement. Will was very accommodating , hooked up another trailer and got me on my way. Bearings were to tight or not lined properly, second trailer no problem Paso to Phoenix.

Jordan C.
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The agent "willie" didn't give me all the equipment I needed for my move..i.e. appliance dolly but charged me for it. Overchanged days. Would not use this location again.

David W.
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I arrived at my scheduled time of 4:30 to pick up the van. The place closed at 4 so I went through the app to check out the van. What an inconvenience. I didn't leave the lot until 5:15. I don't blame the local owner, the uhaul chat and phone customer service was terrible. If I had known I would have got there a half hour earlier and talked to a human.

Cynthia C.
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Everything was very well organized. Employee was very professional, knowledgeable and helpful. Would highly recommend this UHAul business!

Sharad S.
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Le client n'a pas laissé de commentaire.

Natalia D.
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The truck was just great!

LORI C.
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I chased a car transport trailer all day I want to give a a huge thumbs up ?? and five stars ?? ?? to Paso Robles awesome customer service. A thumbs up ?? to Bakersfield for contacting me before I drove there to let me know they didn't have the trailer. And a big giant thumbs down ?? to the Atascadero location the lady was rude and I have nothing nice to say about them and there customer service.

MARIA G.
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Le client n'a pas laissé de commentaire.

Dick W.
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Le client n'a pas laissé de commentaire.

Christian G.
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The manager at this location, was very helpful and kind. I forgot his name very hardworking guy

Juan G.
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Le client n'a pas laissé de commentaire.

Robert K.
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Le client n'a pas laissé de commentaire.

Karen S.
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Le client n'a pas laissé de commentaire.

Eldwin K.
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Le client n'a pas laissé de commentaire.

DONNIE F.
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Le client n'a pas laissé de commentaire.

patrick M.
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ubox was 17 days LATE. no one ever seemed to know where it was or when it would actually show up. Had 3 guaranteed delivery dates. customer service was confused and not helpful. Van Nuys staff was very helpful within the constraints to their responsibilities. we need to ship those materials to Boston in July. doubt that we'll use UHaul

Kristen H.
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Le client n'a pas laissé de commentaire.

Alfonzo M.
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Will was very accommodating, and worked hard to make our experience smooth

Ramiro R.
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Will - very friendly and polite. Can have his own business. Enthusiasm displayed as he performed his job above all that he had to do.

NORA P.
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Le client n'a pas laissé de commentaire.

Erwin G.
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Le client n'a pas laissé de commentaire.

Garland G.
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I can't say. Everything went smooth. Great staff

Hillery B.
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Le client n'a pas laissé de commentaire.

Greg G.
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While renting the truck online, I looked very carefully for any mention that I needed to fuel the truck to the same amount of fuel as when I picked it up. I also checked before returning the truck. NOWHERE did I see any direction to re-fuel the truck, so I assumed that the fuel used was paid in part by the $0.79 per mile. So I returned the truck and found out thru the drop off process, that I was expected to re-fuel the truck or there would be an extra charge. The location of the office is in the middle of nowhere and is literally MANY MILES from the nearest gas station. The nearest gas station is a 9 mile round-trip from the haul office and takes 15 minutes round-trip, and I needed to leave right away for an appointment. So I was effectively forced to accept the fuel charge, which totaled $25. This amount is nowhere near the amount of fuel I used. So, given all of these circumstances, I believe it was very unfair to charge me that $25 fee. If the need to re-fuel information is in fact contained in the renting process, I would bet that it is contained in very small print. It needs to be much more visible. I also think the direction to re-fuel needs to be one of the questions that the renter physically has to click on to show that they read and understand it. I would imagine it won't happen, but again, given all of these circumstances, I would very much appreciate a refund to my credit card for the $25 fuel fee, as again, it is unfair. Thank you.

Michael C.
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The branch itself was great. Tje woolens were very helpful and apologetic for the delays being caused by the computers. Ironically this has happened to me at other branches as well so it is systemic in the software. The Uhaul computer system is a piece of crap though. Corporate needs to do a serious overhaul on it if they want to keep customers from going elsewhere.

Steven G.
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Le client n'a pas laissé de commentaire.

JOY L D.
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Le client n'a pas laissé de commentaire.

Eric D.
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Le client n'a pas laissé de commentaire.

Joan L.
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Le client n'a pas laissé de commentaire.

Al D.
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Le client n'a pas laissé de commentaire.

Uriel A.
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Le client n'a pas laissé de commentaire.

Chris N.
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Le client n'a pas laissé de commentaire.

Robert S.
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Le client n'a pas laissé de commentaire.

BRIAN D.
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Le client n'a pas laissé de commentaire.

lewis V.
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Excellent staff

Kenneth J.
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Another U-Haul = Another Problem !

Jennifer R.
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Super helpful and efficient. I was worried during this Covid-19 situation but didn't change a thing with the excellent customer service.

Mark W.
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Le client n'a pas laissé de commentaire.

Brian G.
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Le client n'a pas laissé de commentaire.

Krystinah T.
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Le client n'a pas laissé de commentaire.

john R.
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Nothing! It was Great!!!

Robin Lynn S.
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She went out of her way to help me and apologized for people's rudeness that had worked at other U-Haul centers. Her name is Joanne and she's incredibly kind and nice and good at her job.

Joseph H.
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Le client n'a pas laissé de commentaire.

Kimberly B.
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Le client n'a pas laissé de commentaire.

Michael W.
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Le client n'a pas laissé de commentaire.

Michelle V.
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Le client n'a pas laissé de commentaire.

Mike S.
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I have moved across the country 2 times and both of my experiences with Uhaul have been terrible, there is always a person that is helpful but the experience was horrible over the course of the moves I have spent somewhere around $10000 and I will NEVER give Uhaul another penny. I will be filing a formal complaint and I would not recommend using Uhaul, go with another company.

Emily M.
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Had to pickup at this location because last minute Uhaul told me they didn't have the trailer nearby. The rep at the location provided me with a really old trailer despite having plenty of newer ones nearby. After requesting a newer one, he proceeded to dent it to me.

Jacob S.
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This facility is not up to your business practices. Been using u haul a long time and this experience was disappointing.

Raymond H.
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The service at the location and the vehicle were excellent.

irving C.
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Le client n'a pas laissé de commentaire.

KENT S.
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Le client n'a pas laissé de commentaire.

Amber W.
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Le client n'a pas laissé de commentaire.

Madeline R.
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My box was 2 weeks late. I was very disappointed in the logistics and organization of the company and will be hesitant to use them again.

enrique O.
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I have no comment on that my experience,,was satisfactory...

Patrick W.
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Location requires crossing lanes of a major highway, US 101, if traveling south. There are no alternatives. This is a very dangerous situation especially for inexperienced drivers driving a large truck or towing a trailer.

Lester W.
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Agent was very helpful. Location was great. Out of the way, easy in and out.

Colleen P.
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When someone reserves a truck and person says he has 3, it should be there when you arrive for pick up. Drove 1st given and instantly returned due to tire/axle issues. Second one wasn't any better. Desperate so got job done. Rented out with less than 1/2 tank of gas. Immediately had to fuel up. Overcharged in mileage. Charged $.99 per mile when contract said $.79. Returned with same amount of gasoline. I took pictures.

Maddy R.
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Robert was really helpful and made our move so much easier!!

Loren W.
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The gentleman who checked us in (I'm so bummed I forgot his name) was super friendly and efficient. He hitched us up and we were on our way. He was very busy and handling a lot of customers well.

Mark C.
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On line order was not user friendly. Customer service terrible. Thanks to the local lock it for great customer service.

Ralph K.
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Le client n'a pas laissé de commentaire.

Steven H.
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Le client n'a pas laissé de commentaire.

Lorree W.
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Robert did a great job checking me in, explanation the cargo van to me, and checking me out. Very professional! I plan to rent a cargo van from this location in the future.

Noe Q.
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Le client n'a pas laissé de commentaire.

MYLAH P.
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A new process for after hours pick up needs to be available. The app/U-Haul.com has errors and took forever to be fixed.

Joshua T.
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Friendly workers, no complaints

Erin P.
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Le client n'a pas laissé de commentaire.

Jason A.
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The staff was very friendly and accommodating.

Michael S.
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Le client n'a pas laissé de commentaire.

Deborah B.
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Le client n'a pas laissé de commentaire.

Jaclyn C.
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Robert was extremely helpful throughout the entire process, from booking my reservation to hooking the trailer to the back of my vehicle. Quick, easy and painless, thank you!

Mario G.
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Custer Service from UHaul agent was fantastic

Thomas M.
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Great enthusiasm from the employee. Made me excited to be getting the truck.

Arthur M.
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Our shipment arrived only 1 day late. I was able to hire 2 young, strong, personable, on-time guys thru U-Haul to unload our box into our home. The U-Box driver who unloaded/loaded our U-Box onto her truck was also personable and friendly. Overall, I could not be more pleased with this experience.

Tim Y.
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Excellent customer service!!!

Fred T.
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After getting bookings cancelled at other locations, Bob went above and beyond to find a trailer. Keeping me updated on his efforts, he located one. Thanks Bob for a great job

John E.
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Le client n'a pas laissé de commentaire.

Walter K.
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They were very helpful at pickup

Connie B.
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Le client n'a pas laissé de commentaire.

Isauro V.
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Le client n'a pas laissé de commentaire.

Elaine T.
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They made it so easy

Eric H.
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Le client n'a pas laissé de commentaire.

Patrice T.
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The rep was very courteous and we got in and ot quickly. Thank you.

erik F.
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Le client n'a pas laissé de commentaire.

PAT D.
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Robert was a very efficient and helpful service representative!!

Breanne D.
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Le client n'a pas laissé de commentaire.

Kent S.
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Le client n'a pas laissé de commentaire.

RUDY V.
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Time stated closing time was at 5pm, showed up at 4:02 pm and then closed sign was up. The rep came out and let us in to help us but due to the system and his experience, he became very frustrated. Ended up taking about 30 or so minutes to complete the process.

Erika M.
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Le client n'a pas laissé de commentaire.

gaubabesa W.
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Le client n'a pas laissé de commentaire.

shannah c. | Expérience générale |
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Great storage facility!

Debbie H. | Expérience générale |
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Steve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎

BECCA M. | Expérience générale |
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Everything was great. The staff was very nice s d helpful

TIM C. | Expérience générale |
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Everything was good

Debbie H. | Expérience générale |
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Steve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.

Non reviews have been submitted for this location.

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