Customer service was excellent
THOMAS F
Customer Reviews for Local Lock It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I drove 66 miles total, and I was charged $65,34 for mileage per rental terms ON TOP of $66,25 for fuel, totaling $131,59 for transportation alone. $131,59 for 66 miles is absolutely ludicrous.
VANESSA WApp told us we could pick up at 730am but location did not open until 9. Keys were in lockbox outside but app would not give us the option to pay and get the code. This app is bad
STEVEN MThe after-hours drop-off instructions were clear(through the app), so it was an easy drop off. There were no personnel onsite to facilitate the drop-off, so they were neither "helpful" nor "not helpful". The office closes early (4pm) and opens late (9am).
Reid BThe transmission was slipping .. would not shift to reverse without numerous attempts
Danielle tPrompt & Professional
CRAIG WMy U-Haul rental on the Central Coast was one of the best I've experienced. Will, the rental agent, acted quickly and very professionally. I successfully reserved and picked up the truck online in under 90 minutes. Accessing the location was simple, and their rental truck and equipment options were unparalleled within a 25-mile radius of Paso Robles, California. I advise using this U-Haul center for your rental truck needs to ensure availability within 24 hours. Thank you team!
JERRY FEnsure vehicle is emptied and clean prior to putting it available to rent.
NOEL Hgreat customer service!! great explanation of rental and very helpful
IVAN HA rural location. But has quite bit of equipement
Eric FThank You Local Lock it and U-Haul. Everything was Awesome!!!
Douglas CWill is the best dude.: extremely helpful
WINTEMBERG GThe employee who checked me in was very kind very helpful and explain to me exactly what was expected on my half and what I needed to do while I have the vehicle and when I bring it back I would definitely recommend this facility to friends and family it was a smooth experience thanks to the guy that handled my transaction I give him a five star
Regina MThis is my favorite u haul location. Service is top notch.
PAUL LAwesome Experience! Uhaul came thru for me in a pinch once again.
MICHAEL P100 % recommended
Victor MGreat staff
DAVID HAll was good
MICHAEL MMy experience with this rental was terrible. The drop off location i selected when i made reservations would not take return. There were no drop off locations near where i live and had to drive an hour away from my house to drop off rental. When i was dealing with uhaul customer service rep she hung up on me after threatening to report the trailer stolen if if not returned to drop off location which was way out of my way. Not a good experience
JAMES EI dropped off after hours, so no interaction with personnel. Also, it's a bit out of the way for where I live.
JAMES PAwesome service. Staff is personable and a pleasure to work with. They always have plenty of inventory and this is always my first choice for Uhaul.
Paul LExcelente
LUIS AThe only negative was that I expected there to be four (4) wheel straps and there were only two for the front.
RANDALL SThe Local Lock It site is a HUGE storage yard, and we struggled to find a place to drop off my 6 x 12 trailer because there were so many trailers already there - I think the guy said over a 100? That being said, the site manager was courteous and helpful, found my work order promptly, and we were on our way.
JOHN HEverything went smooth. Easy pickup, easy dropoff!!
JONATHAN CThis location is extremely far out of the way and we passed half a dozen other places where we could have returned our trailer much closer to our home. Beyond that, it's a very sketchy location where I'm glad that I had my husband with me. Additionally, if you drop off a trailer 2 days earlier than planned I don't believe you should be charged for the full 5 days.
SHAYLYN Rhooking up the trailer was difficult because it was so heavy and there was no jack provided. Please consider providing Trailer jacks so that customers have a better outcome with no injuries. Merci.
gregory CWe were surprised that they were only open until 4 pm. This was not noted on the contract. It was not a problem because the app gave us directions to drop it off but it would have been nice to know in advance.
DIANA LIt allowed me to book at another location so I wasn’t prepared for transportation to this location.. U-Haul should post online clearly we here pick up will be at booking time
HEIDI MGreat friendly customer service, would definitely recommend U Haul!!
Ted HNo problems. Smooth check out.
TOMAS BThe employee was extremely friendly and helpful.
Stephen JFix your equipment. Have customer needs in mind while sending them miles away for pick up and drop off. Set standards for neighborhood U-Haul locations.
Vassili KWill is a very friendly and helpful young man.
JACQUELINE PWill.is awesome! Super helpful
MILES HIt was difficult to rent this trailer with out having to go out of the area.
Brent MThe gentlemen running things is solid gold! He is friendly, efficient, running from the yard to the office getting everything for everyone and all with a smile & a wave, WOW!! Give this man a raise, he's worth the work of 3 of todays workers…you better hold on to him, Thank you for all you do!!
TAMMY TA very professional, hard working and friendly young man helped us when we went to pick up the trailer.
Jacqueline PCostumer service was above and beyond tops.
PAUL HGreat location. I appreciate Uhaul.
Brian DGuys always great to work with. This is my preferred location.
david gThe 'self check-in' was a little confusing and convoluted at first but after we sorted it out it was fine. The concept is great, just needs to be simplified.
craig mWill was most helpful...Thank You!!!!
John LI had no problem with this location and owner. It was great. I have a problem with uh sup in general. I reserved a trailer a king in advance and they have it to someone else because they "needed it". I have to drive out of my way to pick up another one. Not good business.
Lee KFriendly guy, very helpful.
Pitts HAttendant very nice, out going and helpful.
Linda MI don't know who your next customer is going to be. So, I cannot predict their particular wants or needs for any improvements. If I consider them as people who will most probably be wanting all the very same things that I might be delighted to discover here on my next visit, then I would suggest the installation of a paved road-racing course possessing an even mixture of short and techical turns and chicanery, as well as long straights and sweeps for passing, all to challenge and advantage those who've chosen their arrangements to quickest navigate such things. I'd hope it to include variable scenery, undulating-terrain and a selection of appropriately-appointed cars to rent for those without. ...please. With or without all that, I'm still a future customer. Thanks for asking.
Thomas LThis place was curteous and clean....kind and efficient...would recommend to anyone wanting to rent to give it a try
david oNo problems used the self service drop off
KATHY MPassenger side blinker doesn’t work.
mark dThe guy working was awesome and helpful.
Thomas Cpick up location was to far from San Luis obispo
Robert sNo one is ever in the office. I moved out two months ago and still do not have my deposit back.
James O | Expérience généraleGreat storage facility!
shannah c | Expérience généraleSteve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.
Debbie H | Expérience généraleEverything was great. The staff was very nice s d helpful
BECCA M | Expérience généraleEverything was good
TIM C | Expérience généraleSteve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.
Debbie H | Expérience généraleVery efficient and polite staff
Privacy R | Premières impressionsDid not utilize the facility, cancelled the reservation for the truck and thought it also cancelled the facility.
Privacy R | Premières impressionsDelivery was timely.
Privacy R | Premières impressions