Évaluations des clients Local Lock It
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Témoignages des clients récents de Local Lock It
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Aaron S. le
Everything went great.
ROBERT L. le
one thing is not all customers have internet on phones.so dont ask the to tell you what time a truck is returned on there phone.
Ron G. le
I was told by an agent from uhaul on the phone that the truck I agreed to rent would be in Atascadero. Around 2 hours later I now had to go to Pasa Robles. I asked for an extra 100 free miles an the agent agreed for the extra drive. I didn’t receive all 100 free miles. Picking up the truck in Paso I switched to a smaller truck that I originally wanted and it cost more plus I waited about an hour for him to find the keys. I was told there would be a financial adjustment for my inconvenience but never received the adjustment???
MIKE M. le
When I arrived I was quoted a price 22.00 over the price on the phone to UHAUL. They said I would have to call them back myself over the descrepency. In the middle of calling the guy said he was. Is charging me the original price. I didn’t know where the breakdown was honestly. The guy was polite, friendly and hooked it up quickly though.
Stephen B. le
experience. Limited ours of operation is inconvenient.
Marcus R. le
Excellent service from start to finish!!!!
Kaylyn H. le
Place closed early couldn’t pick up fri - over charged us saying we used over 1000 miles and we used 32 miles - reimbursement was made but huge pain in the ass!
Glen J. le
Friendly easy drop off.
Robert B. le
Original drop off location was rude, rerouted me to another location
Terry K. le
Friendly and professional!
Diane T. le
I gave the location an "Average" rating just because of its location not being very convenient for me. The staff was excellent with the rental experience and assistance setting up the trailer.
Terry K. le
Make it clear that an after hours drop off of a trailer is acceptable on the door or front of the store. I was told the next day when I arrived in the morning a day later. I wasted time unnecessarily. That said, I was told for future drop offs. They were otherwise friendly and helpful.
Terry K. le
Closing at 4:30 is unbelievable.
Lora S. le
Well, the customer service agent that was there. Was kind, patient, knowledgeable, and was eager to help me and meet my needs. He gave me great advice. He’s definitely a keeper. I just didn’t like the location how far away is. And it was awkward getting there.
Marge p. le
The rep was disorganized . The trailer # did not match my paperwork, I was charged for it but when I went to return this trailer in Az , the trailer was not in your system. It took over 90 minutes to semi-straighten out this mess in Az.
Barbara F. le
Easy drop off using online return. We were able to complete our rental even though the drop off location was closed when we arrived.
Patrice T. le
Uhaul needs to dinally Complete the renovations to the office. It's not very inviting.
RUSH S. le
Good business as usual. Ryan B. Made sure he went above and beyond to get me going on the road. Ryan puts his customers first and never fails to offer the best customer service.
Randy C. le
second time we've rented from here, couldn't be easier!
Tim D. le
Excellent service!
Oris M. le
Great service
Linda B. le
Ryan is fantastic! He is professional. He remembers me by name. I really enjoy renting from this location.
LENORE B. le
Dropped off truck before closing, but office closed early. Called first thing in am to tell worker i would come in to check out truck together, if it needed anything. Clesning, gas, etc He said it was all good. Told him i didnt want to owe extra since it was early i could take care of it. He then proceeded to charge me for gas, wven tho it was at 3/4 when dropped off. Your curtner site was excellent. Paso drop off was a joke and i will not be using them again.
Juan JR N. le
Drop off was fast and easy.
robert l. le
This is the 3rd time in 3 weeks that I have rented a vehicle from you haul. Ryan has been so awesome. He is customer service oriented. The truck was ready to go right at 9 o'clock when I needed to be there and he had the heat on and it running for me and that was a very special blessing. Again come, great customer service.
Nat M. le
Great experience, good service. definitely recommend local lock it. Ask for Ryan.
Kaleb D. le
The young man that helped us was awesome. He provided us with excellent customer service.
Patrica H. le
I booked this online and was sent to Peterbilt up having never received a note otherwise. Peterbit had no idea why we were sent there and I was redirected by Peterbilt who helped tremendously, to the Monterey St. office where were met by Ryan who took care of all all our needs very professionally. He was likable, knowledgeable, and took the time to find the lowest rate. I returned the next day and was met by I believe the owners, who were equally accommodating as I needed to rent another smaller van the next day. I would highly recommend Local Lock it. They are on top of their game and not far from Paso Robles. Very easy to access.
robert l. le
This is the 2nd time I have rented in the last 2 weeks. Ryan was fantastic and I'm renting another vehicle next weekend. Great service and great equipment. Blessings Bob Limone
Jim S. le
Very friendly
DAVID C. le
Not a thing. Ryan Baldwin was especially helpful.
Mark S. le
Very good rental experience. Exceeded our needs, very courteous. All good!
Kevin H. le
This is my local Uhaul. Great people.
Jerry C. le
They were very friendly and accommodating. The issue I had was the operator constantly calling me for times and updates. I would rather just deal solely with the vendor at the location
Andy S. le
Ryan was extremely helpful and friendly. He made the whole experience very pleasant for us.
John C. le
No comment!
dustin w. le
Great service all around.
shannah c. le
Great storage facility!
Dan V. le
Ryan was a great help. Great service all around definitely coming back and would recommend him to anybody i know.
thomas b. le
I worked with two people who were helpful, sincerely, not pushy. He warned me how picky dents on the truck are but I declined insurance. I dented it; small but most obvious one to date. Instead of I told you so, they were supportive, helpful, and advocated for me with their underwriter.
Alexander C. le
The owners of the location were extremely helpful and flexible with the truck drop off. Absolute APLUS customer service!!!
scott f. le
Young man at counter was really helpful and friendly. Thanks a million
Brian C. le
Great service!
LAWRENCE LEONARD L. le
Service rep was friendly and thorough.
clayton r. le
Really easy and fast pickups fast drop offs. Really nice
clayton r. le
Very nice
Diane W. le
Great and friendly service. Very helpful and knowledgeable.
RUSH S. le
Friendly gal at the front desk was very helpful and informative. The whole experience was quick and hassle free. I'll definitely return to use Local Lockit Uhaul on Monterey Rd Paso Robles services. Thanks folks.
Mitch B. le
They went above and beyond to help with a long one way haul, great people.
lorena l. le
Don't rip people off for turning your truck in (on time) again. You took advantage and that was entirely unfair. I will never recommend you to anyone.
SAMER M. le
Ryan was great and helpful. Thank you
Casey G. le
It was far out of town which added on lots of mileage, but it was the only one available so I had no choice. Also there were multiple people checking in at the same time with only one person to help (not his fault) so I had to wait a while when picking up.
Randy C. le
The whole experience was outstanding! Staff was friendly and helpful, explained everything completely. The pickup was almost new and very comfortable. I will rent here again!
Debbie H. le
Steve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.😎
BECCA M. le
Everything was great. The staff was very nice s d helpful
Rick S. le
Thanks for having a standard size pickup with trailer hitch available to rent. Back-up camera was awesome for hitching up trailer. Steve was great and very helpful as well.
TIM C. le
Everything was good
Debbie H. le
Steve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.