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vicente quinteros
Customer Reviews for Local Lock It
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Will was super friendly, helpful, and knowledgeable. Can't think of anything additional you could have done unless you provided food and beverage...lol.
AGNES ARVIZUThe employee was extremely helpful.
Ken RomeroI had a 20ft truck rented and when we went to pick it up it had changed to a 15ft. We had to call U-Haul and find another truck somewhere. I had an email that said we are guaranteeing you a 20-foot truck. Very Disappointed!
Anne Barbingreat friendly help.
Eric VaughnThe lead at the front desk was very helpful and friendly and got us on our way quickly. Highly recommend this location over others in the area.
CHARLES MILLERI was never told I needed to fill out the tank to the same amount that it was when I drove it. I told the U-Haul assistant I was going to drive it 75 miles so he gave me the final price. ( or I thought so) I just received the adjusted bill and besides getting charged $18,85 for fuel I also got charge an extra $30.
John RooneyWill was EXCEPTIONAL!!! He was friendly, easy going and super helpful, the entire process from booking to pickup Hang on to him, people like him are hard to find!!
ALLYSON MAGDAVery easy for drop off they inspected the truck to make sure we did not forget anything under the seats on the floorboard, etc.. Very nice people.
Christina FerreriaGood and friendly
Dickson OnwumaThe pickup and drive was quite good. The drop off was something I will never do with UHAUL again. Dropping off at a location that is seedy and a last minute change from UHAUL and not us with no parking and answering a bunch a questions on a phone app was NOT pleasant. I wont accept a last minute change like this again although, like I said, the pickup and drive were good.
Leona DarnellGo over and inspect all your trailers. Tire was bald and would not be safe to drive. The tow straps were worn down and wasn't comfortable with hauling. Not a good experience.
trina domenghinaWish I could remember the guys name but he was very friendly and helpful. I was returning a rental close to closing as u can get and needed a different rental asap and he got it done for me quickly and helped me figure out the smartest rental for what my plans were. Merci.
Jennie Farrarcheck the fender lights
saul torresMake good on your promise for the truck we ordered!
Lisa GizaraThe gentleman I rented from , I think his name was Will or Bill was very friendly, had me in and out in minutes. Wonderful employee you have there. Thanks Ron
Ron HodgeDropped off after hours
Robert OrlandoVery good
susan duartyDropped off after hours
Cole HarveyHelpful and professional
JAMES GLASSFortunately it is a large location. The guy was super helpful and friendly despite having many of the same trailer that we were dropping off. I think U-Haul needs a method to redistribute the inventory piling up in one location, but that is not owner/manager's problem, so no slight on him :)
Jenny VahlstromThe guy working the desk really knows his stuff and was very happy with his service
Miles HanshawNo one on site. Appeared to be an overflow lot.
Devin Minnichnice helpful
Mike JangaardThe location for drop off was deserted. No one was around and it was 10 or after. A sign said they would be back in 30 min. After waiting for 45 we left the trailer right by the door and then filmed as we detached the trailer. We also filmed the trailer information. Very strange behavior for a business.
Sadie Le ClereDropped trailer early morning before opening. Lest voicemail about tire which continued to lose air
LEIGHTON READNothing, staff was knowledgeable and courteous. Excellent service.
jerry polkHours of operation seems late when people are trying to move sooner than 9am.
HERBERT MATTOSEverything works great
Kelly eastI only say that I recommend an excellent service
gustavo martinezI rent there often. I love it. Hope I can get the real pickup truck for harvest.
FRANK BLUMLINGAgain very helpful and very friendly
Pamela BrillThe site was closed when we dropped off trailer.
Barbara GatlinNothing to improve. This location is awesome. Everything is great . five star service
martin saenzI had to drive about 45 min. from my house to the pick up location.
Jeffrey CentoniThe people were helpful, but we did not make our reservation for this location. We had to come 30 minutes to get the equipment, that was frustrating and started the day off on the wrong foot.
Chritopher GerberVery helpful staff
Peter JonesVery friendly staff at paso location. Tight opening hours schedule
NICOLAS SABAWent above and beyond in customer service, and provided a reliable and quality product. Merci.
Wendy HollandVery friendly and polite service!
Mark TibbettsThat the vehicle be clean before pick up, but it was good what I needed it for. Excellent customer service.
Daniel LaraEasy pickup and dropoff
Micheal Santa CruzIt was closed by 4 pm.
NICOLAS SABAGreat guy and cordial
martin saenzGreat service, Thanks!
ENRIQUE VARGASI have found with past equipment rentals that tire pressures are usually way off. Shouldn't be renter's responsibility to go find air. Also, some of the moving parts like the jacks that raise and lower equipment are very difficult to use and would greatly benefit from some lubrication once in a while.
ROBERT SCHWARTZHave dropped-off here twice and no one is in the office during listed business hours. That said, the U-Haul on-line check-in seems to work fine.
COLIN ROBSONI paid for an extra day in case I ran into problems , I did not have any problems and returned the unit as was in the original contract but will not receive a refund for the extra day . Joe consumer gets hosed again
Jack RhoadesService was great 👍
Robert AlarconSuper employees & experience !!!
David BrennanIt was a drop off when closed. My only comment is the tailor is heavy to lift off. If there were some kind of lift assist on site would be helpful. I left it full of cardboard and got a call regarding. The staff was supper helpful Great job.
Tony MastrangeloNo one is ever in the office. I moved out two months ago and still do not have my deposit back.
James Odam | Expérience généraleGreat storage facility!
shannah cook | Expérience généraleSteve was amazing! He was extremely patient and helpful throughout my entire storage and moving experience. He exemplifies perfect customer service.
Debbie Heilman | Expérience généraleEverything was great. The staff was very nice s d helpful
BECCA MANN | Expérience généraleEverything was good
TIM CAMARATO | Expérience généraleSteve was so helpful and understanding of my questions. He really is a pleasure to do business with. I received excellent customer service from him.
Debbie Heilman | Expérience généraleVery efficient and polite staff
Privacy Request | Premières impressionsDid not utilize the facility, cancelled the reservation for the truck and thought it also cancelled the facility.
Privacy Request | Premières impressionsDelivery was timely.
Privacy Request | Premières impressions