No parking for customers when renting van. Crappy neighborhood, would not want to park on street. Should be listed when renting!Warren H.
Customer Reviews for Lock & Leave Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Placentia, CA 92870
(On Richfield just south of the railroad tracks)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - sam : 9h am à 5h pm
- Dim : 10h am à 4h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Clean inside of vehicles betterMichelle R.
Thanks to Walter. He's done a fantastic work and so professional and I friendly!Hussain A.
Le client n'a pas laissé de commentaire.Ralph S.
Le client n'a pas laissé de commentaire.Jeffrey P.
So easy..truck was super clean and the property manager was friendly.Linda M.
The van was clean, and the check in and out process was smooth; however, I was told that I could not park on the property because since it was not a primary U-Haul location, parking was reserved for customers who are using the storage facility, therefore, I would not be able to park my care on site. I had the option to either park my car in the residential areas or at the gas station, neither of which I felt fully comfortable with, for fear of being towed. Although the agent stated that no one had had issues before, it is still something that I wish I knew ahead of time, because I would have chosen another location.Kathryn V.
Le client n'a pas laissé de commentaire.Paul G.
Le client n'a pas laissé de commentaire.Matthew N.
Le client n'a pas laissé de commentaire.Jessica D.
Easy rental in a short notification time!JEANNIE R.
Le client n'a pas laissé de commentaire.Deborah C.
Le client n'a pas laissé de commentaire.Tim W.
The staff at lock n leave were very helpful and friendly. Just wish they had bigger trucks at their location.Dannessa G.
Le client n'a pas laissé de commentaire.David L.
Le client n'a pas laissé de commentaire.Pamela S.
Clerk was so nice and efficient ! ThanksJane Oyervides F.
Provide parking while using the uhaul. Excellent customer service.CHRISTIE S.
Very efficient location. Much appreciated!gary M.
Le client n'a pas laissé de commentaire.MICHAEL T.
James was very friendly and even put folly in my car. Thanks againMercedes M.
Nothing that I can think of. The staff was friendly and helpful.Mike S.
Outstanding customer service!MATTHEWTREVOR D.
Le client n'a pas laissé de commentaire.Thomas M.
The truck was dusty inside and I had to park my car 2 blocks away even though there was a parking area and I was only renting for 4 hours. No exceptions is what I was told. The only upside is that the staff was friendly.BLANCA A.
Le client n'a pas laissé de commentaire.STACEY S.
The location was very pleasant to deal with and helpfulHAROLD C.
Le client n'a pas laissé de commentaire.Randy E.
The gentlemen in the office was very friendly and helpful. I was very happy with the service. MerciTERRY L.
James was very accommodating and super nice, very fast and easy rental. If I need any rental equipment in the future, he's my guy and Uhaul is my place.JAMES F.
We had an extremely smooth rental process for a U-Haul Cargo Van. I would highly recommend them!!!CINDY L.
Nothing to improve on:David L.
Regretfully, the rented van cargo area was dirty, including dirt and rat droppings and the outside needed to be washed. due to filthy windows. I cleaned the interior front and back and washed it so I would not be held responsible for its previous condition. Besides that it was a great vehicle, plenty of power to haul a cargo and a GREAT A/C to keep driver/passenger comfortable.Joseluis T.
The receptionist I'm not sure if her name is Rachel. She was very courteous and very nice. I wish we could all be the same with customers.YANAL Y.
James at Lock & Leave Storage was professional and very nice and helpful. He made the truck rental so easy and pleasant that I will remember this as my go-to place to rent a truck!Michele C.
The man the help me was awesome he made the whole experience 1000 easier!!!PAMELA I.
There is no parking for UHaul customers. I was told to park at a gas station or park a block away. UHaul locations need parking, not expect customers to walk across busy streets and major intersections because the location has no parking assigned for UHaul customers, only their other storage unit customers.ROBERT B.
Sooo...we got a seemingly good uhaul truck and drove to Bend OR in one day on 6/1/2021. A long day of driving and all was well. We parked truck in the driveway and the next morning off-loaded the rest of the items. But overnight a gas leak had developed and was streaming out from underneath. When we drove it to the Bend location the person who check me in said the gas leak was a patch job that had deteriorated and was "sketchy" for us to be driving it. I have to rate the Placentia location as "Poor" because they should have known there was a patch job and warned us or taken the truck off-line. My partner and I, in retrospect, felt endangered or at the minimum we might have had to call UHaul for another truck from the road. Thankfully these things did not happen.GEOFFREY G.
Le client n'a pas laissé de commentaire.IRMANICOLE L.
Le client n'a pas laissé de commentaire.JEANNIE R.
i was pleased with the location overall. the young lady that helped me when i checked it out was very nice and professional.SHIRLEY S.
Le client n'a pas laissé de commentaire.ELISE K.
The customer service was outstanding. Very friendly on site manager. This is how customer service should be.Deborah A.
Le client n'a pas laissé de commentaire.Julio L.
Le client n'a pas laissé de commentaire.Robert C.
Le client n'a pas laissé de commentaire.cesar M.
Le client n'a pas laissé de commentaire.LEONARD S.
Le client n'a pas laissé de commentaire.DOUGLAS B.
everything goodDongeon L.
The dealer was great, I will not use U-Haul again however. They changed my reservation from 9am to 10am Which I don't have a problem with. However, the day I went to pick up the truck there was a system shut down for U-Haul. I waited over two hours to get my truckSung Jun P.
Le client n'a pas laissé de commentaire.Richard K.
Le client n'a pas laissé de commentaire.Wei X.
Le client n'a pas laissé de commentaire.Michael G.
Nothing to change everyone I can into contact with was greatnicole L.
Le client n'a pas laissé de commentaire.Sheraz M.
James was the best and professional. We were very happy with the serviceJana E.
Le client n'a pas laissé de commentaire.Richard S.
Super pleasant helpful knowledgeable and process took less than 10 minutes. Merci.Christina R.
Le client n'a pas laissé de commentaire.Linda W.
Fix the design flaw for the gas tank on the truck I used. Putting in gas caused the gasoline to bubble up and shut off excessively. It's dangerous.Caroline D.
Le client n'a pas laissé de commentaire.Amir K.
When I received the blankets they were not folded. I even had to go back and ask for all the items I rented. The next day I get a call saying the blankets aren't folded it will be an extra $25. Don't go to this location it is the actual worst.Elysse V.
Arrive at the location at 9AM and the office was closed. Guy arrived at 9:30AM and I asked what time are they supposed to open. He said annoyingly that he had to drive all the way from San Bernardve a ino. I didn't say anything and asked myself why should that be my problem. I told him I have a reservation and he responded "reservation for what?" Needless to say the guy hates his job and extremely rude. He's oblivious to the meaning of customer service. Customers pay for his salary and he should move on to another job that he'll more interested. I'm not going back to this location again.Ferdinand A.
Veronica is a very nice person.Ira P.
Customer service was great, the rental process was easy and streamlined and the moving truck was clean and in good condition. Overall....great experience!Randy E.
Le client n'a pas laissé de commentaire.Luis G.
I had to wait over an hour for the place to open. They were suppose to open at 9 instead someone didn't show up till 1015. I don't have time to waste sitting around for people when it's their job to be on time. If I was late I would have been charged an extra day. It's only fair I'm reimbursed for my troubles.Jonathan N.
Le client n'a pas laissé de commentaire.erika G.
Le client n'a pas laissé de commentaire.Lora R.
Le client n'a pas laissé de commentaire.John S.
The Lady here was very helpful and friendlyGeorge D.
Le client n'a pas laissé de commentaire.Mary Beth C.
Was not happy with mileage charges. I live in orange asked fir a van in orange they assigned me to Placentia because no van avail was in orange. This is not fair.terri V.
Le client n'a pas laissé de commentaire.Allan R.
Le client n'a pas laissé de commentaire.Leslie S.
Le client n'a pas laissé de commentaire.Darren B.
Le client n'a pas laissé de commentaire.Bill J.
Le client n'a pas laissé de commentaire.Kris G.
Le client n'a pas laissé de commentaire.Paul V.
Le client n'a pas laissé de commentaire.Mary C.
Having the truck at the storage unit was VERY convenient! MerciTrudy T.
Le client n'a pas laissé de commentaire.Nelson A.
Le client n'a pas laissé de commentaire.Tessie S.
Le client n'a pas laissé de commentaire.BRENDA B.
I love the staff at this location! I've been there twice this month & received amazing service! Vehicles were clean & well maintained but outside could use a wash. Overall, great experience!Soni V.
The truck that we rented was dirty,they should be cleaned more. And when returning the truck the clerk did not have change when we paid cash.Other than that it was all a great experience.Anne F.
Le client n'a pas laissé de commentaire.Bill G.
Renting a truck was very easy at this location. The staff was very pleasant. I will recommend them to people I know! Thx TracyTracy R.
Le client n'a pas laissé de commentaire.MARY C.
The most expensive rental on the planet. If need be, steal a truck and deliver your stuff before paying this company. Keep in mind, the company sets the rates not the vendor - and this is the case here. Good rental people and staff and accommodated me wonderfully - but the cost was high. Very high.Richard C.
Le client n'a pas laissé de commentaire.john K.
Le client n'a pas laissé de commentaire.craig D.
Le client n'a pas laissé de commentaire.John H.
Le client n'a pas laissé de commentaire.qi L.
The customer service could be more friendly and helpful would be nice. It just feels like the customer service was just enough to be helpful but not anything more than that.Daniel D.
Le client n'a pas laissé de commentaire.Thomas W.
No improvements necessary! Service was wonderful and easy. MerciTWYLA R.
Le client n'a pas laissé de commentaire.Phuong C.
The Gal who helped me at the front desk was amazing!!!josh S.