Le client n'a pas laissé de commentaire.Sondra S.
Customer Reviews for Lock Box East
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Longview, TX 75601
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 9h30 am à 5h30 pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn't get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!LISA S.
Friendly lady.Bill P.
Le client n'a pas laissé de commentaire.Shannon O.
Le client n'a pas laissé de commentaire.Vernon B.
Le client n'a pas laissé de commentaire.Willaim C.
Hire a new person.GARY H.
Le client n'a pas laissé de commentaire.CHAR S.
Le client n'a pas laissé de commentaire.Dennis S.
I had a bad experience with the uhaul truck the steering wheel vibrating a lot they don't do maintenance to the truckshumberto M.
Le client n'a pas laissé de commentaire.RICHARD K.
I had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.Pam R.
Le client n'a pas laissé de commentaire.Thomas A.
Maybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.Paul K.
Friendly, VERY helpful and super fast!TANYA A.
Love UHaulâ€¦. Always on their game regardless of which location we use!Becky W.
Le client n'a pas laissé de commentaire.Chad W.
Le client n'a pas laissé de commentaire.GEORGE W.
Had zero contact with drop off location. Lady I called at Uhaul.com was extremely helpful.Taylor J.
Cod babe used some help disco necting the trailer.VERNER R.
Le client n'a pas laissé de commentaire.BERNADETTE D.
Very friendly staffNemuel O.
Le client n'a pas laissé de commentaire.Marshall G.
Make sure the mileage on the vehicle is right to avoid problems.Charlene H.
Key Box wasn't mark, so I had to guess and try different boxes with code till got right box! 3 boxes were labeled, then the rest blank? Easy Fix!!!Kareyn G.
Le client n'a pas laissé de commentaire.STEVEN B.
Had to wait to check back in as no one was in the office during business hours Reserved two dollies they don't have any at that location.Lee H.
I booked my rental online, the employee did not understand the payment situation and tried to charge me more. It's a good thing that I knew how to hook up the trailer because she had no idea how to do it!JAMIE F.
Le client n'a pas laissé de commentaire.DEBORAH D.
Le client n'a pas laissé de commentaire.DEBORAH D.
Le client n'a pas laissé de commentaire.remington W.
I would not reccommend U-HAUL at all. Made a reservation to pick up at 8:00 and the store didn't even open until 9! Then they said my rate was weekday and not weekend rate WELL that's what my confirmation stated- if you have any other moving options; PLEASE USE SOMETHING OTHER THAN U-HAUL ; finally left town at 9:15! Moving is stressful enough but when you add incompetence to that ; it's even more stressful; I'll choose some other service next time!Larry W.
Was a bit confused when I was told I didn't check out online when returning the u haul. I wasn't told I had to sign in or log in to check in. I was just told to drop the van back before three pm and put the key in the drop boxMark M.
My Overall experience was very friendly and professional! Thank you so much, and keep up the good work.AVA M.
Fast and efficient check out and great customer service today.ANNETTE C.
Le client n'a pas laissé de commentaire.Brian D.
Le client n'a pas laissé de commentaire.CHEYNA K.
Hi! Please warn the customer that there will be several questions sad proof required upon returning. I drove to the drop box and back to the truck for new pics like 3 times because I was unaware the questions kept coming requiring pics. Also if someone doesn't have a phone or smart phone they wouldn't be able to do this. Otherwise great service!Christina S.
Some of the uhaul locations need to be a little more educated in the system. They had us running in different directions and in had ro cancel reservation and make new one due to 0,9 shitt on my cardKenneth W.
The place wasn't the problem or was uhaul that inconvenience the whole time that put my behind 2 hoursAkasha W.
Le client n'a pas laissé de commentaire.Eric B.
Le client n'a pas laissé de commentaire.richard P.
U-Haul representatives were very unorganized and sent me to multiple locations to pick up my truck, to find that it was ultimately at the first location and still the wrong size truck. Very stressful and time consuming, in which we did not have.Austin G.
Le client n'a pas laissé de commentaire.JAMES W.
all was perfect, easy drop offTodd Z.
Le client n'a pas laissé de commentaire.Curtis W.
Let uhaul know they a truck when they come in to work the next day so that the order can be closed.Rosiella C.
Le client n'a pas laissé de commentaire.Steven C.
The employees where I picked up the truck were very nice and helpful. However, my pick up location was changed without my knowledge so I went to the original place first. For my drop off location, I was sent by you employee to a place that was no longer in business. I took the truck to the nearest town for drop off and it was a hassle to drop it off there. I was going to be charged for taking it to a different drop off. Your employees need to get it together with these issues I've mentionedEileen M.
Le client n'a pas laissé de commentaire.David W.
Very good staff. At times understaffed due to busy customer use at timesAnderus B.
Le client n'a pas laissé de commentaire.Edwyn C.
Le client n'a pas laissé de commentaire.Elizabeth S.
Le client n'a pas laissé de commentaire.Kathryn D.
Le client n'a pas laissé de commentaire.Cindy T.
Le client n'a pas laissé de commentaire.Ricky H.
Cheyenne was the person who handled my pick up. He was very friendly, helpful and professional. He made sure that i understood everything and he was very efficient.Sherrie G.
Le client n'a pas laissé de commentaire.Karen T.
Le client n'a pas laissé de commentaire.RAYMOND B.
Le client n'a pas laissé de commentaire.WADE E.
Very rude. Double charged meKirk M.
This location was the location I said the trailer would be dropped off at online when the trailer was reserved. It was dropped off her almost 12 hours before my return time. However the next day I was contacted by a totally different UHaul place asking where their trailer was. Total disorganization!Joe V.
Le client n'a pas laissé de commentaire.Christopher G.
Le client n'a pas laissé de commentaire.barbara M.
I was there almost 2 hours, i left double charged amd without a dolly that i paid for. Horrible experiencerenicker P.
Le client n'a pas laissé de commentaire.Caleb D.
Charged 32 dollars when I only put 4 miles on the truck. IT IS A TOTAL AND COMPLETE RIP-OFF OF CRIMINAL PROPORTIONS. WILL NEVER USE U-HAUL AGAIN AS IT IS A CRIMINAL ENTERPRISE!Gary S.
Le client n'a pas laissé de commentaire.Michelle M.
Le client n'a pas laissé de commentaire.debra J.
The location was fine but when I called to reserve before picking up the lady put the insurance on my bill without asking me and when I got to the store, the lady there could not remove it. I really don't appreciate the reservation lady not asking about that. Moving is already costly so I'm trying to get the best deal for my money. The lady in the store was very friendly and helpful tho.melissa S.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.Mark P.
Cubbby hole in Eastman road refused to take the trailer. Said they didn't have room for it and there were 3 spots open. Took to lock box and the parking lot was almost empty. They tried the same but I refused to leave as I pointed out the contract said I can drop off at any location I wanted. So they agreed finally and I dropped off the trailer.william S.
Le client n'a pas laissé de commentaire.KATY W.
Le client n'a pas laissé de commentaire.william N.
Le client n'a pas laissé de commentaire.Chuck I.
Le client n'a pas laissé de commentaire.Najee C.
Your staff was very friendly and accommodating. Ty is the rep I dealt with and he was informative and responded with a great sense of urgency. There was also a lady there and both of them were very nice-refreshing experience.STACI P.
Le client n'a pas laissé de commentaire.Jasmes H.
I paid cash for my rental up front and had to give them my debit card info incase anything happened to the trailer (which was returned in the same condition it left in) needless to say even after paying cash, my card still ended up being charged even after I was assured it would not be.SIERRA C.
Le client n'a pas laissé de commentaire.Timothy L.
Stood there for 15 min with 3 employee's there and not one of them spoke one word to me. They were helping another customer. Never acknowledged that I was even there. once the customer was finished they took care of me. Would at least acknowledge that there is someone else in the office. Again, there were 3 of them thereMichael G.
Le client n'a pas laissé de commentaire.james S.
Le client n'a pas laissé de commentaire.GARRETT T.
Le client n'a pas laissé de commentaire.Rick T.
Le client n'a pas laissé de commentaire.YAW A.
The truck is a driving hazard if it's raining. Was driving on the highway in torrential rain and water was spraying on me inside the cab, just above where the seat belt connects to the wall from under the plastic cover. Ice cold water drenched my shirt and soaked the seat belt. Distracted driving to say the least.David P.
List this location on UHaul's web site as a possible drop off location. Very friendly and helpful people work at this location.Richard J.
Le client n'a pas laissé de commentaire.Roger B.
Le client n'a pas laissé de commentaire.JON C.
Le client n'a pas laissé de commentaire.donald M.
Le client n'a pas laissé de commentaire.traci H.
Le client n'a pas laissé de commentaire.RexAnn M.
Christie greeted me with a smile, and was most helpful with unloading the trailer. Her upbeat personality made me feel very welcomed, and I will definitely recommend them to everyone.Amanda S.
Trailer smelled like spoiled asparagus but was clean....customer service was excellent at locationTerri M.
Great staff!Steve P.
Le client n'a pas laissé de commentaire.Samuel M.