Customer Reviews for Lock Box East
(Concessionnaire U-Haul dans le voisinage)

241 évaluations

1700 E Marshall Ave   Longview, TX 75601
(Eastman Rd)

(903) 758-7437

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(903) 758-7437

1700 E Marshall Ave
Longview, TX 75601
(Eastman Rd)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h30 pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 5/30/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
2

Dropped off before they opened went back when it was open to pay she said that I didn't return the uhaul there even though I did sent me down the road to the other uhaul just to call me back and say she found the paperwork and to turn back around to take care of my payment. It's not in a good area and really didn't care to be in. But ro waste my time running around with the gas prices we have is crazy.

Leesa W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danielle P. 
Évaluation :
4

The location is just not in a great area of town, especially for an after hours return.

Sarah B. 
Évaluation :
2

The two Equipment dollies I reserved were not available and I was not told until after I arrived. We had to find a second location and create a second order basically creating a lot of confusion for us to return the truck and then the equipment dollies. I was told to return the truck to one location and the equipment to a second location, neither of the two being the location I originally chose when I made the reservation. The location is fine but Uhaul is making things too confusing and difficult for people and it took way too much time to resolve this.

Layna W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harold J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Suzette W. 
Évaluation :
2

Personnel weren't very helpful. The location didn't have any space to maneuver a 20' truck with a car trailer. They asked me to try a reposition the truck and unhook the trailer myself and had no space to do so. Totally unprofessional.

CRAIG G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roy E. 
Évaluation :
3

the yard is too small, hard to get the trailer in

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VANNESSA S. 
Évaluation :
5

The attendant was flexible. After looking at the hitch on the assigned trailer I requested a different trailer with an updated hitch. The attendant made the change without complaint.

Thomas L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

daniel P. 
Évaluation :
5

Check in on phone was difficult.

SAMMIE H. 
Évaluation :
5

Top notch service. Would recommend Uhaul to anyone that needs to move their household items

Larry B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Matthew S. 
Évaluation :
1

First: I had an appointment to pick up at 10am there was no one in the office at that time the message on the door said called I called numerous times it took me calling uhaul corporate to get someone to the door secondly the lady would not allow us to give her exact change said it would be easier to break a bill which I now know why as she kept $20 of my change which no big deal I guess she needs it more than myself if she is willing to steal from a customer thirdly when we went to connect the trailer to the vehicle the guy told us a five prong connector was needed got one out of the vehicle and it was four prong they didn't have any at location had to go buy one and come back argued about those being the standard connectors when the driver of the vehicle is a professional truck driver and handles trailers all the time so yeah this location needs to be SHUT DOWN and take their contract to the one further up the road by Taco Bell. Those people are amazing this location will never in my life get any business from myself or anyone I know! I'll drive a hour the other direction for something before ever visiting these idiots again!! I hope they spent my money wisely as well cause karma isn't pleasant!

Curtis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda C. 
Évaluation :
5

The rep in east Texas was great also. I had to keep coming back asking questions and she was kind each time. Definitely a patient person.

Marlo R. 
Évaluation :
3

When we dropped the uhaul off they did not explain much to us about the cost for dropping it off at the wrong location. Nor did they help solve the solution.

Riley K. 
Évaluation :
3

Tell the customer the specific return time so they do not get charged extra fees.

CARISSA G. 
Évaluation :
2

This location was not helpful in resolving my late fee issue. Not happy with U-Haul at all.

Richard T. 
Évaluation :
3

The after hour drop off needs to be synced better online. Otherwise the experience was a lot better than the pickup

Roschell W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANK K. 
Évaluation :
5

Very good counter person. She was very helpful and friendly and smiling.

joseph W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HARRY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIM B. 
Évaluation :
1

Call me asap

Colleana M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Salvador G. 
Évaluation :
5

Renee and her assistance were very courteous and helpful. This was the first time I rented a U-Haul and I was apprehensive. Renee's calming voice made it easy for me and I appreciated that. Merci.

Audrey H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sondra S. 
Évaluation :
1

The van was so dirty it took 3 hours to clean. After this location having me wait an hour after checking it out to me to clean it I was never given an inspection report. I inspected it found the tire almost flat. I was told to drive it to another location to have them fix it. I didn't get the van until almost 6pm. And when I went to drop it off at my original location after waiting 30 minutes there was told I had to go to this location. I never chose this location. It took forever to do the online check in. And I was charged an extra day!!

LISA S. 
Évaluation :
5

Friendly lady.

Bill P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shannon O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vernon B. 
Évaluation :
4

S.O.

ANETHRA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Willaim C. 
Évaluation :
1

Hire a new person.

GARY H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

CHAR S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Dennis S. 
Évaluation :
2

I had a bad experience with the uhaul truck the steering wheel vibrating a lot they don't do maintenance to the trucks

humberto M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARD K. 
Évaluation :
2

I had a 4:00 pick up time and there was a sign on the door stating employee was on sight and would be back soon. I called the number listed - no answer - transferred to call center after waiting on hold for several minutes. All they could do is take a message. I waited for employee to return almost 30 minutes later. No excuse. No apology. The truck was filthy and smelled awful. Drinks had spilled in containers and the steering wheel was sticky.

Pam R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas A. 
Évaluation :
5

Maybe answer the phone (LOL) but it was a holiday weekend. When I went in, however, the folks were very friendly and helpful. The app is better than it used to be for renting/picking up and returning. Makes it all easier.

Paul K. 
Évaluation :
5

Friendly, VERY helpful and super fast!

TANYA A. 
Évaluation :
5

Love UHaul…. Always on their game regardless of which location we use!

Becky W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chad W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

GEORGE W. 
Évaluation :
4

Had zero contact with drop off location. Lady I called at Uhaul.com was extremely helpful.

Taylor J. 
Évaluation :
4

Cod babe used some help disco necting the trailer.

VERNER R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BERNADETTE D. 
Évaluation :
5

Very friendly staff

Nemuel O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Marshall G. 
Évaluation :
2

Make sure the mileage on the vehicle is right to avoid problems.

Charlene H. 
Évaluation :
5

Key Box wasn't mark, so I had to guess and try different boxes with code till got right box! 3 boxes were labeled, then the rest blank? Easy Fix!!!

Kareyn G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN B. 
Évaluation :
5

Nothings

Janey M. 
Évaluation :
3

Had to wait to check back in as no one was in the office during business hours Reserved two dollies they don't have any at that location.

Lee H. 
Évaluation :
3

I booked my rental online, the employee did not understand the payment situation and tried to charge me more. It's a good thing that I knew how to hook up the trailer because she had no idea how to do it!

JAMIE F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

DEBORAH D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

remington W. 
Évaluation :
1

I would not reccommend U-HAUL at all. Made a reservation to pick up at 8:00 and the store didn't even open until 9! Then they said my rate was weekday and not weekend rate WELL that's what my confirmation stated- if you have any other moving options; PLEASE USE SOMETHING OTHER THAN U-HAUL ; finally left town at 9:15! Moving is stressful enough but when you add incompetence to that ; it's even more stressful; I'll choose some other service next time!

Larry W. 
Évaluation :
4

Was a bit confused when I was told I didn't check out online when returning the u haul. I wasn't told I had to sign in or log in to check in. I was just told to drop the van back before three pm and put the key in the drop box

Mark M. 
Évaluation :
5

My Overall experience was very friendly and professional! Thank you so much, and keep up the good work.

AVA M. 
Évaluation :
5

Fast and efficient check out and great customer service today.

ANNETTE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

Rien

CLEORNIS F. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

CHEYNA K. 
Évaluation :
5

Hi! Please warn the customer that there will be several questions sad proof required upon returning. I drove to the drop box and back to the truck for new pics like 3 times because I was unaware the questions kept coming requiring pics. Also if someone doesn't have a phone or smart phone they wouldn't be able to do this. Otherwise great service!

Christina S. 
Évaluation :
3

Some of the uhaul locations need to be a little more educated in the system. They had us running in different directions and in had ro cancel reservation and make new one due to 0,9 shitt on my card

Kenneth W. 
Évaluation :
3

The place wasn't the problem or was uhaul that inconvenience the whole time that put my behind 2 hours

Akasha W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Eric B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

richard P. 
Évaluation :
4

U-Haul representatives were very unorganized and sent me to multiple locations to pick up my truck, to find that it was ultimately at the first location and still the wrong size truck. Very stressful and time consuming, in which we did not have.

Austin G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES W. 
Évaluation :
5

all was perfect, easy drop off

Todd Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Curtis W. 
Évaluation :
3

Let uhaul know they a truck when they come in to work the next day so that the order can be closed.

Rosiella C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven C. 
Évaluation :
5

The employees where I picked up the truck were very nice and helpful. However, my pick up location was changed without my knowledge so I went to the original place first. For my drop off location, I was sent by you employee to a place that was no longer in business. I took the truck to the nearest town for drop off and it was a hassle to drop it off there. I was going to be charged for taking it to a different drop off. Your employees need to get it together with these issues I've mentioned

Eileen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David W. 
Évaluation :
4

Very good staff. At times understaffed due to busy customer use at times

Anderus B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Edwyn C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elizabeth S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kathryn D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricky H. 
Évaluation :
5

Cheyenne was the person who handled my pick up. He was very friendly, helpful and professional. He made sure that i understood everything and he was very efficient.

Sherrie G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Karen T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAYMOND B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WADE E. 
Évaluation :
1

Very rude. Double charged me

Kirk M. 
Évaluation :
4

This location was the location I said the trailer would be dropped off at online when the trailer was reserved. It was dropped off her almost 12 hours before my return time. However the next day I was contacted by a totally different UHaul place asking where their trailer was. Total disorganization!

Joe V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

barbara M. 
Évaluation :
1

I was there almost 2 hours, i left double charged amd without a dolly that i paid for. Horrible experience

renicker P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caleb D. 
Non les évaluations ont été soumises pour cet établissement.

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