Le client n'a pas laissé de commentaire.Neil S.
Customer Reviews for Lockharts Auto Service Ltd
(U-Haul Neighborhood Dealer)
Pour nous contacter
Summerside, PE C1N4J8
(Hwy 2 & Central St)
Services dans cet établissement :
- Mon–FriDe 8 h am à 6 h pm
- SamediDe 8 h am à 5 h pm
- DimancheDe 9 h am à 5 h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Absolutely horrible customer service ...allan R.
The truck was not clean and swept out. I was scheduled to pick up the truck on Monday May 22 at 9am, I was told they wouldn't open until 10 am, I went there and there was nobody there. I went by again at 11:30 and still nobody there, I called at 1 pl and FINALLY got someone on the phone. When I returned the truck Friday May 26th it took 3 of them to to get it returned. I was also told it would be $42 and change for the gas, which when we picked it up there was 3/8 of a tank and when I returned it there was 1/4 of a tank. And since Lockhart's gas is pumped by them only I couldn't put the $15 worth of gas in it. I would not like to rent a truck from there EVER againGary B.
Cargo area of the truck was not clean.Harinadha P.
Lockhart's has gone down hill. I use to never have an issue with U-Haul there. Now it's impossible to make sense of the easiest things. Equipment issues and they fight saying it's not their equipment. Force you into other equipment and try to charge you for more then what you had , keep your deposit. A truly terrible experience and definitely won't be back to Lockhart's for U-Haul . I'll drive an hour if I have to , to get U-Haul equipment from now on .Jeremiah H.
The reason I didn't put clean for the location is because it was a service station/garage. But the staff was very friendly and helpful.Dana C.
Makensure all equipment you requested is in the vehicle. Asked for a dolly cart and even paid for the cart and it wasn't in the truck. They didn't refund me the cost of the cart eitherNicole P.
The return process took a long time. When the young man disconnected the trailer from my vehicle - it rolled into my car and scratched it.m arthur C.
Le client n'a pas laissé de commentaire.Lea S.
Le client n'a pas laissé de commentaire.Donald M.
Le client n'a pas laissé de commentaire.MARK S.
Le client n'a pas laissé de commentaire.Nicole M.
The some of the back tires were bald and the truck handled poorly due to ???? WOrn front end parts Bad tires? The truck clearly wasn't fit to be rented. But nothing else was available so I had no choice. Perhaps you could address thisBlair E.
Start by trying to be honest. Also, clean up. Your place is a mess.Matthew K.
Le client n'a pas laissé de commentaire.DANIEL R.
drop off location was a garage, so not the cleanest place, but the staff were excellent and very helpful.Neil H.
Le client n'a pas laissé de commentaire.Keith M.
Le client n'a pas laissé de commentaire.Darryl D.
Le client n'a pas laissé de commentaire.elisha C.
Le client n'a pas laissé de commentaire.JOHN M.
Le client n'a pas laissé de commentaire.Mark S.
Le client n'a pas laissé de commentaire.Bethany L.
Parking lot was pretty full but lots of space to maneuverJames S.
Le client n'a pas laissé de commentaire.Peter M.
Tried to charge me $500 more than the agreed priceDavid M.
Worked to assist you finding the unit needed also assisted with hook up and checking all Out before leaving.Brian L.
Le client n'a pas laissé de commentaire.James H.
The truck size we asked for was not available, so we had a much smaller truck then expected. Because of the small truck size, we had to make more trips, which cost us more in gas. There was a half smoked joint on the dash of the truck, which made us nervous if we were stopped by the police. The back of the truck reaked of oil. When we took possession of the truck, the gaz was completely empty and the "empty" light was flashing. We booked a dolly which we really needed, but they didn't have any. Very bad experience overall.Annie G.
Le client n'a pas laissé de commentaire.Darryl C.
Le client n'a pas laissé de commentaire.Todd C.
Le client n'a pas laissé de commentaire.Joshua C.
Le client n'a pas laissé de commentaire.JAMES F.
Le client n'a pas laissé de commentaire.Derek R.
This was not the scheduled location for the pick up. The people were helpful. The trailer had a marker light out.Jeffrey D.
Le client n'a pas laissé de commentaire.KEITH M.
It would be nice if more equipment was available.Roy H.
Thanks againSTEVEN D.
It's a small family owned garage and they were very helpful. The online inventory did not reflect their inventory, so calling to book is advisable.Michael F.
Le client n'a pas laissé de commentaire.MYRNA B.
The air conditioning didn't work in the truck but other than that it was fine. Lockhearts was great to deal with for my rental.Donnie B.
Having more options for trailers and trucks would be nice.Lorne J.
Le client n'a pas laissé de commentaire.Douglas C.
Le client n'a pas laissé de commentaire.Mitch L.
Le client n'a pas laissé de commentaire.Ana B.
Le client n'a pas laissé de commentaire.Lawrence C.
Great service!Murielle J.
Customer service/etiquette needs to be improved. The man was very â€œsaltyâ€ to me because he did not want the trailer to leave PEI. Made me feel guilty that I was taken the trailer off the island. He hooked me up and sent me on my way - without even checking the lights - felt rushed. When I returned it to Dartmouth they said there was a wire broke for the lights. I guess I had no lights from PEi to Dartmouth. The trailer was supposed to be available in Charlottetown BUT had to drive to Summerside to pick up.Brian G.
When I booked the truck I had said 1 bedroom apartment. When the truck was picked up what was booked for me would possibly hold a dorm room. They did supply us with a bigger truck for the same cost but it was in such bad repair that I was scared for my son to drive it. The brake light indicator light was on. The truck wouldn't stay between the lines,it kept pulling hard to the right. It was a horrible drive from PEI to NB. When we returned the truck these issues were told to the staff in the Moncton location and the ready didn't seem to careColleen P.
Brakes were poor.Rob C.
Le client n'a pas laissé de commentaire.Kathryn S.
Le client n'a pas laissé de commentaire.Craig S.
The tire on the tow trailer should have been inspected before we left maybe would have prevented the blown tire that we waited over 5 hours to have repaired.Diane C.
Le client n'a pas laissé de commentaire.phillip C.
The truck was very dirty inside and very noisy. You couldn't hear your partner speak It was like you were in a wind storm. Even if they would of sweep the mud from the floor might of helped or took a cloth and wiped the interior down I don't think it was wiped down for covid for sure We have used uhaul many other times and the trucks and vans were clean. Guess you win some and lose some and this was a big loseCalvin M.
Le client n'a pas laissé de commentaire.John M.
Rep was rudeHarnek S.
Le client n'a pas laissé de commentaire.Chris C.
Le client n'a pas laissé de commentaire.Nicolas J.
Le client n'a pas laissé de commentaire.Brian E.
Le client n'a pas laissé de commentaire.Roy H.
Had the wrong advice from a U-Haul representative. This end up by being charged 280$ without explanation or authorization .FranÃ§ois R.
Le client n'a pas laissé de commentaire.m arthur C.
Everything was as it should be.David C.
Le client n'a pas laissé de commentaire.Marvin E.
Everything went smoothly, was a pleasure to dealrennie V.
Le client n'a pas laissé de commentaire.HINDERIKUS R.
Amazing service. Really helpfull and kind!Jeremie G.
We had to travel 1,5 hours to pick up the truck, then pay $50,25 to cross the bridge from PEI back to NB, that is 3 hours of time and the toll fee. We were given a discounted rate on the truck for this inconvenience, but I would have rather had a pick up location closer to home.Laura H.
All was excellentChris M.
Le client n'a pas laissé de commentaire.Kipp P.
Le client n'a pas laissé de commentaire.Cohen H.
The young guy at the counter was very professional, efficient and kind.Rosemary B.
Less then a quarter of a tank of gas when I picked up . Had to stop for gas almost right away .mitch P.
I think they shouog inform me what was the most inexpensive way to make my trip !Theresa M.
They do not have 24/7 pickup despite being able to set up an order for this location. I was delayed by over 12 hrs having to wait for them to re open. I would recommend removing them from online booking or having them upgrade their system to accommodate this feature.Diana C.
Le client n'a pas laissé de commentaire.Greg D.
Le client n'a pas laissé de commentaire.ROHIT D.
Always great to deal with, fast and easy.Mark S.
Le client n'a pas laissé de commentaire.JESSICA C.
Le client n'a pas laissé de commentaire.RANDY P.
The staff was so friendly and helpful.Mark S.
Excellent staff and service!JESSICA M.
Not a thing!JOE A.
Le client n'a pas laissé de commentaire.DARRELL M.
Le client n'a pas laissé de commentaire.Ronald G.
Nothing to improve, very friendly and helpful staff. He made the return seamless and it did not take much time either. Excellent service .Kevin M.
Le client n'a pas laissé de commentaire.DENNIS D.
Le client n'a pas laissé de commentaire.ALLISON C.
Le client n'a pas laissé de commentaire.Stephanie C.
Le client n'a pas laissé de commentaire.GORDON R.
Outstanding vendor with a very personal touch!!! A very nice family owned business!!!Barry R.
Le client n'a pas laissé de commentaire.Yau Choi K.
Nothing. Extremely easyChris M.
Le client n'a pas laissé de commentaire.Wayne M.
They are always courteous and helpful. Tks.Lockharts !!CHERYL C.
Le client n'a pas laissé de commentaire.WILLIAM ALYRE JO M.
Le client n'a pas laissé de commentaire.DENNIS D.
Le client n'a pas laissé de commentaire.CLARENCE JR B.
Great serviceDEAN C.
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