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dana r
Customer Reviews for Locktight Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The trailer is showing it's age, some minor damage (dents) but also in the rear left corner the sealing is breaking down allowing water to enter.
ROBERT DPay attention to how the trucks are running and are mechanically sound before renting them out!
MELISSA AYour app is the worse
CHAD AThe person helping me was outstanding. She went above and beyond to help me get out the door. I would do everything in my power to keep her in my employ if I were you.
MICHAEL WI was told the front of the truck was trashed because there was a lil bit of mud on the floor so I was charged a cleaning fee so I will never use this facility again
Scott HFacility and personnel were great
Joshua ABetter signs locating the office.
David VThere is nothing negative to say about this storage unit from start to moving out of it. Thanks for doing a wonderful job.
JOANNE K | Expérience généraleI rented the car trailer and loading, securing, towing and unloading could not get any easier I would highly recommend 👌
Mike PI reserved a trailer, for a local running around. I reserved it in my local area... Only to get a call days before I planned on getting the job done. Sorry we don't have a trailer there for you! Instead, I have to drive 30 minutes one way, to get this trailer! And return it to this same location, 30miles away!! So, I have to ask? What the point of reserving anything!! You don't follow through with the order! So it's basically All Lies!!
Timothy SI did drop off after hours. The image of the drop off box was not the same as in the app. We found it at the side of the door instead of on the pole as indicated in image.
Christina MStaff member was polite and professional, and got me in and out and on my way quickly.
David PThe after-hours online check in to return the vehicle was thorough and easy.
Wendy GNice people. Pleasure to work with !!!
Kevin Hdont be greedy and care about your customers
Danial RNever had a problem, staff was always friendly. They even contacted me once to let me know my unit wasn't locked up properly (my fault)
TIM P | Expérience généraleNot a thing, service was perfect.
Charles OGood service
Raymond JLady on site was very helpful and offered to help jack up the trailer which most uhaul locations don't do and that saved my back. Merci
Thomas LPut the truck where you say you are putting it!
Anthony RVery helpful & courteous. Wish I would of used their business sooner. Very enjoyable experience & will be recommending the company to my colleagues.
Steve MEasy pick up and return. Truck was comfortable and well maintained.
John WTerrible customer service
GORDON NWe Rented the trailer at 2pm on 4/4/22 until 4/6/22 we told them we might return it a day sooner she said that is fine just put it where it is not in the way or put it where we picked it up at. if it is after hours. she told us there hours 9am till 5pm, we returned it a day early on 4/5/22 at 1:15 and they were closed. so i called before we left it and a man answered and said it was fine and we will get a email receipt with a credit for a day early. on 4/7/22 we still have not got a email receipt showing we returned it and with our credit. So I called up there and she answered the phone so I told her we never received our email receipt showing we returned it and our credit. she then got very rude and said she is not in the office which was fine I did ask her when she gets to the office if she could email us the receipt and she got very nasty and hung up on me. and we still did not get a receipt showing we returned it and our credit I will not go back or recommend them to anyone but I will tell people how they treat their customers... Thanks Dan wichers
Daniel WNot lighted well, but felt secure.
SARAH T | Expérience généraleThe interaction with the lady at the pick up location was pleasant and very helpful. Online and on the phone was frustrating to say the least. I suggest that you have an "insider" try using your awful system and try to get answers within a reasonable time frame. Your phone and online systems suck.
DIDRIK CThe young lady was very helpful and polite. One thing I did notice, I had a difficult time finding the U hall office. I felt there should be a sign in the yard or something directing customers to the office. It's kind of tucked in behind another store.
Suzanne RI dropped off uhaul right after noon, when they were closed. But I spoke to person on phone, they were very helpful before they closed.
Nicole LAmazing experience with Locktight Storage. The UHaul user app was not very easy to use. I had to enter things mutliple times and had a hard time returning the truck through the app.
Shannie WI found the overall experience with your service very pleasing and great staff.
JAMES V | Expérience généraleAlways considerate and helpful
JUDY C | Expérience généraleThis is not site specific, but the smart phone after hours drop off did not work for me!!
Thomas DPick up time was for 11am. It took over an hour and 3 phone calls to your customer service to get the pick up complete.
randal sCharged for a check in fee when no one was there and noted that I dont have internet.
JULIE KI don't know because i just dropped it off o. Sunday. The only thing thatadeead was the trucker more gas. But im upset because they charged me more gas it was not on full. So i brought it back and i wait for ot to there all gone
LOUANNE RGreat experience
MARK AThe location was great! The truck interior back lights didn't work. We planned to unload well into darkness, . This caused us to rush the unload and even finish the unloading early the next morning. This would allow us to return the truck by 9am. - I was greatly disappointed in The lights not working. It cost me time and money.
Donald HRien
Daniel BNo complaints not covid related lol
Alexander QFast and friendly, she made sure that my vehicle was properly connected and ready to tow
Gordon GThe truck was a piece of junk
James EYour agent was very friendly and helpful and arrived a little early so we could get on the road in a timely manner
Rick ZLet customers know about not being able to process a drop off. After noon on Saturdays!
James MI was lied to and I will never rent from there ever again and when she hooked up the trailer to my truck she didn't even hook it up right and almost fell off my truck
John vPerson behind the counter could have more knowledge and help line you up to trailer
Craig SI can't think of anything that could've been done differently The gentleman that helped me was very professional and knowledgeable and Took the time to explain all my options and I ended up renting a storage unit along with a trailer the storage unit was very clean I was definitely recommend this Business and location to all my friends
RANDOLPH TThanks
Roger SOnline check-in and drop off was amazing
John LWhen we first called the Flint Miller Rd. Location we were told that we could not rent for over 24 hrs. We needed for 2 days. So we went to another company who gave our truck away before we got there. When I called the Flint Dort Hwy. location, the lady suggested we do a one way rental. She said we could have for 48 hrs. Way did the 1st location not suggest this option? Then we received a call telling us they could not get us the truck we needed, but we could get in Lapeer, MI. A 45 minute drive. 90 minutes there & back. They gave us extra miles. Then when we dropped it off in Detroit, the guy said we owed $5 for mileage, so i don't think we got the extra mileage as promised. It just was a lot of jumping through hoops & disa pointing being charged the extra for mileage, when it was they're fault we had 45 extra miles on the truck.
Norbert bJust keep doing what you're doing. This rental was just that easy!
clarence h