Le client n'a pas laissé de commentaire.
Earl W.
Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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I did not like doing everything online.
Lucy L.The customer service was outstanding and the Owner took care of a major problem of turning into a disaster. Thank you Thank you...
VONCIEL O.Exceptional customer service from start to finish.
DONnITA H.Make sure trucks are available at the time requested.
Tomita M.Very polite, helpful and informative
leslie W.Nothing…Keep up the great work, very welcoming!
Adriane M.Great attitude!
Jeffrey B.She was very pleasant and made my check in very quick and easy. Merci
Guy S.The daily rate needs to be specified and explained to customers clearly. The typical question of how long will you need the vehicle is an estimate but if a customer states approximately 6 hours, they need to know they will be charged for an additional day after the 6th hour. If that's the case, customers should note they'll use the entire 24 hours versus being penalized for another day after utilizing their approximate window. When moving things happen such as traffic and moving taking longer to move due to having too few people to help. Things happen but the customer should not be penalized for going over an approximated time.
Rodney W.We have a corporate account with U-Haul. Unfortunately our original reservation was for a truck that wouldn't start. The U-Haul location cancelled that truck and WE were directed to find another 26' truck. We went to four or five locations in Clayton, Henry, Dekalb and Fulton County until WE located another truck with some help from the toll free help line. The local stores were of no help and it seemed as though it is "customary" to turn customers away with little regards to what they need these vehicles for, In our case we are a nonprofit feeding the community with the help of Hosea Feed The Hungry. With the exception of the location on Camp Creek Pkwy, today's grade was an "F".
Kevin P.We would definitely rent from this dealer again. The agent was professional, it was a great location. Overall, one of the best dealer experiences, we have ever had.
Leslie M.Customer agent was courteous, efficient and pleasant.
John W.Staff at this location is exceptional and awesome to work with very knowledgeable about their equipment and product happy to have met them
BRIAN A.The customer service representative name Ms. Gabby was EXCELLENT!
Monica C.I was getting eaten alive by ants
Oluwagbemiga O.The truck was in serious need of servicing and repair. The door seal was hanging across the front seats of the truck, the truck would jump while switching gears, and I was unable to start the truck every time I turned it off. I was told to jiggle the wheel and hold it in place to start the truck. I called the company and put in an emergency call for someone to come pick up the truck. I got a return call from someone in Florida who was excessively rude. He told me to find someone start the truck because there was nothing he could do because he was in Florida, then he hung up on me. I got a neighbor to get it started. The truck was due back at 7pm, I got there at 6:50 and the office was closed down. I DO NOT RECOMMEND YOU USE LOCO FOR UHAUL RENTALS!!!!
Lana P.I had an amazing and pleasant experience with great customer's service. Highly impressed.
Isimemen E.The Loco staff were professional during the return process of the equipment. Kudos
James C.I'm sorry I don't remember the young lady at the office's name but her customer service was amazing and her personality was welcoming. She was fast and efficient. I would absolutely recommend her and this location. Merci
Tabitha S.Nothing, Keep doing what you are doing.. Outstanding job
Joshua W.Great customer service!
NOLAN W.EVERYTHING WAS VERY GOOD
JIMMIE C.I had no A/c and a almost flat tire
Robert P.I really appreciated everything that was done I can't think of any improvement
ralph G.EVERYTHING WAS VERY GOOD
JIMMIE C.Awesome customer service . Super clean organized store, great location..!
Jairo C.Stephanie was a great rep.
James C J.The trailer wires were damaged & shorted out. Trailer wire plug wouldn't stay plugged in, had to keep stopping on the side of the road to tape it up so the trailer lights would stay on while driving.
NAdja P.Fuel was on "E"
Martin N.EVERYTHING WAS VERY GOOD SO KEEP DOING WHAT U ARE DOING
JIMMIE C.I will never rent from U-Haul again! I reserved the truck on the 24th in Atlanta Georgia, when I got there to pick the truck up it had no air conditioning? ( the owner told me that U-Haul was well aware that his trucks has no air conditioning and would not repair the trucks ) I called your customer service about this, and l told him I needed to go to another location to get a truck, because I'm do not be in a hot truck without air conditioning in Georgiat in 90 degree weather? Uhaul then sent me to a location the storage Depot in Douglasville. I caught a uber and drove all the way there, only to find out that the place has been closed for two weeks and Uhaul knew that prior to sending me there? I went to loco car rental to get a truck I was surprised how nice to staff worker Jabria was. However this whole experience with you are as left a bad taste in my mouth. I called your eight hundred number four times and was told different things by different staff members who could care less about my situation, and purposly lied when They then sent me to Douglasville in a uber ($50) was ridiculous, and cost me an excessive amount of money also I couldn't get to 26 ft truck I reserved. I was forced to rent a 20 ft which caused me to have to keep the truck one extra day. I will never recommend uhaul, or use uhaul again! Furthermore, I have been renting from U-Haul for well over 30 years. But this is the worst I have ever been treated by your company. I have a long memory and I will let everyone know my experience with your company.
AbiYah Y.Agent was Very helpful
John F.I have already recommended this location and Gabby to a friend
Stephanie H.Great customer service!
Thaia W.Jabriel has excellent customer service, she went over and beyond to make sure all my needs were met! I would definitely recommend to a friend! Merci
BRANDON D.Very helpful staff, in and out in under 10 minutes for the drop-off. Perfect. A+++
Richard V.Merci
Juanita W.Top notch service and great willingness to help in anyway tomakemy rental experience a great one.
Marga S.S.O.
Sean B.Everything was great!
Jennie Otey O.Great customer service, also an excellant professional experience. This location is a awesome model for the company
carolyn W.Drop of during closed hours
Jessica A.Nothing the person did a wonderful job
Alicia S.