Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)

Évaluation :

5

The Associates at Loco Car Rental are the reason I keep coming back. Good service means alot

Évaluation :

1

Tried to over charged me very dishonest guy who did my return if the vehicle.

Évaluation :

2

The truck was filthy. There were ants, months worth of filth build up and the front drivers side head light was out. There were ants air conditioner blew hot air and the truck was sticky and just nasty overall. I had to take the truck due to the pickup I reserved not being returned for me to rent. I was extremely disappointed and very dissatisfied with the truck. I did bring the agent out to look at how dirty the truck was before I left the store. She was apologetic but did not offer to clean it, give me another truck or even a discount. I will never ever rent from this location again

Évaluation :

5

I had a great experience renting with this location.Thanks

Évaluation :

1

You can stop robbing people for start. I just rented a $29,99 vehicle and a $10,09 dolly. For 2 days. "DID NOT" go over prepaid miles nor gas. YET was charged $283plus can't get a print out receipt nor proper assistance. PLEASE make this make sense!

Évaluation :

5

I went to the first location and it was close it would have been nice if someone call or text me and let me that location was close I like the new location better

Évaluation :

1

Over charged my card and lied about providing me with false information upon arrival. They have been charging my card several times, over double the amount that was supposed to be paid!! Upon return of the truck they hid from me in the office until I demanded they come out, then they told me to take up my issues with corporate after denying they told me false information. I want their cameras pulled so that my investigation can be proven!! They need to be investigated IMMEDIATELY!!!

Évaluation :

3

Fix the loose side mirror. Fix the big shattered windshield. It was very hard to merge with my mirror flopping around.

Évaluation :

3

Everything was great the lady who helped us was friendly, professional and polite, I would certainly rent from this location again. Diana

Évaluation :

1

Refused to take my major bank debit card, overcharged me after return.

Évaluation :

1

The truck was not clean, barely had gas in it and the check in process was cumbersome. The insisted on calling my secondary contact on order to complete my rental. The person checking me in did not know how to use the system which resulting in an awkward exchange between the two workers.

Évaluation :

5

Absolutely nothing. The stars at this location were very nice and kind. I would definitely rent my U-Haul from here again.

Évaluation :

5

Truck was not clean gas empty made to Sevice station and put $30 gas in the tank truck had dry mud but other than that we use to pick up

Évaluation :

3

I was charged for mileage that there is no way I incurred. Tires were all low, cab and back of truck were dirty, damage on the side of the van wasn't marked so I was concerned they would charge me for it. Staff was not rude nor friendly, just doing a job. Regular UHaul locations are better.

Évaluation :

5

Best service you can ask for

Évaluation :

5

N.D.

Évaluation :

5

All was good

Évaluation :

5

Loco Team always on point. They are my go to location. Profesional, prepared and friendly.

Évaluation :

5

The sales agent was professional and knowledgeable. This is an ideal location for rentals.

Évaluation :

4

Customer service rep, Pete was very friendly and thorough.

Évaluation :

5

Excellent customer service

Évaluation :

5

Excellent, unexpected, incredibly friendly hospitable staff! I'll never use another location again.

Évaluation :

4

Convenient after hours drop off

Évaluation :

1

Don't use this company to rent a car or a uhaul. They tried to charge me for gas when I brought the truck back with only 8 miles used. And the gas hand was in the same place.

Évaluation :

5

Great service

Évaluation :

3

Don't allow other uhaul locations to interfere with reservations already made.

Évaluation :

5

Repeating the exceptionally excellent customer service that was given by the team member Bryan.

Évaluation :

5

It was the best uhaul experience ever

Évaluation :

2

Young lady lied about my return time and charged me an addition fee.She was very unprofessional when I addressed her with the matter.Hopefully the field mgr can resolve my concerns.

Évaluation :

5

Customer service was amazing very helpful!!

Évaluation :

5

If you open at 9am, you should be there and ready to do business at 9am

Évaluation :

5

Thank you I had great experience 9out 10 will do it again and recommend

Évaluation :

5

Great staff great service

Évaluation :

1

I don't feel services are up to standards, the quotes are inaccurate. When working with people at the counter especially in areas with poor socioeconomic status, I feel that the staff take advantages of its clients. There are add ons to services that are inaccurate. There are gauging prices and there are hidden fees, and I have paid for collections for uhauls I haven't rent. I will not be renting a truck from the company.

Évaluation :

3

I am not Sheila, I didn't use your service. I don't know how you got my email, nor does your service department. My email is my name which has no significance to her name, I don't know how there was a mistake with entering it.

Évaluation :

5

Good people

Évaluation :

5

Efficient, friendly staff, professional & humorous too. Everything was clearly explained during pickup. Returning was also a breeze. I would rent from the. Again!

Évaluation :

4

This was my 1st time using Uhaul. Everything went well. No complaints!

Évaluation :

1

Know what can fit in your equipment before renting it out when you were asked ahead of time

Évaluation :

2

Customer service was horrible the woman at the counter was so dry nonchalant it was like speaking to the wall. So I went over my time I called her and let her know she called herself, reprimanding me and that I'll be charged no problem and being charged what I asked her was if I'm gonna be charged a full day, then I will keep it for another four hours. There's no need for me to return it, and you still gonna charge me four hours she goes no just bring it back when I brought it back and I did not appreciate that and she was very nasty and explaining it and her coworkers act as if they were so afraid to say anything about it, they just kept a mouth shut . So yes, I'm bothered. I don't appreciate being disrespected because I never disrespected her. I had used this U-Haul in the past and received excellent customer service this time around. It was not a good one and I will not be returning there and I will not recommend anyone to go there as long as that woman is there.

Évaluation :

1

Train your workers. They are not leading by example. The STORE AND TRUCKS ARE TERRIBLE NASTY

Évaluation :

5

Kayla is perfect. A pleasure to deal with

Évaluation :

5

Professional and courteous. Staff always on point. Have this location crew be the U-Haul standard of success.

Évaluation :

2

Attendant noted my starting miles 60 miles lower than posted mileage. Didn't catch it until I was 2 miles out and on 285 but took pictures.This resulted in a $45 extra mileage charge upon return. Make sure your employees put in the proper mileage and not screw over customers. Other than that, service was fine.

Évaluation :

5

Great customer service and smooth check in

Évaluation :

5

JUST KEEP DOING WHAT YOU DOING I LOVE IT

Évaluation :

5

The employees are very pleasant to work with at this location, they don't waste your time. They greet you as soon as you walk through the door. Very professional.

Évaluation :

1

This U-haul truck was not fit to run on the property.It overcharged as it kept cutting off.When I was driving they overcharge me for this truck and they got the mileage wrong they'd knew it and they still put it out here to be used

Évaluation :

5

Nothing needs to be improved just keep the same young lady that helped me there

Évaluation :

5

Everything was perfect

Évaluation :

5

This was my fourth time using this service. The team is awesome and I will be back. Merci.

Évaluation :

5

They are extremely efficient.

Évaluation :

5

I felt the representative was very helpful

Évaluation :

3

Truck need to be maintenanced! It drove horribly

Évaluation :

2

Hire better service reps… I told the rep at pickup that I was only driving a couple of miles and the office was less than a mile to return the unit. It was explained that I would be refunded for miles I didn't use and I was charged for 2 days even though I said I was returning the same day… I was told when returning the unit to keep and drive it for the remaining miles. The staff wasn't personable or helpful. I was charged at least $45 more than I should've been.