Customer Reviews for Loco Car Rental LLC
(U-Haul Neighborhood Dealer)

202 évaluations

3185 Camp Creek Pkwy   East Point, GA 30344

(404) 348-0614

Heures d’ouverture

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 9 am–9 pm

Services dans cet établissement :

Pour nous contacter

(404) 348-0614

3185 Camp Creek Pkwy
East Point, GA 30344

Services dans cet établissement :

Heures d’ouverture

  • Mon-Fri: 8 am–9 pm
  • Sat-Sun: 9 am–9 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Nneka C 
Évaluation :
1

Know what can fit in your equipment before renting it out when you were asked ahead of time

Mark D 
Évaluation :
2

Customer service was horrible the woman at the counter was so dry nonchalant it was like speaking to the wall. So I went over my time I called her and let her know she called herself, reprimanding me and that I'll be charged no problem and being charged what I asked her was if I'm gonna be charged a full day, then I will keep it for another four hours. There's no need for me to return it, and you still gonna charge me four hours she goes no just bring it back when I brought it back and I did not appreciate that and she was very nasty and explaining it and her coworkers act as if they were so afraid to say anything about it, they just kept a mouth shut . So yes, I'm bothered. I don't appreciate being disrespected because I never disrespected her. I had used this U-Haul in the past and received excellent customer service this time around. It was not a good one and I will not be returning there and I will not recommend anyone to go there as long as that woman is there.

cynthia d 
Évaluation :
1

Train your workers. They are not leading by example. The STORE AND TRUCKS ARE TERRIBLE NASTY

Jesse C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristen H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony M 
Évaluation :
5

Kayla is perfect. A pleasure to deal with

TIMOTHY E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE C 
Évaluation :
5

Professional and courteous. Staff always on point. Have this location crew be the U-Haul standard of success.

Gwendolyn C 
Évaluation :
2

Attendant noted my starting miles 60 miles lower than posted mileage. Didn't catch it until I was 2 miles out and on 285 but took pictures.This resulted in a $45 extra mileage charge upon return. Make sure your employees put in the proper mileage and not screw over customers. Other than that, service was fine.

Loren J 
Évaluation :
5

Great customer service and smooth check in

Ariell C 
Évaluation :
5

JUST KEEP DOING WHAT YOU DOING I LOVE IT

JIMMIE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BREANNA G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JIMMIE C 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JASON A 
Évaluation :
5

The employees are very pleasant to work with at this location, they don't waste your time. They greet you as soon as you walk through the door. Very professional.

ANTHONY H 
Évaluation :
1

This U-haul truck was not fit to run on the property.It overcharged as it kept cutting off.When I was driving they overcharge me for this truck and they got the mileage wrong they'd knew it and they still put it out here to be used

Brandon B 
Évaluation :
5

Nothing needs to be improved just keep the same young lady that helped me there

Teirra S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KALEY S 
Évaluation :
5

Everything was perfect

TIMOTHY E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AXEL A 
Évaluation :
5

This was my fourth time using this service. The team is awesome and I will be back. Merci.

Gwendolyn C 
Évaluation :
5

They are extremely efficient.

Denise M 
Évaluation :
5

I felt the representative was very helpful

stephanie w 
Évaluation :
3

Truck need to be maintenanced! It drove horribly

Mya H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Deondra W 
Évaluation :
2

Hire better service reps… I told the rep at pickup that I was only driving a couple of miles and the office was less than a mile to return the unit. It was explained that I would be refunded for miles I didn't use and I was charged for 2 days even though I said I was returning the same day… I was told when returning the unit to keep and drive it for the remaining miles. The staff wasn't personable or helpful. I was charged at least $45 more than I should've been.

TIFANCY W 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Claudia S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Lisa C 
Évaluation :
5

Stay the course, your service was perfect

Gwendolyn C 
Évaluation :
1

All of the uhaul people I delt with contributed to the shit show

Tyler D 
Évaluation :
4

Le client n'a pas laissé de commentaire.

April K 
Évaluation :
4

Everything was great helping some can really be costly even when your on fix income but cannot beat g g , God Giving

Gary M 
Évaluation :
3

The truck was not clean on the inside. I was told on delivery that I will be charged a cleaning fee, so I had to clean the truck myself. Quite annoying. Poor customer service.

Madhav G 
Évaluation :
1

My truck completely broke down . The gears stop working in the middle of me loading it. I still haven't received my refund. My experience was horrible

domonique h 
Évaluation :
5

Peter was amazing! Gentle soul that did an amazing job of making sure I had everything I needed to get moved into mynew place. 20/10!

Ereca J 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda y 
Évaluation :
2

Truck was filthy when I picked up from the loco location. Someone left food, trash, weave, marijuana paraphernalia throughout the cab. I had to clean truck out. The worker who gave truck stated she was going to clean truck but ended up having to leave the location to deal with a separate matter. Easy pickup process and friendly staff but truck was beyond disgusting

Denzel P 
Évaluation :
5

great customer service

fatoumata d 
Évaluation :
1

I have PICTURES of how the truck was giving to me . The front was FULL of trash hair food etc . The truck was also dirty. They did not offer to clean it .

lazae b 
Évaluation :
5

App check in process resulted in several glitches not uploading ID and relevant pictures of the truck. Causes delay in the check in and check out process.

Jonathan H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ANTHONY T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ayllexus H 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Kimberly R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DESHAWN E 
Évaluation :
5

In 30 years of using Uhaul to move my furniture this was hands down my best experience ever. Let them know they are succeeding and I will be back again soon because I'm not finished moving yet. 

Dionne D 
Évaluation :
2

When I visit this location, the employees are usually not there. I. Two separate occasions, the lights were off in the building and the doors are locked although the sign shows open for business. When I arrived today around noon, the lights were off, the sign shows open, the doors were locked and no one answered the doorbell. I call the phone number and a young lady answered sounding like she had been asleep. When I questioned her about being open she abruptly answered me and hung up the phone while I was talking to her. Someone finally unlocked I went inside and she was very unfriendly and abrupt when I asked questions. You should either hire more mature staff or hire young people who can work effectively without supervision. If it wasn't for the fact that this location is very close to my home, I would not return.

ROSE S 
Évaluation :
2

Le client n'a pas laissé de commentaire.

charlene b 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL L 
Évaluation :
5

Immediately she walked up registered who I was and that’s it easiest transaction I’ve encountered Ty loco great clean quiet and quick

Briana A 
Évaluation :
2

I got charged for gas when I put gas back into before I turned it in.

Angel G 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tajia g 
Évaluation :
5

Customer service was awesome!!

Krista H 
Évaluation :
5

The young lady that helped me was very pleasant, everything went smoothly my hats off to her. Definitely come back to this location to rent.

Douglas F 
Évaluation :
2

Charge me for gas and I put where I got it

Terrell A 
Évaluation :
3

I gave an average rating because I order for the truck to be returned at another location but they said I couldn't on the day of reservation. That was a major inconvenience but the truck was in great condition.

CLIVE L 
Évaluation :
5

The person was new and required assistance to complete the rental agreement. I loved that she admitted it and called for help. The person on her line walked her through the process. I appreciated that! If you don't know ask someone as opposed to doing it anyway and messing up.

CYNTHIA R 
Évaluation :
4

Why does it take 3 to 5 business day for my refund. I still haven't received my 100 refund yet and I rented the truck on the 1st of September and returned it before time on the 2nd.

tajsha p 
Évaluation :
5

I found a few live roaches in the back of the truck...

WENDY F 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LEANDRA B 
Évaluation :
5

Everything went smooth, simple and staff was so polite. Merci.

RASHELE R 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kendra J 
Évaluation :
5

I was very pleased with the convenience and the Agent, Peter. He gave prompt and excellent service. BRAVO

DELORES H 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Omarious F 
Évaluation :
5

They company did an excellent job of getting me what I needed in a timely manner and the return process was just as great! Je les recommande chaudement. The young lady and gentleman their were very nice and professional. I really enjoyed working with them.

Karimah A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leesa A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Clarence R 
Évaluation :
5

I made a reservation at 3185 Camp Creek Parkway Loco Car rental. I got there to find out my reservation had been switched to another location which was unacceptable. The agent on duty was very helpful with me and other customers she was helping. While waiting another vehicle became available and I was able to get it and proceed with my activities. She had a wonderful disposition and she treated her customers with great care and respect. Thank you for having such a beautiful individual working for you. She's the BEST 

TERRY M 
Évaluation :
1

Get more help at the location it was only one person working and it was packed

Sierra L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cristy W 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matarr T 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kim B 
Évaluation :
4

The representative was great and accommodating. I experienced an issue the evening before and she was able to rectify the issue the following morning.

Rashad B 
Évaluation :
4

Le client n'a pas laissé de commentaire.

KALEY S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIMOTHY C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Treana A 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamaya M 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony I 
Évaluation :
5

Customer service rep was very professional courteous and friendly. She made the process easy and accommodating

Marlon P 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norma j 
Évaluation :
3

Charged me for something that I did not get or use

Stephanie S 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dana T 
Évaluation :
5

Just keep giving great customer service. The agent on duty was amazing help!!!!!!!

reginald a 
Évaluation :
5

Staff was so friendly thank youuu

Helena H 
Évaluation :
5

Easy pick up and friendly staff

Latika S 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Brenda B 
Évaluation :
5

Excellent service. Very helpful.

Derec O 
Évaluation :
2

Will not return to this location

Yusuf R 
Évaluation :
4

Customer service was Excellent, The lady exceeded all expectations. The van wasn't clean. Change oil light on. Right blinkers not working. The breaks was squeaking. Low air in tires on. Overall the points go to customer service and the location.

Kirt L 
Évaluation :
5

Le client n'a pas laissé de commentaire.

felica f 
Évaluation :
1

Customer Service Manager couldn’t pull up application had to wait too long and I made a reservation early that morning and lady was in concerned never coming to this location again ever

Connie L 
Évaluation :
4

May sure the young lady that was on duty today remain there with the great attitude she displayed today.

SHIRLEY E 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deontrea C 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Abbas H 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Gerard M 
Évaluation :
1

Charged my card again for three more days after I turned the truck the same day I picked it up. Never again will I rent from a third party location!!!!

Marneshia B 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Stephanie S 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

Retour
Haut de la page