Le client n'a pas laissé de commentaire.
Mercedes V.
Customer Reviews for Lone Star Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Better communication with return time
Marcus M.Unfriendly staff. Couldn't or WOULDN'T say more than two words at a time. Truck was dirty, dirty napkins in the floor.
Marissa J.Absolutely Love this location! Wayne Nguyen has always taken very good care of me. The time I call in to the time I arrive I feel like I'm at 5 Star business all the way to the time I bring it back!! He does it all for me and explains everything on how to use certain things I don't know how to use very thoroughly! Appreciate it Wayne! Will always use your location as long as you're still there!!
HUY B.Very helpful and able to get me a truck immediately. I only wish he would have asked if I wanted 6 or 24 hours at the start so I did not have to call back in .
Kim S.Nothing. Process was quick and easy and vehicle was easy to drive.
Phillip R.This location always has a smile, user friendly and efficient. We have used it twice.
Edgar S.Check in and check out was quick and extra easy
Teresa H.Owner was very helpful
JEFFREY M.Provide better information regarding expectations. I asked the clerk where I should put the trailer, all he would say is “Back it up.â€
eugene B.Simple checking process, had the truck sizes I needed.
Nathan S.Bien
Charles B.When I went to return the trailer, the associate would hardly speak to me and did not offer any assistance at all disconnecting from the trailer. Thankfully, I was able to manage it myself.
Connie L.Was told to drop the keys on the counter. Guess the employee was helping someone else. Interesting that I got charged for an extra day. Original return day was on a Sunday. None of your dealers are open on Sunday's. Interesting way to charge more to the customer
Norman M.Had trouble backing up trailer and personnel got in my car and did it himself. I appreciated this. Drop off was easy peasy.
karen B.Incredibly friendly and helpful service.
Charles H.Trailer was older with wooden slates for tie downs. No tie downs available in the trailer floor. Trailer axle "loose" in that it rocked back and forth (swayed left and right). I've seen newer trailers on the lot. Just happen to get the old gal.
Charles M.N/C
Juan S.Nothing was lacking. Excellent and complete response to all my questions
GRADY R.Used this location a few times, always a well run office
Steve D.Nice people
Robert C.Attendant gave me a messed up electrical connector for trailer lights without explaining what he did. Not sure I will trust location next time.
Pierre B.Have a dolly available. We requested but there wasn't one available and we had to buy one.
Jamal W.I was charged twice for the rental. I was charged what I was quoted but was also charged $130. I only had the rental for 4 hours also and rented it for 24hrs.
Mike F.Very professional and helpful. The man who checked me out installed my hitch and hooked everything up for me. 5 stars!
jacob W.Yes I always rent from here. Nice friendly people and an easy process.
Robert S.The team was very helpful, friendly, and happy to help. Loved it!
Robin H.The rates of renting and the surcharge fees $0,99 a mile I don't believe are necessary and I think that U-Haul is taking advantage of the growth in Texas and the housing boom.
Kaylena M.Quick no hassle pick up and return
Eric R.I suspect I will become a victim of identify theft from Twan, the employee who used his personal cell phone to take a picture of my drivers license.
JOE P.Conveniently located and easy to access.
JAMES ALLEN M.No real interaction with any employees told to find a parking spot and unhook the trailer on my own and leave no paperwork to sign, no inspection prior to leaving had to take pictures for my own records and hope for the best
Ramon J.Fix the air conditioner in the vehicle.
Augusta C.It was nice and easy process. I'll be coming back when needed
Kapil S.My complaints are more about the app than the location. The app makes the return a pain because it doesn't allow you to pull photos from your album. It expects you to use the camera. It will fail to accept photos, but then not explain why (whether it couldn't connect or whatever). The process doesn't make it clear on how to return after hours. The app is a clunky experience overall. I finally got through it, but I can imagine the frustration for an average user to get through it.
James C.Drop off was done over the weekend.
Chad R.They did not have my appliance dolly and I had to go to 2 other stores to find one
Spencer H.Easy drop off. No hassle, quick and easy.
Jeff C.Great customer service and very helpful! I would definitely go back to rent from this location again. The process was easy and fast , he had everything ready and checked us in and out fast , this was a great convenience not to have to wait around. Merci
Virginia B.These guys are great! They helped me out with a late minute storage need and a truck. I rented 2 storage units and rented a truck 4 different times, never a problem. Awesome over all expirence, would not hesitate to use in the future for truck or storage rental need.
Craig W. | Expérience généraleVery nice ppl. But that doesnt help the swamp pit in the back where i stored my boat and trailer. I even bought a yard of gravel and tried to fill in some of the huge mud holes but it didnt help much.
Cory B. | Expérience généraleNo complaints. The price was right and the storage space great. Would recommend and would use again. Friendly and helpful staff.
WALTER M. | Expérience généraleFacility is clean and well kept.
LORRI R. | Premières impressionsWait was a little long but it was Saturday morning with several people in line and the phone constantly ringing with only one person working. Wayne did a great job tending to customers however.
Privacy R. | Premières impressionsNew management seemed to be awesome. They just took over first of the year and pointed out a few kinks from the previous owner, but am hopeful for the improvements coming
Privacy R. | Premières impressions