Original location was suppose to be Elizabethtown PA. Booked a guaranteed reservation weeks ago. But 14 hours before pick up. Location called and stated they did not have my "Guaranteed" reservation. Was required to pick up from Location 20 miles away in Palmyra. They did offer credit for the extra truck miles,however this affected our moving day schedule. The employee at this location also did not go over the truck with us. The inside appeared to have not been swept out either. Overall definitely not the best Uhaul experience.Matthew D.
Customer Reviews for Long Nursery Inc
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Palmyra, PA 17078
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 2h pm
- Dim : 9h am à 1h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Checking in was difficult as we could not get a good connection... maybe a booster of some sort? Otherwise super efficient, so nice on the phone.DANA Y.
Fast check in and check out. Super friendly staff.RONALD V.
Good communication and easy to work withROBERT G.
This is not the location I originally selected for pick-up which ultimately cost me more in miles. Equipment worked and drove well.Rachel K.
I talked to a woman on the phone who answered my questions. She was pleasant and told me what to do upon return.RICHARD C.
The UHaul app is a little challenging. It doesn't work on all devices and caused a problem when returning the vehicle.Robert B.
Customer Service was excellent. We could not have asked for more. We will always rent from this site.Bradley B.
This Uhaul location is the best in customer service.FRANCIS G.
Le client n'a pas laissé de commentaire.JEFFREY M.
Best UHaul experience ever. From the equipment to especially the people. Positive, nice, knowledgeable, patient, it was a seamless stress free experience! Thank Longs Nursery!Al M.
Le client n'a pas laissé de commentaire.ian F.
It was great. I returned truck after hours and a worker was there doing other things but helped me anyway and was very friendly.Jace F.
Le client n'a pas laissé de commentaire.Kristi B.
I dropped off after hours and a worker was very nice; he helped me back in to the correct spot and made the return very easy.Jace F.
Le client n'a pas laissé de commentaire.ZACHARY M.
Le client n'a pas laissé de commentaire.BENJAMIN K.
Very easy transactionThomas K.
Le client n'a pas laissé de commentaire.Heather R.
Le client n'a pas laissé de commentaire.Paul F.
Excellent service, very professional.KELLY S.
Every thing is excellentHARIMAYA K.
Le client n'a pas laissé de commentaire.MICHAL L.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Judson W.
All was good except on line check in. Did all I could ahead but the system wanted info I had already done ahead of time. Also called a contact early in the a.m. I would have given them a heads up if I would have known.David Y.
Le client n'a pas laissé de commentaire.ROBERT K.
Le client n'a pas laissé de commentaire.LEVI K.
Le client n'a pas laissé de commentaire.ROBERT D.
Well I was charged for two vehicles I think, and also was charged for a dolly because I asked for one, however none was given to meCrystal B.
The young man who assisted me was very courteous and helpful. He explained the process well and told me my options. The one thing that would have helped more is if he had a written list of â€œlocal moversâ€ to hand me.DONALD R.
Le client n'a pas laissé de commentaire.CAROLYN M.
Keep the blankets in sealed bags so that if they are not used (20-24 dollars worth in my case) could then be refunded to the customer.RODNEY B.
Le client n'a pas laissé de commentaire.Patrick F.
Le client n'a pas laissé de commentaire.HECTOR R.
Le client n'a pas laissé de commentaire.MIGUEL C.
I was to receive a confirmation call from Uhaul the night before. That did not happen. I called U haul to receive confirmation.Alfred W.
Le client n'a pas laissé de commentaire.Colleen W.
Young lady was very pleasant.Tanoah B.
Le client n'a pas laissé de commentaire.Jolene C.
Le client n'a pas laissé de commentaire.DAVID D.
Le client n'a pas laissé de commentaire.Andrew C.
Called asking why I was charged 50 dollars with no one telling me that would happen. I was told nothing they could do call company l. Terrible customer service.CHRIS M.
The young man that assisted me was polite and efficient and wearing a mask. All qualities I appreciate!Patricia H.
Le client n'a pas laissé de commentaire.Stephen M.
Nothing, the person at Longs nursery was very helpful and explained everything about the rental and use of the equipment. Better service then what we got in Delaware.KENNETH W.
Le client n'a pas laissé de commentaire.Sherry S.
Once again this transaction was quick and easy. Friendly and helpful with ideas for the future if neededBrian C.
Everything went as planned. In and out in 15 minutes. Good folks. Thanks!Robert P.
Le client n'a pas laissé de commentaire.CHARLES S.
Le client n'a pas laissé de commentaire.JOSHUA STEVEN L.
Le client n'a pas laissé de commentaire.BRUCE B.
Le client n'a pas laissé de commentaire.jeffery S.
Le client n'a pas laissé de commentaire.Christopher M.
The staff was effecitient and friendly!!! The online check in was great!!!! The staff was flexible with the change in our schedule!!! Highly recommend!!!! Plus the nursery connected is soooooo cute!!!!!Patricia K.
You guys are awsomerodney M.
Everything was great!Maria W.
My drop off was after hours using the U-Haul app and it was at night. The location was very hard to find in the dark as there were no street signs, no street lighting, and no lighting of the business sign by the road. I missed it twice. In fact, the only way I knew I was in the right location was the U-Haul app GPS locator. The lot was very dark except one light by where I parked the truck. This drop off location would be good during the daylight but at night it is very poor.JERRY W.
Very smooth release transition.TOM O.
It was a wonderful pain free experience. John was great.SHARON S.
truck was dirty inside. and the man was u friendlyCHRISTOPHER B.
The staff was friendly and helpfulEvelyn M.
Le client n'a pas laissé de commentaire.kay W.
Le client n'a pas laissé de commentaire.JOSHEHREN G.
Le client n'a pas laissé de commentaire.John W.
Le client n'a pas laissé de commentaire.William E.
Le client n'a pas laissé de commentaire.Stephanie G.
Pick it up and was on my way in less than five.Robert N.
Le client n'a pas laissé de commentaire.Dennis H.
Don't bother them to do online pick up.i told 1 800-Uhaul I made the reservation for in person pick up, and location had me down for online pick up.Uhaul went behind my back and did that, not the location .cathy M.
Le client n'a pas laissé de commentaire.Sean P.
Le client n'a pas laissé de commentaire.kellie S.
Le client n'a pas laissé de commentaire.Erik B.
Le client n'a pas laissé de commentaire.Colleen S.
Le client n'a pas laissé de commentaire.Alireza A.
Le client n'a pas laissé de commentaire.CHRISTINE L.
Le client n'a pas laissé de commentaire.Thomas C.
Le client n'a pas laissé de commentaire.LAWRENCE F.
Overall a great experienceGreg T.
No Problems, highly recommended, THANKS!DIANE C.
the van was extremely clean and the service was excellentJames M.
Le client n'a pas laissé de commentaire.RANDOLPH G.
I will rent from here In the future. Good value. Good service. Merci.Warren R.
Le client n'a pas laissé de commentaire.DEBORAH M.
Le client n'a pas laissé de commentaire.Carlo S.
Le client n'a pas laissé de commentaire.Brianna P.
Truck smelled like smoke, inside was disgusting, steering wheel was sticky. I'd like a refundblake S.
Le client n'a pas laissé de commentaire.Vincent F.
Le client n'a pas laissé de commentaire.Sean P.
Pick up and drop off locations were great.. friendly service and quick... the truck however had issues with losing power. Voltage to be specific. Half way through the trip to State College, Pa from Palmyra, Pa the truck lost voltage which resulted in loss of power. There was enough voltage that the truck still ran and was drivable but made for a longer trip and the use of more gas as I had a few mountains to traverse with it. If it wouldn't have been for that everything would have been great.yvonne A.
Le client n'a pas laissé de commentaire.Nanette P.
Rented for a business delivery. i still don't understand why i cant get in and out faster. My info is in the computer. there is no reason i shouldn't be able to show a license and current credit card and be on my way. Its like every time i visit its the 1st time. Not a Longs Nursery problem.MICHAEL W.
Le client n'a pas laissé de commentaire.Saran G.
Le client n'a pas laissé de commentaire.Emily F.
Rental was perfect as always! I don't go anywhere else, and always recommend your location.Dawn W.
The fuel gage indicated full at pickup. I drove the truck 8 miles. I put 4 gallons of gas in the truck. Truck was not topped off before I drove it.JAMES C.
The location is a nurseriey and could use better signing.RICHARD W.
The mobile process is a bit convoluted. It would be helpful to tell people upfront all the steps they have to go through before actually driving away with a trunk.Barbara S.
Le client n'a pas laissé de commentaire.Edwin C.