Évaluations des clients Low Cost Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Low Cost Self Storage

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Brandon M. le

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Absolutely horrible experience. I was to handling moving for my grandmother, and i leave straight from work to go handle this, so I can get home to my family. We arrived there on 10-2-19 at about 2:55pm, for my pick up at 3pm... Come to find out, There was a note saying "Out to Lunch, back at 3:45". (So frustrating to see this) While waiting outside the building; one of the employees approached us and suggested we go to a different U-haul location if we were in a rush, I politely said, "No, we'll wait". The ladies came back from lunch around 3:20 pm. I jokingly said "Where's my Jumbo Jack", feeling in good spirits I thought "finally we can get going". Signed all the docs, etc. The truck rental gets pulled up, we were ready to head out and went to verify the mileage. Put the keys in the ignition, car won't start... I was like oooooohkay? The guy goes, "Oh yeah, you have to Jimmy the key up and down a little". (Even though I've never had to do that with a U-haul rental before, whatever.. I understood) then we verify the mileage and gas, and come to find out, it's the wrong car!!! Another delay. At this point we were completely fed up and the guy comes back to have me sign the paperwork and its right this time. And we leave around 3:45, our paperwork says 3:30pm. Again.... Whatever the next day 10-3-19 I got a text saying to return by 3:00pm or be charged another $20. So I made sure I got there before 2:50pm. And guess what? Another sign posted but this time says "Out to Lunch, be back at 3:15pm". You can imagine how I felt. Another delay..... Ugh! Waiting outside the building again for about 10 minutes this time, and then the lady comes out the back and says "I can take the key, just take a picture of the gas and mileage and have a nice day". I got picked up and that was that. I will NEVER do business at (Low Cost Self Storage) again. They're service was unprofessional, and my experience was extremely frustrating.

Vincent S. le

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Le client n'a pas laissé de commentaire.

Deborah L. le

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Le client n'a pas laissé de commentaire.

Carlos M. le

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Amazing service, highly recommend online check in. Great and wonderful owners, made my move smooth!

CHUCK G. le

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People are very helpful and friendly and make it easy for me each month.

Maricruz S. le

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Literally I went to drop off the truck at 3:48 and it closes at 4:00 pm, the doors were closed already we couldn’t find the drop box, the lady was still in there looking at us like if we were dumb Instead of helping us.

Sara T. le

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They were quick, people were friendly, AC was cold, but the uhaul was dirty. There was food in the cup holders, and the windshield was filthy.

maria R. le

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No improvement they are excellent great people.

Ambrose T. le

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you are great

Albert S. le

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Le client n'a pas laissé de commentaire.

Laura M. le

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Le client n'a pas laissé de commentaire.

Rene L. le

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Le client n'a pas laissé de commentaire.

Nancy E. le

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Great first time experience. Thank you!

CHUCK G. le

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Le client n'a pas laissé de commentaire.

ana R. le

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Le client n'a pas laissé de commentaire.

James G. le

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Close and easy to use in and out.

KENDRA RANICA B. le

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I went to drop off truck didn’t really know where to park it because no other U-Haul trucks on site. Then they didn’t have a drop box just a mail slot in the door. Wasted precious time calling customer service to make sure this was the right way to leave the key.

Claudia U. le

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Amazing as always!

Claudia U. le

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I had such an amazing experience. I don't remember her name I believe it was Rosa she had blond hair but she was AMAZING!!! I had been having such a hard move but she made this part soooooo smooth I can not thank her enough!!! Thank you so much for being so great may God bless her and take care of her abundantly!!

Willie L. le

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Great customer service "FRANCES" CUSTOMER Service Rep

Gheed A. le

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Le client n'a pas laissé de commentaire.

Eddie E. le

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Le client n'a pas laissé de commentaire.

Angelica V. le

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Closed for Memorial Day. Did the online drop off and put the keys in the mail slot. This location does not have a box outside for keys.

CLAUDIA S. le

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Your personal is inefficient

SHARON G. le

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Le client n'a pas laissé de commentaire.

Doyle B. le

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Le client n'a pas laissé de commentaire.

Elizabeth F. le

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Had to wait 20 min until someone came and opened the door. I would of put a sign in the window be back in 10 min. I came during business hours and the place was locked up. I called back to back no answer. Had I not waited I would have lost my rental for the day. Need to let customers know tbat your business is opened not closed. Courtisey.

JOSE G. le

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Le client n'a pas laissé de commentaire.

Ronachai T. le

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Le client n'a pas laissé de commentaire.

DONALD W. le

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No comment

Richard M. le

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Le client n'a pas laissé de commentaire.