Customer Reviews for Lube Management
(Concessionnaire U-Haul dans le voisinage)

229 évaluations

2915 Belmont Ave   Youngstown, OH 44505

(330) 759-1438

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(330) 759-1438

2915 Belmont Ave
Youngstown, OH 44505

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 9h am à 6h pm
  • Sam : 9h am à 5h pm
  • Dim : fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Had a very positive experience, would definitely recommend this location.

roy S. 
Évaluation :
5

The trailer was ready as promised. Most importantly, the friendky and easy going attitude made the whole experience easy and enjoyable! Definitely will return the next time I need a U-Haul rental!

Kevin D. 
Évaluation :
5

Very friendly staff.

Thomas S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melinda P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Osama A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

AMY H. 
Évaluation :
5

Very easy drop off, no issues. Maurice is very friendly!

Brittanie T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine A. 
Évaluation :
3

The gas tank was on empty at pickup. That's not acceptable!! The pickup location has to work the customer in as they service their customers coming in for oil changes, so it was a lengthy wait.

Jaydee H. 
Évaluation :
5

Great guy would definitely recommend his location!

Melissa G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andy K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALBERT S. 
Évaluation :
2

Fix the truck!!! It jerks and doesn't want to go. 400 $for 3 days? Was only 219 for 3 days!! Ridiculous!!! If I ever need to move again I will go with a different company.

Kathryn R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael P. 
Évaluation :
5

Great people Clean equipment

Frederick S. 
Évaluation :
5

The owner was present and handled the contract / pickup very professionally. I want to address the reservation procedures for U-haul; I am VERY DISSATISFIED with a number of the procedures I encountered in attempting to reserve this trailer rental. [1] I originally made a reservation to rent this trailer at your downtown Youngstown, OH. location. {I did this in person} That transaction was professional and seamless. I was to pick up the trailer Friday evening 10/30/2020 before 7:00PM. I arrived at about 6:15PM and was informed that my reservation had been CANCELED, and the unit was no longer available for rental at this location. I had NOT cancelled the rental agreement. Someone at Corporate SCREWED UP, and failed to properly inform me that this had happened. I was referred to another location, {Lube Management 2915 Belmont Ave Youngstown, OH 44505} And was therefore delayed in my departure, and made my entire pre-planned trip and delivery almost 14 HOURS LATE! This delay cost me a 100 $late delivery penalty, all because U-Haul failed to honor the original rental reservation. I am asking to have my rental charges refunded due to the delays and failure to properly reserve and provide the services I paid for. {2} Your phone service is not only difficult to work through initially, but is also VERY inefficient when I [or anyone} attempts to get assistance in correcting an issue. While trying to get this current issue resolved, I was on HOLD twice, for well over 20 minutes. Both times, due to time constraints on my end {I was trying to do this while working}, I had to continue working. My frustration with not being able to call and actually talk to a LOCAL rental center was extremely off putting.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ann M. 
Évaluation :
4

Got erroniosly charged for 3 extra days due to a system return error. Maurice at site got charge removed

Robert W. 
Évaluation :
2

I was unable to pick up using the mobile app and I was not able to pick up at the time desired because the location did not know how to do this. Better training is needed to provide a good customer experience. I was also given the wrong truck and it was a big hassle to check the truck back in because of this.

David M. 
Évaluation :
2

Staff was friendly on-site and did their best to be helpful. The uhaul app was not functioning well and because of this I had to wait a long time for check-in, standing outside in the sun for about 20 minutes. Location was inconvenient and there was significant oil-change customer traffic.

Amy S. 
Évaluation :
5

Very professional.

Becky S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Heidi W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwayne C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

miguel O. 
Évaluation :
2

Have truck to me on empty. Literally watched to see if I made it to gas station. Guys were nice though.

Nicole F. 
Évaluation :
1

First off the customer service was horrible they acted as if I was bothering them, 2nd the truck I was given had a broken passenger side mirror that made it almost impossible to see to back up and lastly was told there was a quarter tank of gas in it and I was to return it with a quarter tank, well there was no quarter tank in it went 10 miles and low fuel light came on and I had to stop and get gas. I even stopped a second time upon returning the truck just to make sure it was returned on a quarter tank. Returned the truck ten mins before the place closed and the service man said he d process the return in the morning as they were about to close and he apparently didn't want to b bothered...I review my receipt in my email today and I am charged 50 dollars for 10 gallons of gas and recpt shows their fake gas gauge suggesting that it wasn't returned on quarter tank. I not thinking did not take a picture of the gas gauge when I returned the truck so I will take the hit for this time and it will b the last time I ever use their service and will not recommend Lube Management as a place to rent a uhaul from. That was a total scam which is a shame bc I used the truck to move my 77 yrs old mother with Alzheimers into assisted living. I hope u sleep well at night n have sweet dreams of the people u ripped off.

Fran M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Samer J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tim T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Teran C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Martha L T. 
Évaluation :
1

Dont double charge pick location should no how to sign out equipment t

Anthony M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl C. 
Évaluation :
5

The location and staff were great. The truck was as expected, but the computer issues were a nightmare. Took over a half hour to complete the pickup process because the computer system wasn't working properly. The return process was equally disappointing, as the "easy" return through your app ran extremely slowly, then crashed towards the end of the process. Definitely enough of a problem to make me reconsider using U-Haul again.

CHARLES M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike D. 
Évaluation :
4

The molding on the windshield on the left side was loose and came off while we were on the turnpike so we had to duck tape it

Glen L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

keith C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

julie A. 
Évaluation :
5

Maurice is an excellent representative for U-Haul....

Gordon H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ray C. 
Évaluation :
5

Checking in was in was easy and the guys were all very nice!

DIANE L. 
Évaluation :
1

Very rude and unprofessional I was supposed to have the Uhaul for 24hrs returned the Uhaul in less then 24hrs and I was double charged for everything... They overdrawn my bank account making me have overdraft fees... Have always used Uhaul over any competitors... Will be using other truck options in the future... Very disappointed with Uhaul... Has definitely went downhill over the years!!

Jessica L. 
Évaluation :
2

I prefer a place that does Uhaul and nothing else.

GENE R. 
Évaluation :
4

The shop was busy with regular customers (ex oil changes) but they were courteous and apologized for the short wait. No concerns at all.

Jeffrey L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

richard S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

gary D. 
Évaluation :
5

Very friendly and helpful

Mark P. 
Évaluation :
5

Manager was awesome, very friendly, great service!!

don G. 
Évaluation :
5

I would clear the snow off the trailer before letting the customer drive off.

Andrew S. 
Évaluation :
5

I was actually switched to another location by U-Haul. But the manager at the Lube facility switched me to a truck there. Perfect! they were great and considerate.

Richard S. 
Évaluation :
5

All was good for my trip.

Cynthia B. 
Évaluation :
5

Everything was great

elise B. 
Évaluation :
2

The moving blankets were wet and smelled. The location was not well marked as it was part of another business

GENE R. 
Évaluation :
3

I picked up a truck that had a hole in the right front corner of the box. The manager suggested i buy the insurance incase it rainned because my stuff would be messed up. I felt that 1st of all u haul should of not rented me a truck that had been damaged 2nd if u haul was going to rent me a damaged truck they should have given me the insurance 3rd if u haul was going to rent me a damaged truck they should have given a discounted rate I was not able to load the truck as i wantedin fear that if it rained my stuff would have gotten damaged

ROBERT M. 
Évaluation :
5

Would have helped if we was able to have the truck longer. We had to rush our moving so we could get the truck back in time for the next person

Christina H. 
Évaluation :
5

Thank you service was great. Very pleasant

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Thank you all so much you all are life savers

Anna B. 
Évaluation :
3

Dont lie to me.Said we would receive a AAA Discount , only to find out that you do Not offer any discount after we committed to the contract. You got me this time. NEVER AGAIN.

Tim C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Beth P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

amanda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lillian M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Henry H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Linda R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NATHALENE L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

william H. 
Évaluation :
5

Un service à la clientèle de qualité. I would definitely work with them again.

Pamela R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Terence R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike Y. 
Évaluation :
5

Add a ramp to the truck. It had no ramp

joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TYLER B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

joishka M. 
Évaluation :
5

Everything was great. The gentleman that helped me was very professional and knowledgeable of everything. He made sure everything was safe attached properly and working well. He also gave me advice on how to load the trailer and safe driving instructions regarding speed limit. I felt very safe and comfortable as I left the rental facility.

Damion M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WENDELL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Steven M. 
Évaluation :
5

The service was beyond excelliant.

RICHARD R. 
Évaluation :
5

It was rediculous that I had to go to a different location other than the preferred to pick up the equipment. Rediculous that i possibly would have to get the truck at one place and the trailer at another place based on how much the charge was for the rental.

CHARLES S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LARRY I. 
Évaluation :
4

Well the cargo area was not totally clean, but I see I've been charged a 15,00 $ fee for cleaning. and the difference between the hold on my debit card and actual charge has not been credited yet

jodie H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Neilson W. 
Évaluation :
3

Just didn't seem very welcoming today. The manager was very nice and helpful but we both said hello to staff and they acted like we were invisible made the pickup very uncomfortable as we both felt I unwelcomed. Again manger was very nice, others just pointed us to him without saying a word and then we say hello and they stare at phones and just look at us. Rented there before and staff was much nicer and friendly. I will just use different location moving forward.

RANDY G. 
Évaluation :
5

Great place to deal with. Outstanding person to work with

Joe O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERALD H. 
Évaluation :
3

Staff was fine but its just a drive in Lube place no real counter or office area. Fine for what it is but some may not find it real inviting to walk into a garage area. Again I had no issues just a comment on the set up its self.

Jim R. 
Évaluation :
3

We did not visit the drop off location- the truck had to be towed in. The truck broke down on our way to get fuel- had to wait for FOUR hours for a tow truck- billing was a nightmare- UHaul wanted to charge us for fuel- fueling charge and LATE fee while we were still trying to straighten out the mess! Our credit card was charged without our authorization and while we were still trying to get answers- not great customer service. Not to mention all of the phone calls we had to make- take a look at our file- still there was no follow up to the transaction- just a standard email that our card had been credited for some of the UNAUTHORIZE charges. JEEZ

JOHN O. 
Évaluation :
5

give more allowance time to return truck

curtis R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara S. 
Évaluation :
5

The men that helped me at the Lube Stop could not have been nicer or more helpful! Their kindness made my move less stressful. Would highly recommend!!

MICHELLE D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Terry B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike E. 
Évaluation :
5

Box of truck not swept out but I swept it out after use. Other than that truck well maintained and brakes work really well. Merci encore.

Dale R. 
Évaluation :
5

Manager was great. Renting here was made easy. My bill was honest. Will certainly recommend this location.

don S. 
Évaluation :
5

Overall the customer service is great at all of the U-haul locations that I have used. My only issue is with the pricing of the rentals. In Florida I paid 45 $to rent a 4x8 trailer and take it to Ohio. In Ohio I paid 344 $to rent the same 4x8 trailer and take it back down to Florida. The difference in rentals is absolutely ridiculous. Ultimately, everyone would have had the same inventory in the end. I understand some cost difference but that is just unacceptable. I paid the 344 $rate because I had no other option. Due to the absurd difference in pricing, I will just invest in a trailer of my own and will use another provider when we move out of Florida and go back to Ohio in the near future.

Brandon L. 
Non les évaluations ont été soumises pour cet établissement.

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