Évaluations des clients Lucerne Valley Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Lucerne Valley Self Storage

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Leif K. le

Évaluation :

The employees on the phone and on site along with U-Haul suppliers were very helpful. Unfortunately the U-Haul system operations did fail me. I was highly dissatisfied with the moving help. When I signed up to have help with in two hours of my purchase, these services were not actually available. I don’t know where the disconnect or lack of communication lies, but I will never be using moving help again. It’s OK to not to offer an abundance of services if the services themselves cannot adequately be provided (after being paid for). That tarnished a reputation and my last experience with U-Haul had some issues as well-including charging me twice. Leaving me with a chunk of money temporarily missing from my account. Are used to think of U-Haul as my go to, but my next move I will be using other options.

Monita M. le

Évaluation :

I gave this location an above average rating, because of the representative that helped me, he was above average. He was extremely patient, kind and helpful. He was extra concerned about making sure I got the best possible rate and wanted to make sure I was renting the right truck Etc. The truck was very, very clean. I was pleasantly surprised. However, I would rate the truck below average, only because it had a fuel leak underneath and I felt that the truck should have had a more thorough examination, not just around the perimeter of the vehicle, but also underneath for any type of damage. Having a fuel leak is very dangerous. I would rate the roadside service that came to assist me in my area, below average. When the roadside service repairman arrived he displayed an attitude of being irritated. He was sarcastic in some of his remarks, facial expressions, and in his hand gestures when motioning me to back up the vehicle. He was giving me instructions using his hands but he was using his hands in a way that said I am irritated. The only reason I would not rate him with a poor average rating, is because he was very efficient and quickly to repair the punctured fuel hose, that someone had taped to hide what they did. I did not want to have to unload the truck into another truck, not having help to assist me. The location where I had left, I had help loading the truck. The location where I was going, there was someone there who was going to unload the truck for me. I would not rate every roadside service the same, because U-Haul uses local tow trucks in the area to service calls. However, I would rate the representative who answered the phone above-average. She was genuinely concerned and after she obtained my information she said that she would call me back with the name of the tow truck company that would service the vehicle and she did. I understand that there are situations that happen that are out of our control, so overall for U-Haul I would rate them above average. I am very grateful that there is such a company that has trucks that we can rent without having to shoulder the responsibilities that come with owning truck. I would like to thank U-Haul for the many years of good service, in providing moving trucks to the public. U-Haul is the only company I ever used.

Kathryn A. le

Évaluation :

We were charged .99 mile vs. the advertised .79 mile. Not real happy about that.

Jan C. le

Évaluation :

Always happy with renting from this location. Trucks are always clean and ready to go.

vincent R. le

Évaluation :

Excellent customer service.

Ryan J. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gary P. le

Évaluation :

Le client n'a pas laissé de commentaire.

HERALD K. le

Évaluation :

Le client n'a pas laissé de commentaire.

Theresa D. le

Évaluation :

Le client n'a pas laissé de commentaire.

Salvador O. le

Évaluation :

Checking out was quick and easy... no problems at all.

Kathryn A. le

Évaluation :

The truck bed was too slick. We had to load and unload on slopes and had a hard time not sliding and trying to handle the heavy loads. We all had work boots on.

Kathy S. le

Évaluation :

After I had to return back to pick up my reserved dolly they forgot to put in my truck, I was treated as if I was lying about not having one! They tried to make me take it out to my car when I had just witnessed and waited on them loading someone else’s moving boxes in their car!

Jeanette N. le

Évaluation :

Thank you to Frank and Sharon for your assistance with my renting of the uhaul. Very helpful and patient for I have not had to do this in over ten years. I am very grateful for thier kindness and professionalism.

Ron S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Gina A. le

Évaluation :

Le client n'a pas laissé de commentaire.

WILLIAM H. le

Évaluation :

Personally I cant recommend any thing. Everything went very well.

DEMETRIA Y S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Frank D. le

Évaluation :

Keep on trucking

Michael E. le

Évaluation :

Love this uhaul/storage . great staff always friendly and helpful

KEN K. le

Évaluation :

Service was great. I only rented a dolly and there's not much to say about that . It worked

Gary P. le

Évaluation :

Excellent service and trucks

EMILY G. le

Évaluation :

The guy who rented the truck to me...didnt know what he was doing.... He over charged me and wasnt very helpful

HELEN B. le

Évaluation :

Service was excellent. We will tell any and all of this location. Thank you for a very good experience!!

elizabeth C. le

Évaluation :

Le client n'a pas laissé de commentaire.

Doug O. le

Évaluation :

Le client n'a pas laissé de commentaire.

darin E. le

Évaluation :

I am not happy with the communication, although I don't know what you can do about it. I had ordered a truck to be picked up in Hesperia, then received a text saying to pick up a truck in Lucerne Vly (30 miles farther than Hesperia) only to then get a phone call saying that the truck in Hesperia was ready for me to pick up. Next came a voicemail saying that I needed to pick up the truck in Lucerne Valley. So which place do I go.....Hesperia or Lucerne Valley???? The truck ran fine (radio was busted I think) and we got the stuff delivered so it ended up being a productive day.

DON S. le

Évaluation :

Le client n'a pas laissé de commentaire.

HUGO M. le

Évaluation :

very friendly people!!!

DON S. le

Évaluation :

Le client n'a pas laissé de commentaire.

irving C. le

Évaluation :

No fault of the technician but the system went down and he had a hard time putting everybody through there was a line out the door