The gas tank was at 1/4 when I picked it up. Tanks should always be completely full, otherwise the customer either overfills before returning, and loses money, or underfills and gets penalized. UHaul's practice of not providing customers with a full tank to begin with is a complete rip off for customers. It's why I now only rent from UHaul when there is no other option available.
Greg R.
Customer Reviews for Lucky Charms Convenience Store
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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U-Haul could make it easier for the location and customers by providing alternative service when reserved vehicles have not been returned by previous renters. It took the poor girl an hour to navigate your system to get me an alternate vehicle that was on site!
Joanne R.The truck sound d like it did not have a muffler. Very disappointed
scott L.Best U-Haul experience I have had. Staff were pleasant and helpful
Christine H.I found it odd that the Online Check-in metrics were in kilometers but the in person check in and the receipt were in miles. A warning about that would be nice. The attendant at the location was very friendly and helpful but he had multiple customers for other services and products my pick up process was interrupted for some of them. Thus, the wait for pick up was a bit longer than I anticipated. A general notification to allow more time for pick up might be good.
Kenneth A.Lot's of smoke smell inside the truck.
Ryan T.Inside van was dirty. Steering wheel had to be on a 45 degree angle to drive straight. Acceleration was poor. Once up to speed, it was ok, but getting there was rough. Gas level on guage was different than on the contract (significantly so), but by the time I looked, it was too late. No one came out to vehicle with me. I get that this was last minute, but wasn't good.
Deryck R.Dolly was not available at the time of rental
Derek O.Everything was good
David S.Gas tank was not full, it was somewhere between quarter and half full, guy said "oh just fill it to somewhere over quarter full"?????????? I guess it wasn't correctly filled to the " random" amount he suggests and charges me $36 for gas. Totally unfair, i want my $36 back!
Robert B.Hood release did not work and tire gauge alert was on when I received the vehicle. Vehicle not suitable for use for my needs.
Tori L.