The equipment and service provided by Lucky King Storage of Reedsburg, WI was excellent. For Covid safety reason I appreciated being able to complete the rental agreement with glass seperating the Lucky King Rental agent and myself.THOMAS D.
Customer Reviews for Lucky King Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Reedsburg, WI 53959
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 8h am à 5h pm
- Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Drop off was quick and easy. Very nice guy helpfulROGER K.
Le client n'a pas laissé de commentaire.DANIEL WAYNE C.
Le client n'a pas laissé de commentaire.PETER L.
I was not happy that I scheduled a unit for pick up well ahead of time at a location one mile from my house. By the time I was able to get a unit I had to travel 40 miles away from my house. I would rate the overall service from your company as poor.Jeff B.
Dropped off vehcile Sunday (location closed) easy to fine and drop vehicle. Called Monday today and talked with Tim who was very accommodating and helpful. Even gave a call back to explain situation. Great job!Paul T.
It was because of the pandemic, but I was unable to contact anyone inside during regular business hours. The door was locked for safety reasons, but no one answered when I called the number posted on the door, and it was unclear where to park (after I left I realized that I may have parked in the wrong spot - sorry!). Eventually, I wound up just putting my key in the drop-off slot, and the truck was checked in the next morning. Not a terrible experience, but I wasn't sure that I was following proper procedure, which was stressful.Nathaniel A.
This was the worst experience I've ever had with UHaul. I'll never go back here and would never recommend it to anyone. If it ever comes up in conversation I'll tell people to avoid it. The personnel refused to help and told me "you'll have to figure it out" I ended up spending over 40 minutes in the parking lot calling UHaul customer care in Madison, WI to help me through the terrible situation all because the lazy employee refused to do his job or offer any assistance whatsoever!Spencer C.
I didn't receive the furniture dolly I was charged forShaun S.
Le client n'a pas laissé de commentaire.Jesse K.
This is Uhaul corporate's fault not Reedsburg-I reserved several months in advance and yet had to pick up the truck more than an hour away from the location of my pickup location Reedsburg vs Madison). This caused me to need to leave work 2 hours early to make the drive and cost me a fair amount in gas (for my personal car and the truck. Uhaul should've made the effort to deliver the truck to my requested location. Further, I was shorted 3 blankets (because the location didn't have them, not their fault) and reimbursed for 1.CHRIS C.
First off, my major problem was issues with the online Uhaul experience and calling in. Horrid. It needs to be straightforward. I was going back and forth trying to solidify a truck for a one-way trip and the site would not let me. Too clunky. Upon calling in mulitple reps were leading me astray. The first rep was especially horrid though. Very rude. For this exact location, the cab was filled with cat hair and had the poignant smell of cat pee stuck to the air. Bad.Jeremy M.
Nothing both of the guys I dealt with were super nice and fast at getting me the truck I needed and they were super fast at doing that. Also they both had a great sense of humor which is always a plus to me. I would definitely go back and recommend them.TONIA J.
The guys at this location are very friendly. Good customer serviceMichael A.
Le client n'a pas laissé de commentaire.Cary C.
Not the fault of this location, but the fault of UHaul policy. We scheduled pickup in Baraboo, WI online, and showed up to find out they switched the pickup to Reedsburg. We were not notified and were an hour and a half behind schedule due to this. Please update your policy to ask for customer confirmation and not just assume they get the notice, and require the locations to call to the customer when it is switched. While we did get extra free miles, we still had to pay for the difference in fuel and lose a helper halfway through because we ran out of time. If the website says the location we chose has a truck available for the day we reserve, then we expect it to be there when we show up, not go drive to another town to get the one you need.MICHAEL G.
Le client n'a pas laissé de commentaire.Christian D.
Always prompt service, professional every time.JENNIFER D.
Le client n'a pas laissé de commentaire.LAWRENCE W.
Le client n'a pas laissé de commentaire.Patricia P.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Joshua D.
Le client n'a pas laissé de commentaire.Kenneth S.
Owner was great!BRIAN H.
No one was there to receive the trailer, I called the phone number that was on the door two times and left a message, they have never returned call. I had to unhook it myself!PAUL M.
I really can't think of anything .DONNA P.
No improvements necessary. Todd was very helpful and friendly.Steve H.
Le client n'a pas laissé de commentaire.BRADLEY A.
Le client n'a pas laissé de commentaire.PATRICK M.
The car carrier had both sraps that were shredded on the ends needing replacement, and had a bald tire. The dealer was customer friendlyWILLIAM P.
Le client n'a pas laissé de commentaire.Brigitte C.
I have rented from this location several times before, and they are always helpful.TERRY G.
Le client n'a pas laissé de commentaire.LORI P.
Le client n'a pas laissé de commentaire.James H.
Le client n'a pas laissé de commentaire.BEVERLY K.
Le client n'a pas laissé de commentaire.Shirley D.
Le client n'a pas laissé de commentaire.Gayl D.
Le client n'a pas laissé de commentaire.Chris W.
Le client n'a pas laissé de commentaire.Gary T.
Keep up the great serviceTERRY C.
Le client n'a pas laissé de commentaire.Marah T.
Le client n'a pas laissé de commentaire.Kenneth B.
Le client n'a pas laissé de commentaire.Joseph K.
Le client n'a pas laissé de commentaire.Crystal W.
Le client n'a pas laissé de commentaire.Jamie H.
Le client n'a pas laissé de commentaire.LAURA W.
Excellent service! Will use them again very soon.Joseph K.
The guy was super friendly and helpful, no complaints.Adrianne C.
Le client n'a pas laissé de commentaire.Travis B.
Le client n'a pas laissé de commentaire.MICHAEL C.
make sure that al trailers are swept out before they are singed out . I had to clean it before I could move my daughter. thank youStanley D.
Le client n'a pas laissé de commentaire.John C.
Le client n'a pas laissé de commentaire.BRYAN W.
Perfect return. Concerned regarding my previous experience w picking up. Helpful in making sure my photos at pickup had been uploaded and that I was protected.Alan T.
Le client n'a pas laissé de commentaire.ADRIAN R.
Was unable to check in trailer on line.ERIC P.
Le client n'a pas laissé de commentaire.Duane C.
Le client n'a pas laissé de commentaire.CHARLES C.
Very helpful and friendlyGREGORY N.
Le client n'a pas laissé de commentaire.TERRY C.
Friendly and professional serviceAlison K.
When U-Haul refused to help me and their customer services representatives laughed at me, the location Manager went out of his way to fix things.Alex B.
Great service. Everything worked just as it should.Brian B.
It was all great. No issues or problems.Ronald L.
Le client n'a pas laissé de commentaire.James D.
I ordered 2 dozen blanket and only received 6 blankets. And the truck was only half full of fuel.Andrew M.
the tire tiedown was rusted. i had to bring it to a closer dealer to repair it. i thank the people of baraboo wi for that.Frederick R.
Le client n'a pas laissé de commentaire.Ellen D.
Fast, friendly service, what's not to like?Richard M.
The attendent was very helpful and generally a very nice person. Was pleased to work with him.Joel U.
Le client n'a pas laissé de commentaire.Jeffrey F.
Le client n'a pas laissé de commentaire.JODELLE J.
Le client n'a pas laissé de commentaire.Steven Z.
Le client n'a pas laissé de commentaire.Jeffrey H.
Le client n'a pas laissé de commentaire.Terry L.
Great and friendly serviceDwayne C.
Le client n'a pas laissé de commentaire.Lillian R.
Great customer service!Steven G.
Great job, easy in and out. Great experience!Timothy B.
Staff were incredibly friendly and accommodating.Rose B.
Le client n'a pas laissé de commentaire.Matthew J.
Lucky King Storage Was Great! The people were friendly and very understanding and did everything they could to help me out. UHAUL itself does the scheduling, which Lucky King Storage has little to no control over when making Reservations over the phone with UHAUL. UHAUL Double booked me with another renter for the same piece of equipment, but the guys at Lucky King storage did what they could to make it all work. A very pleasant experience with Lucky King. UHAUL has some kinks to work out in their scheduling system, however.David B.
Was very satisfied with everything especially the level of customer service provided to meet my needs.Dean O.
Le client n'a pas laissé de commentaire.Hailey W.
Le client n'a pas laissé de commentaire.Kay J.
Le client n'a pas laissé de commentaire.Anthony B.
Nothing service was excellent needed a uhaul at the last minute and they happend to be be closed but they were still at the office willing to help me out and get me on my way quickly thanks agian for the service very friendly as wellCynthia V.
Nothing, it was great customer service!Collin B.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.Christopher C.
Le client n'a pas laissé de commentaire.Kent P.
Le client n'a pas laissé de commentaire.DANA H.
We actually ordered a truck to rent, but just before pickup we were told to pick up in Baraboo. Not very happy with that. We went to Lucky King Storage because that's where I wanted to pick up and drop off. We ended up just renting a trailer. Everybody at Lucky King Storage was great taking care of me. U haul itself did not take care of me.Todd R.
Le client n'a pas laissé de commentaire.Melvin F.
Le client n'a pas laissé de commentaire.David S.
I was informed the day before the pickup date that I would need to drive to Reedsburg to pick up the moving truck as opposed to the originally scheduled downtown Madison location, which added a two-hour round trip drive. When I arrived, the truck was larger than the confirmed order (20' instead of 17'), and there was no dolly inside. When I called customer service to discuss next steps, I was informed that I needed to drive an hour back to Madison to pick up a dolly; however, the Madison location was closing before I was able to arrive.Caroline W.
Le client n'a pas laissé de commentaire.Jacob L.
Excellent experience!Vanessa P.
Le client n'a pas laissé de commentaire.James W.
Le client n'a pas laissé de commentaire.Clifford N.