Customer Reviews for Lynns Superior Automotive LLC
(U-Haul Neighborhood Dealer)

Évaluation :

2

I was charged an extra $30 on pickup and an extra $30 when I dropped off the trailer. Is that common practice with the location, to overcharge $30?

Évaluation :

3

Use the number on your contract and call after 8:00 a.m. they assist you from the building that's on the lot which is some kind of school or daycare. Kind of different but it works

Évaluation :

5

Opened on time. Nice service - drop off went smooth.

Évaluation :

3

It was basically a parking lot.

Évaluation :

5

Even though they were closed she answered the phone when I called. She explained everything we needed to do and was very helpful and nice.

Évaluation :

1

No one there when we arrived the number on the building was incorrect and no way to contact owner except for the business next door

Évaluation :

5

Owner was extremely helpful and courteous

Évaluation :

1

Please stop doing business with this location. When we arrived prior to pickup, we pulled into a lot with a shed at the back. This shed had a sign with Lynns Superior Automotive information on it. We called the number on the sign and it was not a valid number. We then called the number listed on the reservation with no response on that line either. There was nobody at the location to assist us. I was supposed to pick up my uhaul truck at 8am and got it at 8:50. We spent the entirety on hold with uhaul customer support because we could not gain access to the key to pick up the uhaul. This was such a horrible experience and pushed back our entire day of moving. Once we looked at the location reviews, we saw that this was a common occurrence amongst people who had picked up from this location.

Évaluation :

2

Improve availability, communicate better

Évaluation :

3

Had so much trouble trying to pick up from a location we were not informed was 24/7 pick up only. Still havent got my money back they said I would.

Évaluation :

1

this location has no one present after I had made the reservation and confirmed everything when I got there I still had to go through the process again over the phone which took an hour. I had to rental in my possession for less than three hours and I traveled A total of 12 miles during the time that I had the vehicle. If you days later after I had already return the vehicle I get a notice from U-Haul claiming that I had not returned the vehicle after I confirm that I did indeed return the vehicle I get a invoice from you guys claiming that I drove 149 miles and charged me $217 this is completely unacceptable. I have tried to stick with the local rental place and I've got no help whatsoever I have spoken with the support line at U-Haul and I've gotten no support whatsoever. if I don't get this resolved soon my next steps would be to contact the Better Business Bureau and I will be leaving A detailed review on my experience on google.com

Évaluation :

2

It is literally a a parking lot with a shed in the middle of nowhere with no one to contact and a useless uhaul phone number that took an hour to get ahold of someone to help us due to a mistake another uhaul made when making the reservation.

Évaluation :

5

Everything was perfect at Lynn Superior !!!