Returned it on their day off so no one to help with return process. Didn't have wheel or jack to jack the tongue off the truck. Made unhooking difficult. Fortunately I had a floor jack along. But good location for drop off.
Gary S.
Customer Reviews for M37 Auction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Very busy eh Ed n we arrived but took care of us promptly
James H.Merci
Ethan W.Fabulous customer service!!!!
Colleen C.Interior of Van was dirty - obviously not cleaned- at all. Mobile app locked up my android phone (hard). Phone would not respond or even power down to restart. This happened on both check out and check in of the vehicle. It took 40 minutes to check the vehicle back in. The vehicle functioned well - no issues.
Paul V.You over charged me. I never got the gas credit I was told I would get because the tank wasn't at full as left. And I am pretty sure I only drove 80 miles not 120,3 miles. I am very unhappy!
Amy A.The self serve aspect of this was so convenient. I really appreciated being able to handle this on my time and not during regular business hours. Merci.
Lynne K.Service was prompt and friendly, thanks!
Edward William H.Jay and his team did a great job getting a 26' truck for us. Good experience.
Scott H.Everything went well. Very friendly professional service was given at every turn. The 15ft truck ran very smooth and was easy to operate.
Darrell A.Nothing. This location is very advantageous to U-Haul customers, plus they care about the customer.
Robert J H.We were not able to scan the QR code required to return the truck after hours. We tried approximately 20 times.
Donald W.Always helpful staff at this location!
Lisa D.Overall great experience in Caledonia. Super friendly and helpful folks.
Barry R.I reserved on line, very easy to do. Arrived at the pick location in Caledonia, MI. My truck was ready, the appliances dolly as well. The young man who waited on me was courteous, professional and made sure all my questions were answered, we reviewed papers, the condition of the 15' truck and he sent me on the way. I will highly recommend this UHaul location to friends and family. Thank you for a very positive experience!
Pete M.The staff was very accommodating and helpful. We could not get a truck the size we wanted to they gave us the next size up! Merci.
judy H.The mobile app would not work to take pictures and check out properly, being the weekend I had to call and leave a message at the local office. I never received a call back and was over charged for fuel. All else was ok
Scott B.The representative was great
Maria F.The van was filthy inside when I picked it up. The offices were chaotic, messy and dirty. No one did an in person inspection of the vehicle. It was a strange experience. I've rented many uhaul s in the past, and this was not the same experience.
Robin V.Everything was great. Plus there consignment auction service is super convenient and helpful!
Royal N.The place was closed but there were some workers there doing some work after hours. The key return box was hidden by the door being propped open so I had to ask some stranger if he worked there and where the key drop was located. A recommendation could be to show photos of the key box and other various things when dropping off the vehicle via the online method. You require photos from us to verify, a photo for the users would be nice as well. The photos would obviously have to depict the location of the box not just a photo of the box.
DANNY C.Very nice people
GENE ARLO H.Everything was perfect!
Ardith T.Your online check in process is horrendous. The truck was very dirty on the outside.
Tim B.Truck had less gas when I got it then they said woman behind counter really did not know what she was doing place was very dirty
Russell V.Prompt, knowledgeable, professional!!
Judith W.No need to improve!
THELMA RACHEL R.Sign up was easy. Rate reasonable. Vehicle new, clean and ready for use at time booked. Pleasant staff. Very pleasant experience.
jony M.Scheduled for 11am. Didn't get it until an hour later. The bar code didn't Scan or anything. Customer service wasn't much help either
Sierra F.Very helpful young man. Checked us in and sent the email confirming the return immediately.
Edward E.Wish the trucks had Cruise control. We traveled to thousand miles it would've been nice I have cruise control on the highway. Other than that everything went very well thank you.
CARL MICHAEL R.Just amazing! Upfront pricing, real clear explanations from the door to the time you return it. Super annoyed I used Penske for short trips in the past; I've wasted a lot of money over the years. Won't make that mistake again now that I know how great Uhaul is for short trips. Thank you again for helping make my "new home" moving in experience a smooth memory of the past.
RHIANNON NICOLE C.The vehicle was gross, I sat in a seat covered in dog hair, if I'd had an allergy we couldn't have completed the rental. Store was messy and no masks enforced.
elizabeth Y.This store needs to be cleaned up. There was a lot of things that were laying around that either should have been placed on a shelf or a storage room. Very cluttered. They did not have the blankets that I had ordered, but took it off my bill. The gentleman that helped me was very nice and friendly. I appreciate that.
LAURA MARIE P.The staff here are extremely helpful and knowledgeable about their U-haul equipment. Always happy to rent here.
CHARLES A M.Much easier than I thought it would be! Convenient as well. Love being able to use the app to take pictures inside and out!
MELANIE JEAN W.