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Carl R
Customer Reviews for M37 Auction
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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One of the absolute best experiences I have had a U-haul. And I have had many good ones before! Loved the staff and the helpfulness.
Colleen CDropped off a full UHaul of items to be sold in M37Auction
antonio lThe location seemed like they had a bit too much going on with their other business. Also, they knew we were coming, or should have looked ahead to see that and should have had the truck cleaned off of snow and de-iced as it snowed the night before. Lastly, we were charged extra money as the location never checked the truck back in upon us returning it, which I then had to make two phone calls to U-haul to figure things out and will have to wait 3-5 business days to get my money back. We returned the truck the same day and it wasn't checked backed in until Tuesday when I called u-haul. Not the end of the world but not the most convenient.
Elizabeth RThis place also does auctions, internet sales, etc. it is always chaotic inside and the place is a pig sty.
David TI wanted a 10 FT box truck and called to get it earlier - Caledonia Uhaul called me - and told me the 10 FT box truck might not be back in time and thinking of me - provided me theh 15 ft box truck - I was overwhelmed with driving this size and the cost - I tried to get truck on line and it took an hour - it was a lot of gas - and I did not need a 15 ft truck - the dispatch person said I would get a $50 separate credit for my inconvenience. It was very difficult. Julie
Julie SEverything went very well ! Thank you
Roy SThe staff at M-37 were awesome! They were friendly and polite. They made it easy to rent a truck and drop it back off. A very stress-free process. D. Haines
Diane HHelp was awesome!
Donald LThe customer service was awesome.
Karen RThis service has been a life saver for us. We've always had a great experience, and we're planning on using them again in the future. Would definitely recommend!
Ryan AReturned it on their day off so no one to help with return process. Didn't have wheel or jack to jack the tongue off the truck. Made unhooking difficult. Fortunately I had a floor jack along. But good location for drop off.
Gary SVery busy eh Ed n we arrived but took care of us promptly
James HMerci
Ethan WFabulous customer service!!!!
Colleen CInterior of Van was dirty - obviously not cleaned- at all. Mobile app locked up my android phone (hard). Phone would not respond or even power down to restart. This happened on both check out and check in of the vehicle. It took 40 minutes to check the vehicle back in. The vehicle functioned well - no issues.
Paul VYou over charged me. I never got the gas credit I was told I would get because the tank wasn't at full as left. And I am pretty sure I only drove 80 miles not 120,3 miles. I am very unhappy!
Amy AThe self serve aspect of this was so convenient. I really appreciated being able to handle this on my time and not during regular business hours. Merci.
Lynne KService was prompt and friendly, thanks!
Edward WJay and his team did a great job getting a 26' truck for us. Good experience.
Scott HEverything went well. Very friendly professional service was given at every turn. The 15ft truck ran very smooth and was easy to operate.
Darrell ANothing. This location is very advantageous to U-Haul customers, plus they care about the customer.
Robert JWe were not able to scan the QR code required to return the truck after hours. We tried approximately 20 times.
Donald WAlways helpful staff at this location!
Lisa DOverall great experience in Caledonia. Super friendly and helpful folks.
Barry RI reserved on line, very easy to do. Arrived at the pick location in Caledonia, MI. My truck was ready, the appliances dolly as well. The young man who waited on me was courteous, professional and made sure all my questions were answered, we reviewed papers, the condition of the 15' truck and he sent me on the way. I will highly recommend this UHaul location to friends and family. Thank you for a very positive experience!
Pete MThe staff was very accommodating and helpful. We could not get a truck the size we wanted to they gave us the next size up! Merci.
judy hThe mobile app would not work to take pictures and check out properly, being the weekend I had to call and leave a message at the local office. I never received a call back and was over charged for fuel. All else was ok
Scott BThe representative was great
Maria FThe van was filthy inside when I picked it up. The offices were chaotic, messy and dirty. No one did an in person inspection of the vehicle. It was a strange experience. I've rented many uhaul s in the past, and this was not the same experience.
Robin VEverything was great. Plus there consignment auction service is super convenient and helpful!
Royal NThe place was closed but there were some workers there doing some work after hours. The key return box was hidden by the door being propped open so I had to ask some stranger if he worked there and where the key drop was located. A recommendation could be to show photos of the key box and other various things when dropping off the vehicle via the online method. You require photos from us to verify, a photo for the users would be nice as well. The photos would obviously have to depict the location of the box not just a photo of the box.
DANNY CVery nice people
GENE AEverything was perfect!
Ardith TYour online check in process is horrendous. The truck was very dirty on the outside.
Tim BTruck had less gas when I got it then they said woman behind counter really did not know what she was doing place was very dirty
Russell VPrompt, knowledgeable, professional!!
Judith WNo need to improve!
THELMA RSign up was easy. Rate reasonable. Vehicle new, clean and ready for use at time booked. Pleasant staff. Very pleasant experience.
jony mScheduled for 11am. Didn't get it until an hour later. The bar code didn't Scan or anything. Customer service wasn't much help either
Sierra FVery helpful young man. Checked us in and sent the email confirming the return immediately.
Edward EWish the trucks had Cruise control. We traveled to thousand miles it would've been nice I have cruise control on the highway. Other than that everything went very well thank you.
CARL M