Évaluations des clients Macks Body Shop Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Macks Body Shop Inc

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David C. le

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Originally sched. pu of unit in Stanley,NY but then sent to Lyons,NY, increasing my mileage from home. When asked if I could drop off in Stanley was told it wound be over 118.00. Cost me almos 3 hrs extra on the road plus fuel. Not happy with that..

Carole C. le

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Le client n'a pas laissé de commentaire.

Curtis M. le

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I'm not sure there would be anything to improve in this Instance. Everything went perfectly. I am very grateful for how quick and painless the whole thing was. Thank you very much.

Mike H. le

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Le client n'a pas laissé de commentaire.

FRED W. le

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nothing at this time but I believe people need to be reminded its not actual days that they have the vehicle it is actual hours.we picked up on july 1 and had to july 8th and an extra day was included but still was charged an extra day charge and was told it was because of hours over ? when we delivered it before anyone was there and was under the mileage that was allotted thank you

Bonny N. le

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Nothing really. 1st time users might need a little guidance. But over all worked good.

Jacquine J. le

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40 minutes after getting off the phone with a very nice man at uhaul to make this reservation, I arrived to pick up the trailer at Mack's. The reservation was incorrect as I had been told that there was the option of dropping off the trailer in Leominster for a discount of $40 on the rental to which I had agreed. The agent at Mack's told me the drop off was listed as Gardner and no discount had been applied. When I asked if we could change it he said I would have to call uhaul directly and that "they do this to me all the time". I picked up the trailer and did not get a chance to call uhaul until today prior to returning the trailer. I was told that they could not honor the previous verbal offer over the phone, that it would have had to have been changed at the time of pick up and that their records showed that I had declined the offer to drop off in Leominster. Not only had I accepted the offer but I made it very clear to both the person taking the reservation and the man at Mack's that I would not be able to drop off the trailer until Monday the 4th. Not only was I charged the full price on the rental, but I was told today that there would be an additional charge for an extra day. Shame on me for not checking the dates on the paperwork but shame on you for verbally promising one thing and then failing to deliver. I am now out an additional $60 plus fees over the original agreed upon price. I will not be using uhaul again.

Ronald A. le

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The only issue we had is that it did not have full tank of gas. Had to put in $25 to fill it

beth ann S. le

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Le client n'a pas laissé de commentaire.

Celeste C. le

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I waited over 30 minutes to get my truck for a scheduled pick up time.

ERIN W. le

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I am home. I made it safe and sound and I love Lyons. This shop welcomed me with a small town feel and all the staff was helpful returning the equipment.

Christine D. le

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The location I reserved 6 weeks ahead and was listed as my "preferred location" was not able to be my pick-up spot which I found out 24 hours before pick-up. Thank you to the clerk at the Victor, NY location for finding me a "new" pick-up location. I was told the "new" pick-up location would have everything available on my reservation; however, they had no packing blankets available. Thank you to the Lyons, NY location for having a truck and dolly that I could rent!

Lea J. le

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Le client n'a pas laissé de commentaire.

Andrea D. le

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Le client n'a pas laissé de commentaire.

Tom K. le

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I've used drop off location in the past. It's a local body shop that's on my way home. It's not open on weekend so I was going to do the self-drop off, as I've done in the past..... but, must be the person in Florida didn't set it up correctly in the computer because my U-Haul account didn't allow.... I had to call Florida, talked to the lady..... she was nice and told me to just leave it and she'd take care of it!

Annie F. le

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Le client n'a pas laissé de commentaire.

Bruce B. le

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Owner was very helpful and went above and beyond

Teresa B. le

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Le client n'a pas laissé de commentaire.

Eric R. le

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The rubbers to snub the tow chains were in need of replacement and one was missing.

Sara M. le

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This location was not open for return, so I can’t say if I would recommend it to anyone.

Tracy D. le

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Le client n'a pas laissé de commentaire.

Cynthia L. le

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Lousy customer service, female clerk had a nasty attitude, complained about everything, including U-Haul itself. Will never agree to go to Lyon's for pick-up or drop-off again.

James R. le

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Le client n'a pas laissé de commentaire.

Michael B. le

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Le client n'a pas laissé de commentaire.

Curtis M. le

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I was just a little disappointed when I was called back and told the reservation I thought I had I couldn't have, but the woman on the other end of the phone was very helpful and accommodating and while I was still on the line found me another truck to meet my needs and made it very easy for me. I have been very satisfied with U-Haul's service and will definitely be calling again. Thank you.

Darcy G. le

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Le client n'a pas laissé de commentaire.

Debra A C. le

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Great fast service.

SAmantha G. le

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We ended up needing the truck for an extra day and the staff only charged us the extra mileage. This was helpful!

Aaron L. le

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Le client n'a pas laissé de commentaire.

Joshua H. le

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Le client n'a pas laissé de commentaire.

GARRY A. le

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Le client n'a pas laissé de commentaire.

Darryl C. le

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Le client n'a pas laissé de commentaire.

Tammy H. le

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It was a perfect match for what I needed. Thank you so much

ALBERT D. le

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we are honestly happy with everything.. we had the truck for about a week and the rates were just awesome! very friendly atmosphere! would highly recommend!

Richard V. le

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Mack's was great. The only issue I had was trying to book the truck - online and on the phone everyone said I had to get the truck in Victor and that Mack's wasn't available as a pickup location. We picked it up and dropped it off at Mack's with no problems.

JAMES J. le

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A crack in the windshield that was not in the field of vision was noticed when picked up

Kyle P. le

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Le client n'a pas laissé de commentaire.

Josh K. le

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Le client n'a pas laissé de commentaire.

JOSEPH M. le

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Upon pick-up at Macks Auto Body, my truck's gas cap was hanging off the truck and was mysteriously missing 12 gallons of gas. The rep's only response was, "Nothing I can do. Call U-Haul." This is a very rural area. There are no roaming gangs of gas thieves in Lyons, NY. My $50 worth of gas was siphoned off by an insider who was too stupid to screw the cap back onto the truck. When I immediately called U-Haul customer service, the rep should have suggested that I take a picture of the gas level, because when I called after closing the contract, the regional manager's only response was, "Without a picture, I can't be sure you're telling the truth." If I had returned the truck missing 12 gallons of gas, I would have been penalized $4.25 per gallon. You can be sure that I would have paid a $50 penalty. U-Haul local stole my money and U-Haul national gave me a $50 coupon. I actually have to return to the thieves and spend money with them in the future in order to recover the money that they stole from me last week. I move every 12-18 months because of my work. I will not give another penny to U-HAUL.

JAMES T. le

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Le client n'a pas laissé de commentaire.

STEPHEN P. le

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I wish I had been told there was a charger to use SIRIUS RADIO. I didn't appreciate being billed for it after the fact. I would have just listened to the regular radio. NOt real happy.

Susan G. le

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Le client n'a pas laissé de commentaire.

MARY V. le

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Le client n'a pas laissé de commentaire.

Tamara C. le

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Gary was cool uhaul stinks though "fixed price" my behind it was more than they told me before I got there like they swore "would not change"

GARY G. le

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Le client n'a pas laissé de commentaire.

MARK P. le

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Le client n'a pas laissé de commentaire.

DOMINIC M. le

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good experience. would highly recommend

Vernetta P. le

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Rent somewhere else....We had to take a half hour just to get the truck unstuck from snow and the guy didn't even come out to help.

Randy K. le

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customer friendly,quick service,clean truck

Linda S. le

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Le client n'a pas laissé de commentaire.

Karen G. le

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Le client n'a pas laissé de commentaire.

nancy P. le

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Mr. Shumway was professional, patient and helpful while we worked out some early-morning banking issues. We needed the truck immediately to resolve an emergency situation and he was very accommodating.

TINA A. le

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I dropped the uhaul off while the business was closed. I walked around the premises trying to figure out which part was where I should drop the key off. I found a key drop but saw nothing about uhaul key drop. I just prayed it was the right place and if not they'd give it to the right people in the building. If there was a sign on the door.. Itd be extremely helpful!

maggi L. le

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Upon returning the truck, the customer service person again assured me that the truck should have held 3 - 4 bedroom house. Apparently it will only hold the furniture and things from the bedrooms and not the whole house. He was also unable to give me the final cost of the rental. Seemed put out that I would even ask.

LYNDSIE H. le

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Le client n'a pas laissé de commentaire.

William S. le

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A location closer to my home Lyons was 1 1/2 hours away

MARK A. le

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Le client n'a pas laissé de commentaire.

ARIEL R. le

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There were no clear directions once we were ready to drop it off as to where to drop the keys. It was labeled in small letters on an entirely different building. Also, no directions as to what to do with the truck.

James D. le

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Le client n'a pas laissé de commentaire.

Raymond S. le

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Le client n'a pas laissé de commentaire.

TERRY B. le

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Le client n'a pas laissé de commentaire.

Sean C. le

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Added insurance without even asking. He said you have to have it. That was garbage.

BECKY F. le

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Le client n'a pas laissé de commentaire.

AMY N. le

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Le client n'a pas laissé de commentaire.

LINDA L. le

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Great service!

Jeff G. le

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Trailer had bald tires, half the lights didn't work and it was very dirty inside and out.

domingo P. le

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The agency was close and we were unable to rate.

DAVID B. le

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Le client n'a pas laissé de commentaire.

STEPHEN P. le

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Le client n'a pas laissé de commentaire.

Roxanne H. le

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better communication between district and the service center..the owner of this location had to come from a funeral to assist me..I felt like such an idiot

STEVE T. le

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Le client n'a pas laissé de commentaire.

Andrew C. le

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Le client n'a pas laissé de commentaire.

bob M. le

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The experience was smooth and seamless! We had exceptional customer service from Gary Shumway!

CHERYL G. le

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Le client n'a pas laissé de commentaire.

GARY A. le

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Very good experience. Pleasure to do business with

SUSAN M. le

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Although we were not given our first choice for pick-up - in Geneva - this was a good alternate site.

JOHN S. le

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Le client n'a pas laissé de commentaire.

KATHY A A. le

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Le client n'a pas laissé de commentaire.

Nancy J. le

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I was very annoyed that two of us had to drive almost two hours round trip to pick up the truck. So much for listing a preferred location. I don't know what I would have done if I hadn't found a friend to drive me to the pick up. Take a taxi??

Bruce W. le

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Le client n'a pas laissé de commentaire.

TuQuynh N. le

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I was told the day before I was to pick this hitch up that there were no hitches in my county and that I would have to travel an hour away to Lyons to pick it up. I was also told that I would not be charged for the trailer hitch that cost $239.64 because of the inconvenience and last minute notification by Sales rep Jacob Devine. The charge has not been credited from my credit card as of one week still.

Linda M. le

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Le client n'a pas laissé de commentaire.

MICHAEL M. le

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The employee originally tried to charge my charge 9000.00 for a 36.00 trailer rental. He had to get on the 1-800 number and total check out time took 1 hour. This was suppose to be a easy 10 minute transaction as their was no other customers.

Jeffrey K. le

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Le client n'a pas laissé de commentaire.

William G. le

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This was not the original location for my request and it added miles to my trip which caused me to go over my mileage allowance therefore costing me more money.