I booked a truck online at a location that was near to me and my destination. I then received a call saying there were no trucks available at that location and I would have to go pick up a truck at a different location, about 30-40 miles away. When I said there were plenty of trucks at that location, as I drive by there everyday, I was told corporate was moving those truck and would not be available. I was offered a small discount on mileage but it more than doubled my fuel cost and added about 2 hours to an already long day. Anyways, on moving day I had to drive by my local u-haul dealer. There were 5 trucks there all day and still there the next day too. Thanks for making my already long, expensive and stressful day even longer, more stressful and costlier. I hope I never have to rent again because the customer service was horrible. In saying that, the place I did get the truck from was great. Wasn't his fault that this happened.Stephen L.
Customer Reviews for MacMillans
(U-Haul Neighborhood Dealer)
Pour nous contacter
Antigonish, NS B2G2L4
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam - dim : 9h am à 12h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Christine L.
Le client n'a pas laissé de commentaire.john g M.
Le client n'a pas laissé de commentaire.Wayne S.
Le client n'a pas laissé de commentaire.WAYNE G.
Very knowledgeable, accommodating, patient and friendly.Debbie H.
Le client n'a pas laissé de commentaire.charles G.
everything went smoothly.Terry W.
Le client n'a pas laissé de commentaire.Barbara C.
Le client n'a pas laissé de commentaire.John K.
Tried the online service to be more efficient. Online service was a joke. Switched to in store pick up. Slightly faster, though first uhaul provided had extensive amounts of water in the back. Second one provided had a lesser amount and representative mopped out for us. Pick up took over an hour to complete.Donnie G.
Pleasure to deal with!Doug J.
Le client n'a pas laissé de commentaire.phil O.
When we picked up the van, we were told to top gas up to 1/4 tank which we did. We only drove 47 miles and put $40 gas before we returned it. Both my husband and son checked gauge and it was 1/4 tank. After van was returned, we had a call from where we dropped off the van saying it wasn't at 1/4 tank and that we would be charged an addition $31 dollars. So that's $70 in gas for 47miles. This doesn't make sense. Someone made a mistake. In the future, owner should check gas gauge with client so there are no discrepancies.Dave B.
Le client n'a pas laissé de commentaire.Danny N.
Le client n'a pas laissé de commentaire.mitchell F.
The representative was excellent at this location. Excellent service.Sheri M.
Le client n'a pas laissé de commentaire.RAYMOND W A.
When someone book a trailer and was told that we could return to a different location but the day before U Haul calls and changes everything This is not what I call good customer servicemaureen R.
The staff/service was helpful and respectful, thank you!cathy R.
Tell the dealer about an online booking so the customer doesn't have to wait 4 hours to get a truck half the size they originally were reserved.Neil M.
Le client n'a pas laissé de commentaire.Ronnie P.
The gentleman was extremely helpful and accommodatingken N.
Difficult to rate on a scale because I don't have prior experience with similar , small-town UHaul businesses to compare with. But what I know for sure is that the depo staff were friendly and helpful, and I appreciated that. Also, the central booking service for the zone was also friendly and helpful on the phone. I did notice, though, that there can be a time lag between when a customer makes a pickup time change via call to central office and when the physical depot with the trucks is aware of the change. Apparently this is because the depot manager needs to log in on computer to see updates from UHaul scheduling, but depot can be very busy with customers on site so may not be able to log in to UHAUL frequently during the day. So I suggest that zone scheduling office follow up any schedule changes (on computer) with a phone call or Text message to depot manager to make them aware of the change quickly, especially if it concerns a time change on that particular day. In my case , luckily, no problem arose from the depot manager not yet being informed that I was picking up vehicle earlier than originally booked. But I can imagine some scenarios where time lags in information updates for rentals could be very problematic. One thing I found challenging about the truck itself is that there was no way to connect mobile phone to vehicle ( by cord or wirelessly) to engage hands-free phone use while driving. For people who need to communicate with other vehicles involved in a long-distance move, in real time, capacity for hands-free phone use is VERY important, especially when route or traffic gives few opportunities to pull over to stop and receive/make a call. Anyway, am very glad UHaul exists. I think it is a very useful option for many people and certainly came through for me when I needed it.William W.
Great experience very helpful !!Nahra N.
Le client n'a pas laissé de commentaire.olivia M.
Le client n'a pas laissé de commentaire.Brandon Dwight P P.
Le client n'a pas laissé de commentaire.Ferris T.
Very friendly ownerRyan C.
Le client n'a pas laissé de commentaire.Mike M.
The gentleman that served my was very helpful and friendly. He was able to fulfill my needs even though it order was not on his systemJohn H.
Gordon was very efficient as were the rest of their friendly staff. Especially Kim!guin M.
Great guys to deal with.Laura S.
Le client n'a pas laissé de commentaire.Kevin H.
It was great. Easy.darren B.
Le client n'a pas laissé de commentaire.Annette T.
Uhaul was fairly clean, however a few small items were left behind from last customer (receipts, napkin)Ronald P.
The customer service was excellent! I would highly recomenddennis N.
Le client n'a pas laissé de commentaire.David S.
Friendly and professional. Great price. Would go to rent there againdarren S.
nothing , very nice and friendly , plus I forgot my hitch and had to buy a new one , they torque it up for meJamie K.
Le client n'a pas laissé de commentaire.Talia D.
Le client n'a pas laissé de commentaire.harold S.
Nothing, was perfect. Staff member was very knowledable and helpful!daniel S.
Le client n'a pas laissé de commentaire.Keith C.
I don't have any critiques about the location, but the experience in general with renting a u-haul was disappointing to say the least. I had to drive more than double the distance to pick up the vehicles and was told I'd be compensated for the trouble.......for my trouble I had to go through the hassle of calling someone at U-Haul and then when I dropped of the vehicle had to call again and only getting discounted for only the extra kms, nothing for wasting my time to drive more than double the distance to pick up the vehicles, nothing to reimburse some of the $200 of gas I had to get to drive the extra distance and on top of everything I was charged tax on the original amounts before the km discount was applied......it was a mess. I'll make sure to think twice about dealing with U-Haul again in the future.James B.
Customer service was excellent. Would highly recommend to my friendssherry K.
Le client n'a pas laissé de commentaire.Heather Lynn K.
Honestly some of the best customer service I've received all year.Andrew M.
Le client n'a pas laissé de commentaire.Valerie N.
All was great. No issues.Paul Robert M.
Le client n'a pas laissé de commentaire.MIKE W.
Excellent service, knowledge and patience. Thank you Mr. Stephen!Maurice M.
The customer service was great however the 6x12' trailer I rented had all season tires with advanced wear. The trailer I rented had a California plate on it and I realize ice and snow is not a problem there b in Canada it means bad and dangerous "fish-tailing" which is exactly what happened to me when towing the trailer empty on icy roads. I suggest better tire maintenance and inspection on trailers coming to Canada.John B.
I arrived early and they were busy getting their day started. There was a lot going on and I was suppose to meet someone there. They get things ready and I was ready to go in 15 minutes. Sorry I did delay them getting the paperwork done because of the meeting I had in the parking lot. They remained friendly and professional and all was done quickly. I surely would recommend this location. MerciYORKE B.
Do not feel there are any improvements required. Excellent service with friendly helpful staffValerie N.
Le client n'a pas laissé de commentaire.Allister M.
Le client n'a pas laissé de commentaire.kevin T.
Le client n'a pas laissé de commentaire.KIM C.
Le client n'a pas laissé de commentaire.Joanne W.
Le client n'a pas laissé de commentaire.Liam M.
Le client n'a pas laissé de commentaire.daniel N.
Well, I actually booked the trailer at a different location for 8:00 AM and when I arrived they took close to an hour to decide that they didn't have one, and sent me to MacMillans, who had one. I think that your booking system is complicated for public and service users, leading to this problem. I also still have an outstanding dispute with a previous booking, done completely on your online system, and left me dissatisfied. KatherineKatherine H.
Apple maps sends you to a completely different place. Spent 45 mins trying to find it.spencer W.
Le client n'a pas laissé de commentaire.VALORIE N.
Not a thingMike M.
Very friendly and helpful owner, went above and beyond to help me.Cheryl-Anne P.
Great service!!Frank M.
Le client n'a pas laissé de commentaire.Steve S.
everything was greatDANIEL M.
keep up the good workchrista M.
Le client n'a pas laissé de commentaire.Julien R.
I should of been told that the price is different and more if my drop off is at a different town. I Wasn't Told That At All!!!sharon G.
very cleanWAYNE S.
There was confusion with the fact I booked online they weren't educated on how things work and this caused my picking the truck up to take over an hour . Then I had booked a dollie and it wasn't in the truck when I got where I was going. Then when I returned the truck more then 12 hrs early it took close to an hour because they didn't understand what to do about my refund. They did there best and worked hard to figure it out it was just very frustrating and took a lot of my time (I didn't have to spare) . And I also had three kids waiting for me sitting in a car because of restrictions so that was inconvenient for them.Tabitha I.
all good even with covid-19 on the loosemargret D.
Le client n'a pas laissé de commentaire.bernard M.
Le client n'a pas laissé de commentaire.Emma F.
Le client n'a pas laissé de commentaire.Nathaniel J.
Le client n'a pas laissé de commentaire.Mitchell L.
Le client n'a pas laissé de commentaire.Sabrina S.
Le client n'a pas laissé de commentaire.chris B.
Gentleman was extremely helpful when I got there to pick up the trailer and another location had forgotten to put a hitch on my rental truck.KIM M.
Nothing from my experience! Top notch service, was very impressed!Daniel W.
Le client n'a pas laissé de commentaire.valerie W.
Le client n'a pas laissé de commentaire.garry F.
Le client n'a pas laissé de commentaire.eugene B.
The man that helped me with the pickup was extremely helpful and made sure we where hooked up properly...showed me a few hints for better towing. He was great!John S.
Owner has a great sense of humour and was very helpfulJohn M.
Le client n'a pas laissé de commentaire.Justine P.
Le client n'a pas laissé de commentaire.James C.
Le client n'a pas laissé de commentaire.DAVE M.
Le client n'a pas laissé de commentaire.Fred H.
Le client n'a pas laissé de commentaire.martina L.
Le client n'a pas laissé de commentaire.nils A.
Le client n'a pas laissé de commentaire.James M.
We first tried to rent a cargo van and weren't told none were available at this location. It was subsequently referred to the Truro location who had one and arranged for after hours pick up. 52 minutes were spent on the phone with a variety of uhaul telephone staff. We left without the van and wound up with a 26 foot moving truck out of Antigonish the next day. There was screw up after screw up and we were hugely dissatisfied with this company and it's service.Barb M.
Office friendley and passed on needed infoRoger P.
Open a little earlier.Holly R.
Helpful staff and they went above and beyond to help me retrieve my belongings.Kyle M. | Expérience générale
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