Évaluations des clients Madison Chevron

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Madison Chevron

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PAUL Z.
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Le client n'a pas laissé de commentaire.

Diane A.
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Le client n'a pas laissé de commentaire.

Hunter W.
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Le client n'a pas laissé de commentaire.

Cecily W.
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Le client n'a pas laissé de commentaire.

Roy S.
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Drop off. Was grand paraie texas yall Need to give customer a printed copy of contract as some of us don't have compters

Frank M.
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Trash in cab and in back. Obvious smoker was previous renter

Jerri C.
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Le client n'a pas laissé de commentaire.

Melanie P.
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Le client n'a pas laissé de commentaire.

Anthony S.
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Very easy drop off experience

Andrew H.
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Location is convenient, service is good, manager checked during rental for service and satisfaction. Truck was what I ordered, in good condition, and ready when I arrived. I do not use a "smart-phone" and do not have internet access while traveling, so U-Haul check-in and return processes were not convenient. Staff at location handled this for me.

Angela W.
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Le client n'a pas laissé de commentaire.

Jeffrey O.
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The location was extremely busy with customers buying lottery tickets. It was not set up to protect customers during the COVID 19.

Genelle P.
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Le client n'a pas laissé de commentaire.

Jacque N.
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Le client n'a pas laissé de commentaire.

DEMETRIA N.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

EDWARD H.
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Le client n'a pas laissé de commentaire.

Corinna D.
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Le client n'a pas laissé de commentaire.

MATHEW T.
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Le client n'a pas laissé de commentaire.

Sean P.
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Le client n'a pas laissé de commentaire.

Lamarcus H.
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Le client n'a pas laissé de commentaire.

Michelle P.
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I was overcharged and I am very unhappy! Rude customer service

Joseph E.
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I had no issues with the drop off. The guy was attentive and explain what I needed to do. The only reason I'm not eating them with 4 or 5 stars is because the uhaul representives were horrible and seem to not know what was going on. I have never in all the years that I've used uhaul had to spend over an hour to reserve a truck. Like I sa8d you have lost a customer forever.

susan S.
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Guy was unhelpful, had a poor attitude. Said I had no reservation brushed me of, when I showed him the reservation on my phone, he had to help! Then he said I had to bring the truck back after 2 days when my reservation said 3. Generally, left bad feeling about this business. Will not go back, will not recommend

judy H.
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Le client n'a pas laissé de commentaire.

John T.
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Le client n'a pas laissé de commentaire.

JARED T.
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Le client n'a pas laissé de commentaire.

Pamela B.
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It took 35 minutes to pay for the vehicle. There was no inspection, he didn't even bring it up to the building, nor put all the blankets in the back. A customer who was in line behind me actually helped me carry the blankets out. Terrible customer service. Truck was dirty with only 3/8 tank so I have to fill up quickly (and I was at a gas station to pick it up). No excuses!

Tracey B.
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Le client n'a pas laissé de commentaire.

Eric C.
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Le client n'a pas laissé de commentaire.

Michael F.
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Le client n'a pas laissé de commentaire.

Donald G.
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Don't answer the phone and not friendly or helpful in person.

Jeremy T.
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The rental agent was courteous and easy to work with. It didn't take long to pick up or return the vehicle. The vehicle was clean overall and seemed to be in good order for the most part. I did notice that the brake pedal would go all the way to the floor almost the entire time I drove it. The brake system should be serviced soon.

Linda M.
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Le client n'a pas laissé de commentaire.

John K.
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Le client n'a pas laissé de commentaire.

Tom P.
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Le client n'a pas laissé de commentaire.

Gregory T.
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Le client n'a pas laissé de commentaire.

Christopher B.
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Nice guy could not find my name to drop off but insured me he figure it out. Which he did

William S.
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Keep it up!

Tracy B.
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Le client n'a pas laissé de commentaire.

Andrew E.
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Le client n'a pas laissé de commentaire.

Thomas J.
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Le client n'a pas laissé de commentaire.

Michael M.
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Worker could have been helpful in getting trailer connected. Also trailer electric connector was damaged

Will H.
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Too expensive, 99 cents per mile plus fuel costs is absurd.

Michael B.
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Le client n'a pas laissé de commentaire.

Walter M.
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Le client n'a pas laissé de commentaire.

Paul R.
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This location is the worst U-Haul location I have ever used.

John H.
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I had a reservation with another U-Haul center at 1280 Eatonton Rd Madison, GA just up the street from this provider. I had an appointment to pick up the trailer at 9:00 am (the earliest time available). I arrived at 8:45 and there was no one in. I waited until 9:00 then called. The owner answered. I identified myself and explained I was there to pick up the trailer. He explained he was in Madison and could not come, but I could pick up the trailer if I could give my driver license number and credit card info to him over the phone. I canceled the reservation with him and drove to the Chevron location where the owner could not have been more accommodating. He explained the two 6X12 trailers he had in inventory were to be picked up that day, but one was not to be taken until 4:00PM. He also had another comming in, but he did not know exactly when. If I agreed to bring the trailer back by 4:00 I could have it. I agreed. He helped hook me up and I was on my way. Thank you. The best way to improve your service would be to have more dealers like this one and eliminate the first dealer I had to dealer with.

William T.
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Le client n'a pas laissé de commentaire.

Justin O.
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The upcharge process for taking an “in town rental” and trying to turn it in at another location is absurd. My $96 dollar trailer rental was going to increase to $248 dollars, so I had to pull it all the way back to GA. Didn't have my reserved trailer where I reserved it, I won't do business with U-haul again. I have spent more than $5,000 at u-haul and get treated like shit customer service is appalling.

james B.
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checked brake lights and signal lights. They worked but did not realize that running lights didn't work until it got dark.

JAMES M.
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This dealer was a convenience store. The employee was horrible. He had trouble completing the paperwork on the computer. He was lazy and did not want to help me load the trailer. He played childish games to keep from working. He grunted and complained when he had to do any work. I will never rent anything from this location.

Kenneth H.
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Don't send them there

Mike H.
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Le client n'a pas laissé de commentaire.

Ron K.
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The truck was dirty in the back with trash and dirt, the passenger door mirror as very loose, drivers door popped when opening/closing and the location only had half the blankets I ordered. I tightened mirror so that I could use, oiled the door for easier and quite operation and cleaned out the back.

JOVAN S.
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Prices change should be told before time to customers.

Kevin K.
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Le client n'a pas laissé de commentaire.

George S.
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Le client n'a pas laissé de commentaire.

Julia H.
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Le client n'a pas laissé de commentaire.

Stan T.
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Le client n'a pas laissé de commentaire.

Scott M.
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Le client n'a pas laissé de commentaire.

Linda P.
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Le client n'a pas laissé de commentaire.

lee S.
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Get help with hookup. Had no boxes. Had to go to Lowe's to get my boxes.

Amanda E.
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Le client n'a pas laissé de commentaire.

raymond A.
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My initial drop point was Hilltop Food & Storage. Upon arrival I was informed by the owner he no longer was a U-Haul location. After some 30 minutes of discussion with U-Haul representative Lisa Marie, decision was made to redirect my drop off to the Madison, GA location. This added significant time my drop off processing and put a negative end to an otherwise excellent rental experience.

Jeffrey L.
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This guy was gonna charge an extra $75 dollars because we didn't return it to our pick up point which was in North Carolina since once again, he either didn't know how to search for the contract confirmation online which had all the info or your data system doesn't make it that easy for them. I will never use your trucks again. wasted precious time at both places trying to get the people to give us a truck or take it back.

Everett N.
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Le client n'a pas laissé de commentaire.

RICH W.
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Light hook up was badly damaged. Looks like it had been dragged on ground.

Saralyn L.
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The 5x Cargo Trailers door was very hard to raise and close. In fact we were worried that if we cintinued to open & closevit the door would break. We were stopped by the snow and had to spend the night on the road and that is when we noticed how hard it was to open and close the door when getting our luggage out another thing is is the lack of training the people have about hooking the trailer up! When we got home from getting the trailer the first time my husband stepped into the trailer the trailer jumped off the hitch flying up into the air. We were so lucky tat this didn't happen as we were going home. Yes they need more training about how to hitch up the equipment.

Joao K.
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Le client n'a pas laissé de commentaire.

Darrell B.
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Truck door cable broke and we could not let the door down or up with out trying to fix cable.

Kay G.
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Le client n'a pas laissé de commentaire.

George G.
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The ropes and boxes from the previous customer could have been cleaned out instead of me having to deal with it.

Timothy C.
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The U-haul trailers do not have jacks. When I picked my trailer up the representative jacked it up with his jack and connected it to my truck. When I was ready to drop the trailer off I was told they didn't have a jack. My truck jack was under a lot of items I was moving so I could not get to it. Finally, the only was I could disconnect from the trailer was to remove the pin holding my receiver and drive from under the trailer.

joseph K.
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Store owner/s offer no physical assistance for hook up. Fortunately I have had enough experience with trailers to do it myself. However, someone with no experience would be at their mercy.

Edna C.
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Le client n'a pas laissé de commentaire.

kayla C.
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My whole experience with uhaul with the exception of the woman at fort peirce uhaul was extremely horrible and unacceptable would never reccomend anyone i know to use uhaul services.

Cosimo C.
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Using convenience stores for u-haul rentals is not good for customer service. Having to wait for trailer checkout in between the gas and soda customer purchases then having to find my trailer and hook the equipment up myself also having to use parts off of other trailers (electrical harness and chain hook rubber grommet) that were missing from the trailer that was assigned to me are all bad for business. I hope UHaul's savings with this particular business model are worth the hits it is taking to customer satisfaction. I think a few dollars more for rentals in exchange for more dedicated service would be acceptable to most customers.

HUGH J.
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Le client n'a pas laissé de commentaire.

William M.
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Le client n'a pas laissé de commentaire.

Keith B.
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No Problems

mary S.
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Personnel was very rude and disrespectful. I filled the truck with gas on the mark where it was when I picked it up . The truck was new, but the gas needle did not match the paperwork . The gas symbols matched the older model trucks. I filled the truck to 7/8 at another gas station. When I returned the truck,Personnel said I had to put more gas in the truck. I explanined that I filled it to the mark where it was when I picked it up. He raised his voice at me stating NoNo, this is where it should be . My husband tried to explain it to him, he did not want to hear it, he was angrily making gestures towards the paper. In order for him not to bill my credit card we put ten dollars more in and the truck was completely filled. It was not full when I picked it up.

CLAY M.
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Le client n'a pas laissé de commentaire.

CRAIG B.
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Thank you.

Judy S.
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Le client n'a pas laissé de commentaire.

Nicoleon G.
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Le client n'a pas laissé de commentaire.

Gregory P.
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Le client n'a pas laissé de commentaire.

justin C.
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Le client n'a pas laissé de commentaire.

Lillian J.
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The gentleman at the Chevron Station in Madison Ga. was very helpful.Explained your policy thoroughly. Also he apologized for not having a smaller truck but the one we rented worked just as well!!

John M.
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Overall it was a very frustrating experience. When I picked up the trailer, the gas station workers barely spoke English. I paid for a 6x12 trailer and a appliance dolly, but when I got to the location where I was going to load the trailer, realized I never received the dolly. The workers barely spoke English, and I had no idea what I was agreeing to. When I tried to turn in the trailer at a different Uhaul (several hours away from the pickup location) l was told I had agreed to drop off the trailer at the original location, and if I didn't I would be charged triple the rate I was quoted. I then had to drive a total of 9 hours when I thought I was just going to drop the trailer off and be back at school in 3 hours. Overall I am extremely displeased and would not recommend Uhaul to a friend.

james H.
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Le client n'a pas laissé de commentaire.

ray H.
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Improve on how much time it takes to rent the piece of equipment. My wife and I went to the location after church to inquire about renting an enclosed trailer. We were given a piece of paper with a number to call to place the reservation. I called the number and reserved the trailer which was an easy process. However, when I returned to pick the trailer up it took over 30 minutes for the paperwork to be completed before I could get the trailer. I feel that this process could be expedited some so the customer doesn't waste half an hour waiting to sign one piece of paper. The only reason I don't give a 4 or 5 star rating is completely based on this.

Cyrstal B.
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Le client n'a pas laissé de commentaire.

John D.
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Le client n'a pas laissé de commentaire.

Lisa M.
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The gentleman charged me for a 26 foot van, which I ordered, but we only got a 20 foot van. He didn't change the billing, which was about a $40 different.

DIANA F.
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The man runs a convenience store, gas station & u-haul all at the same time with no help. It is not possible to give good customer service under these conditions. If he had a cashier to do store customers, then he could do the u-haul customers. I I can't believe U-haul allows this!!

George S.
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Le client n'a pas laissé de commentaire.

Alyssa M.
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The employee was not inviting and very unpleasant as well as the environment. He was not helpful and did not seem like he knew what was going on. Maybe he needs some more training.

Briscoe R.
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They guy behind the counter was so busy helping other customers he could hardly deal with me. I had to do the hook up. There was no inspection of my vehicle to see if it could pull the trailer even tho I knew it could. I had to call him back out to see if the taillights were working. So much for safety.

Joan S.
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Time to check truck in was about 30-45 minutes. Clerk had to be on phone receiving text instructions, in addition to waiting on customers while finalizing my order. I would not use this location again although clerk kept apologizingl It a ppeared he needed some trainingl

Non reviews have been submitted for this location.

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