Customer Reviews for Magic Hand Inc
(U-Haul Neighborhood Dealer)

Évaluation :

2

Run down building, new tires needed on truck.

Évaluation :

1

It was in a bad part of town, no signage and it was very run down. The only way we knew it was the right spot was there were 2 trucks parked there.It was Saturday afternoon and no one was there.

Évaluation :

1

Noone there. But, the first place told me they have cameras to drop and go. I took pictures of it right in front of the place.

Évaluation :

3

The location was in a tough part of town, in the rain, at night; only so well lighted.

Évaluation :

5

Excellent service

Évaluation :

3

I had trouble calling this location . The number listed on my paperwork was not good.

Évaluation :

1

Close it down

Évaluation :

5

At the time of drop off, no one was there. It was strictly drop off and go situation. It would've been nice during the pickup location that the person would've communicated how the drop location does work. I finally figured it out what to do regarding proof that the trailer was reserved under my name, etc. However, the trailer was easy for someone to come by and take b/c it was exposed along a major hwy there in Shreveport and anybody could've taken it overnight or over the wknd.

Évaluation :

5

I didn't talk to any employee. But the return process was simple and quick

Évaluation :

3

it was suitable for an unattended drop off of the vehicle. It was a Saturday early afternoon and i simply returned the vehicle as requested. No human interaction so difficult to comment but the drop off was easy.

Évaluation :

1

Bad service and your program take too much time and I found it hard to get the shit back and I feel bad because you lost my time in the morning

Évaluation :

1

When returning home he truck,  online instructions states to scan the posted bar code. Could not find it anywhere. Called the number posted no answer could not leave a message. Left the keys in the drop box.

Évaluation :

4

There check engine light came on and it was driving wierd. I barley made it. I won't be using Uhaul again

Évaluation :

2

how about someone who works there actually being at work?

Évaluation :

1

The attendant was extremely polite and friendly. Great personality and personable.

Évaluation :

1

there was no one there during normal business hours on a weekday. i called the listed phone number numerous times but it was a fast busy signal as if the line was not working.

Évaluation :

5

BEST TRUCK i have EVER HAD ! probably still the PREMIER moving equipment company in U.S.

Évaluation :

1

Poor customer service and the woman who rented me the uhual at Magic Hand was rude.

Évaluation :

5

Just dropped it off at night so I didn't see or speak to anyone.

Évaluation :

3

The app kept saying no connection and that I needed to refresh the page. Since there was no one at the location, it took forever for the app to finally work to complete the return.

Évaluation :

3

The customer service was great and helpful.

Évaluation :

1

Give them all that they pay for.

Évaluation :

5

Stay the way y'all is...

Évaluation :

1

Not only was the equipment I ordered not there, but I had to chase around town wasting my mileage to pick it up thru road closures using more than the 10 extra miles given to me for your mistake. I was charged for extra mileage.

Évaluation :

2

No one was present at the location, no signage or instructions other than on the contract to drop off.

Évaluation :

1

This uhaul location is not good. It is located in a run down building. I was scheduled to pick up the uhaul at 11:00 and the employee was 50 minutes late showing up. The employee looked like she just rolled out of bed. The uhaul truck was dirty. It had trash inside and I saw a cockroach running around in it. The truck had no wiper fluid and the alignment was off so it always pulled to the left. Finally, there was two cracks in the windshield.

Évaluation :

5

Marvin Dodson Jr. provided exceptional customer service and went above and beyond in meeting my needs in a timely and well respectable manner.

Évaluation :

2

Maybe screen employees before hiring ??????? I can't help with advice since I had to deal with so many people from different offices and they still couldn't get a simple reservation right and cost me extra money ??

Évaluation :

1

Manager indicated I picked dolly a different time if uhaul and charged me additional day on truck after I literally confirmed with uhaul I shouldn’t be charged .

Évaluation :

2

Business was closed no one there to be helpful. If there wasn't a uhaul truck parked there, I would have thought the business was abandoned

Évaluation :

3

Owner had a problem with employee so no one was at the "store" to open it. . I had to wait almost 30 minutes after the guaranteed time of 10 am. I also had to go to another UHaul store to get the blankets, which was supposedly also guaranteed . The lady was nice and polite at the "store". The storefront was little unconventional, a hand detail car place/ bail bond/ UHaul store. There did not appear to be a cash register,or boxes,or packing material, or dollies that I could see on display like a typical store front. Just a little room with a desk and another room that had a bicycle in it..We conducted business over her cell phone. Like I said, a little unconventional. I was expecting a typical store front with displays etc.

Évaluation :

1

No one was there and building was locked up and phone was disconnected . Located in unsafe area.

Évaluation :

1

When we arrived the staff gave us a slip and said the manager done the walk around before you got here. When I walked around the truck and called attention to areas that were not marked the lady checking us in said don't matter u have the insurance

Évaluation :

3

The rental clerk need to be able to calculate the appropriate date of return. I rented the U-Haul on Saturday (July 7, 2018) and she told me that I had two days to return the vehicle to my designated location, She told me I had until Tuesday (July 10, 2018) by 9:00 am, I asked her if she meant Monday (July 9th), she confirmed with me again Tuesday (July 10th) by 9:00 am. When I returned the vehicle, I was charged for an extra day. I was not pleased with the additional fees that was charged to my card.

Évaluation :

3

Too little and nasty looking. Door does work. Agent had an attitude.

Évaluation :

3

We didn’t have the amount of blankets we ordered at the location.

Évaluation :

3

Lady at desk just pointed for me to return keys in the drop box outside.

Évaluation :

1

Truck side mirror was missing brakes was bad this was the worst experience I ever had with U-Haul

Évaluation :

1

Gas mileage was incorrect called Customer Care twice to remedy the issue

Évaluation :

1

The drop off was interesting. There was no one at Magic Hand in Shreveport and no place to leave the truck on the property at 9 am on Thursday.

Évaluation :

3

There’s rarely any one there Place is basically a drop Have never interfaced withe personnel

Évaluation :

5

Customer service was excellent. No problems. Location was convenient for pickup. Service was easy and quick.

Évaluation :

5

When you order a trailer, they need to tell you if it is on site or not at the time you order. Otherwise, great customer service!

Évaluation :

5

Great !!!

Évaluation :

1

Nobody at location during posted business hours and scheduled pickup time. Called number for location which was not answered. Had to work through corporate number to finish checkout and have employee come hook up trailer. Hookup was quick and easy once employee arrived.

Évaluation :

2

The representative at the location was very professional and helpful. I highly recommend her. The physical location was not inviting. The lights on the trailer assigned did not work. It was promptly traded out for a second trailer.

Évaluation :

4

Hope you understood the rock to brake the trailer.. I had never dealt with a trailer before and was tired and ready to go home... Thanks for everything to all of y'all ??

Évaluation :

3

Agent did not hook up the chain on the trailer and I noticed this after traveling several hundred miles, could have been a real problem

Évaluation :

4

Drop off experience was great was able to drop trailer abs drive away no paperwork needed

Évaluation :

5

Rental process was very easy and quick, customer service was relaxed and pleasant.

Évaluation :

1

I need my deposit back, as I'm stranded here 2004 Youree Drive Shreveport Louisiana. The lady owner here told me she already mail my check, and also email me. False, as at the time I'm writing this note no email was receive from her and no indication that any check was mail my address on file.

Évaluation :

5

Amazing Service!

Évaluation :

1

unfriendly and not helpful, the tires had very little tread and I felt was unsafe considering the extreme heat and distance to drive. I was told to go to a U Haul service center to have them checked. I ended up calling U Haul service and someone came to my location and changed tires. They were very helpful but I should not have had to do that and the tires should have been inspected before. The person renting the unit did not care and said it was not her problem and there was nothing she could do. The rental process was poor and I will consider another company in the future. The place I returned to was very good

Évaluation :

1

Have someone on site to help get the trailer off the car.

Évaluation :

5

The building itself is tiny, uninviting, and not in the best part of town. But the women that helped us with the pick up, Jeanne, was extremely nice and made me feel very welcome. She answered all our questions with a smile.