Poor customer service and the woman who rented me the uhual at Magic Hand was rude.
Shannon B.
Customer Reviews for Magic Hand Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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Just dropped it off at night so I didn't see or speak to anyone.
Marion W.The app kept saying no connection and that I needed to refresh the page. Since there was no one at the location, it took forever for the app to finally work to complete the return.
RON F.The customer service was great and helpful.
Matthew O.Give them all that they pay for.
Alexis B.Stay the way y'all is...
GLENDA F.Not only was the equipment I ordered not there, but I had to chase around town wasting my mileage to pick it up thru road closures using more than the 10 extra miles given to me for your mistake. I was charged for extra mileage.
Dana P.No one was present at the location, no signage or instructions other than on the contract to drop off.
Paula S.This uhaul location is not good. It is located in a run down building. I was scheduled to pick up the uhaul at 11:00 and the employee was 50 minutes late showing up. The employee looked like she just rolled out of bed. The uhaul truck was dirty. It had trash inside and I saw a cockroach running around in it. The truck had no wiper fluid and the alignment was off so it always pulled to the left. Finally, there was two cracks in the windshield.
Kyle R.Marvin Dodson Jr. provided exceptional customer service and went above and beyond in meeting my needs in a timely and well respectable manner.
Matthew C.Maybe screen employees before hiring ??????? I can't help with advice since I had to deal with so many people from different offices and they still couldn't get a simple reservation right and cost me extra money ??
Leanne P.Manager indicated I picked dolly a different time if uhaul and charged me additional day on truck after I literally confirmed with uhaul I shouldn't be charged .
Leanne P.Business was closed no one there to be helpful. If there wasn't a uhaul truck parked there, I would have thought the business was abandoned
Tammy M.Owner had a problem with employee so no one was at the "store" to open it. . I had to wait almost 30 minutes after the guaranteed time of 10 am. I also had to go to another UHaul store to get the blankets, which was supposedly also guaranteed . The lady was nice and polite at the "store". The storefront was little unconventional, a hand detail car place/ bail bond/ UHaul store. There did not appear to be a cash register,or boxes,or packing material, or dollies that I could see on display like a typical store front. Just a little room with a desk and another room that had a bicycle in it..We conducted business over her cell phone. Like I said, a little unconventional. I was expecting a typical store front with displays etc.
James G.No one was there and building was locked up and phone was disconnected . Located in unsafe area.
Daniel L.When we arrived the staff gave us a slip and said the manager done the walk around before you got here. When I walked around the truck and called attention to areas that were not marked the lady checking us in said don't matter u have the insurance
Daniel H.The rental clerk need to be able to calculate the appropriate date of return. I rented the U-Haul on Saturday (July 7, 2018) and she told me that I had two days to return the vehicle to my designated location, She told me I had until Tuesday (July 10, 2018) by 9:00 am, I asked her if she meant Monday (July 9th), she confirmed with me again Tuesday (July 10th) by 9:00 am. When I returned the vehicle, I was charged for an extra day. I was not pleased with the additional fees that was charged to my card.
Shamise M.Too little and nasty looking. Door does work. Agent had an attitude.
Earnestine K.We didn't have the amount of blankets we ordered at the location.
Thomas M.Lady at desk just pointed for me to return keys in the drop box outside.
Shannon F.Truck side mirror was missing brakes was bad this was the worst experience I ever had with U-Haul
damion L.Gas mileage was incorrect called Customer Care twice to remedy the issue
Lily S.The drop off was interesting. There was no one at Magic Hand in Shreveport and no place to leave the truck on the property at 9 am on Thursday.
Peter M.There's rarely any one there Place is basically a drop Have never interfaced withe personnel
Shirley C.Customer service was excellent. No problems. Location was convenient for pickup. Service was easy and quick.
Jennifer D.When you order a trailer, they need to tell you if it is on site or not at the time you order. Otherwise, great customer service!
GARLAND R.Great !!!
Kendric V.Nobody at location during posted business hours and scheduled pickup time. Called number for location which was not answered. Had to work through corporate number to finish checkout and have employee come hook up trailer. Hookup was quick and easy once employee arrived.
David H.The representative at the location was very professional and helpful. I highly recommend her. The physical location was not inviting. The lights on the trailer assigned did not work. It was promptly traded out for a second trailer.
Craig M.Hope you understood the rock to brake the trailer.. I had never dealt with a trailer before and was tired and ready to go home... Thanks for everything to all of y'all ??
Kelly H.Agent did not hook up the chain on the trailer and I noticed this after traveling several hundred miles, could have been a real problem
Michael B.Drop off experience was great was able to drop trailer abs drive away no paperwork needed
JOHNNY V.Rental process was very easy and quick, customer service was relaxed and pleasant.
Telennia A D.I need my deposit back, as I'm stranded here 2004 Youree Drive Shreveport Louisiana. The lady owner here told me she already mail my check, and also email me. False, as at the time I'm writing this note no email was receive from her and no indication that any check was mail my address on file.
Anthony A.Amazing Service!
Ginger J.unfriendly and not helpful, the tires had very little tread and I felt was unsafe considering the extreme heat and distance to drive. I was told to go to a U Haul service center to have them checked. I ended up calling U Haul service and someone came to my location and changed tires. They were very helpful but I should not have had to do that and the tires should have been inspected before. The person renting the unit did not care and said it was not her problem and there was nothing she could do. The rental process was poor and I will consider another company in the future. The place I returned to was very good
MAURICE H.Have someone on site to help get the trailer off the car.
DEBRA S.The building itself is tiny, uninviting, and not in the best part of town. But the women that helped us with the pick up, Jeanne, was extremely nice and made me feel very welcome. She answered all our questions with a smile.
LAURA C.No one was there when we arrived to pick up the truck. Had to call Uhaul to have the call the local operator. Wasted time.
AMELIA S.The back of the truck was not water tight. Luckily, due to the way I packed certain things, nothing was damaged but boxes.
RONALD T.I wouldn't recommend only because the main Uhaul on Hollywood or Barksdale has everything one needs. In addition, the larger locations have drive through drop off which is better with a trailer (vice needing to back in). This location was however a convenient location to my home to drop off. The gent assisting me was very friendly and helpful.
JAMES S.inside of trailer was very dirty. 2004 Youree location was not open at my pick-up appointment(time). Someone finally arrived at 930 am. I was then told I had no reservation... I've never been so angry.. .didn't leave with trailer until after 10.... my pickup was for 9. I still had to load the trailer and drive 450 miles put me in San Angelo after 11... point being I couldn't afford to lose the hour... horrible experience here.... I'm not sure who's fault it was I had no reservation at Youree I'm just glad I got a trailer... If I hadn't I would have gone ballistic.
TIMOTHY H.Improve customer service with your employee's, we asked for the drop off location and were told to call the 1-800 UHaul number, as she did not know and could not look it up. Very poor service, very poor attitude, did not care when I asked her about customer service
SUSANNE B.Thanx Ms. Jennie
BORIS E.have tires check
CLAUDELL B.Have an experienced mechanic sent there. Incompetent on basic mechanics, did not know proper procedures for trailer or auto hookup. I could go on and on
GEOFFREY L.Met me in the parking lot as I drove up to help with truck and dolly return. Everything went very smoothly.
STEVE G.Great customer service excellent in everything
ABDULRAHMAN H.Not clear about drop off, where to park or any information posted
LEILANI C.We were sent to 2 different stores fore pick up, 1 for trailer & 1 for truck. Two hours after that store that had the trailer called and had a truck for us. Could have picked up both at same place after all. Then due to our fault we needed bigger truck and we took it back to yet another store, while waiting noticed flat on trailer tire. It had been aired up and not changed. Lady at pick up place told us to call roadside assistance. They were having technical difficulties at the time. Took a while for that help to happen. Thank goodness we were not on road yet from Louisianna to California. Was beginning to wonder if we were ever getting out of town.
Debbie V.Car was not properly Shreveport to New Orleans, Louisiana
DENISE D.Personnel there were completely unprofessional. We received no written confirmation that our truck had been delivered as specified in the contract, and had some doubts that we had fulfilled contract requirements until we received electronic confirmation via email.
JAMES C.