Évaluations des clients Magic Time Motors Corp

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Magic Time Motors Corp

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JENNIFER R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Lando M. le

Évaluation :

Your online booking process indicated that it would be as simple as showing up to the location and retrieve the rental vehicle. instead it was a 45 minute process, the owner did not expect my arrival and it caused me to be late to my event. This was a test to see if the process was easy enough to rent a vehicle bimonthly instead of maintaining a vehicle for occasional use. Its not. the process is difficult and expensive. I will not be using uhaul in the future.

Joseph B. le

Évaluation :

Felt more like a side hustle...recurved the truck but didn’t get the equipment. Went back for the equipment and was only given part of the order

Jesus T. le

Évaluation :

Need some kind of notice to go to building next door. Office was closed and locked when we got there.

Jose A. le

Évaluation :

Le client n'a pas laissé de commentaire.

RICHARD B. le

Évaluation :

This location was not easily accessible once we exited the freeway, the establishment did not adhere to the hours that were posted on the uhaul website. On the day it was due to be returned we arrived at 6:06, and they were listed as being open until 7:00pm and the lot was locked. We had spoken with the office staff to inform them of our arrival, and never received a phone call letting us know they were closing early. It resulted in us having to return the next morning at 9:00am which was their posted hours of business, and yet again no one was available and the lot was closed and we never received a phone call to let us know they would be in later that day. We had to then return later in the day at 2:00pm to drop the car transporter off, and it took over an hour to reach a uhaul representative by phone to ensure we were authorized to continue using that location as a drop off as our drop off location had been changed without our aproval. This return process was very stressful in the middle of our military move here to San Antonio, and was an inconvenience for us as we were not able to complete our full day of rental home searches as we had to make a third trip to the location to finally drop off the equipment. I think uhaul should do some due diligence in vetting the locations they have listed on their website and ensure those locations provide adequate customer service with accurate business hours posted or at least notify customers if hours will be adjusted for personal reasons. At one point we were told to just leave it on a side street and they would close out the return, this is not an acceptable way to run a business and we did not want to do that and assume liability for such action.