Why am I being charged over $100 for a simple rental of a 26ft box truck? I filled the tank back to full l, did not damage the vehicle and retuned it in time.Nicholas B.
Customer Reviews for Mail Hog Inc
(U-Haul Neighborhood Dealer)
Pour nous contacter
Tulsa, OK 74134
Services dans cet établissement :
- Mon–FriDe 9 h am à 7 h pm
- SamediDe 10 h am à 6 h pm
- DimancheDe 10 h am à 4 h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.lorraine D.
Maybe just more confirmation when you reserve a 24/7 mobile pick up. Mine was confirmed but when I got there it said I had to wait an extra two hours and then I got sent to another location.Ethan K.
Horrible customer service. Lies about prices.Yajaira B.
Le client n'a pas laissé de commentaire.Landon D.
Not over charge your customerspatricia P.
Speedy checkout with helpful staffSam H.
Have SiriusXMRandy S.
They were awesome.Bucky A.
Le client n'a pas laissé de commentaire.KAREN H.
Le client n'a pas laissé de commentaire.SHAUN L.
Keep the political talk to a minimum.robert C.
Everything was excellent, great customer service 👏Yona Celia R.
Both owners of Mail Log had very poor people and communication skills. Huge disagreement regarding insurance. Very discriminatory about â€œinsurance coverageâ€ and â€œyoung people like myselfâ€ don't get insurance and that usually they wouldn't have rented to me if I didn't purchase insurance in which I did not select insurance to begin with. There is a way you talk to people and both owners did not handle the situation in a professional manner AT ALL. You talk TO people not AT them. I highly recommend NOT to rent from them.Angel W.
Le client n'a pas laissé de commentaire.Israel O.
The employee was rude and had marked the fuel amount wrong and wouldn't correct it. Just overall bad customer service experience.Justin H.
The original location refused to take my truck because they had no room for it! What an inconvenience that was! I had to drive it down from Minnesota to Oklahoma unload it turn it in same day and fly back the next! They refused it! WTF kind of business do you run?Michael B.
Great service. The best UHaul location I've done business with.Enrique E.
Best Uhaul experience I've ever encountered.Yang L.
Very helpful and professionalMatthew H.
Le client n'a pas laissé de commentaire.Stephanie S.
Some how there was over 500 miles on the truck I used when I don't even drive over 200 on my car in a day and I drive all day in my car and I barely went anywhere with that truck y'all are bogus and scammersmatthew Y.
Nothing to do to improve. The staff was very helpful & pleasant. I have no qualms with this store.JANICE B.
The experience was perfect. Staff very helpful and I will use this location for all my moving needsJeremy W.
staff was very helpful with all my questionsMario M.
Staff was friendly and knowledgeable, equipment clean and well maintained, and process easy from start to finish. Best UHaul experience I've had. Je les recommande fortement.Julia RenÃ©e M.
Acknowledge customer upon their entry into store.Samuel D.
Le client n'a pas laissé de commentaire.Michael H.
Ramp malfunctionSHEREE W.
Le client n'a pas laissé de commentaire.mark G.
Le client n'a pas laissé de commentaire.Paul F.
Le client n'a pas laissé de commentaire.DOMINIQUE L.
The truck windshield was extremely dirty. I would recommend this location mostly as a back-up as it had very little equipment available.Steve L.
Le client n'a pas laissé de commentaire.RYAN G.
Do not move the UHaul around multiple times in the day before and day of. Some of those times, we didn't even get a notification. Had to drive to three locations before we got to the right one. Also, not sure why the size was upgraded so much. Made it more difficult to drive and was completely unnecessary considering we already booked a 20' truck and expected that it would be reserved for us.Nathan P.
Site did not have all of the equipment I reserved despite the help desk assuring me that it would be there.Richard V.
Very professional and super easy.Jeffery B.
Le client n'a pas laissé de commentaire.Gregg M.
They charge ppl to much when u know u didnt go that many milesKimberly C.
I have completed multiple rentals here and they are always helpful and professional.sam H.
The guy who helped was a total sweatheart and worked with me on renting the uhual! I enjoyed every bit of this experienceKIMBERLY B.
Easy Rental experience. Staff/owner was friendly and helpful and took time to explain all servicesSam H.
Dirty truck, slow service.DOUGLAS T.
Change current employee.Marivel H.
So friendly and helpful! Would use again!Rhonda H.
Le client n'a pas laissé de commentaire.Christine G.
Espere una hora para que me atendieran , fuera del negocio.Jonathan R.
Review the equipment better with the customer. By the contract it showed more gas on the paper than what was actually in the unit. It was a quarter of a tank difference but I filled it to where the contract stated that it had in it.Shawn E.
Customer service at this location was better than the u haul center. In and out! Equipment was better too! (Compared to my last car hauler rental) *****!Kendrick D.
Le client n'a pas laissé de commentaire.STEPHEN M.
Le client n'a pas laissé de commentaire.Mark G.
Check in process was a little bit of a pain. Didn't know I would need someone for them to call and confirm. When she didn't answer the first time it kicked me out again.Kayla W.
This is the friendliest, best customer experience I have ever had with Uhaulheather T.
I originally reserved a trailer at the 21st and 129th location. Eastland location. Their hours indicated they would be opened at 9 and they were not opened and noone would answer the phone numbers. Had to change locations in order to pick up a trailer.linda H.
Le client n'a pas laissé de commentaire.jeremy K.
Le client n'a pas laissé de commentaire.jeremy K.
Le client n'a pas laissé de commentaire.jeremy G.
Le client n'a pas laissé de commentaire.JEREMY K.
Had to wait 10 minutes for him to open up after his work hours started,waited on the curb until he showed up and made us move so he could park against the curb instead of a parking spot... was rude the first 5-10 until he respected me enough to address me as a human... after I told him that I have home owners and I don't need the insurance he charged it anyway and said he would take it off at check out.... we rented for 3 days sunday@12-Wednesday@ 12.... charged us 4 days anyways..... the cab of the truck was full of dog hair and coffee beans and hadn't been sanitized..... I would like some follow up for sure... I would not want this business renting out my vehicles at all... my wife is exremely upsetADDAM C.
Le client n'a pas laissé de commentaire.Millage H.
Le client n'a pas laissé de commentaire.Ivon D.
Le client n'a pas laissé de commentaire.brook G.
Service was poor. The first thing said to me when I arrived to pick up our reserved auto transport was, â€œI don't know if we have any.â€ There was one but it was covered with grease. We had to hook it up ourselves.Dean B.
Le client n'a pas laissé de commentaire.Dennis Nortis B.
Great customer service, very friendly and professional. I enjoyed my experience.Carenthia M.
Le client n'a pas laissé de commentaire.Katarina V.
Le client n'a pas laissé de commentaire.Tiffani M.
Very Excellent customer service and very good serviceBilly R.
Le client n'a pas laissé de commentaire.Christopher J.
Very fast check and staff really tried to help get the trailer loaded to vehicle correctly.Millage H.
Le client n'a pas laissé de commentaire.Jessica P.
Having insurance coverage and expectations information easier to find and more comprehensive to the end user. A readily available fuel mileage estimate per truck type for the end user.chase S.
Keep doing what you're doing.Dennis Nortis B.
The Uhaul employee who assisted my was and I was very rude and spoke to customers over the phone with attitude while waiting on us. When my wife arrived back to get her card refunded,the employee made a smart comment to her that made her offended and uncomfortable. To make matters worse,the employee over charged us by 12 miles and failed to inform us that the appliance dolly was $10 after he quoted us $7 which is why we decided to get it. He made our move more stressful than it already was because he ripped us off. My wife & I will never do business with Uhaul again and will share our experience with everyone we know and social media.Robert D.
Le client n'a pas laissé de commentaire.ezgoulden R.
Le client n'a pas laissé de commentaire.Carol O.
Le client n'a pas laissé de commentaire.Stacey F.
Le client n'a pas laissé de commentaire.Rod R.
Le client n'a pas laissé de commentaire.Nate H.
Le client n'a pas laissé de commentaire.Stephen W.
Le client n'a pas laissé de commentaire.Brandy W.
Le client n'a pas laissé de commentaire.John M.
Close this U-Haul pick up down. They don't know what they are doing. Returned my truck and dolly in Texas and my name wasn't even on the truck.Sarah S.
Kevin helped me find the truck I needed as well the packing dollyarthur G.
Kevin was outstanding his service ensures that I won't rent from another truck company ever againarthur G.
Swift pick and delivery. Staff was helpful with no issuessam H.
Nothing to improve, the customer service ice was awesome, and the truck I had was very clean, this is the first uhaul place I been to that I left laughing and with a smile... Kudos to the gentleman that helped me!!!Dejuan C.
Hours posted were 10am open. Was there and nobody opened store. I took pictures if trailer and store front and left the trailer in parking lot. I left at 10:10am.Kevin M.
Le client n'a pas laissé de commentaire.Haydon V.
Have every size truck available at each location.randolph W.
Outstanding service, love the new Ford truck, very smooth ride compared to the previous rental of a GMCMohamed Y.
Le client n'a pas laissé de commentaire.Albert W.
Le client n'a pas laissé de commentaire.DON W.
Didn't have the additional equipment I had paid for with my order. And none of my info that I provided when making the reservation was in the system. Had to give them my payment method and drop off location again.Kristin S.
Le client n'a pas laissé de commentaire.Michael N.
I went the first location that I chose when reserving the truck (lucky stop, 3235 S. 145th East Ave, Tulsa OK 74134) but they told me they quit doing business with U-Haul. I-Haul should have advised me of that changement, hence the extra mileage. I tried to call the customer service but no answer. Very bad customer serviceNgoc-Tram H.
Le client n'a pas laissé de commentaire.Rocky W.
The guy there didn't help me find r huck up the u haul he just hallard from the door telling us what truck number instead of coming of coming to helpCourtney A.
This location takes your money and don't give it back told me I had it more than 6 hrs when you should be able to have it 24hrs I will never go back to this location he's a thiefreggie M.