The online check in does not work. Even with location services enabled on my iPhone (steps recommended on the website) I was unable to check in and the clerk from the post office had to do it for me.Chris V.
Customer Reviews for Main Express Post Office
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Have a website that works. The service from uhaul was absolutely the worst. The manager in customer service was not willing to apologize for uhaul's mistakes. Absolutely unacceptable. Trying to speak with customer service is next to impossible.Susan H.
Please call me at 778-887-3577. I have some feedback to give as well as complaintsYoko N.
The virtual check in and checkout process was a time consuming and very poor experience.Alok B.
Newer key boxes and padlocks would be nice to have at this location.Sam Y.
Please contact me for the charges. So many unnecessary charges. 366$ for 31 hours. You guys charged me 3 rental periods for 31 hours. Absolutely ridiculous. I want to dispute these charges. Please let me know how toMankaran G.
I wish there is a clear label telling me which type of gasoline vehicle takes. It takes me quiet some time to figure it out.Ping S.
Le client n'a pas laissé de commentaire.Dan W.
Check in the vehicle and the return check out was an ordeal on the website. The website didn't work and the lock box didn't open.PETER L.
The self serve option wasn't worth it. It took about 40 mins to be able to access the vehicle because of problems with the process. First, we didn't get the code to unlock the truck and get the key so we had to go into the store and ask for help. Then, when we were taking photos of the pre-existing damage on the truck, the webpage wouldn't load so we couldn't submit it. Overall, the experience wasn't very favorable and next time I won't be using self-serve.Shania C.
Customer service was not very helpful / friendly.Teanna B.
Had a very difficult time accessing keys. My mobile connection was out of data so I could not get combination for lock. I tried calling the help line but they were useless as well.Jonathan E.
The person at the desk was useless. Directed me to call a number and refused to answer simple questions. The app is also not great.Randy L.
My vehicle was not available at the correct time or location. I had to go to a different location which took me extra 25mins. I was supposed to move into my new apartment and it cost me extra $100 because I had to extend the elevator reservation. Not happy with the experience at all. This is not professional and I expect to be fully refunded. The only positive here is that the lady who helped me at the location was helpful.Alexandra N.
Le client n'a pas laissé de commentaire.John H.
We experienced considerable issues with the GPS location not allowing us to confirm pick up or delivery. It took about 20 -25 min at pick up and at least 30 min at drop off to get it to recognize the location.Dakota K.
Answer the phoneJohn W.
The van I rented was fine, except for some sand and gravel in the interiors which would be expected in a moving van. What bothered me was that the process to gain access to the van took over 45 minutes. I have used Uhaul earlier to move residence and it has never taken so long. Please streamline the process to gain access to the vehicle especially if it is done remotely with no assistance from the staff at the location. I had to keep reentering information already provided during booking and the process was unnecessarily prolonged.Andrew S.
Le client n'a pas laissé de commentaire.RAFFAELE D.
the pickup location wasn't friendly no more pickup from thereKHALID K.
I appreciate the area manager coming out to guide me through the process when the previous customer did not complete the return process.Lorraine K.