Customer Reviews for Main Guys Auto & Tire Repair
(U-Haul Neighborhood Dealer)

306 évaluations

960 75th St   Downers Grove, IL 60516

(630) 985-4611

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 4h pm
  • Ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 2h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(630) 985-4611

960 75th St
Downers Grove, IL 60516

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au jeu : 8h30 am à 4h pm
  • Ven : 8h30 am à 4h30 pm
  • Sam : 8h30 am à 2h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
3

Trailer exterior was very neat up and not all the lights worked

KYLE C. 
Évaluation :
3

The online checkout did not work. I could not get the geo-tracking to work! When I scanned the ocr code, the website URL was not valid. I have to call the location the next day to get checkout.

Bill G. 
Évaluation :
3

They just told us where to park the trailer and went back inside. I asked for a receipt and they said once they got around to scanning the trailer in I would get an email receipt.

Renee N. 
Évaluation :
5

Good service

JUAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyree A. 
Évaluation :
5

Everything with check in and the truck went great. Just had trouble with after hour mobile drop off. Website was asking for a bar code on the side of the black boxes, but nothing was there. I found a bar code on the truck itself and that seemed to work.

William R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

pete G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian D. 
Évaluation :
5

I will only be using this group as my preferred rental location. Professional quick and focused on the customer!

KEVIN P. 
Évaluation :
5

The service was excellent thank you

habib B. 
Évaluation :
5

Great professional work awesome job

Pimpfunta S. 
Évaluation :
5

Main Guys have always been reliable, this U-Haul experience is no exception. Santa was welcoming and attentive, and very accommodating. Excellent Job!

JAMES E. 
Évaluation :
1

Don't overcharge people. We filled the tank to the expected amount and still got charge for gas. Waited on hold with customer service for 4 hours today with no answer. Also, got sent to a further away location that added 20 miles to our trip. We were told that we could get a refund for the extra miles. But, no answer for the customer service number so, no refund. The cost was $50 more because of these problems and that is unacceptable.

Eric P. 
Évaluation :
5

Great check in/out best out of the last three or four rentals I've had

KEVIN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan S. 
Évaluation :
5

nothing to improve and we will rent from this location again.

Alice R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ethan K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Holly F. 
Évaluation :
5

Excellent

Luis R. 
Évaluation :
5

There is nothing. This site went out of their way to make sure I had what I needed to tow the trailer. I was missing the attachment and they provided it for me free. Excellent service

Ann Marie N. 
Évaluation :
3

They were busy with auto repair customers and rental. But they were courteous.

jim H. 
Évaluation :
5

We had an issue with Drop off after hours and the woman at the desk was very helpful!

Alexa P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA H. 
Évaluation :
5

Ed was very helpful and kind:)

Mikayla M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AngelDe K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randall F. 
Évaluation :
5

Highly recommend this location ! Ed was great to work with , smooth moving process!

RENATA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
4

I was very upset for the fact my pick up area changed 3 times after the truck i reserved over a week in advance was taken away from me 2 days prior pick, and, as a result, caused more cost for me. ( ie.. switched from a round trip vehicle to a one was vehicle) THE BACK OF THE TRUCK SMELLED LIKE HORSE MANURE I wasn't able to exchange the truck NEVER RENT FROM U HAUL AGAIN !!!! I WILL NEVER TELL ANYONE TO RENT FROM UHAUL RENT FROM ANOTHER COMPANY

Joe K. 
Évaluation :
4

There could have been more parking space.

Perrin G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Mathew C. 
Évaluation :
5

everything worked out good experience

Charles S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eliot N. 
Évaluation :
5

The customer service provided by Santa and Ed was excellent. I would definitely rent from this location again.

Russell S. 
Évaluation :
5

I probably passed several uhaul locations in order to get to the pickup location. Why was I sent on a 1 hour drive to pick up the one way rental when there were so many close convenient locations available?

DONALD M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAHNIKA J. 
Évaluation :
5

The staff at Main Guys were the best I'd ever dealt with. I've made a dozen moves across the country and they were the best by far.

Robert H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Peter P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dina A. 
Évaluation :
1

I filled up gas more than I was supposed to. Later I was charged for fuel fee $30 and gas $21. It was cheating.

YUSRI H. 
Évaluation :
5

Very fast and very friendly… thank u

LATRISSE E. 
Évaluation :
5

Easy process, no issues.

Daniel Q. 
Évaluation :
5

Ordered from Main guys.Then received mess to go somewhere else. Called Main guys which is closer to home and still had trailer needed. Why would U-Haul have customers go somewhere else other than ordered? Very confusing and panic the day needed

GULLIKSEN J. 
Évaluation :
3

Fuel tank was found on 1/4 tank. Would be better to be on Full tank....instead of potentially relying on customer to fill up twice....

STEVEN M O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark F. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Evita W. 
Évaluation :
5

The accommodation was very good thank you

sharon D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Emmanuel M. 
Évaluation :
2

Key for truck was not in the lock box for mobile pick up. Had to wait 30mins for the key after walking inside.

Mitchell M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dave R. 
Évaluation :
1

Took forever to pick the equipment up. Waited to be taken care of

Adam M. 
Évaluation :
3

Complimentary snacks

SHAKUUR K. 
Évaluation :
1

The exterior of the truck had numerous"x" markings on it because of all the damage. The cab wasn't wiped down either. A person named "Santa" checked the truck out and saw the overall condition. Upon return, a female named "Edith" checked the truck back in. I told her that I wanted to make sure everything was good before I left, because I didn't want any issues after I left. She told me she wasn't going to check the vehicle in at the moment and I'll get an emailed receipt. I told her I wanted to have it checked in before I left. She told me to have a seat. After I waited for awhile, she finally went out to the truck. I stood there as she walked around the truck. "Edith" said it was "Ok." I said ok and left. Later, I checked my email and there was a "cleaning fee" for $25! I immediately called back to the rental shop and asked to speak to "Edith" about this. The person said she wasn't there and she would give the message. After she didn't call me back. I went back to the shop. "Edith" was sitting there and I asked her to remove the charge. She said she wouldn't because it was "dirty." I told her it wasn't and it was brought back in the same condition as it was when I got it. She began talking over me and I said, "that's the very reason I stayed for the return because I told you I didn't want any issues." She smirked, shrugged her shoulders and said "well, you can call Uhaul to argue with them about it." I told her I would because that wasn't right for her to SNEAK in a "cleaning fee" on me after I left and she said it was "Ok." This is UNACCEPTABLE and VERY UNPROFESSIONAL behavior for someone to represent the Uhaul company name! I've spent thousands of dollars with Uhaul over the years and NEVER encountered this POOR treatment! My account needs to be refunded and this "Edith" needs to be reprimanded.

Darice V. 
Évaluation :
5

Truck was ready for us when we got there Price was very reasonable. Truck was is good mechanical condition. No issues at all!

Roger W. 
Évaluation :
4

Appreciated that I was given a call about a change in pickup time early in enough time . Personnel was friendly and the Uhaul truck was gassed up and clean when I arrived to pick it up an hr.later than scheduled.

Debra W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CJ R. 
Évaluation :
5

Great people there Professionals and knowledgeable Kind and respectful

Leopoldo A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jianguo W. 
Évaluation :
3

They overstated the amount of gas in the truck

Daniel W. 
Évaluation :
2

Had a 24/7 pickup for 7 am but the truck was blocked in and I had to wait till after 8 for them to open up and move the truck that blocked me in. I had one shot to pick up toys for a toy drive at 8 am and the local fire department was waiting at the warehouse to help load the truck. Luckily they were willing to wait until I finally arrived. Not a happy camper…..

Christopher B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JONATHAN T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AMY T. 
Évaluation :
2

While the staff seemed friendly, the truck we rented was so so maintained. What really made us mad was being charge for miles we didn't drive. We drove less than 70 miles and yet were charged as if we drove 182. We returned the gas at the same level we received it: half-full. Yet we were charged for gasoline. I will not recommend this rental place to anyone!

Wilson M. 
Évaluation :
5

Rien

Steven B. 
Évaluation :
5

The place was clean neat and orderly. The staff was so professional. They answered all of my questions. And I Will use this location for my hauling again ..

Cassandra P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Veronica S. 
Évaluation :
3

The Truck was dirty and very old. I drove it home (2miles) and the engine was ticking. I checked the oil and it was 2 quarts plus down. the next day I drove it to work (20 miles) the truck shook and was very unstable. I called U-Haul to return this truck and get a different one, this took a lot of time waiting on hold may different times. Finally I got a different one. but still was charge for this one. I believe I should not have been charged for a unsafe truck.

Glenn H. 
Évaluation :
3

Tires were bad and bald, the trailer was dented and bent up!

Nenad T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry C. 
Évaluation :
2

Online purchasing is difficult to follow and understand interface webpages don't provide orderly instruction step processing is very diffulcult. Use ask for Santa 5 star service

James M. 
Évaluation :
5

overall great experience.

GREGORY S. 
Évaluation :
3

Clean the cab of the truck, also the pick-up was very difficult. The location wouldnt support me checking in and I had to online, and there were issues with the lock box not opening.

Jordon M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Savas T. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Greg O. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

archie H. 
Évaluation :
1

My card was swiped 3 times for 153 dollars . I have wait 5-7 bussiness day to get the pending charges removed . I would never choose this place ever again

Deandra P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chen L. 
Évaluation :
3

Added extra tools which I never used

JEYARAJ S. 
Évaluation :
5

Nice Business

Daniel V. L. 
Évaluation :
5

No issue with the pick up and the drop off. Very friendly and courteous staff.

Joseph S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

dave O. 
Évaluation :
1

When we got the trailer it one tire that was bigger. We told the guy we didn't need it for 5 days he said we will get a credit back. At drop off we where told we have to pay for 5 days. The trailer dragged the hole time and lowered our mpg

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John N. 
Évaluation :
3

The rental process was extremely easy. I was coming from out of town and I did ask if it was okay if we were past our rental time to drop the uhaul back off. I did get confirmation from one of the employees that as long as we get the uhaul back by the morning we would only be charged for one day. When we returned the uhaul around 10:00pm, it looked as if the staff was waiting on us, even though I was advised as long as we get it back before morning we are good. The staff immediately just started unhooking the uhaul without saying anything to us. It also looked as if they were extremely pissed at us, when again I was told it would be okay. I found it extremely rude that I was given misinformation. And quite honestly, I felt a lot of tension and sensed they were pissed. Unfortunately this place is right by my house which was convenient, but am unsure if we will use this place again. Again they were great as it was extremely easy to get the uhaul and they set it up, but I didn't like the misinformation that was given to me.

Kaitlyn M. 
Évaluation :
5

Thank you to Santa for being so nice and helpful!!!

JOHN M. 
Évaluation :
1

They didn't even include the tools I ordered

SEAN F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VICTORIA C. 
Évaluation :
2

Allow key return in drop box. Had to go back a second time to return keys.

Sally C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Anthony S. 
Évaluation :
5

Rien

richard S. 
Non les évaluations ont été soumises pour cet établissement.

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