Customer Reviews for Main Road Self Storage
(Concessionnaire U-Haul dans le voisinage)

1 211 évaluations

10814 Dorchester Rd   Summerville, SC 29485

(843) 875-9916

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé

Services dans cet établissement :

Pour nous contacter

(843) 875-9916

10814 Dorchester Rd
Summerville, SC 29485

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun au sam : 9h30 am à 5h pm
  • Dim : fermé
Heures d'ouverture spéciales
  • 7/4/2022: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Very nice and helpful staff.

Susan D. 
Évaluation :
5

I was guided in parking the trailer in the designated spot and she unhitched the trailer without any assistance. Très sympathiques et professionnels. Well done!

Dean B. 
Évaluation :
3

We actually dropped off at 709 Miles-Jamison Rd because that was the address on our paperwork for drop off location. The parking area at 709 Miles-Jamison Rd was very crowded and not easy to maneuver around.

Felicia D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel S. 
Évaluation :
5

Absolutely amazing and welcoming experience. Everything from getting my RV stored with ease- to helping me return the dolly.

Evan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gayle K. 
Évaluation :
5

Great customer service each and every time. Mrs. Tracy is always so helpful and very professional every time. Thanks again Mrs. Tracy for another positive experience.

Eddie B. 
Évaluation :
4

Vehicle is in dire need of maintenance. The steering is shot as I was able to rock the steering wheel back and forth almost 1/4 turn without any effects on the actual steering. I believe this truck is not safe to drive as per manufacturer specs. Office staff was awesome to work with.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Increase employees pay for above expected rental experiences.

JARIETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Garth B. 
Évaluation :
4

If a customer forgets an appointment time, don't be rude to them about it. People that are moving across the country have a lot on their plate, mistakes like this happen. The last thing I wanted to hear was a snarky comment about being late to my 5 minute appointment after a week of incredible stress. Have some compassion.

Ragan A. 
Évaluation :
5

The staff at this location is excellent to work with and truly try to help. I would highly recommend this facility

Bruno D. 
Évaluation :
5

Tracy was very helpful , my miles was messed up and she tried everything to fix it but couldn't but did everything in her power to make sure it was corrected I appreciated her willingness to help and reach out after to make sure everything was taken care of

Ashley T. 
Évaluation :
5

Service was excellent, very helpful, and I will certainly be going back to this location for sure.

JARIETTE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mickey D. 
Évaluation :
5

The people at this facility were outstanding!!

Larry W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deng L. 
Évaluation :
5

I just wanted to say that Mrs. Tracy did an excellent job with the service she provided to us during our visit there on Saturday morning. Thank you so much Mrs. Tracy for a positive experience.

Eddie B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
4

Drop off was after closing and the online pro was was lengthy

Colleen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Professional and very helpful. Always willing to go out of their way to meet customer requirements. Strongly recommended!

David W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
5

Clean facility (storage and office/showroom), helpful and competent personnel. Can't ask for more!

Art A. 
Évaluation :
5

This location was excellent

DAVID D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
5

Top notch team and great service.

Roy K. 
Évaluation :
5

Staff is normally friendly and polite. My bill looks like a joke but the staff there is nice.

SHERLITA W. 
Évaluation :
3

I was forced to be charged the cleaning fee even with it being cleaned out before drop off. The website would not allow me to continue until I said that it was not cleaned. You should probably improve your website or just state that you are forcing your customers to pay a cleaning fee.

Amber F. 
Évaluation :
5

JAMIE'S THE BEST! She's the reason we rent from this location. It might not be possible, but my only recommendation is to allow a window of time after closing of 5:30 (maybe an hour) to return a trailer. This time of day, most people are just getting home and there's traffic to consider, as well. We appreciate how easy Jamie makes everything - from reservations to checkout to return efficiency.

carol R. 
Évaluation :
1

The trailer was messed up to haul my car back on. This is the second time that this has happened. Craig I guess you call him the aerial director was rude.

CYNTHIA W. 
Évaluation :
2

You can stop stealing people's money by holding more money than you are due then not reading the hold. I was charged the entire hold amount when my bill was 26 and change and Main Road Storage told me they couldn't do anything even with receipt in hand. I have a important bill to pay due today and this overcharge makes me unable to pay it. The customer service reps at this location were very unconcerned with my situation a told me to call the 1-800 number because their was nothing they could do.

NAFISA A. 
Évaluation :
5

My card was over charge and the ladies didn't act like they didn't care had nasty attitude and I just wouldn't never go there again

Alexis W. 
Évaluation :
3

Customer service wasn't horrible but wasn't warm and fuzzy either. I was never greeted. I had a reservation and was greeted with, in a tone of "I don't have time for this", I don't have a Patrick or a cargo van reservation. There are 3 different locations on Dorchester. I thought to myself Welp I signed up for this address and this is where the GPS brought me so....When asked for my phone number it appeared. No apology for the previous. Brush up on the friendliness and greeting and I'd give an above average. But, as is, it's just average. Usual nobody really wants to be there atmosphere. Not that it surprises me as that seems to be the status quo everywhere here.

Mary P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William D. 
Évaluation :
5

Open earlier for rental 7am would help a lot

Edwin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Vijay Sai V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Frank Z. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
5

From beginning to end the staff was professional and helpful.

Steven "Mark" R.  |  Expérience générale 
Évaluation :
5

Was a customer for almost 2 years. Paid on time each month. I wanted to move over one space so that it would be a little easier to back in. Was told that I would have to pay the new much higher price since it would be considered a new rental. Pretty ridiculous. Rates were raised each year but I just felt that they were raised just because they could. Raises were too high.

David F.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Varzje B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul F. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Keith H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Ketih H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bernie M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAURA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher R. 
Évaluation :
5

Excellent, fast and efficient service. Fortement recommandé!

Ryan N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rodriquis P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanja V. 
Évaluation :
3

Got the run around to drop it off

DavidandAmy B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gale Z. 
Évaluation :
3

Arrived on time to my appointment to find out that my truck was not there. Called the support number and they tried to send me over 150+ miles away to pick up a 15 foot truck. Clearly that is not okay as it would have cost me an extra $60 in extra miles + gas to pick up that truck. That is all just so they don't have to give you their $50 “guarantee”. I went to return my truck at the same fuel level I got it at only for them to try charging me a “fuel charge” because it was below a quarter fuel

KAI DIAMOND W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Harry T. 
Évaluation :
5

Quick to respond and helpful

BLAINE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WALLACE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BART M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHEN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John G. 
Évaluation :
5

The only this I didn't like was the truck wasn't available when I was ready to pick up.

MAHMOUD H. 
Évaluation :
5

The the person I work with at the at the desk was absolutely 💯 excellent

FRANKLIN L. 
Évaluation :
5

The staff was professional and courteous. Absolutely outstanding!

william L. 
Évaluation :
5

The visors need to be replaced...

Rich V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RONALD D. 
Évaluation :
5

Main Road UHAUL is a preferred shop. They are good business people and everything is done right. Well recommended!

SCOTT D. 
Évaluation :
5

Need a restroom to use after hours even if a portolet Everyone and everything else was wonderful

Karen P.  |  Expérience générale 
Évaluation :
5

Everyone at this location on Dorchester Road in Summerville SC is so helpful each time. Merci.

CAROL R. 
Évaluation :
5

The facility is very clean and the staff are friendly and helpful.

Ronald W.  |  Expérience générale 
Évaluation :
1

Don't lie to the customer in order to get them to pick up the equipment early so you can go home early. I was told that I could drop off the equipment at my original requested pick up time but yet was charged another day because the lady working the next day told me that what i was originally told was a lie.

TYLER H. 
Évaluation :
5

Very kind staff

Jeffrey A. 
Évaluation :
5

More equipment

ALDIN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES M. 
Évaluation :
3

Again I didn't like being charged an outrageous amount for 1 day late. Did receive a call from them re having the trailer rented my husband called them to let them know that weather held us up. He was told " not a problem - keep safe. Not sure there was very fair. Don't think I will use U-Haul again due to unreasonably high fees

Charlene S. 
Évaluation :
5

My first time using the U-Haul self-checkout app, and it was horrendous. Took me roughly 40 minutes to get the truck checked out, including a call to customer service, as well as re-starting my phone. Had issues trying to return it as well, which meant another call to customer service and ANOTHER phone restart. That said, customer service was very responsive and resolved my issues quickly and professionally. Truck was clean and well maintained, and the location for pickup was great. Would definitely use them again, but I WILL NOT use the U-Haul self-checkout app again. Give me a good "old-fashioned" counter checkout with a real live person, please!

Steven M. 
Évaluation :
5

The staff (Tracy) is outstanding! Professional, friendly, helpful!! There is a great Team there whether you are renting a U-Haul or renting a storage unit. They help make your transitions smoother and better!

Brian D.  |  Expérience générale 
Évaluation :
5

the entire process from pick up to return was fast and easy, Jaime was extremely helpful and courteous, thank you

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOEL K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NORMAN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CRAIG C. 
Évaluation :
1

Didn't have half the items we reserved and made no effort to assist in locating those items. Was more concerned with jumping a golf cart than asssiting customers. Myra/Myra was straight up rude.

MISTY P. 
Évaluation :
5

Everything went very well. Everyone was kind, courteous and polite. I can't think of anything that could've made it any better. Merci.

WADE J. 
Évaluation :
2

My husband went to pick up the trailer and said that the staff was rude to him. He was a few minutes early arriving so went in since the door was open and was told that they weren't open yet or ready to serve him.

JOHN W. 
Évaluation :
5

Returning the truck was so easy. Everyone was pleasant and welcoming.

TAMARA L. 
Évaluation :
5

Everything was excellent. Both employees were friendly and very efficient. Got me in and out quickly and made sure everything was hooked up correctly.

JAMES T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SCOTT D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LOUIS G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dina W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BRIAN O. 
Évaluation :
5

Very nice unit! Had for 4 years! Thank you for everything!

BILLY M.  |  Expérience générale 
Évaluation :
5

The place is very nice they have a lot of products for you to use to make your move easier. When I got there she greeted me with a smile. She directed me to the box trailer and had me hooked up and on my way quickly. I will highly recommend them to anyone needing to move.

Deron S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VONDA C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GEORGIA S. 
Évaluation :
4

They left it up to me to go find the 24 furniture pads, they should have called around to the various stores and done that for me.

JAMIESON D. 
Évaluation :
5

The after hours drop off was an easy and a very accommodating feature.

RAYMOND K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Agustin T.  |  Expérience générale 
Évaluation :
5

I've had a unit here, various sizes, for over five years. The manager has been there since I started. I moved a distance away and had to get a closer unit. She has taken care of me, with professionalism and compassion, for the entire time. I would not have moved if it didn't take me so long to get there from my new location. Always clean, always available when I needed it, and great communication from the office. She deserves a raise! Very sincerely, Wade Flinner

William F.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID D.  |  Expérience générale 
Évaluation :
5

My 2nd time using this facility. They are easy to work with and communications is outstanding!

An N.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mostafa E.  |  Expérience générale 
Évaluation :
5

Excellent on all services.

Beverly B.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DONALD M.  |  Expérience générale 
Évaluation :
5

This is a fantastic place for your storage needs. The staff was always friendly and helpful.

Terry H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Candace S.  |  Expérience générale 
Évaluation :
5

VERY CONVENIENT TO OUR NEW HOME. GOOD RATES AND FRIENDLY STAFF. NICE QUIET STORAGE AREA SO YOU NEVER FEEL RUSHED.

CAROLANNE J.  |  Expérience générale 
Évaluation :
5

Excellent facility. Staff was knowledgeable and helped us select the proper boxes/materials for moving. This was our first packing and storage experience in 32 years so we were rusty. Facility had easy access and was readily available when we needed it. Main Road Storage made it easy!! Thanks to the Main Road Storage staff for all their help. Would most certainly use them again...

Billy S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Edward H.  |  Expérience générale 
Évaluation :
5

I have received nothing but excellent service every time I have visited Main Road Self Storage, from renting trailer, to trucks and storage space. Thanks, JW

John W.  |  Expérience générale 
Évaluation :
5

Very professional and friendly. Highly Recommend.

Theresa K.  |  Expérience générale 
Évaluation :
5

This storage business was perfect for our move. Friendly and professional staff and a generally pleasant experience. Climate controlled units kept our belongings safe and in good condition. Could not have been more pleased.

Warren S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason K.  |  Expérience générale 
Évaluation :
5

Merci

CYNTHIA W.  |  Expérience générale 
Évaluation :
5

The process of renting a unit was easy! Very clean facility. I would definitely use this storage facility again.

KRISTIN M.  |  Expérience générale 
Évaluation :
5

Thanks for all the help and enjoyed your professionalism and great people. GOD Bless

Robert R.  |  Expérience générale 
Évaluation :
5

Folks up front were and are always friendly and accommodating. Thanks, Waverly McNeill

Waverly M.  |  Expérience générale 
Évaluation :
5

The staff of this storage facility are professional, friendly and helpful! The unit I have is clean and the entire facility is clean and meets my needs perfectly!

Mary Ann O.  |  Réservation 
Évaluation :
5

This is THE storage place to use in Summerville. Ginger and her staff were very accommodating and worked hard to make sure everything was in place prior to my arrival from Montana. Five Stars!!!!

KAREN G.  |  Réservation 
Évaluation :
5

Very attentive to what our needs were and very friendly. Great customer service with a smile. They even checked on us when we were unloading our things.

Missy R.  |  Réservation 
Évaluation :
5

Ginger was phenomenal, the process was quick and easy.

Cherita T.  |  Réservation 
Évaluation :
5

Great Customer Service! Great storage facility!

HEATHER H.  |  Expérience générale 
Évaluation :
5

This facility was professionally run and well maintained. The staff was always very friendly and available. I would highly recommend this storage facility.

JOSEPH K.  |  Expérience générale 
Évaluation :
5

Great Experience!

ED F.  |  Expérience générale 
Évaluation :
5

The staff was always friendly and helpful, they went above and beyond my expectations, I will miss coming in and seeing their smiling faces. Nothing but great things to say! Merci.

AMY H.  |  Expérience générale 
Évaluation :
5

We have had a storage here for some time and always been happy with the facility and service

MILTON S.  |  Expérience générale 
Évaluation :
3

Apparently there was a flood and I had an outside unit. All of my furniture was destroyed due to mold. My unit was also full of mice dropping.

SHANEQUA M.  |  Expérience générale 
Évaluation :
2

Everything seemed nice enough and the staff is friendly, but finding rat droppings all over our furniture is a deal breaker. Had to move out.

PATRICK E.  |  Expérience générale 
Évaluation :
5

Ginger and Tracy were extremely helpful and courteous. I will definitely recommend this facility!!

BRUNO D.  |  Expérience générale 
Évaluation :
4

Staff was extremely friendly. Took me to the parking spot before I signed the contract to make sure I was happy with it. 10/10 would use Main Road Storage Summerville again.

ANDREW C.  |  Premières impressions 
Évaluation :
3

Cancelled reservation

Privacy R.  |  Premières impressions 
Évaluation :
5

Unit was very clean and staff were kind and informative.

Privacy R.  |  Premières impressions 
Évaluation :
5

They got my in the perfect unit size that I needed.

Privacy R.  |  Premières impressions 
Évaluation :
3

They assisted me making changes as I didnt need unit again.

Privacy R.  |  Premières impressions 
Évaluation :
5

Clean facility and helpful staff. Ginger was awesome and accommodating.

Privacy R.  |  Premières impressions 
Évaluation :
3

The facility is very nice, clean and staff was very polite as well.

Privacy R.  |  Premières impressions 
Évaluation :
3

I haven`t seen the facility yet bc they were not open on 5/28 but will g tody

Privacy R.  |  Premières impressions 
Évaluation :
5

Clean facility, friendliest staff, very helpful.

Privacy R.  |  Premières impressions 
Évaluation :
3

Very clean facility Friendly helpful staff.

Privacy R.  |  Premières impressions 
Évaluation :
5

Facility is very clean, easy to access, secure, and the customer service is top notch.

Privacy R.  |  Premières impressions 
Évaluation :
2

By time I finished loading my uhaul, and got on the road. They were closed, which left me in a pickle. Had to find another storage facility.

Privacy R.  |  Premières impressions 
Évaluation :
5

Sherri`s customer service has been outstanding!

Privacy R.  |  Premières impressions 
Évaluation :
5

Sherri`s customer service has been outstanding.

Privacy R.  |  Premières impressions 
Évaluation :
5

Sheri`s customer service has been outstanding.

STEPHANIE H.  |  Premières impressions 
Évaluation :
4

Very nice service staff!

Privacy R.  |  Premières impressions 
Évaluation :
5

The two ladies at the desk were super helpful! I ended up needing a larger unit when we got there,and they even helped me out by allowing me to return my truck at their location.

Privacy R.  |  Premières impressions 
Évaluation :
5

Excellent customer service.

Privacy R.  |  Premières impressions 
Évaluation :
5

Sherry was very professional and helpful the storage unit was clean.

Privacy R.  |  Premières impressions 
Évaluation :
5

The staff was friendly and very helpful. The facility was very clean. I would recommend this faclilty to friends.

Privacy R.  |  Premières impressions 
Évaluation :
3

Didn`t honor uhaul first month free. Did have another special going, but was prepay month and half get one month free.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very nice facility with good hours and great prices.

Privacy R.  |  Premières impressions 
Évaluation :
5

Very pleased with facility and service was outstanding.

Privacy R.  |  Premières impressions 
Évaluation :
5

Location feels very secure. Extremely easy to move all my property from the truck to my unit. Je les recommanderais à n'importe qui. Staff is also extremely friendly and helpful.

Privacy R.  |  Premières impressions 
Évaluation :
5

An awesome place for storage. Clean, well kept, secure facility. The staff there are wonderful!

Privacy R.  |  Premières impressions 
Évaluation :
5

Ms. Jeanette was extremely helpful and personable. The facility was clean and well-maintained. I am very satisfied with my selection of main road storage.

Privacy R.  |  Premières impressions 
Évaluation :
5

The facility was better than I expected, and your staff went above and beyond the call of duty to make me feel comfortable and secure. Thank you for everything!

Privacy R.  |  Premières impressions 
Évaluation :
5

Very nice people to deal with, and the place and unit are very clean.

Privacy R.  |  Premières impressions 
Évaluation :
4

Clean unit with plenty of space. Handy entrance with different carts available to use.

Privacy R.  |  Premières impressions 
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