I'm sent an email requesting my experience with U-Haul, so here it is. Dec 27th. I rented a 15-footer and had an uneventful experience from Nort Port Fl. where I picked it up to Charleston SC (Wappoo Rd.) Staff at both ends were totally outstanding. The Jan 11th. rented 15-footer is a bad story, from collecting in Venice to drop off on Johns Island, SC., although the lady behind the counter was totally outstanding. In Venice, the wrong designated pick-up site, had an uncooperative agent who charged me $10 for a dolly that was ordered and not in truck. Stated he did not have any to rent. Johns Island claims ($22,78 was charged to my credit card.) I returned the truck without meeting the Â¾ full gas level and this I dispute, since I went to a great deal of trouble making sure this mark was adhered too, just as I did with the Dec 27th. rental. I'd like my $32,78 back.JOHN D.
Customer Reviews for Main Road Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Johns Island, SC 29455
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h30 pm
- Sam : 9h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
A returning customer and always highly recommend!Laura G.
Don't produce a 3-day contract when only 1 day was reserved. Don't tell the customer thay they will receive a refund when you return the equipment. I was charged for a trailer and insurance for 3 days even when I returned the eqipment within 1 day. I will be contacting the Attourney General's office.James S.
Everyone was helpful and personable.Deborah S. | Expérience générale
Nothing, the two young ladies that work on this part day was awesome. They went above and beyond the call of duty. We need more people like them. Very pleasant, warm, friendly and helpful.FALECIA C.
All goodERVINR S.
Le client n'a pas laissé de commentaire.THOMAS O.
Le client n'a pas laissé de commentaire.REBECCA A.
Le client n'a pas laissé de commentaire.RANDOLPH A.
Le client n'a pas laissé de commentaire.KELLY H.
Every time I go to this location everyone is always so helpful and friendly ðŸ˜ŠSTEPHANIE A.
Personnel were very helpful and professional very friendly. Excellente expérienceSCOTTCHRISTOPHER M.
Le client n'a pas laissé de commentaire.Paul B.
Great Customer Service at pick up and drop off locationskaren B.
Le client n'a pas laissé de commentaire.KAREN T.
Le client n'a pas laissé de commentaire.VERILLA H.
A plus facility with extraordinarily fabulous staff. Facility is spotless. Manager Mat should receive a huge bonus. He is beyond exceptional with customer attention and care. Thank you all!!! Happy new yearChristine K. | Expérience générale
Le client n'a pas laissé de commentaire.CARROLL J.
Le client n'a pas laissé de commentaire.BRIAN K.
We were really quite pleased with the storage unit. The staff was awesome to work with and it was kept very very clean. We would give very high marks to the Main Road Self storage company.William W. | Expérience générale
Great serviceHoward G.
Le client n'a pas laissé de commentaire.gerry F.
The customer rep was super pleasant and helpful. I think her name was Sarese. She is excellent at her job.TODD C.
Le client n'a pas laissé de commentaire.MICHAEL P.
Le client n'a pas laissé de commentaire.MARILYN F.
Le client n'a pas laissé de commentaire.Betty A.
Le client n'a pas laissé de commentaire.Evan D.
Le client n'a pas laissé de commentaire.JULIUS J.
Le client n'a pas laissé de commentaire.MARTIN B.
Le client n'a pas laissé de commentaire.MIGUEL R.
Very knowledgeable and professional staff.RICKY W.
Le client n'a pas laissé de commentaire.Adam M.
I rented a unit for 7 years. I never had a problem. The staff was always helpful if I had any questions. The property was well maintained and protected. I highly recommend this storage facility.ANN T. | Expérience générale
Le client n'a pas laissé de commentaire.DAVID H.
Perform maintenance on your trucks. I broke down that night snd no service was available till the morning. I have yet to hear from customer service after placing several callsANN O.
Thanks for Matthew for being so professional and helpful. His lady associate was very helpful also. I have a storage unit with this group and All has gone well.THOMAS H.
No improvement necessary at this time. Le service a été excellent.Gabriel L.
Le client n'a pas laissé de commentaire.ALYSSA W.
Le client n'a pas laissé de commentaire.THOMAS S.
Both clerks were very pleasant and professional.DOUGLASWILLIAM C.
Le client n'a pas laissé de commentaire.JEFFREY H.
After hours drop offKevin P.
Was an awesome and convenient experience. Quick and easy to set up online the night before. Very nice staff at the store. Thank you! Truck came with an 1/8th of a tank; perhaps if more fuel was in the truck at the time pick up that would be more convenient for customers in general. :)Meagan C.
the people there could not have been nicer!THOMAS S.
The team at Main Road Self Storage - Johns Island made the entire process easy and even enjoyable. We used the unit to store items for our new home during construction and it served us perfectly for the size of the unit and its security. Thanks again Johns Island Team!!BARRY S. | Expérience générale
Great customer service thanksJohn S.
Le client n'a pas laissé de commentaire.Shelby M. | Expérience générale
Le client n'a pas laissé de commentaire.Bruce W N.
When someone reserves a 26' ft truck and does so with a credit card, to be called the day before the move that you only have a 15" (which is actually 12' box with 3' overhang) and you are moving a whole house creates a huge problem. Half of household goods are now stored in Summerville where I have to rent another truck, NOT UHAUL and drive it back again. Terrible trip. never again with you all.RANDALL H.
Le client n'a pas laissé de commentaire.Dannielle F.
We were greeted by a smiling helpful person. Check in took less than 5 minutes.George C.
Le client n'a pas laissé de commentaire.Thomas D.
Le client n'a pas laissé de commentaire.Ian J.
Le client n'a pas laissé de commentaire.Katherine M.
Le client n'a pas laissé de commentaire.WILLIAM W.
The wrong key was left in the box (which we didn't know). However, it started the truck and we drove out of the lot. When we turned the truck off, it wouldn't start again. Only found out about the wrong key because of the locksmith. It was a wasted day for us bc we had to wait for roadside assistance. The manager was not helpful the following Monday. It took a long time for him to return my call. Then he told me that there was a glitch in the system because I had already returned the truck (and they re-rented to someone else) but the system was indicating that I still had a truck that wasn't returned. He said he had to get hold of the main office and would get back to me. He never did call me.MAUREEN S.
Le client n'a pas laissé de commentaire.SAMUEL D.
Le client n'a pas laissé de commentaire.Dannielle F.
Le client n'a pas laissé de commentaire.CLYDE H.
We loaded up our Uhual, only to realize the battery was dead. The manager proceeded to try and jump it with his personal vehicle. That didn't work, so we were given a new truck, which was parked far away in the lot. We had to unload the first truck and reload onto the new truck. The whole process was a mess.David M.
Wonderful, extra friendly staff. My best Uhaul experience.William S.
Le client n'a pas laissé de commentaire.ERIN M.
nothing nice people and great valueWILLIAM M.
Rear door of the trailer didnt work.IAN L.
Le client n'a pas laissé de commentaire.CAROLYN M.
Le client n'a pas laissé de commentaire.Karen C.
Very easy check in and nice peopleLARRY D.
The costumer service representative, Sarese, was amazingly kind and helpful. She went above and beyond to make sure my rental experience was excellent in every way.DANIEL F.
Absolutely nothing. The staff got me exactly what I ordered and the equipment was very new. The auto hauler had new tires and the tiedown straps were in excellent condition. Which was critical as I was hauling a 1968 Gran Torino Fastback from SC to New Orleans. Well Done and thanks againDAVID B.
Le client n'a pas laissé de commentaire.Lisa D.
The dealer didnt have a licence plate on the van. Leased it to my daughter who should have know better. I drove it back waiting to be stopped by the police for no License plate. This should never happen or put the renter in any situation like this. Shocked that someone would do this. Almost had the hotel where I needed to stay with it call Uhaul and/or have it towed because of no licence.JORDAN V.
Matt and Myra and simply wonderful to work with: charming and flexible when it came to changes!! We could go on about the clean environment, the sparkling cargo container we've rented two times and more -- but you'd think we were their relatives :). We have more needs coming up and there is no smoother experience in moving.PETER G.
Le client n'a pas laissé de commentaire.CHERYL M.
Customer Service team was excellentAnthony A.
Everything is goodKEVIN D.
Le client n'a pas laissé de commentaire.DENNISANDREW Y.
My husband & I recently rented a lot of UHauls and this one by far is the best! Matt went well above and beyond to help us. We would absolutely use this place from now on and recommend it to everyone. The people, facility and equipment are top-notch!Heather H.
Cruise control ðŸ˜AMY R.
Le client n'a pas laissé de commentaire.MICHAEL V.
Very professional and courteousKENNETH S.
Le client n'a pas laissé de commentaire.HOWARD B.
Super friendly staff. They had serious trouble with the previous customer returning the truck I had rented. It was returned to them very dirty and smelly. It had no wiper fluid and was due for an oil change.ANNA O.
I would highly recommend this location to anyone wanting to rent from U-Haul. Very courteous and professional.Woody S.
Thanks to Ms. Tania Gleason for her professionalism in assisting me in returning the truck, on Oct. 24th. Her kindness was very appreciated.RICHARD B.
Le client n'a pas laissé de commentaire.MICHAEL I.
Le client n'a pas laissé de commentaire.James F.
Le client n'a pas laissé de commentaire.Sheryl R.
Le client n'a pas laissé de commentaire.LARRYEUGENE B.
I really appreciate the exemplary customer service I enjoy from the staff here. You guys rock.HENRY S.
Truck alignment was off & this made it harder to steer truck.LOLA E.
RJ and the rest of the team are very helpful!John D.
Mathew was incredibly customer focused - responsive - helpful - went above and beyond to get me out the door safely!!Gerard B.
Le client n'a pas laissé de commentaire.GARFIELD G.
So much to improve!!!!! Read previous post. I am telling all i know to never use you ever!Jerry H.
The drop off is too crowded. They have a field in the back that they are not allowing customers to access, yet there isn't enough parking space in the front. The personnel are very helpful. I have worked with several times now.MARIAN C.
Picked up Monday morning at 9 am and everything was hectic as they had lots of trucks going out and coming in! Given the situation, they did very well!JEFFREY A.
Everyone is always gracious and helpful. Great place to rent trucks, trailers and storage space.JOHN S.
Very helpful staff, friendly quick turn aroundMichael C.
Le client n'a pas laissé de commentaire.JILL T.
Very Polite and congenial staff made a stressful situation very peacefulCurtis S.
I highly recommend the location. The staff was great on the other hand the truck ruined the entire experience for me as it has multiple tires that are bad (out of round/broken band/bead seperation) not sure as it's not my vehicle to maintain but as much as you charge for the rental I expected the vehicle to be road worthy. Thank goodness we did not have to travel far otherwise we would have had to exchange for another truck because it's very u safe. If you have any question or concerns for me please call 8435014156James G.
The young lady who assisted me was fantastic! I'd definitely recommend to my friends.DARRYL S.
Matt went above and beyond to make sure we had everything we needed. A+ experience. Nobody wants to move again but if I had anytime soon I would return to your location, Matt. Thanks again!! Fay and DianeFAY M.
The cord on the left side of the back door kept sliding, therefore, it was difficult to close!!ISAAC F.
Could not have been easier.DANNY G.
Le client n'a pas laissé de commentaire.RICHARD W.
Move in delayed until October 1 but this was not a problem, also we had a large truck that made it tight but the managers and workers at the facility were helpfulKenneth O. | Premières impressions
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