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Kevin K.
Customer Reviews for MAK Repairs LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Your software is a little glitchy. Information I had completed On-line had to be reentered at the U-Haul location. Lost time!
John C.I feel nothing needs to be done.The gentlemen I dealt with was very customer friendly.I will use this location again in the future.
Tomasa C.MAK went out of there way to have the trailer there for me. As for Uhaul themselves well if they have a trailer or truck that is going to be rented for multiple days and they say its a local so you have to go get it somewhere else is not good. no one wants to travel 1/2 hour to 1 hr one way to get the item they are renting.
Dale S.The overall experience was good. I did try and check the vehicle back in after hours and the U-Haul website repeatedly timed me out. The location and owner were wonderful the U-Haul website needs some work.
Kelly S.Just keep doing what you are doing. Cant improve on perfect!
VICKI K.Friendliest people! Great hours! Would rent here again, even though it is not the closest location to us! (We were rerouted here by UHaul when locations closer to us did not have what we needed or opened much later than we wanted). We had a great experience renting here!
Valerie T.Nice people to do business with. Real helpful. Will use there services again and recommend them to my family and friends.
Thomas M.CALLED AT THE LAST MIN AND GOT RIGHT AWAY NO TIME AT ALL WAITING VERY HELPFUL AND FRIENDLY
GEORGE M.Kind not agreeing with sending private information via Email but overall went well. Thanks
Jose A.Great service
Jason S.I was charged $128 on the day of rental when it was suppose to be $53 I showed the lady the transaction on my phone. She then said it was my banks fault. I contacted my bank and they said it had nothing to do with them. I showed up first thing Monday morning to see if they had figured out a way to resolve the issue. I was told I needed to contact corporate. Was also told I'd get a call from a manager and it's been hours with no call from them. I have spent hours on the phone with uhaul customer service and my bank. And still can't get uhaul to get their shit together and refund my money. Absolutely disappointed with uhaul as a whole and do not plan to ever use them again and will be sure to tell everyone I know about this poor experience with uhaul.
Dave H.I can't thank you enough for being able to return the truck so close. Merci.
BONNIE D.It was not the fault of MAK Repairs. It was UHAUL and customer service
Karolyn S.Charged without evidence of damage?
Michael K.I had rented here in the summer, owner provided excellent customer service. Unaware he was closed Saturday, I called Valpo & discovered I could rent through the same company on-line! We were only moving furniture from Hebron to Kouts. The process was great except for being slow for someone in a hurry. Thank you! Martha M.
Martha M.Very nice and helpful people
Joe R.Staff was very helpful explaining the 24/7 option. I was able to pick up vehicle after hours.
Timothy R.it was all good the way it is
james G.Your app is absolutely horrible for after hours returns. When I was unable to get the app to work, I called customer service and requested a call back after the recording stated that the wait would be 52 minutes on the phone. Left all the requested info. and never got a call back.
Timothy B.Not a thing needs to be improved. Top-notch operation!!!
DANIEL M.The original location for drop off was supposed to be 24 hours...I got there at 6:05 pm to drop off and it was a locked lot with no way to get in. After a 48 min wait on hold I was able to get ahold of uhaul customer service and they were able to find me another drop off that was actually open..wasted alot of time trying to drop off trailer,very unsatisfied with that part of it
Sean R.it was too far I drove at least 30 miles to get it and back to my loading spot... and got charged for it
Alexandria C.Reserved my moving truck in advanced online and received confirmation it would be there at the Roselawn location. Day of moving our truck was not available and we were told there was not one within 200 miles. I will say the gentleman working at the Roselawn location really advocated for us on the phone with U-Haul. We had to drive out of our way and had to take a smaller truck but he figured something out for us and also asked UHaul to reimburse us. We were so thankful for him. He fixed a major issue that U-Haul caused and even got us money back. We would not recommend U haul again but definitely the rental place in Roselawn for other needs. U haul did refund as they said they would but we would have really been in a bad situation and I wouldn't want that to happen to someone else
Michael R.the front end of the box truck we rented was not in good shape. We had the truck loaded and the front end would shake when we approached 50 mph. It was quite scary to drive.
Tricia H.Everyone was very nice and helpful.
Timothy L.Good helpful people!
John T.This location was great, but we shouldn't have had to travel an hour outside of the city to pick up a normal truck
LOUIS M.The people at this UHaul site were friendly and courteous and efficient. The truck that we used was clean in both box and cab, and it drove well on the open road.
Jim S.Excellent service à la clientèle. Very knowledgeable and friendly, excellent maintained equipment.
William F.Excellent client service, excellent equipment !
JOE D.Everything went well. Truck was ready to go. Excellent customer service and woundful experience.
Ginger S.The truck was clean and damage free but the power steering wasn't working properly Nd a smell of antifreeze came through the vents while using the defrosters
James A.Friendly staff will use them again
Robert H.Awesome service and convenient. Can't beat the price either
Kelly S.450 mile move went smooth.
Walter V.Everything was excellent, have rented 3 Uhaul's from this location, everything is always great!!
Deborah S.Office was closed at the time of drop off.
MICHAEL B.i love this location i have rented from here often. i wouldnt change a thing they are great company and a absolute pleasure to work with always accommodating.10 stars
Donna H.The staff was so lovely. Friendly, efficient, and so helpful.
Ariana W.#1 customer service, the owner is soooooo Great!!! Really can't think of a thing they can do to improve on customer service!! And the receptionist is great also!!! I'll be back to rent a U Haul for my mom!!!
Deborah S.This is the most positive interaction I have ever had with U-Haul. When I called to make the reservation, Tanya was able to suggest a rate that saved me money due to the number of miles I was going to be using that day. I can't say enough about the excellent service and quality of the equipment from this location, Definitely will be using them in the future. Thanks MAK!!
JERRI T.Guy place friendly people.
RICHARD S.The new cargo van is great, quiet and smooth ride, seats are comfy, Mike at the shop is customer friendly, knows his stuff. He understood and took care of my transportation needs. Great job! Thanks, Ben.
Ben Y.We dropped off the trailer on Wednesday May 27 at approximately 5 pm. They didn't check the trailer in until today at 831pm which caused uhaul to charge me for an extra day of service. Very disappointed.
Bryan P.I have rented from uhaul before, and this experience was excellent. Would recommend this location to anyone looking to move
Marie T.Extremely accommodating and fruendly service.
Frank T.The owner was outstanding in his service to us. He served us as hand free as possible during this pandemic. He was super friendly in explaining all that we needed to know. I will definitely recommend him on our towns public forum.
Andrea B.Maegen was very professional and helpful. She understood my needs and followed up to make sure everything was great!
Ben Y.Everything was and went great. No problems with anything. J'adore.
Sue M.U-haul in Hebron are very friendly and caring. There doing there no change on anything there
Belinda K.All pleasant people, great service. Only constructive feedback I could give was to U Haul... I picked this unit up at 9:00 AM and I started getting messages very early the next day to return the truck by 8:00 AM. Otherwise a good experience.
Thomas H.