Le client n'a pas laissé de commentaire.LONNIE B.
Customer Reviews for Mallard Creek Mower
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great Service provided by jackie and fast I will ReferenceAaron P.
Le client n'a pas laissé de commentaire.Akhil B.
Make it cheaperKlever M.
Always a great experience!Jasmine G.
Execellent Service alwaysMONICA O.
On site worker , had no idea what she was doing ? The gas markets were marked wrong on the app and on the sheet , the parking brake was broke before I got into the truck. I took pictures of both. I still got charged extra 16 $for gas mileage even though I brought more back into the tank. The lady lied to me. I would not recommend this location to anyone nor use it again .DERRICK W.
When I returned the truck I backed it into a space and an employee was rude in not allowing me time to check out on the App to get the mileage etc.James F.
Absolutely horrible customer service. Told myself and multiple other customer's that they weren't supposed to be open so they couldn't help us. And after returning the truck, someone proceeded to harass me because of where the truck was left when that was the only available space. I would never come back to that location.Henry A.
Le client n'a pas laissé de commentaire.ALEX V.
Uhaul charged me twice. Once I picked up the truck and once I dropped it off. This really ticked me off. I wasn't expecting to pay 300 $for a uhaul. This needs to be fixedMichael P.
This location is very professional, flexible and superb customer service. They are always my first choice. Not sure what else they can improve on.RICHARD C.
Le client n'a pas laissé de commentaire.YASMEEN A.
Le client n'a pas laissé de commentaire.JAMES G.
The truck only had a quarter of a tank of gas and there was dirt all over the tires and the gas tankRichard F.
Le client n'a pas laissé de commentaire.WENDELLELOYS E.
Nothing, the staff is AMAZING here. This is my go to Location. The other Uhaul on Old Statesville Rd is very poorly run, they don't respect their customers verbally & in actions... Thank you all for your wonderful customer service. The best part is that they remember you and sometimes the actual occasion that you rented the truck for. Blessings and continued prosperity to this Location!!!ANITRA W.
Le client n'a pas laissé de commentaire.ROBERT G.
Le client n'a pas laissé de commentaire.Timothy Q.
Le client n'a pas laissé de commentaire.DEJEN G.
Best Uhaul experience I've ever receivedJASMINE G.
On line checkin not good. Two much and to difficult for older ones. Location does not have enough parking to safely leave your car. One lady was nice and helpful. The other was ok.Juanita W.
The owners should be wearing masks as required by NC state COVID-19 protocols.KEITH S.
Le client n'a pas laissé de commentaire.RODERICK M.
Ensure that the truck is ready for the road.Jessica S.
The woman at the front desk is professional, courteous and kind. I believe her name is Jackie. She is also prompt! It was great to confirm with another customer in line who confirmed that Jackie is a wonderful person!RODNEY A.
Le client n'a pas laissé de commentaire.Shanna H.
If the customer reserves a truck online don't wait the week of to let them know the truck isn't available. If the truck isn't available give a discount on the truck you have and not charge so much on the mileage. People are having a hard enough time trying to survive without feeling like they are getting robbed by Uhaul.YOLANDA H.
please send back gas money , I already filled the gas but still charged 30 dollars for gasmaruthi V.
Le client n'a pas laissé de commentaire.LORENZO B.
Le client n'a pas laissé de commentaire.Gregory M.
Excellent service. I really appreciate the help!STEVIE S.
Le client n'a pas laissé de commentaire.BRITTANY C.
Pick up and drop off was a nightmare. The "electronic" options/system added 20 mins to my pick up and 40 to my drop off. The staff inside the office were very helpful- but I will look for other options outside of uhaul next go round. Ps. I am QUITE tech savvy, but the process was still a hassle.MARLENE S.
Fix the U-Haul App that customers are required to use. It is very cumbersome and time consuming. Spent 20 minutes trying to complete the rental via the app.Thomas A.
Becky was rude and the opened up late.Giovani S.
Le client n'a pas laissé de commentaire.ASHLEY B.
Le client n'a pas laissé de commentaire.Venetta W.
Everything was great. Very easy process.Thomas K.
Le client n'a pas laissé de commentaire.Harsh kumar K.
Every thing was fine.Shawn R.
The vehicle was not ready for me at the 8:00 AM reservation time. Employee had not checked in vehicles returned the night before. I was provided the van I used without it being checked from the previous driver. I took photos as the interior had dirty paper towels left in it, leaves and mud in the floor boards of the van, the exterior of the van and tires were muddy. There was a dent in the back right hand door I was unsure had been marked. The brake line was hanging nearly to the ground on the back driver side tire. The U-Haul website continues to fail to verify location so when units are returned after hours, I continue to be charged a 20,00 $ fee. The units are not being returned late but there is no way to verify it as the U-Haul application never works.Shannon N.
Le client n'a pas laissé de commentaire.Thomas P.
The van needed Roadside Assistance and one of the workers there was yelling the background over Wendy (the person I spoke to on the phone) that they don't need a reference number but I needed to get in touch with Roadside assistance ASAP, as they had another person who reserved the van @9:30. Advised that the request had already been put into place the person in the background said make sure I call them when I was on my way. Roadside assistance made every effort to assist in a timely manner. However, Wendy called me several times after that checking the status. I found the staff to be unprofessional and seemed to be unbothered by the harassment and the fact that the hand truck that was reserved was not in the van. I have used Uhaul for years and this is the first time having to use Roadside assistance (very professional) and deal with an vendor who was to say the least unprofessional. My advice to any one is to operate in the same grace you would want someone to have for you if the situation happened to you. I will not use or recommend Matthew Mowers to anyone needing Uhaul equipment.Shelby M.
We had a hard time with self check in. Took forever to get ahold of someone to correct the issue with our reservation and app needed to open the lock box.Kathleen A.
Check and reCheck that any accessories being renter (Dollies and furniture pads) are available and in the van before customer pickup. My Dollie and furniture pads were missing when I arrived for pickup.Dane M.
Le client n'a pas laissé de commentaire.RHONDA C.
You can let customers know how long the process will take before and after.KIM M.
Remind people that a phone verification is required. I didn't notice it in the fine print of my email. This would be helpful for customers, especially those with an early pick up. I had to scramble to try and get someone to be available to pick up first thing in the morning. Also, I was told that I would get the key from a lock box and that was not the case, it was locked in the truck and the lock was difficult to get off.Christina S.
ensure rental are in working condition prior to renting vehiclesCRYSTAL M.
Le client n'a pas laissé de commentaire.JOHN D.
All went very well with customer service Only problem was the truck was not very clean..whomever rented before left it very dirty with sticky stuff all over seats doors and dash..the floors were also not very clean..but other than that..everything else was fineVALITAY P.
i reserved vehicle night before, walked in and out in 15 minutes. pick up vehicle without incident. best service. i will definitely use again and recommend to my friends. price affordable. thanks uhaulTraci R.
Le client n'a pas laissé de commentaire.NADINE J.
Le client n'a pas laissé de commentaire.REGINA D.
Le client n'a pas laissé de commentaire.Brian S.
The system is some crap.I arrive at 8:30 and did everything like the video but it wouldn't take my infor.Then i look up its 9:00 so i was to tired to keep trying.But they service at Mallered was asome at the check out.Its the after hours with the system thats a nightmare.ALVIN P.
Le client n'a pas laissé de commentaire.Justin jacob V.
Le client n'a pas laissé de commentaire.KARENVIRGINIA H.
Le client n'a pas laissé de commentaire.WILLIAM F.
Le client n'a pas laissé de commentaire.climmy M.
Customer service was on point.TIFFANY K.
Truck Was clean, I doubt it had poor mileageNaveen C.
Expensive for local truck rental. Understaffed location, long wait time, nobody available for check in. Shattered glass left in back of truck, tube of lotion left inside.BRADLEY W.
Le client n'a pas laissé de commentaire.Cory B.
Le client n'a pas laissé de commentaire.Lawrence S.
I can't remember her name and I'm so sorry but the lady at the front counter was amazing !!!!Shaunda D.
Took me 30 min to rent. Totally surprised by asking of alternate number with no idea or understanding of concept behind it. Very disappointed.Vineet G.
Excellent customer service.vehicle was very clean as well.Monica O.
Le client n'a pas laissé de commentaire.Fredricka Y.
Very friendly customer service.JEFFREY M.
Le client n'a pas laissé de commentaire.Stacey R.
Le client n'a pas laissé de commentaire.Hanifah B.
Le client n'a pas laissé de commentaire.ASHRITH V.
Le client n'a pas laissé de commentaire.Kirt S.
Please note to anyone reading this review publicly, the poor rating has nothing to do with the staff and location and EVERYTHING TO DO WITH UHAUL (the company) ITSELF. If staff were not present on site, my experience probably would have been worse. I realize technology is great and everyone is doing it, but because U-Haul has totally gone to an automatic system, it took me over an hour to check-in (vs 5 min when a living person would do it at the counter). I had a certain timeline (a wedding) and the hassle of U-Haul's "system" was unacceptable. At the time, I pretty much decided NEVER to rent again and buy my own damn van, but I calmed down since then. I have another wedding coming up in two weeks. So, I will probably end up renting from them again. Then, I can decide what to do as far as any further renting is concerned. And double note, the van was not filthy, but I had to sweep it out etc before loading equipment. So, I left the van really cleaner than when I received it. < not a big deal (just a fyi and this review section is very limited)MIKE L.
Le client n'a pas laissé de commentaire.Orayana O.
Le client n'a pas laissé de commentaire.Shane B.
Horrible service by both Uhaul and this company.LINDA T.
Will all customer service.LINDA T.
Le client n'a pas laissé de commentaire.Walter L.
The check out process was horrible. I thought it would be easier to check in prior to arrival. I just didn't understand why the two ladies that were there couldn't have just checked me out.Kyana S.
Le client n'a pas laissé de commentaire.YOLANDA D.
Le client n'a pas laissé de commentaire.Juwan F.
The van smelt like pee, and it also didn't have a rear view mirror which made driving sooo difficult on the highway, when I arrived this location also didn't have a cargo van for me but on the website it said the van I needed was availableDOMINIQUA S.
Le client n'a pas laissé de commentaire.Jordan L.
Jackie truly made a positive difference in the quality of service we received. She was knowledgeable, and was instrumental in getting the truck size we initially requested, and changing the pick up location to her location, 10702 Mallard Creek Road, which was more convenient. Thank you again Jackie!!TIMOTHY E.
Le client n'a pas laissé de commentaire.JASHANI N.
Unorganized and slow. We checked in online then had to do it again in person. Also i rented 3 dozen moving blankets and never received them but was charged for them. They also never pick up their phone.ROBERT O.
Le client n'a pas laissé de commentaire.Ralph S.
Le client n'a pas laissé de commentaire.Michael H.
Le client n'a pas laissé de commentaire.Sonja P.
Well done Uhaul! I usually use Penske and gave you all a try - very impressed with the adjustments you all made to the pick up/drop off process in light of COVID19 and personal safety. I'll use you again soon!John S.
Le client n'a pas laissé de commentaire.NICOLE W.
Le client n'a pas laissé de commentaire.Frances M.
Le client n'a pas laissé de commentaire.Luz P.
The local staff were all nice but they didn't have the right to make it straight offline. Your requirement of multiple contact system was a total disaster! It never got it straight online. Finally a customer service people called me and solve the problem.Siqi L.
When I initially booked this rental the site gave me the option to post my license front and back in order to speed up the check-in process. So I uploaded the photos. However when I actually got to the location and began the check-in via the app, I had to take pictures of my license again. What was the purpose of uploading the photos when initially booked? The check-in process turned out to be a bit more timely than expected. I did receive assistance and that was appreciated but verbal instructions were unclear as I had to ask were the vehicle was located and if the number on the key was the truck number. I had to make sure I read all instructions via the app to make sure I was doing the checkout process correctly. That is challenging when you are the driver as well.Dorrie E.
The location was not convenient. picking up the truck, the sign stated drop off. With no indication where to pickup the truck. Staff did not wear a mask. There was a sign out front stating no one allowed inside without a mask on, only to get inside and witness several customers inside without a mask. The sales reps were not helpful at all. The contactless experience was horrible. I will never rent from here again!!!!Amber B.
The mobile pick up is a bit overwhelming. The check-in doesn't seem to speed the process up.Niageâ€™t T.