Easy process
April C
Customer Reviews for Mallard Creek Mower
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Very easy to use the app to pick-up and drop-off the vehicle. My only complaint would be that I would have preferred more than an 1/8 of a tank of gas in the vehicle when picking up. I know you have to refill the tank to the same level as before, but it would have been nicer to not have to do this immediately.
Amy WThe self serve process only works if the system is working. Which is fine, but when the system is down you are essentially stranded with a uhaul and no way to return it. I probably will not be using uhaul again, which is a shame because I've used your service my whole life.
Christy LThe pick up instructions did not include the lock password and I had to call customer service. This took 20 minutes out my pick up time.
Kiana WNo parking for my car, trucks parked very close to one another.
Jeff SInsure previous renters clean truck bed
Michael LIt’s was too complicated to pick up and the verification process was abnormal.
Judel NThe truck's gas was on EMPTY. I don't understand how this is allowed. Since there are no attendants onsite then I guess it can't be enforced to require a certain amount? Empty gas is unacceptable to me. The location is convenient to me but very small. The processs to pickup and return are too timeconsuming
tammy fThere was no gas in the truck at all when i picked up the truck. Wasn't even sure if we were going to make It to a gas station.
Destiny GCargo compartment was filthy. Furniture was damaged as a result. Key lock box instructions were unclear.
Falen JWhat you can approve for later in the fur future is get some more dollies for appliance movements and get the dollies to the Royal Furniture on with people that don't have to move far or in the same situation if they did have to move forward then have them on hand
ANDREW CThe truck's cabin was very dirty. When returning the truck there was nowhere to drop the keys as the orange box had been ripped from the wall. I ended up leaving the key inside the truck like when I found it.
Leonardo MThe Uhaul app wasn't working for me but the folks from Live Verification Truck Share department were great (helpful, patient and knowledgeable). Overall, a good experience.
Daniel RNo one was present in the uhaul office even though it was during posted business hours but it was still locked. This would have been helpful since I was initially having issues using mobile pickup. I called customer service but the call dropped before they could help me. Ended up switching browsers on my phone and was able to complete pickup but lost 30 mins. Also the radio stopped working during the trip and the parking spot for the van was very tight and narrow fit. Did not come away the least bit impressed with this location.
Kaveh BNothing. Every thing was simple and could happen all on my mobile device.
Christia RBetter description of where the key is stored. This location had it in the back of the truck. Merci
Paula Gtruck was there. took me two hours to rent, an hour to turn back the truck and then it wasnt it even recorded that I turned it back. I will never rent from uhaul again. I am done with you people
THOMAS RUpon returning the truck, the website crashed and no representative was available by phone, web,or chat. Representative department needs enhancing.
stacey wI found the whole pickup and return process very smooth and easy.
Ahmar PStaff goes way beyond expectations to assure good services and accommodations to customers. Greetings customers with a good customer/business relationship.
evelina tThe van was so dirty. Mud in the cargo portion and dog hair and dirt in the driver's seat. The low tire pressure light was on.
TAMARA PThey never send me an email to closed my rental, until I got a call from corporate office following up on the truck.
Eduard MHad a very hard time getting into lock box or getting into reservation tried calling customer service and they was being rude as well . First time this ever happened definitely rubbed me the wrong way
BRIANNA Fmobile check out experience was very difficult and uhaul phone help was condescending and not helpful. Truck was covered in some sort of pet hair. Horrible experience.
Gracyn CEasy to pick up. Nothing prepared me for needing someone to verify me as a driver at 8am. I had to call around until someone was available to take the Uhaul call.
Courtland KThe staff was very helpful. Thanks!
Bill AThe mobile check in process should be a little less complicated
William SThe truck I received had low tire pressure and was missing a wiper blade. There was no where on site to fill the tire and one of the employees said that the sensor could be malfunctioning (although I could clearly see that the tire was low NOT FLAT just low). I just took the truck anyway since I was only moving an extra large box around a corner. Had I been moving furniture across the city or one way , I'd be a little more upset. My experience wasn't bad, it wasn't stellar but it was pretty decent for a uhaul trip I guess. I found it easy to park at Walgreens and walk down some I was alone. Other than that all went reasonably smooth.
THELMA LMy uhaul needed to be swept before I received. Overall a great experience.
Natasha TProvide the moving supplies requested and paid for by the Customer or at least make it possible to pick up items omitted from another location.
Martha MThe fuel was below 3/4 of a tank. It was more like 5/8 of a tank. It was parked on an incline so the reading was off. I should have taken a picture and posted it. I did refuel just above 3/4 of tank on the return.
Mack PSmell inside the truck is not good..
Srikanth BThe owner at this location was very nice in helping me
Timothy LThe lock on the rear door was extremely difficult to open and delayed the checkin process.
David OEverything went great with obtaining the truck and using it all day. However when I returned the vehicle the online "return truck" page was down. I sat in an unlit gravel parking lot for an hour trying to get the page to load. Called the helpline and heard from no one in over 40 minutes. Finally let my brother to convince me to go home. The page didn't load until the next morning. The keys and truck were on "Mallard Mowers" designated spaces, whoever since I was in my home I got like a few surcharges for the truck being away. $5 bits isn't really concerning to me but that Uhaul would take advantage when the truck clearly was there sucked. I don't plan to use Uhaul because of the website experience.
Amanda TThe truck was left with so little gas that the low fuel light was on.
Herbert MThe rep was nonchalant. She did not show me where the vehicle was. The vehicle was on the side of another building next to the company and non visible. I had to pull the truck out of a very tight entry instead of it being ready up front. The truck steering was off.
PATRICE Wquick east no problems great service
RICARDO DThe app and self pick up is the absolute worst with pick up and drop off. App won't let you login or take pics. Had to call the 800 number several times just to get the truck and drop it off. Just ridiculous
Samantha ALoved the experience. Great service and good overall pricing.
RONALD DSo many things not mention in this comments box
jeevan pThe lady at the front helping me was wonderful.
MARKEL MNo need to improve service is excellent
DENNISF IService was fast and easy
BRITTANY TVery Good Customer service
JANINA EAs always, excellent overall!
Sabra RMake sure you have the right amount of blankets and the equipment dolly. Items were not available and ready for pickup
MARQUEL WMake the process easier to rent the trucks when non contact
steven bThe truck was not in the best of shape - probably needs some maintenance. Also, I wish there were more options for flat-fee longer trips.
PAUL HBecause of the difficulties I had with getting in contact with a representative after experience some problems in processing my schedule on time.
Dirk TAbsolute worst process I've seen. Reserved a 10ft truck close to work/home (5mins away). Thinking I reserved and paid online I could pick up/drop off the truck at home up on my lunch break (30 mins). Arrived at location to find a note on the door that location was closed to go online for pick-up information. Attempted 7 times to go thru pick up process online and it rejected my license each time. After the 7th time I called customer service and spoke with a rep who was short like I was wasting her time. I could hear her small child in the background and I was muted several times throughout the call. She told me I had to change settings in my cellphone. After 20 plus mins on the phone with her she told me to download the U-Haul app. I did that and was able to upload my headshot and drivers license info. I was able to use the lockbox to get they key after spending 55 mins for what should have taken 5-10 mins. The truck needed service, it hesitated when accelerating, the brakes were not responsive, the tire pressure sensor came on and stayed on during the entire rental. When I tried to return the vehicle using the U-Haul app I could not upload the odometer or fuel gauge as app would not accept the photos. The tire pressure sensor warning appeared immediately after turning on the ignition therefore the mileage would disappear making it impossible to get both odometer and fuel gauge in same shot. Once again I called U-Haul customer service to ask what I should do. After being on hold for over 30 mins waiting to speak to an agent I decided to just leave and deal with it in the morning or on Monday if needed. I locked the vehicle and tried to find the return key box which was not the same box as the key was locked up in (it had another key to a different vehicle inside). After looking for 5 mins I walked the entire building to find key drop on opposite side of building and dropped the key inside. One I returned home I went back online and started a chat with a rep who was very helpful and said that if I sent her the odometer and fuel gauge photos she would check the vehicle in for me. Photos sent and she replied that she received them and return was completed. U-Haul needs to figure a way out that the customer is not wasting their time. This will be my last time using their services!
Paul CTruck have engine sign on and low oil sign was on.
NIRAV PThe app was the worst experience I’ve ever had
Benjamin HVery efficient and friendly. Easy parking.
Lisa MThe UHaul app and Customer Service were terrible and useless. Had it not been for Jackie at the location, this would have been a train wreck. Even though I had a reservation number and everyone could see it, the app never found it and I could not use it at check in. NOT GOOD!
JAMES PNothing service was great
PATRICIA FThe wait time to speak to customer service was 25 minutes. Too long when you need immediate help. The self check in procedure worked great and I was reimbursed for estimated mileage not used.
Patricia B